Multiple Choice Questions for Final Exam

The following citation for a book by a single author is an example of which format? Bernstein, T.M. (1965). The Careful Writer: A Modern Guide to English Usage New York: Antheneum a. APA b. MLA c. ASA d. Chicago/Tiburian e. None of the Above

A. APA

The two most common citation formats are _______&______. a. APA & MLA b. APA & Chicago/Tiburian c. MLA & Chicago/Tiburian d. Chicago/ Tiburian & ASA (Sociological) e. ASA & MLA

A. APA & MLA

Which of the following is not an example of an individual role? a. Coordinator b. blocker c. aggressor d. dominator e. playboy

A. Coordinator

When considering the attire for your job interview, the first thing you should do is: a. Do your research regarding your field and what is considered appropriate attire. b. always wear the same suit for all interviews regardless of the job being sought. c. find the outfit that best represents your personality d. do all of the above e. do none of the above

A. Do your research regarding your field and what is considered appropriate attire.

Which of the following is not an example of a group building and maintenance role? a. Energizer b. harmonizer c. group observer d. follower e. compromiser

A. Energizer

____________ is the stage of group development marked by apprehension by its members and an overall tension throughout the group. a. Forming b. storming c. norming d. performing e. adjourning

A. Forming

Which of the following is not true regarding practicing good body language at an interview? a. Lean back in order to appear engaged b. remember to use good eye contact c. remember to smile as it shows interest d. use a strong handshake without overdoing it

A. Lean back in order to appear engaged

____________ delivery means writing down every word of your speech and then reading those words verbatim. a. Manuscript b. Memorized c. Impromptu d. Extemperaneous e. None of the above

A. Manuscript

The U.S. has federal laws protecting employees from discrimination based on all of the following, EXCEPT: a. Sexual orientation b. Race. c. Disability d. Religion e. All of the above are protected

A. Sexual orientation

Which of the following is not one of the advantages of group work? a. ownership b. Groupthink c. team and individual satisfaction d. decision making and commitment e. success

B. Groupthink

______________ is the conflict style that involves smoothing over a conflict by allowing the other person to get what they want. a. avoiding b. Accommodating c. competing d. compromise e. collaboration

B. Accommodating

Which of the following is not one of the tips for resume writing and formatting? a. put your materials in order of importance and relevance b. Avoid using action verbs c. be clear about what position you are seeking. d. use no more than two fonts throughout your resume e. avoid generalizations

B. Avoid using action verbs

_________________ is an employment interview in which the candidate is asked to give concrete examples of past behaviors that show how she or he acted in certain situations. a. psychological interview b. Behavioral interview c. action interview d. personality interview e. none of the above

B. Behavioral interview

__________________ are coworkers with whom we discuss work-related topics as well as family and personal issues. a. informational peers b. Collegial peers c. special peers d. all of the above. e. none of the above

B. Collegial peers

All of the following are considered "do's" in an interview except: a. do sell yourself effectively b. Do bring up salary c. do be yourself d. do greet the employer with a firm handshake e. do ask appropriate questions

B. Do bring up salary

Which type of wrting style explains important concepts to readers? a. Investigative b. Expository c. Opinion based d. Argumentative e. None of the above

B. Expository

Which of the following is not true regarding the format and style of your resume? a. use of high-quality printer b. be consistent throughout c. Both of the above are true

C. Both of the above are true

The persuasive force that comes from the audience's belief in and respect for the speaker is known as ________. a. Definition b. Persuasion c. Context d. Credibility e. Claim

D. Credibility

Despite the growing emergence of females in the workplace, women have to contend with which of the following? a. sexual harassment creating hostile work environments b. unequal division of labor between spouses c. unequal pay despite equal education and experience d. All of the above e. None of the above

D. All of the Above

Which of the following is an example of nonverbal communication? a. Eye contact b. Proxemics c. Vocal qualities d. All of the above e. None of the above

D. All of the Above

The situation or setting in which communication takes place is known as: a. communication dynamic b. paradigm c. communication network d. communication context e. channel

D. Communication Context

_________ delivery means that your speech is prepared and practiced ahead of time, but the exact wording of every sentence is determined at the time of your delivery. a. Manuscript b. Memorized c. Impromptu d. Extemperaneous e. None of the above

