MNGT 4500 Chapter 8

Which of the following cultural values can affect employee participation in decision making? a. collectivism b. tolerance for ambiguity c. ascription d. time orientation

a. collectivism

Leaders should generally not delegate which type of tasks or decisions? a. Strategic decisions b. Personnel decisions c. Manufacturing tasks d. Quality control

b. Personnel decisions

Which one of the following distinguishes teams from groups? a. Team members are accountable to a manager. b. Team members share leadership. c. Team members have frequent conflict. d. Team members accomplish their goals.

b. Team members share leadership.

Dawne supervises six employees who have all recently joined the organization within the past three months. Dawne is feeling overworked because she believes her 'subordinates do not have the necessary skills and knowledge.' Which argument is the strongest rationale to justify that she should indeed delegate more responsibility? a. The leader's job is to get followers prepared to take on new tasks. b. The leader's responsibility is to train followers and prepare them for new challenges. c. Encouraging experimentation and tolerating mistakes are essential to learning and development. d. Doing busy work is not an appropriate use of a leader's time.

b. The leader's responsibility is to train followers and prepare them for new challenges.

XYZ Corporation recently created a new project team to investigate the feasibility of introducing a new line of products. Nigel was appointed leader of the team and during the first meeting he lead the team through a series of activities intended to clarify goals and member roles as well as create norms for acceptable interaction. This approach is best known as . a. a cross training session b. a team building activity c. coordination training d. assertiveness training

b. a team building activity

___________ is one of the key factors in effective teams. a. Building trust b. A good leader c. Clear rules d. A goal handed down from upper management

a. Building trust

Isabelle wants to become a self-leader. She has learned to set her own goals. What else can she do? a. Develop a positive and motivating thought pattern. b. Find a mentor to guide her. c. Make sure the organization rewards her for her effort. d. Provide a vision for others.

a. Develop a positive and motivating thought pattern.

________ is intended to teach team members to monitor, assess and correct their behavior in the team. a. Self-guided correction b. Cross training c. Coordination training d. Assertiveness training

a. Self-guided correction

Antonio is a highly stressed supervisor who is feeling overwhelmed with the amount of work he is required to accomplish. His primary reason for not delegating to his employees is because 'his followers are not ready.' Which argument is the strongest rationale to justify that he should indeed delegate more responsibility? a. The leader's job is to get followers prepared to take on new tasks. b. Only a few tasks cannot be delegated. c. Encouraging experimentation and tolerating mistakes are essential to learning and development. d. Doing busy work is not an appropriate use of a leader's time.

a. The leader's job is to get followers prepared to take on new tasks.

Curt was recently appointed as team leader of an inter-departmental self-managed team. He recently facilitated a team meeting whereby he helped all team members to understand one another's tasks. His effort can be best categorized as . a. a cross training session b. a team building activity c. coordination training d. assertiveness training

a. a cross training session

In teams, members often share ________. a. a culture b. norms c. history d. personal experiences

a. a culture

Instead of team-based management, Australian researchers have proposed the concept of ____________ to involve individuals in teams in Western cultures. a. collaborative individualism b. self-leadership c. participation d. transformational leadership

a. collaborative individualism

Gerard Kleisterlee, former CEO of Royal Philips, gathered people who wanted to make a contribution to the organization, regardless of rank. What process best describes this example? a. employee participation b. self-managed teams c. delegation d. empowerment

a. employee participation

John has found that delegating tasks allows him to manage his own workload and stress. What other potential benefit does delegation offer John? a. enrich the job of his followers b. create a more cohesive team c. save his followers' time d. increase leader's power

a. enrich the job of his followers

Which term is most often used when describing the role of leaders in teams? a. facilitator b. visionary c. self-leader d. team member

a. facilitator

Which of the following is one of the goals of delegation? a. help the leader with excessive workload b. share power with employees c. empower employees d. increase the leader's power

a. help the leader with excessive workload

Which cultural values will least likely support employee participation and empowerment? a. high power distance b. collectivist c. humane orientation d. high time (future) orientation

a. high power distance

Not delegating tasks may be valid and acceptable ______________, but not effective ____________. a. in the short-term; when the leader takes a long-term view. b. for leaders who are Type As; most other leaders. c. for leaders who have expertise; for less experienced leaders. d. in complex situations; for simple tasks.

a. in the short-term; when the leader takes a long-term view.

