MQM 227 exam 1

What are the three types of projects based on the amount of change involved?

Derivative, breakthrough, and platform

What are the four major categories of projects based on the area undergoing change?

Product change, process change, research & development, and alliance and partnership

PERT is an abbreviation for which of the following methodologies?

Program evaluation and review technique

Uses a repeated prototyping cycle.Results from one cycle are used to modify priorities in the ensuing cycle.

Quick Build Prodcuts

Functional Project

Responsibility for the project lies within one functional area of the firm. Employees from that area work on the project, usually only part time.

Which of the following is a basic type of process structure?

Work Center

What is a work breakdown structure?

A definition of the hierarchy of project tasks, subtasks, and work packages

Matrix Project

A structure that blends the functional and pure project structures. Each project uses people from different functional areas. A dedicated project manager decides what tasks need to be performed and when, but the functional managers control which people to use.

In studying positioning of inventory in supply chains, which, if any, of the following ismost appropriate?

As order decoupling point moves towards the sourcecustomer lead time is unchanged and As order decoupling point moves towards the source inventory investment increases.

In studying product-process matrix describing layout strategies, which of the following is most appropriate?

As you move from project to manufacturing cell to continuous process, product volume increases while standardization increases.

Dell Computer's primary consumer business takes orders from customers for specific configurations of desktop and laptop computers. Customers must select from a certain model line of computer and choose from available parts, but within those constraints may customize the computer as they desire. Once the order is received, Dell assembles the computer as ordered and delivers it to the customer. What type of manufacturing process is described here?

Assemble-to-order

How often should a company develop and refine the operations and supply chain strategy?

At least yearly

What is the name of the process in which one company studies the processes of another firm in order to identify best practices?

Benchmarking

What high-level OSCM position manager is responsible for working with the CEO and company president to determine the company's competitive strategy?

Chief operating officer

What is the term used to describe product attributes that attract certain customers and can be used to form the competitive position of a firm?

Competitive dimensions

what type of risk is Currency hedging, local sourcing

Country risk

Operations and supply chain management is concerned with the design and management of the entire system that has what function?

Creates and delivers a firm's products and services

In implementing supply chain strategy, a firm must minimize its total cost without compromising the needs of its ___________

Customers

What are the two main competitive dimensions related to product delivery?

Delivery speed and delivery reliability

What are the two characteristics of a product or service that define quality?

Design quality and process quality

As the degree of customer contact increases in a service system, what worker skills would be more important, clerical skills or diagnostic skills?

Diagnostic skills

Which of the following is not a step in developing a manufacturing cell layout?

Disposing of leftover machinery and outsourcing ungrouped processes

You are looking at a chart that has the terms BCWS, BCWP, and AC indicating lines on the chart. What kind of chart are you looking at?

EVM chart

An important difference between service and manufacturing operations is that customers introduce far more variability into the operations in a service system. Which of the following is not one of the basic types of variation that customers bring to a service system?

Environmental variation

A ride at an amusement park is definitely a face-to-face encounter. The lack of discretion in how to provide the service makes this process a good example of

Face-to-face, tight specs

Designing products for aesthetics and with the user in mind is generally called what?

Industrial design

The customer order decoupling point determines the position of what in the supply chain?

Inventory

As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?

It decreases

A company has recently implemented an automated online billing and payment processing system for orders it ships to customers. As a result, it has reduced the average number of days between billing a customer and receiving payment by 10 days. How will this affect the receivables turnover ratio?

It will Increase

the new supplier manages their raw material inventory inside the manufacturer's plant, and only bills the manufacturer when the manufacturer consumes the raw material. How is this likely to affect the manufacturer's inventory turnover ratio?

It will Increase

Which major OSCM concept can be described as an integrated set of activities designed to achieve high-volume production using minimal inventories of parts that arrive at workstations exactly when they are needed?

Just in time production

What term is used to mean manufacturing designed to achieve high customer satisfaction with minimum levels of inventory investment?