D. Extemperaneous

___________ is the accepted structure of a language. a. Writing style b. Voice c. Form d. Grammar e. Usage

D. Grammar

______________ is the stage of group development marked by extreme productivity and the slight breakdown of group roles. a. forming b. storming c. norming d. Performing e. adjourning

D. Performing

Which of the following is one of the four functions of a visual aid? a. Show how things look b. Show how things function c. Show how things are structured d. To emphasize key points e. All of the above

E. All of the Above

Which of the following things should be accomplished within the introduction of your speech? a. State your topic b. Preview your main points c. Grab your audience's attention d. Connect with your audience e. All of the Above

E. All of the Above

When considering whether you would like to work for an organization, you should look at which of the following? a. projected new markets and services b. current news items c. promotion opportunities d. type of training available e. All of the above

E. All of the above

Which of the following should be given serious though prior to going on an interview? a. personal interests b. educational background c. acknowledgements and personal experience d. Entry-level knowledge in chosen field e. All of the above

E. All of the above

Which of the following is not a disadvantage of group work? a. groupthink b. disharmony c. the Ringlemann effect d. time e. All of the above are disadvantages of group think

E. All of the above are disadvantages of group think

A major hindrance to group success when group members, for whatever reason, decide to not fully participate, allowing only one voice to be heard during meetings and that one voice pour forth is known as ___________. a. grouplogic b. groupsymmetry c. groupfailure d. groupplan e. Groupthink

E. Groupthink

Which of the following is not an example of a task role? a. information seeker b. elaborator c. orienter d. recorder e. Help seeker

E. Help seeker

____________ is the section of your resume where you can make it one of a kind. a. work experience b. career objective c. education d. references e. Honors and Awards

E. Honors and Awards

There are 6 steps to the listening process. In order, they are: a. Presence of stimuli, mental focus on stimuli, physiological reception of stimuli, filling or indexing of stimuli, recognition and discrimination of stimuli, appreciation of stimuli. b. Presence of stimuli, appreciation of stimuli, recognition and discrimination of stimuli, physiological reception of stimuli, mental focus on stimuli, filling or indexing of stimuli. c. Presence of stimuli, recognition and discrimination of stimuli, physiological reception of stimuli, mental focus on stimuli, filing or indexing of stimuli, appreciation of stimuli. d. Presence of stimuli, physiological recognition of stimuli, recognition and discrimination of stimuli, mental focus on stimuli, filing or indexing of stimuli, appreciation of stimuli. e. Presence of stimuli, physiological reception of stimuli, mental focus on stimuli, recognition and discrimination of stimuli, filing or indexing of stimuli, appreciation of stimuli.

E. Presence of stimuli, physiological reception of stimuli, mental focus on stimuli, recognition and discrimination of stimuli, filing or indexing of stimuli, appreciation of stimuli.

______________ refers to the conventions of both speech and writing that characterize particular groups of communicants. a. Writing style b. Voice c. Form d. Grammar e. Usage

E. Usage

Which of the following is not one of the proposed suggestions for dealing with group think? a. make sure that all members who have doubts about the proposed solution have ample opportunity to express these doubts. b. Avoid asking questions as this might confuse other members of the group into further silence. c. create and follow an organized procedure that encourages all members to freely and easily participate in the decision making process. d. before any decision is made discuss the potential negative consequences of that decision. e. all members should be able to justify the rational reasons for taking a particular position.

b. Avoid asking questions as this might confuse other members of the group into further silence.

____________ is the stage of group development marked by the group coming together and beginning to be productive. a. forming b. storming c. Norming d. performing e. adjourning

c. Norming

__________ refers to adapting your speech to the needs of your audience before, during, and after the speech. a. Audience tailoring b. Audience gauging c. Audience adaptation d. Audience perception e. None of the above

C. Audience adaptation

__________________ typically occurs when a person only hears what they wish to hear. a. evaluative listening. b. comprehension listening c. Biased listening d. discriminative listening e. dialogic listening

