mngt 301 chapter 12
Halo effect
Colby is Renee's supervisor and is preparing her annual performance appraisal. Although Renee has missed several work deadlines over the past few months, Colby is impressed with Renee because she is very enthusiastic about her job, has a very positive personality and is well-liked by her coworkers, and has an impeccable style and always dresses very professionally. Because of this, Colby gave Renee high marks across the board on her performance appraisal. What performance evaluation error did Colby succumb to?
generates increased employee commitment
Conolly Company uses internal recruiting whenever possible. This practice:
reasoning abilities
A personality test would assess all of the following characteristics of a job applicant except
social and professional networks
A recent Global Recruiting Trends Report by LinkedIn indicates that 39 percent of recruiters list __________ as their number-one long-lasting recruiting trend.
affirmative action
Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of:
Fast track hiring
HiTech Electronics uses a single-day hiring process for entry-level engineers and programmers. Which innovative human resource practice does HiTech use?
on-the-job training
In __________, an experienced manager is asked to take a new employee "under his or her wing" and show the newcomer how to perform job duties.
selection
In the __________ process, employers assess applicants' characteristics in an attempt to determine the "fit" between the job and applicant characteristics.
inducements; contributions
In utilizing the matching model of employee selection, the organization offers __________ and the employee offers __________.
internal recruiting
At GoodSpeak Telecommunications, when managers have a job opening, they look first at the employees who are already in the company. Managers have found that this practice is less costly than other forms of recruiting, and employees are more committed to their jobs because of it. GoodSpeak Telecommunications is using:
structured
Blayne is interviewing for an IT specialist position at a technology firm. His interviewer informs him that he will ask him a set of standardized questions that are being asked of every applicant interviewing for the same position. This can best be described as what type of interview?
Human resource planning
Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next 10 years. He is most likely to perform which of the following activities?
all of these
It is not okay for an employer to ask anything about a job applicant's __________ during an interview. a.religion b.race c.marital status d.all of these
job evaluation
Sandra, a human resource manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as:
American with Disabilities Act
The __________ demands that "reasonable accommodations" be provided for the disabled to allow performance of duties.
behaviorally anchored rating scale
The __________ is developed from critical incidents relating to job performance.
Vocational Rehabilitation Act
The __________ prohibits discrimination based on physical or mental disability.
human resource planning
The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as:
discrimination
The hiring of applicants based on criteria that are not job-related is called:
employability; lifetime employment
The new social contract is based on the concept of __________ rather than __________.
performance appraisal
The process of observing and assessing employees' performance, recording the assessment, and providing feedback to the employee is referred to as:
Only top-line managers are predominantly human resource managers
The strategic approach to human resource management (HRM) recognizes key elements. Which of the following is not an ingredient in successful HRM?
an exit interview
The value of __________ is to provide an inexpensive way to learn about pockets of dissatisfaction within the organization and hence find ways to reduce future turnover.
not generally a good
There is some evidence that the typical interview is __________ predictor of job performance.
education
Title VII of the Civil Rights Act prohibits discrimination in employment on the basis of all of the following except: a.national origin.
the applicant's ancestry/ethnicity
Which of the following is inappropriate to ask on an employment application?
employee resource chart
Which of the following is not a method used in external recruiting?
race or color of skin
Which of the following is not appropriate to ask on employee applications and during interviews?
developing an effective strategy to compete both locally and on a global basis
Which of the following is not one of the primary goals of human resource management (HRM)?
employability
Which of the following is part of the new social contract for employees?
job security
Which of the following is part of the old social contract for employees?
classroom training
Which of the following is the most common type of training?
Training and development
Which of the following is tied to the goal of managing talent in organizations?
Cognitive ability tests
Which of the following measure an applicant's thinking abilities? a.Physical ability tests b.Cognitive ability tests c.Personality tests d.Online checks e.360-degree feedback
Performance review ranking system
Which of the following performance appraisal methods essentially evaluates employees by pitting them against one another?
Being involved in high-stakes jobs
Which of the following practices do high-achieving young professionals consider most important to their career development?
"Are you over 18 years of age?"
Which of the following questions is okay for an interviewer to ask a job applicant?
compensation
Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?
social learning
Which of the following refers to learning informally from others by using social media tools, including mobile technologies, social media, wikis, and blogs?
human capital
Which of the following refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees?
