MO/B Chapter 8 Online Quiz

Phillip wants to determine whether the task is better suited for an individual or a team assignment. Which question will best help Phillip solve this dilemma? Question 8 options: 1) Can the work be performed better by one person? 2) Is management supportive? 3) Have the performance appraisals and reward systems been modified to encourage better performance by team members? 4) Are there enough resources to develop the team and support it through its early stages? 5) Are individual team members experts in their specialized areas?

1) Can the work be performed better by one person?

A team is Question 5 options: 1) any group of people working together. 2) a number of people working together toward and accountable for a common goal. 3) people, like factory workers, who perform the same tasks. 4) a group of people with a common relationship. 5) members of the same department.

2) a number of people working together toward and accountable for a common goal.

Question 1 (1 point) Question 1 Unsaved SCENARIO 5-1 Your supervisor is interested in re-engineering work processes throughout the organization in order to establish work teams. However, he needs to make a presentation to senior executives outlining the benefits of such a plan. You have been asked to provide him with the rationale for such an endeavour. Referring to SCENARIO 5-1, since you understand when teams are most appropriate, and that they work best when there are significant levels of trust among team members, you caution your supervisor to consider ways that he could build trust among team members. You suggest that he build trust by Question 1 options: 1) adjusting the reward system. 2) being open and willing to protect and stand up for team members. 3) increasing the interdependence of members. 4) providing resources at the last minute to demonstrate to team members your reliability. 5) explaining to team members how to do the tasks; this way there will be a standard process to follow and no surprises for team members.

2) being open and willing to protect and stand up for team members.

The question "What do others expect of me?" relates to the ________ stage of team development. Question 4 options: 1) forming 2) norming 3) storming 4) performing 5) adjourning

2) norming

Roles performed by group members to ensure that the group's goals are accomplished are referred to as Question 11 options: 1) norms. 2) task-oriented roles. 3) maintenance roles. 4) individual roles. 5) role expectations.

2) task-oriented roles.

According to the punctuated-equilibrium model, productivity is highest during the time of Question 14 options: 1) transition. 2) the last meeting. 3) the first meeting. 4) inertia. 5) the end of the first phase.

2) the last meeting.

Suppose an ad hoc group forms to help eliminate a parking problem within their organization. As the group begins to work on this project, a new public transportation system is introduced and fewer employees drive to work. Discovering that its mission is no longer needed, the group gradually disbands and eventually stops meeting altogether. In what stage of development does this group appear to be? Question 17 options: 1) controlling 2) performing 3) adjourning 4) norming 5) storming

3) adjourning

Nickelback, a popular Canadian rock group, has achieved high levels of album sales and experienced sell-out crowds at its concerts. Using the textbook's definition, this band would be classified as a(n) Question 10 options: 1) shared leadership team. 2) work group. 3) work team. 4) efficient team. 5) special team.

3) work team.

SCENARIO 5-4 You have been promoted to supervisor of a work team in your department. You remember from your OB course that high-performing teams are noted for the high-level of trust members have in one another. You also remember that researchers identified five dimensions that help build one's trustworthiness. In order to achieve high performance, you choose to focus on building trust among team members. Referring to SCENARIO 5-4, one way in which you decide to build trust within your work team is by Question 7 options: 1) encouraging members to practise quantitative analysis. 2) instituting individual incentives. 3) demonstrating good judgment in some situations. 4) being truthful and honest. 5) monitoring behaviours.

4) being truthful and honest.

When the team members are able to freely express their feelings on the tasks, as well as on the group's operation, the team has Question 13 options: 1) style diversity. 2) shared leadership. 3) formality. 4) open communication. 5) unclear rules and expectations.

4) open communication.

In this stage, group energy has moved from getting to know one another to getting the work done. Question 6 options: 1) forming 2) norming 3) storming 4) performing 5) adjourning

4) performing

SCENARIO 5-2 As a consultant who specializes in group dynamics, you are observing Stack Inc.'s self-managed teams, which are in different stages of development. Stack is a medium-sized manufacturing business with a diversity of employees at all levels. You have labelled the teams A, B, C, D, and E. Referring to SCENARIO 5-2, Team D has resolved its issues of leadership and is devoting all of its energy to getting the job done. This team is in the ______________ stage. Question 12 options: 1) forming 2) storming 3) norming 4) performing 5) controlling

4) performing

Factors such as freedom and autonomy as well as the opportunity to use a variety of skills relate to a team's Question 16 options: 1) process. 2) development. 3) cohesiveness. 4) work design. 5) efficacy.

4) work design.

Question 2 (1 point) Question 2 Unsaved Group diversity in work teams provides the strongest advantage when teams are working on Question 2 options: 1) matters related to labour relations, where interpersonal skills are relevant. 2) communication and public relations, where languages and culture are important. 3) production and manufacturing jobs, where the impact involving differences in values is minimal. 4) marketing and promotion, where the impact of culture is important. 5) problem solving and decision making, where creative and unique solutions are needed.

5) problem solving and decision making, where creative and unique solutions are needed.

SCENARIO 5-5 Claude is an executive member of his university's standing committee on employment equity. Since most members of the committee live in different cities, they use teleconferencing, videoconferencing, and email to conduct their meetings. Referring to SCENARIO 5-5, one advantage associated with such an arrangement is Question 15 options: 1) decreased efficiency. 2) fewer nonverbal cues. 3) less social rapport. 4) increased electronic friendships. 5) the reduced impact of time zones.

no! 4) increased electronic friendships. yes! 5) the reduced impact of time zones

Virtual teams are best described as Question 9 options: 1) groups of employees from different departments who are located on different floors of the same building. 2) groups of employees who are almost (virtually) identical to one another in skills and values. 3) cross-functional groups of employees that operate across space, time, and organizational boundaries. 4) formal work teams in which most members do not feel that they are really part of the team. 5) informal groups that meet only in cyberspace.

no! 5) informal groups that meet only in cyberspace. yes! 3) cross-functional groups of employees that operate across space, time, and organizational boundaries.

When discussing a model for team effectiveness, keeping the team size relatively ________ is important because _________. Question 3 options: 1) small; coordination problems are easier to handle 2) small; too many members can add to wasted time on research 3) large; of the need for consensus 4) large; of the need for diverse contributions 5) small; everyone is expected to work more in a team

no! 5) small; everyone is expected to work more in a team yes!1) small; coordination problems are easier to handle