Which is not an aspect of building trust within self-managed work teams? a. open conflict b. rewarding cooperation c. competence and hard work d. mutual respect

a. open conflict

Heroic leaders , whereas self-leaders . a. provide answers; think independently b. encourage independent thinking; provide answers c. ask questions; protect and save subordinates d. encourage creativity; support conformity

a. provide answers; think independently

Self-guided correction is one of the skills that effective teams need. It means a. team members monitor and correct their own behavior b. the team is able to correct mistakes of other teams c. the leader guides the members in correcting mistakes d. the organization guides the members to self-correct their behavior

a. team members monitor and correct their own behavior

Although the Japanese culture is high on power distance, the country has a tradition of employee participation in decision making. a. true b. false

a. true

Cultural values impact expectations for participation. a. true b. false

a. true

Culture determines which aspects of teams are expected and rewarded. a. true b. false

a. true

Delegation can be a useful tool in employee training and development. a. true b. false

a. true

Employee participation and involvement has clear benefits for organizations. a. true b. false

a. true

Even if followers do not fully have the skills they need, the leader should delegate tasks to them to train them. a. true b. false

a. true

In the U.S, low power distance facilitates participation. a. true b. false

a. true

Leaders should delegate both a task and the authority to complete it. a. true b. false

a. true

Most modern leadership and management theories address employee participation. a. true b. false

a. true

Most organizations use a combination of traditional structures and teams. a. true b. false

a. true

One of the primary reasons leaders fail to delegate is that they feel their followers are not ready. a. true b. false

a. true

Participation can only succeed if both leaders and followers are committed to it. a. true b. false

a. true

Participation is on a continuum from traditional organizational to team-based organizations. a. true b. false

a. true

Participation should be used when the task is complex, there is no time pressure, the organization is ready, and employee commitment is needed. a. true b. false

a. true

Royal Philips Electronics has made cross-boundary teams part of its revival strategy. a. true b. false

a. true

Genencor International started its employee participation program: a. when they built a new headquarters b. after the leadership team took a trip to Japan c. after they hired a new CEO d. as a routine part of doing business

a. when they built a new headquarters

Self-leaders are individuals who: a. are visionary. b. accomplish things by influencing themselves. c. establish clear exchange relationships that allow followers to reach their goals. d. provide clear and consistent rewards to their followers.

b. accomplish things by influencing themselves.

Li Wei is under pressure to make a quick decision on a project with which she has considerable expertise and experience. Her team is inexperienced and generally supportive, and she needs the members' strong commitment to implement her decision. In this situation, Li Wei should: a. make the decision by herself. b. allow for employee participation. c. seek more information. d. delegate the decision to the group.

b. allow for employee participation.

As compared to groups where leadership is ________, in teams, leadership is ________. a. temporary; permanent b. assigned; shared c. required; unnecessary d. primary; secondary

b. assigned; shared

Ford Motor Co. is an example of a company that: a. has moved fully towards team-based management b. combines teams with more traditional structures c. continues to be successful without using teams d. has found the use of teams highly challenging

b. combines teams with more traditional structures

The leadership traits identified by IBM to revive the company include which of the following? a. being a visionary b. developing people and enabling growth c. being able to take charge d. having both task and people skills

b. developing people and enabling growth

Alberto is an over-worked manager who is trying to reduce his workload. He decides to assign all the tasks that he does not like and that take a long time to his subordinates. What is Alberto doing? a. delegating his tasks wisely b. dumping on his subordinates c. developing his subordinates d. reducing his workload while training his subordinates in good management practice

b. dumping on his subordinates

Because followers' mistakes often are blamed on the manager, manager should avoid delegating tasks that they think their followers are not ready to do. a. true b. false

b. false

Because of collectivism, Mexican employees often expect to participate in decision making. a. true b. false

b. false

Because the French are argumentative, they expect their leaders to involve them in decision making. a. true b. false

b. false

Companies either use teams or they don't. a. true b. false

b. false

Delegation and participation are the same concept. a. true b. false

b. false

Genencor International managers believe that employee participation programs often cost too much. a. true b. false

b. false

In order for participation to be successfully implemented, it is important that followers be committed to its implementation. However, leadership commitment is less essential. a. true b. false

b. false

In order to build employee autonomy, once they delegate a task, leaders should leave their followers alone until the task is completed. a. true b. false

b. false

Kiwi airlines provides an example of successful participation. a. true b. false

b. false

Leaders should closely monitor employees after they delegate a task and make sure that they pull back the task if the employee makes a mistake. a. true b. false

b. false

Leaders should delegate the tasks that they do not like and do not want to do. a. true b. false

b. false

Leaders should not delegate if they can do the task themselves more quickly. a. true b. false

b. false

Once leaders have a sub-group of followers they know and can trust, they should delegate tasks to that subgroup. a. true b. false