C. Biased Listening

_____________ refers to the use of time. a. Vocalics b. Proxemics c. Chronemics d. Kinesics e. None of the above

C. Chronemics

___________ are comforting gestures such as touching your hair, your face, or your body or adjusting your clothes or glasses. a. Adaptors b. Regulators c. Emblems d. Illustrators e. None of the above

A. Adaptors

_________________ is highly dependent on a person's life needs, goals, and desired objects in life. a. Appreciative listening b. diabolic listening c. empathetic listening d. biased listening e. discriminative listening

A. Appreciative listening

____________ is the conflict style that involves withdrawing from conflict resulting in neither party gaining what they want. a. Avoiding b. accommodating c. competing d. compromise e. collaboration

A. Avoiding

A _________ consists of horizontal or vertical bars that depict the values of several items in comparative terms. a. Bar chart b. Line graph c. Diagram d. Picrtogram e. Flip Chart

A. Bar Chart

The ________ is used when your topic refers to steps in a process, the development of something over time, or a demonstration. a. Chronological pattern of organization b. Topical order c. Spatial order d. Monroe's motivated sequence e. None of the Above

A. Chronological pattern of organization

A situation such as a sales call or sales presentation is an example of which of the sample elements of the communication model? a. contexts b. messages c. channels d. noise e. none of the above

A. Contexts

Policies, procedures, manuals, vision statements, and annual reports are all examples of which from of communication? a. Downward communication b. upward communication c. horizontal communication d. all of the above. e. none of the above

A. Downward communication

Communication that travels from members with power to those with lower levels of power is known as___________; whereas communication that travels from employees to managers is known as ___________. a. Downward communication; upward communication b. upward communication; horizontal communication c. Horizontal communication; downward communication d. upward communication; downward communication e. Downward communication; horizontal communication

A. Downward communication; upward communication

Which of the following is not one of the guidelines for developing constructive messages? a. Focus on the problem b. prepare a structure for your approach c. be concrete about expectations and goals d. allow for two-way communication e. be specific in describing the problem or behavior, including consequences

A. Focus on the problem

All of the following are Tracey Wilen's pointers for women working abroad, EXCEPT: a. Try to stand out from the crowd b. Lead business discussions c. Be aware of women's roles in other countries d. Get introduced e. Include a distinct title on your business cards

A. Try to stand out from the crowd

___________ refers to the voice and all of the qualities it possesses. a. Vocalics b. Proxemics c. Chronemics d. Kinesics e. None of the Above

A. Vocalics

The __________ is the method by which a writer conveys and shapes text, thereby revealing their personality. a. Writing style b. Voice c. Form d. Grammar e. Usage

A. Writing Style

______________ describes individuals, managers, and organizations with a clear understanding of multifarious principles and the ability to practice this knowledge. a. communication competence b. Diversity maturity c. cultural competence d. communication diversity e. cultural maturity

B. Diversity Maturity

________ and _________ communication is the key to improving your work life and the work lives of those around you. a. complex and strategic b.effective and appropriate c. competent and simple. d. All of the above. e. None of the above

B. Effective and appropriate

______________ calls us to make conclusions or judgments about what the other person is conveying while they are communicating. a. discriminative listening b. Evaluative listening c. biased listening d. dialogic listening e. comprehension listening

B. Evaluative listening

Establishing your _______ means showing your audience that you have their best interests in mind. a. Credibility b. Goodwill c. Thesis d. Preview statement e. all of the Above

B. Goodwill

Which of the following is Not true about extemperaneous delivery? a. It sounds more spontaneous than other methods. b. It's the least user-friendly of all four methods. c. This method allows you to speak to the audience rather than speak at them. d. The wording of the speech will change a bit with each delivery. e. All of the above are true about extemporaneous speaking.

