MQM 220 Test 4

Which of the following is the best example of a vertical team? a. Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed. b. Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project. c. Sam, Ben, and Nick are team members working from three different locations on the same project, relying mainly on telephone calls and e-mails to interact with each other. d. Mike, the project manager, developed a team of middle managers from the marketing, finance, and production departments to work on a project together.

b. Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project.

Which of the following statements about the reinforcement theory is true? a. Negative reinforcements tend to decrease certain behaviors. b. Successful organizations generally build employee engagement by focusing on punishment. c. Ceasing to reward the behavior that was previously rewarded causes extinction. d. Positive reinforcement involves removing an aversive condition in response to a desired behavior.

c. Ceasing to reward the behavior that was previously rewarded causes extinction.

Which of the following statements about communication is true? a. Communication simply includes what is said and heard. b. Communication is seldom influenced by personal factors. c. Communication is an iterative and interactive process. d. Communication is a series of linear exchanges from one person to another.

c. Communication is an iterative and interactive process.

Which of the following statements is true of team composition? a. All members should necessarily agree on how a problem has to be solved. b. Team members should not be open to new ideas as they might cause confusion. c. It is not necessary for teams to be composed of members with a common purpose. d. Effective teams include members with technical and interpersonal skills.

d. Effective teams include members with technical and interpersonal skills.

Which of the following is the best example of a self-directed team? a. Mike, the project head, developed a team of middle managers from the marketing, finance, and production departments to work on a project together. b. Tom, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project. c. Sam, Ben, and Nick are team members working from three different locations on the same project, reporting to their project manager through telephone calls and e-mails. d. Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed.

d. Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed.

Which of the following individuals is the best example of an empathetic listener? a. Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling. b. Maria usually avoids making any verbal or nonverbal responses when someone else is talking. c. Erick tends to respond to speakers vocally when they say things with which he agrees. d. During presentations, James consciously tries to focus on what the speaker is saying.

a. Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

Which of the following statements does not provide an example of an effective team leader? a. Tom focuses more on members' needs than the team's goals. b. Jill obtains information from external sources and shares it with the team. c. Carlos presents two perspectives and shows ways in which one is more relevant. d. Joe provides reinforcing comments when the team faces challenges.

a. Tom focuses more on members' needs than the team's goals.

Dolly has arranged for a get-together at her house to which she has invited all of her friends. Most of her friends will be meeting the others in the group for the first time. Moreover, they are from diverse backgrounds with differing interests and experiences. Though all are not known to each other, all are known to Dolly. From this description of Dolly, it can be inferred that Dolly is a. good at forging better connections. b. focusing only on closed networks. c. lacking weak ties in relationships. d. more exposed to redundant contacts.

a. good at forging better connections.

Edwin, a top manager in a bureaucratic organization, often provides advice, coaching, and support to employees and maintains a good reputation both inside and outside the organization. Based on McClelland's acquired needs theory, it can be inferred that Edwin is an example of a(n) __________ manager. a. socialized power-oriented b. affiliation-oriented c. achievement-oriented d. relations-oriented

a. socialized power-oriented

Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8,000 more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior? a. Expectancy theory b. Equity theory c. ERG theory d. Goal-setting theory

b. Equity theory

Which of the following is an example of reflecting in supportive communication? a. Julio relates similar experiences. b. Joe reiterates the main points. c. Doris offers advice and suggestions. d. Charles asks follow-up questions for clarification.

b. Joe reiterates the main points.

Which of the following statements about the strength of ties is true? a. Weak ties are effective in sharing information, and they often provide redundant information. b. Unlike strong ties, weak ties provides individuals with exposure to novel information. c. Trust, larger time commitments, and similar interests are features of weak ties. d. Strong ties serve as bridges and are more likely to link members of dissimilar groups than are weak ones.

b. Unlike strong ties, weak ties provides individuals with exposure to novel information.

Kevin and Adam are the marketing executives in an organization. While making presentations during team meetings, Kevin, who is more talkative, uses a wide range of facial expressions and shares his feelings and personal information. In contrast, Adam keeps his feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that a. Adam is an interactive listener. b. Kevin is an indirect communicator. c. Adam is a self-contained communicator. d. Kevin is a passive listener.

c. Adam is a self-contained communicator.

Which of the following statements about extrinsic and intrinsic rewards is true? a. Intrinsic rewards are specific, tangible, and easy to compare. b. Extrinsic rewards include interesting and challenging work. c. Intrinsic rewards generally provide personal satisfaction. d. Extrinsic rewards are based on individuals' conception of their worth.

c. Intrinsic rewards generally provide personal satisfaction.

Where Joe works, he feels included and accepted. Based on Maslow's needs hierarchy as applied to the work environment, what is Joe's next level of need fulfillment? a. Job security b. Self-actualization c. Recognition and rewards d. Job autonomy

c. Recognition and rewards

The extent to which group members need to work with and rely on each other to produce the collective work of the group is referred to as a. task complexity. b. individual accountability. c. task interdependence. d. conformity.

c. task interdependence.

Which of the following networks best exemplifies an advice network? a. In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions. b. Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time. c. John, who belongs to the marketing department in an organization, often interacts with employees in other departments whenever he finds time to socialize. d. When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

d. When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ___________ to the receiver of the message. a. channel b. tone c. approach d. noise

d. noise

Of the three conceptions of centrality, degree of centrality a. accounts for how close a person is to all other people in the network through his or her direct and indirect ties. b. accounts for the extent to which people fall between pairs of other people who may be trying to reach each other. c. represents potential control over information and over connections to others that anyone may want to reach. d. represents the number of contacts to whom a person is connected in a social network.

d. represents the number of contacts to whom a person is connected in a social network.