MOB Final

Fiedler's contingency leadership model assumes that ________. Select one: a. an individual's leadership style is essentially fixed b. an individual is constantly striving to develop a more productive style c. an individual's leadership is primarily determined by the features of the followers d. an individual's leadership style can be altered much like his or her personality traits e. an individual's leadership style must be task oriented to be effective

a.

In the context of behavioral dimensions of leadership identified in the Ohio State Studies, ________ is the extent to which a person's job relationships are characterized by mutual trust, respect for employees' ideas, and regard for their feelings. Select one: a. consideration b. transaction c. authentication d. task orientation e. identification

a.

Michael is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion, but the new role will require him to work Sundays. Michael would like the promotion but realizes that it would force him to miss some church activities. In this situation, Michael is most likely to experience ________. Select one: a. role conflict b. social loafing c. groupthink d. role fuzziness e. groupshift

a.

People scoring high on ________ are valuable in teams because they're good at backing up fellow team members and at sensing when their support is truly needed. Select one: a. conscientiousness b. positivity c. emotional stability d. agreeableness e. openness to experience

a.

________ involves a detailed consideration of evidence and information relying on facts, figures, and logic. Select one: a. Controlled processing b. Serial processing c. Parallel processing d. Selective processing e. Automatic processing

a.

Workgroups are characterized by ________. Select one: a. the emphasis on generating positive synergy b. the goal of sharing information among members c. the mutual and team-based accountability for results d. the need to attain collective performance e. the availability of complementary skill sets

b

Emotional intelligence (EI. is critical to effective leadership because one of its core components is ________, which reflects the consideration that leaders must be able to express. Select one: a. conscientiousness b. empathy c. optimism d. introversion e. perfectionism

b.

Role ________ is defined as the way others believe you should act in a given context. Select one: a. fuzziness b. expectation c. conflict d. perception e. enhancement

b.

Trait theories of leadership focus on ________. Select one: a. the special relationship that leaders establish with a small group of their followers b. the personal qualities and characteristics that differentiate leaders from nonleaders c. the way the leader makes decisions d. the extent to which followers are willing and able to accomplish a specific task e. the match between the leader's style and the degree to which the situation gives the leader control

b.

What can managers do to make sure that important information is not withheld from them through silence? Select one: a. engage in selective perception b. listen to and support diverse opinions c. deal with information overload d. hire employees with high emotional intelligence e. tell employees what they want to hear

b.

Which of the following communication channels provides the highest information richness? Select one: a. e-mail b. face-to-face conversations c. online group discussions d. voice mail e. memos and letters

b.

Which of the following is not one of the key components of effective teams? Select one: a. team efficacy b. company reputation c. adequate resources d. member flexibility e. leadership and structure

b.

Which of the following is true with regard to the social identity theory? Select one: a. It proposes that members take personal pride in accomplishments but dissociate from the group in the event of any offenses or failures. b. It proposes that people have emotional reactions to the failure or success of their group because their self-esteem is tied into the group's performance. c. It proposes that people develop only one social identity in childhood that becomes more defined and concrete in the course of their lives. d. It proposes that social identities can never be detrimental as they have no effect on how members of an ingroup view members of an out-group. e. It proposes that members of an ingroup are viewed as being homogeneous, while members of an out-group are seen as being heterogeneous.

b.

Which of the following modes of communication does not come under the purview of nonverbal communication? Select one: a. physical distance b. personal e-mails c. intonations d. facial expressions e. body movement

b.

Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members? Select one: a. status b. norms c. dyads d. goals e. cliques

b.

Which of the following represents the informal communication network in an organization? Select one: a. feedback loop b. grapevine c. chain network d. all-channel network e. wheel network

b.

Which of the following statements is true with regard to communication? Select one: a. Communication cannot be used to motivate and control employees in an organization. b. Communication involves the transfer and understanding of meaning. c. Communication involves the mere imparting of meaning to another person or group. d. Perfect communication is not dependent on a channel and its richness. e. Perfect communication results in dissimilar mental models.

b.

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form. Select one: a. creator b. receiver c. encoder d. sender e. transmitter

b.

A work team is characterized by ________. Select one: a. the goal of sharing information b. the presence of neutral to negative synergy c. the availability of complementary skills among members d. the individual accountability for outcomes and results e. the mere accumulation of individual efforts

c.

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended. Select one: a. filtering b. signal c. feedback d. encoding e. noise

c.

The leader-participation model focuses on ________. Select one: a. the personality traits of leaders b. the presence of charisma in the leader c. the way decisions are made by the leader d. the mere projection of successful leadership by the leader e. the use of ingroups by the leader

c.

Which of the following Big Five personality traits has been identified as the most important trait in effective leaders? Select one: a. conscientiousness b. openness c. extraversion d. agreeableness e. emotional stability

c.