B. It's the least user-friendly of all four methods.

A _________ is a visual display that shows the correlation between two quantities. a. Bar chart b. Line graph c. Diagram d. Pictrogram e. Flip chart

B. Line graph

The following citation for a book by a single author is an example of which format? Bernstein, Theodore M. The careful writer: A Modern Guide to English Usage. New York: Atheneum, 1965. a. APA b. MLA c. ASA d. Chicago/Tiburian e. None of the Above

B. MLA

___________ delivery means that you commit your entire speech to memory. a. Manuscript b. Memorized c. Impromptu d. Extemporaneous e. None of the above

B. Memorized

The visual aids that function by showing parts to a whole are _______. a. Photographs b. Pie charts c. Diagrams d. Diagrams e. Bullet points

B. Pie Charts

_________ refers to the use of personal space. a. Vocalics b. Proxemics c. Chronemics d. Kinesics e. None of the Above

B. Proxemics

_________ help control the flow of conversation, such as glancing at your watch to show you need to leave. a. Adaptors b. Regulators c. Emblems d. Illustrators e. None of the Above

B. Regulators

The design principle that is concerned with repeating elements such as line, shape, color, or texture throughout a page in your presentation or throughout your entire presentation is known as________. a. Contrast b. Repetition c. Alignment d. Proximity e. None of the above

B. Repetition

__________ is the design principle concerned with avoiding the similar. a. Contrast b. Repetition c. Alignment d. Proximity e. None of the above

B. Repetition

Which of the following is NOT one of Mary Elen Guffey's tips for improving verbal intercultural communication? a. Follow up a verbal message with a written message to ensure clarity. b. Speak slowly and always try to use the native language when communicating messages. c. Ask questions frequently to ensure comprehension and encourage the other person to ask questions at any time. d. Be sure to avoid jargon, clichés, or colloquialisms, as they can be confusing. e. Familiarize yourself with basic phrases and greetings used by members of the other culture.

B. Speak slowly and always try to use the native language when communicating messages.

The ________ is what you would like to accomplish when giving your speech. a. General purpose b. Specific purpose c. thesis statement d. central idea e. None of the Above

B. Specific Purpose

Which of the following is considered the transactional element of the communication model? a. the sender constructs the message b. the receiver of the message communicates his/her feedback to the speaker. c. The receiver interprets the message. d. The message is delivered via a communication channel e. none of the above

B. The receiver of the message communicates his/her feedback to the speaker.

The __________ pattern is used when your main points do not have to be in a specific order. a. Chronological pattern of organization b. Topical order c. Spatial order d. Monroe's motivated sequence e. None of the above

B. Topical order

All of the following are facts about co-cultures, EXCEPT: a. Co-cultures are subgroups of a larger culture that share a common set of values, beliefs or attributes. b. Co-cultures are formed based on race, ethnicity, religion, gender, age, sexual orientation, or disability. c. Co-cultures are often forgotten by the media, thus they are not targeted by organizations and marketing. d. Co-cultures often share language patterns that are all their own. e. All of the above statements are facts regarding co-cultures.

C. Co-cultures are often forgotten by the media, thus they are not targeted by organizations and marketing.

____________ is the conflict style when one person "wins" a conflict and the other party loses. a. avoiding b. accommodating c. Competing d. compromise e. collaboration

C. Competing

A _________ is a map or drawing that can show the audience the size, space, or shape of something. a. Bar chart b. Line graph c. Diagram d. Pictrogram e. Flip chart

C. Diagram

According to the textbook, all of the following are part of the ten suggestions for improving listening skills except: a. Be patient with the speaker b. understand when you are in listening mode. c. Don't use facial expressions or too much eye contact when listening. d. put yourself in the other person's place. e. always restate or paraphrase what you have heard to the speaker through reflective listening practices.

C. Don't use facial expressions or too much eye contact when listening.

__________ take the place of a word or phrase, such as the peace sign or thumps-up sign. a. Adaptors b. Regulators c. Emblems d. Illustrators e. None of the Above

C. Emblems

______________ requires painstaking awareness and a huge emotional energy investment because of the listening context usually involved. a. appreciative listening b. diabolic listening c. Empathetic listening d. sympathetic listening e. biased listening

C. Empathetic listening

What of the following is defined as the belief that one's culture is superior to others? a. individualism b. collectivism c. Ethnocentrism d. Distinction e. none of the above

C. Ethnocentrism

The writing structure of a piece is known as its ____________. a. Writing style b. Voice c. Form d. Grammar e. Usage

C. Form

___________ delivery can be scary because this method of delivery is done with little to no preparation. a. Manuscript b. Memorized c. Impromptu d. Extemperaneous e. None of the above

C. Impromptu

Which of the following statements is NOT true about nonverbal communication? a. Nonverbal communication is tied to culture b. Your appearance is an aspect of nonverbal communication and can include your clothes, piercings, posture, etc. c. Nonverbal communication is always intentional. d. Nonverbal communication can contradict or reinforce verbal messages. e. Nonverbal communication can be ambiguous.