Internal recruiting generates higher employee commitment than external recruiting
Which of the following statements about recruiting is true?
extreme
While on a job interview at a university, Alyssa was asked to work with a rival applicant to determine 20 ways to identify the best employee for the position. This is an example of a(n) __________ interview.
job-based pay
With __________, compensation is linked to the specific tasks an employee performs.
on-the-job training
Yuki recently accepted a job offer as a financial analyst for a large consulting company. On his first day at work, Edward, a senior analyst with many years of experience, says to Yuki, "Just watch what I do for a few days. I'll help you learn as you work." Yuki is receiving:
job analysis
_________ is a systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job, as well as about the context within which the job is performed.
a job description
__________ is a clear and concise summary of the specific tasks, duties, and responsibilities for a particular job.
recruiting
__________ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.
Pay-for-performance
__________ is incentive pay that ties at least part of compensation to employee effort and productivity, whether it be through merit-based pay, bonuses, team incentives, or various gain-sharing and profit-sharing plans.
Human resource planning
__________ is the first step in attracting an effective workforce.
internships
__________ provide(s) a way to "test-drive" a potential employee, as well as allow the potential employee to evaluate whether the job and the company make a good fit.
promotions
__________ provide(s) people more challenging assignments, prescribe new responsibilities, and help employees grow by expanding and developing their abilities.
human resource management
__________ refers to the activities undertaken to attract, develop, and maintain an effective workforce.
Affirmative action
__________ requires that an employer take positive steps to guarantee equal employment opportunities for people within protected groups.
application form
A(n) __________ is used for collecting information about an applicant's education, previous job experience, and other background characteristics.
job specification
A(n) __________ outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform a specific job adequately.
internal recruiting
An example of __________ is when current employees are given preference when a position opens in their organization.
corporate university
An in-house training and education facility that offers broad-based learning opportunities for employees throughout their careers is known as a:
blind hiring
AMT Industries has done away with using résumés in the hiring process. Instead of focusing on applicants' educational credentials or prior experience, they ask applicants to complete assignments related to the type of work they'll be doing if hired. This is an example of:
hiring the right people to become more competitive on a local basis
All of the following are current strategic issues of particular concern to managers except:
"What was the volume of business over the past five years?"
All of the following are questions relevant to human resource planning except:
a drug test
All of the following are selection devices used for assessing applicant qualifications except:
employer branding
Amanda recently arranged for her company to give away copies of the online game they produce at a video-gaming conference. Her goal was to help potential recruits know more about her company and to promote the company as a highly desirable place to work. Amanda was involved in:
acqui-hiring
FirstTrack, a fitness equipment manufacturer, has just purchased Runnerz Inc., a start-up company, for $15 million. FirstTrack plans to shut down Runnerz but retain over 75 percent of the staff. This is an example of:
Incentive compensation
From the employer's viewpoint, which of the following is part of the new social contract?
All of these questions are relevant
Jenna has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following questions is irrelevant to her task? a.How many tellers are expected to retire over the next five years? b.What new technologies (e.g., automated teller machines) will be introduced over the next five years? c.How many new branches does the bank expect to open over the next five years? d.All of these questions are relevant.
discrimination
Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of:
stereotyping
One of the most dangerous performance evaluation errors is __________, which occurs when a rater places an employee into a class or category based on one or a few traits or characteristics.
by checking blogs and social networking sites
One of the newest ways of gauging whether a candidate is right for the company is:
corporate university
Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees throughout their careers. Pizza Deluxe University would be considered a(n):
finding the right people
Recruiting and selecting employees involves which human resource management goal?
the use of realistic job previews
Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave RBI after a short period of time. It was concluded that employees left the job because they didn't realize how long the average workday was going to be when they were hired. RBI can begin to solve this problem by emphasizing:
12 weeks
The Family and Medical Leave Act requires employers to provide up to __________ unpaid leave for childbirth, adoption, or family emergencies.
Realistic job preview
Which of the following is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?
benefits
Vacations, unemployment compensation, and educational reimbursements are all part of a company's __________ package.
Nondirective
What type of interview permits the applicant to talk freely with minimal interruption in an attempt to bring to light information, attitudes, and behavioral characteristics that might not come out otherwise?
Consolidated Omnibus Budget Reconciliation Act
Which of the federal laws requires continued health insurance coverage (paid by employee) following termination?
Civil Rights Act
Which of the following federal laws created the Equal Employment Opportunity Commission?
Occupational Safety and Health Act
Which of the following federal laws establishes mandatory safety and health standards in organizations?
Age Discrimination in Employment Act
Which of the following federal laws restricts mandatory retirement?
It reinforces an emphasis on organizational hierarchy and centralized decision making
Which of the following is a disadvantage of job-based pay?
360-degree feedback
Which of the following is a process that uses multiple raters, including self-rating, as a way to increase awareness of strengths and weaknesses and guide development?