b. false

Once they train their followers well, it is appropriate for leaders to delegate all tasks including personnel related decisions. a. true b. false

b. false

Participation often provides solutions to most business problems. a. true b. false

b. false

Space X and Ford Motor Co. are two companies that have moved toward completely team-based structures. a. true b. false

b. false

The concept of participation is a relatively new idea in leadership and management. a. true b. false

b. false

Which underlying factor may be a contributing factor to leader's inability to delegate? a. follower's personality b. leader's personality c. organizational policies d. organizational culture

b. leader's personality

Google achieves its exceptional customer service by: a. training its leaders and managers b. relying on self-managed teams c. delegating tasks to the best employees d. building a relationship between leaders and followers

b. relying on self-managed teams

Nelson has been a successful manager for over 30 years. He has considerable expertise and makes most of the decisions by himself. He supervises over 200 people who are spread-out across 20 states. Using employee participation may be a challenge for Nelson because of: a. time and complexity of the task. b. the leader's style and the geographic dispersion. c. follower commitment and readiness. d. environmental factors and culture.

b. the leader's style and the geographic dispersion.

Participation may be undesirable in all of the following situations except when; a. follower commitment is not necessary b. the tasks are complex and quality is important c. time is of the essence d. interaction between leader and followers is restricted

b. the tasks are complex and quality is important

Space X company provides an example of a company that: a. relies on technology to take the place of human interaction b. values teamwork c. continues to be successful without using teams d. has found the use of teams highly challenging

b. values teamwork

Which is not a criterion for the use of participation programs? a. when the organizational culture is supportive b. when interaction between leader and followers is restricted by the task c. when follower commitment is needed d. when the task complexity and quality is important

b. when interaction between leader and followers is restricted by the task

Shane wants to delegate a task to one of his followers. What guidelines should he follow? a. Delegate the task and leave the employee alone to finish it. b. Monitor to make sure he can pull back if employee makes a mistake. c. Clarify the goals and expectation, and monitor the employee. d. Delegate the task, but make sure he keeps the authority to do it.

c. Clarify the goals and expectation, and monitor the employee.

___________ combined with ___________ often create a challenge in implementing participation and teams in countries such as the U.S. and Australia. a. High power distance;competitiveness b. High performance orientation;short time orientation c. High individualism;low power distance d. Low context;high tolerance for ambiguity

c. High individualism;low power distance

Robert wants to increase the trust among his team members. What should he do? a. Create friendly competition among the members. b. Set up formal communication mechanisms. c. Reward cooperation. d. Assign a formal leader.

c. Reward cooperation.

Which one of the following is not one of the typical excuses managers use for not delegating? a. My followers are not ready b. I can do the job quicker myself c. The organization does not allow it d. My followers do not have enough skills

c. The organization does not allow it

The XYZ team manages its own work, has members with different expertise, shares leadership, and has power to implement its own decisions while it coordinates activities with other teams. Based on this description, the XYZ team is: a. an effective team b. an advanced team c. a self-managed team d. a self-leadership team

c. a self-managed team

For teams to work in Western cultures, researchers suggest that individuals should ___________ and __________. a. become collectivist; build consensus b. build trust; empower the team c. be cooperative; focus on the individual d. focus on task; care about people

c. be cooperative; focus on the individual

Teams have all the following characteristics, except: a. members share a common goal. b. members trust one another. c. members are accountable to a manager. d. the team achieves synergy.

c. members are accountable to a manager.

The more __________ a culture, the less likely it is that employees will participate in decision making. a. collectivist b. ascriptive c. power oriented d. flexible

c. power oriented

Which one of the following is not one of the roles of leaders in a team environment? a. obtaining resources for the team b. helping team set boundaries c. setting goals for the team d. assessing the team's ability

c. setting goals for the team

Research indicates that organizations can reap many benefits from employee participation and involvement. Which of the following is not one of the typical programs used in today's organizations? a. group decision making b. teams c. social audits d. profit sharing

c. social audits

Royal Philips Electronics is counting on _________ to ________. a. management; implement teams b. employees; convince management about use of teams c. teams; revive the company d. top leadership; move towards teams

c. teams; revive the company

Self-leadership is similar to which of the other theories of leadership? a. Fiedler's Contingency Model b. the LMX model c. the substitutes for leadership d. Situational leadership

c. the substitutes for leadership

Chantelle has been supervising employees for three years. She is feeling that she cannot continue all of the responsibilities required of her. Chantelle's rationale for not delegating more responsibilities is because she does not want 'her own manager to think she is not working hard.' Which argument is the strongest rationale to justify that she should indeed delegate more responsibility? a. The leader's job is to get followers prepared to take on new tasks. b. Only a few tasks cannot be delegated. c. Encouraging experimentation and tolerating mistakes are essential to learning and development. d. Doing busy work is not an appropriate use of a leader's time.

d. Doing busy work is not an appropriate use of a leader's time.