Which of the following is an advantage of group decision making when compared to individual decision making? Select one: a. increased ambiguous responsibility b. increased conformity pressures c. increased diversity of views d. increased dispersion of accountability e. increased pace of decision making

c.

Which of the following statements is true regarding brainstorming? Select one: a. Brainstorming encourages criticizing an idea as early as possible. b. Brainstorming overcomes the problem of "production blocking." c. Brainstorming can overcome the pressures for conformity. d. Research consistently shows that a group in a brainstorming session generates more ideas than an individual working alone. e. Brainstorming fails to develop group cohesiveness.

c.

Which of the following terms indicates the tendency of individuals to spend less effort when working collectively? Select one: a. groupthink b. collective efficacy c. social loafing d. groupshift e. social facilitation

c.

Work should be performed by an individual if ________. Select one: a. the work is complex and requires different perspectives b. the work creates a common purpose or set of goals for the people in the group that is more than the aggregate of individual goals c. the work is simple and does not require diverse input d. several tasks that are interdependent are to be performed for completing the work e. performing the work requires learning a new technology or understanding a new system

c.

Effective teams translate their common purpose into ________ goals. Select one: a. universal b. generic c. vast d. specific e. diverse

d.

Leadership is best defined as ________. Select one: a. the ability to merely project one's abilities in the lack of actual accomplishments b. the ability to reduce the dependence of team members on each other c. the ability to induce the team members to focus on individual goals rather than collective goals d. the ability to influence a group toward the achievement of a vision or set of goals e. the ability to use factors like training and experience to reduce dependence on formal leadership

d.

The extensive use of work teams benefits organizations by ________. Select one: a. generating neutral synergy among all employees of the team b. eliminating the need for mutual accountability for results c. developing the various team member's skills such that they are random and varied d. generating a potential for creating greater outputs without increasing inputs e. ensuring that the mere accumulation of individual efforts is used for group work

d.

The primary quality produced by authentic leadership is ________. Select one: a. efficiency b. reinforcement c. supervision d. trust e. authority

d.

Which of the following is a feature of servant leadership? Select one: a. pursuit of the leaders' self-interest b. use of power and authority to achieve organizational ends c. universal appeal and effectiveness across cultures d. focus on growth, development, and well-being of followers e. applicability restricted to the leader's ingroup

d.

________ refers to the degree to which members are attracted to each other and motivated to stay in the group. Select one: a. Assertiveness b. Social dominance c. Authoritativeness d. Cohesiveness e. Diversity

d.

A team that has a good plan but is also willing to adjust its master plan and adapt when conditions call for it demonstrates high ________, an important variable in successful team processes. Select one: a. goal specificity b. goal congruency c. conformity d. diversity e. reflexivity

e.

The team effectiveness model classifies the key components of effective teams into three general categories: context, composition, and process. Which of the following variables belongs to the composition category? Select one: a. adequate resources b. conflict level c. team efficacy d. performance evaluation system e. personality of team members

e.

When you need to gauge the receptivity of a recipient, which type of communication is best? Select one: a. Twitter b. e-mail c. traditional letters d. social media e. oral communication

e.

Which of the following differentiates between formal and informal groups? Select one: a. The timeline of reference for formal groups is greater than that for informal groups. b. The impact of formal groups on organizational performance is less than that of informal groups. c. Formal groups pursue the goal of social contact, while informal groups have definite organizational goals to attain. d. Formal groups are typically smaller in size when compared to informal groups. e. Formal groups involve clearly defined tasks and roles, while informal groups are neither formally structured nor organizationally determined.

e.

Which of the following is an example of downward communication? Select one: a. Harry is reporting the work he has done for the day to his supervisor. b. Ben, an assembly line worker, is communicating some safety concerns he has to his manager. c. Silas has just sent a request for leave to his supervisor and is hoping that it will be accepted. d. John and Jack, the production and the marketing managers, have met to discuss the budget constraints they are facing. e. Ray is holding his monthly meeting with his team in which he informs them of their monthly targets.

e.

Which of the following is not a common characteristic of an effective team? Select one: a. The team has adequate resources. b. The team has effective leadership. c. The team has a climate of trust. d. The team has a performance and evaluation system that reflects team contributions. e. The team is the right size for the task—about 15-20 people.

e.

Which theory of leadership proposes that followers attribute heroic or extraordinary leadership abilities when they observe certain behaviors? Select one: a. situational leadership theory b. path-goal leadership theory c. transactional leadership theory d. behavioral leadership theory e. charismatic leadership theory

e.

________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action. Select one: a. Groupshift b. Social loafing c. Ingroup favoritism d. Cyber loafing e. Groupthink

e.