MNGT 301 || Chapter 13 - Groups and Teams: Increasing Cooperation, Reducing Conflict

Erin realized that the arguing during a discussion was getting out of control, so she commented, "Before we all drive off a cliff, let's slow this car down and find some common ground." Her comment eased the tension in the room. Erin is demonstrating a ______ role. Multiple choice question. completion task maintenance coordination

maintenance

The focus of a ______ role is fostering constructive relationships among team members and keeping the team together as a cohesive whole. Multiple choice question. task coordination task-oriented maintenance

maintenance

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge. Multiple choice question. norming forming adjourning performing storming

norming

In Jack's work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of what happens during the ______ stage of group development. Multiple choice question. forming norming performing storming

norming

Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom. Choice 1 of 5. Performing Choice 2 of 5. Norming Choice 3 of 5. Storming Choice 4 of 5. Adjourning Choice 5 of 5. Forming

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

Dave has arranged a catered lunch for his team members to celebrate the completion of their work so they can see one another for a final time before being assigned to new teams. Dave's team is now in which stage of team development? Multiple choice question. Adjourning Norming Storming Performing

Adjourning

What is a characteristic of a successful work team? Multiple choice question. Team members operate in general agreement and avoid conflict. Team leadership is determined by executive-level managers. All team members share a commitment to a clearly defined purpose. Team members remain in contact outside normal business hours.

All team members share a commitment to a clearly defined purpose.

Match the activity used to improve team processes (on the left) with its description (on the right). Creating a team charter Engaging in team reflexivity Giving team members a voice A process whereby team members evaluate the team's objectives, strategies, and processes The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues An agreement among team members about how they will work together to make binding decisions and share accountability

Creating a team charter: An agreement among team members about how they will work together to make binding decisions and share accountability Engaging in team reflexivity: A process whereby team members evaluate the team's objectives, strategies, and processes Giving team members a voice: The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues

Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form? Multiple choice question. Self-managed Informal Cross-functional Virtual

Cross-functional

Match the stage of group and team development (on the left) with its description (on the right). Forming Storming Norming Performing Adjourning The process of getting oriented and acquainted Concentrating on solving problems and completing tasks Preparing for disbandment of the group or team Resolution of conflicts, and the emergence of unity and harmony among group members The emergence of individual personalities, roles, and conflicts within the group

Forming: The process of getting oriented and acquainted Storming: The emergence of individual personalities, roles, and conflicts within the group Norming: Resolution of conflicts, and the emergence of unity and harmony among group members Performing: Concentrating on solving problems and completing tasks Adjourning: Preparing for disbandment of the group or team

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity. Multiple choice question. division company group department

Group

Which of the following are characteristics of a project team? (Choose every correct answer.) Multiple select question. It meets as needed depending on the assignment. Team meetings happen virtually or face to face. It is task or problem oriented. The project takes precedence over other job duties.

It meets as needed depending on the assignment. Team meetings happen virtually or face to face. It is task or problem oriented.

What makes a self-managed team unique? Multiple choice question. Administrative oversight is provided by a third party. Members of the team are given administrative oversight for their task area. Supervisors do the work normally done by staff. Staff members are required to do additional reporting to management.

Members of the team are given administrative oversight for their task area.

During which stage of group development would group cohesiveness be a factor? Multiple choice question. Adjourning Storming Forming Norming

Norming

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed? Multiple choice question. Mission statement Attitudes Norms Trends

Norms

What is a core feature of all work teams? Multiple choice question. Diversity of members Lack of conflict Singular leadership Shared purpose

Shared purpose

What are characteristics of virtual teams? (Choose every correct answer.) Multiple select question. They regularly meet in person. They communicate electronically. They work together over time. They work together over distance.

They communicate electronically. They work together over time. They work together over distance.

Which statements about norms are true? (Choose every correct answer.) Multiple select question. They exert a powerful influence on group behavior. They are typically unwritten. They are general rules of behavior. They are usually discussed openly among members.

They exert a powerful influence on group behavior. They are typically unwritten. They are general rules of behavior.

Why are group norms typically enforced? (Choose every correct answer.) Multiple select question. To avoid embarrassing situations To help the group survive To emphasize important values To eliminate group identity

To avoid embarrassing situations To help the group survive To emphasize important values

During the final stage of group and team development, which is called ______, the work has been completed and members prepare for disbandment. Multiple choice question. adjourning normative equilibrium performing

adjourning

The "we feeling" that binds group members together is called group ______. Multiple choice question. identity cohesiveness friendliness effort

cohesiveness

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members. Multiple choice question. interaction cohesion conflict composition

composition

A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) ______ team. Multiple choice question. production top-management cross-functional virtual

cross-functional

The development of team roles arises from the ______ of the team, the organization, and the team members themselves. Multiple choice question. expectations instructions authority cohesion

expectations

Team performance improves when members demonstrate a high degree of ______. Multiple choice question. fit conflict groupthink equilibrium

fit

During the first stage of team development, called ______, members get oriented and acquainted with each other. Multiple choice question. performing norming forming conforming

forming

Susan's team is going through the ______ stage of team development. In this stage, team members are becoming oriented with the group's processes and getting acquainted with one another. Multiple choice question. forming storming performing norming

forming

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a ______. Multiple choice question. team group department crowd

group

During the ______ stage in group and team development, members concentrate on solving problems and completing the assigned tasks. Multiple choice question. forming storming performing norming

performing

Having already developed relationships with one another, Mikel's team members are now starting to focus on solving problems and completing their assigned tasks. Mikel's team has now entered the ______ stage of team development. Multiple choice question. storming performing norming adjourning

performing

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______. Multiple choice question. processes equilibrium norms diversity

processes

A ______ team works to address a particular problem or specific task. Team members can come from the same or different departments. Multiple choice question. project self-managed cross-functional virtual

project

A ______ is a set of behaviors that people expect of individuals in a certain position. Multiple choice question. personality type template bias role

role

Teams with administrative oversight of their task domains are known as ______ teams. Multiple choice question. self-managed continuous-improvement quality-circle informal

self-managed

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group. Multiple choice question. performing forming adjourning storming norming

storming

In Michelle's group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle's group is entering the ______ stage of group development. Multiple choice question. forming storming performing norming

storming

It is Jacob's role during the meeting to make sure everyone stays on track and focuses on finding out why sales are dropping. Jacob is performing a(n) ______ role. Multiple choice question. social task maintenance encourager

task

A ______ role concentrates on keeping the team on track and getting the work done. Multiple choice question. maintenance conflict-resolution relationship-oriented task-oriented

task-oriented

Norms tend to be enforced by ______ to help the group survive, to clarify role expectations, to help individuals avoid embarrassing situations, and to emphasize and identify the group's important values. Multiple choice question. watchdog groups supervisors company managers team members

team members

A ______ team consists of members who collaborate over time and distance via electronic media. Multiple choice question. virtual formal covert cross-functional

virtual