Module 3

A _____________ is a simplified and standardized image of what a certain type or group of people is like, often held in common by members of a different group.

A _____________ is a simplified and standardized image of what a certain type or group of people is like, often held in common by members of a different group.

Making a conscious effort to turn off filters, ignore distractions, and tune into what the other person is saying; is called what kind listening?

Active listening

A person sitting with their legs crossed the other way, slumped over, and arms crossed across their chest indicates that the person is

uninterested.

One can judge speakers fairly if he/she makes assumptions about the speaker's beliefs or ideals based on their accent. True or False?

False

Conflict can be resolved by

Respecting the options and behaviors of others. Being open minded. Remaining calm. Valuing compromise.

Maintaining good eye contact, nods, and light questions are forms of verbal and non-verbal feedback.

True

Making an effort to get to know others, letting others see who you really are, and being open in your interests are starting points for making new friends.

True

Putting your emotions on hold is a way to allow you to listen better. True or False?

True

When a person tunes out another because he/she disagrees with what is being said, that person is usually mentally preparing a rebuttal. True or False?

True

Giving someone the benefit of your full attention is a form of

empathy.