Lean manufacturing

What feature in project management information systems can be used to resolve overallocation of project resources?

Leveling

Flowcharts are a common process design and analysis tool used in both manufacturing and services. What is a key feature on flowcharts used in service operations that differentiates between the front-office and back-office aspects of the system?

Line of visibility

An advantage of a pure project where self-contained teams work full time on a project is which of the following?

Lines of communication are shortened.

series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures?

Matrix project

Are service operations with a high degree of customer contact more or less difficult to control than those with a low degree of customer contact?

More difficult

what type of risk is Contingency planning, insurance

Natural Disaster

Products are designed and built around a pre-existing technological subsystem.

Platform Products

What is the term used for the bundle of goods and services that are provided in some environment by every service operation?

Service package

What is the first of the three simple steps in the high-level view of manufacturing?

Sourcing the parts we need

What is the term used to describe individuals or organizations that are influenced by the actions of the firm?

Stakeholders

What are the three elements that require integration to be successful in operations and supply chain management?

Strategy, processes, and analytics

what leverage(s) the vast amount of data in enterprise resource planning systems to make decisions related to managing resources.

Supply Chain Analytics

What is defined as the likelihood of disruption that would impact the ability of a company to continuously supply products or services?

Supply Chain Risk

Which historical development in OSCM relates to the ability of a firm to maintain balance in a system, considering the ongoing economic, employee, and environmental viability of the firm?

Sustainability

Which phase of the generic development process involves construction and evaluation of multiple preproduction versions of the product?

Testing and refinement

For an activity in a CPM analysis, the early finish time is 20 and the late finish time is 20. Which of the following statements is true?

The activity is on the critical path.

Which of the following are significant ways in which service systems differ from manufacturing systems

The process is part of the product , the service itself cannot be patented , you cannot inventory service

A difference between project and continuous flow categories of process flow structures is which of the following?

The size and bulk of the product

For an activity in a CPM analysis, the early start time is 8 and the late start time is 10. Which of the following statements is true?

The slack for this activity is 2.

Measures of product development success can be organized in what three categories?

Time to market, productivity, and quality

What type of chart compares the current project schedule with the original baseline schedule so that deviations from the original plan can be easily noticed?

Tracking Gantt chart

Shell Oil Company's motto "People, Planet and Profit" is a real-world implementation of what OSCM concept?

Triple Bottom line

What is the term for a group of project activities that are assigned to a single organizational unit?

Work package

Pure Project

a self-contained team works full time on the project

A process that emphasizes cross-functional integration and concurrent development of a product and its associated processes is known as ___________.

concurrent engineering

The first step in developing a house of quality is to develop a list of _____________.

customer requirements for the product

A listing of immediate predecessor activities is important information in a CPM analysis for which of the following reasons?

it specifies the relationships in the CPM network of activities.

A firm's strategy should describe how it intends to create and sustain value for

its current shareholders

Which of the following are characteristics of a well-designed service system?

its user friendly / its cost effective / each element of the system is consistent with the operating focus of the term

what type of risk is Detailed tracking, alternate suppliers

logistics failure

Manufacturing cells are popular. Which of the following is NOT a benefit of cells?

longer lead times

what tpye of risk is Carefully select and monitor suppliers

major quality failure

Personnel work on a dedicated project team.

pure project

Triple Bottom Line

recognition of the need for organizations to improve the state of people, the planet, and profit simultaneously if they are to achieve sustainable, long-term growth

what type of risk is Good legal advice, compliance

regulatory risk

According to the model proposed by Frances Frei, the three factors for determining fit are

service experience fit, the operational fit, and the financial impact of the service design.

The purpose of value analysis/value engineering is to ________________

simplify products and processes

What are the "Three Ts" relevant to poka-yokes in service systems?

you need to consider the task to be done, how the customer is treated, and the tangible or environmental features of the service facility.