This term refers to the process of delegating unpleasant, difficult and unmanageable task to subordinates. a. Relegation b. Pre-development c. Socialization d. Dumping

d. Dumping

Selena has a new project for a key client that she needs to delegate to one of her employees. This is a complex and important project. Which of the following employees should she pick? a. James who is competent, but not motivated, so that she can motivate him. b. Tanya who has performed poorly in many different instances, so that she can give her a chance to improve. c. Beverly who is new and does not have much experience or expertise, so that she can see how she performs. d. Ken who is competent and eager, but has recently failed at a task, so that she can give him a chance to recover.

d. Ken who is competent and eager, but has recently failed at a task, so that she can give him a chance to recover.

__________ and __________ are two of the criteria managers should use to determine when to involve employees in decision making. a. Culture; cost b. Efficiency; effectiveness c. Leader style; financial issues d. Task complexity; time

d. Task complexity; time

The concept of employee participation is part of many management and leadership theories. Which one of the following does not include the concept of participation? a. Theory X and Theory Y b. Leader behavior research c. Contingency models d. Trait approach

d. Trait approach

_________ are more likely to find it difficult to delegate tasks to their followers. a. Experienced managers b. Relationship-orientated leaders c. Leaders who have trouble developing positive LMX d. Type A leaders

d. Type A leaders

Which one of the following is not one of the characteristics of self-managed teams? a. power to manage their work b. members with different expertise c. absence of outside manager d. ability to determine their work without consulting with others

d. ability to determine their work without consulting with others

Stefania is the leader of a self-managed work team. During a recent team meeting she challenged members to express themselves appropriately when making requests and providing feedback. This approach is best known as . a. a cross training session b. a team building activity c. coordination training d. assertiveness training

d. assertiveness training

Which one of the following is not one of the strategies for the development of self-leaders? a. listen more; talk less b. ask questions; don't provide answers c. share information; don't hoard information d. be decisive; don't consult too much

d. be decisive; don't consult too much

Which of the following is not one of the factors that contribute to the success of teams? a. careful selection of team members b. commitment to a team goal c. complex tasks d. competition

d. competition

Self-managed teams use leadership based on: a. cooperation b. consideration c. shared responsibility d. facilitation

d. facilitation

How many factors distinguish teams from groups? a. two b. three c. four d. five

d. five

Which is not a method of employee participation? a. stock-option plans b. empowerment c. use of teams d. humane orientation

d. humane orientation

Which one of the following is not one of the benefits of delegation? a. develop followers b. increase follower involvement in the task c. increase follower motivation d. increase leader's power

d. increase leader's power

Delegation affects employees in all of the following ways except . a. increasing their satisfaction b. increasing their motivation c. increasing organizational commitment d. increasing their desire to leave the organization

d. increasing their desire to leave the organization

In spite of cultural and other differences, one of the keys to successful implementation of teams is: a. followers' involvement b. organizational policies c. slow implementation d. leader's belief in participation

d. leader's belief in participation

Teams require specialized training. Which one of the following is not the type of specialized training that may help teams? a. team building b. coordination training c. assertiveness training d. leadership training

d. leadership training

Using a sports team model in management, all of the following are key elements of creating effective work teams except? a. taking time to practice b. keeping membership stable c. encouraging cooperation and competition d. reviewing performance, but ignoring mistakes

d. reviewing performance, but ignoring mistakes

Self-leaders _________ instead of ___________. a. keep information; sharing information b. make sure everyone is on board; letting employees develop their own goals c. provide a vision; letting the team set goals d. self-reinforce; waiting to be rewarded

d. self-reinforce; waiting to be rewarded

All of the following are roles for leaders in a team environment except? a. obtaining necessary training b. continuing to do real work c. helping the team develop an implementation plan d. setting norms for the team

d. setting norms for the team

The use of teams in the U.S. was triggered by: a. globalization. b. the growth of the Chinese economy. c. failure of the U.S. management methods. d. the successful use of teams in Japan.

d. the successful use of teams in Japan.

The case of Kiwi Airlines is an example of: a. successful participation. b. a leader not being ready for participation. c. lack of employee training in participation. d. too much participation by employees.

d. too much participation by employees.