C. Nonverbal Communication is always intentional

Your frame of reference or worldview, which includes your thoughts, feelings, beliefs, experiences, values, and assumptions is known as your: a. Communication context b. communication network c. Paradigm d. channel e. communication dynamic

C. Paradigm

The __________ pattern is used when your main points need to follow a directional pattern. a. Chronological pattern of organization b. Topical order c. Spatial order d. Monroe's motivated sequence e. None of the Above

C. Spatial order

Which of the following is not an example of a mixed status relationship? a. supervisor-subordinate b. leader-member c. Subordinate-Member d. leader-subordinate e. supervisor-member

C. Subordinate-Member

All of the following statements are true when describing communication except: a. Communication is a part of an ongoing process b. Communication always occurs in a context c. Communication is considered important in a relationship but is not necessary for it to exist. d. communication begins from the time that we are born. e. none of the above are false.

C. communication is considered important in a relationship but is not necessary for it to exist.

Which of the following occurred as a result of globalization? a. more advanced supply networks for major manufacturers b. Wider availability of products and services c. outsourcing of business and/or specific business functions d. All of the Above. e. None of the Above.

D. All of the Above

Which of the following is NOT a definition of plagiarism as seen in the text? a. Representing someone else's work as your own b. Inventing or counterfeiting sources c. Copying someone's else's work with a few additions of your own d. All of the Above are definitions of plagiarism

D. All of the Above are definitions of plagiarism

Which of the following is an example of a message communicated unintentionally? a. shaking your leg impatiently in a seminar b. sighing out of boredom in a presentation c. shaking hands with someone of a lesser status than a manager at an interview. d. All of the above. e. none of the above.

D. All of the above.

Which of the following is NOT an example of how to successfully gain the attention of your audience? a. Make a starting statement b. Begin with a quotation c. Ask a question d. Appologize for not having enough rehearsal time e. Tell a brief anecdote

D. Appologize for not having enough rehearsal time

Which of the following is not one of Teresa Smith's tips for avoiding pitfalls in negotiating? a. analyze the situation b. decide what you want c. structure the situation to your advantage d. Avoid displays of confidence e. understand the other side's bargaining style.

D. Avoid displays of confidence.

Which of the following is not considered a way to deal with communication overload? a. set time limits for internet activity b. unsubscribe to as many e-mails as possible c. never wait to organize your files and messages d. Avoid multitasking as it can lead to confusion and slip-ups e. Print documents and e-mails that you can read at a later time

D. Avoid multitasking as it can lead to confusion and slip-ups.

Communication competence in the workplace requires you to do which of the following? a. Communicate empathy b. Adapt your communication for the different audiences c. Allow the free flow of interaction and conversations d. Both A and B e. Both B and C

D. Both A and B

Possible pitfalls of using memorized delivery to give your speech include which of the following? a. Forgetting the words b. Forgetting to communicate with your audience c. Sounding unrehearsed and too laid back d. Both A and B

D. Both A and B

___________ is the conflict style that allows both parties to gain a solution by each sacrificing a part of what they want. a. avoiding b. accommodating c.competing d. Compromise e. collaboration

D. Compromise

The basic communication model is which of the following steps? a. Constructing, sending, and receiving messages b. interpreting, constructing, and receiving messages c. Delivering, interpreting, and constructing d. Constructing, sending, and interpreting e. None of the above

D. Constructing, sending, and interpreting

The 7 steps to the writing process in order are: a. Create a thesis statement, develop a writing outline, prewrite, craft introduction and conclusion statements, finished writing, flesh out the body of the work, proofreading and editing. b. Create a thesis statement, craft introduction and conclusion statements, prewrite, develop a writing outline, flesh out the body of the work, finished writing, proofreading and editing. c. Create a thesis statement, develop a writing outline, craft introduction and conclusion statements, flesh out the body of the work, prewrite, craft introduction and conclusion statements, finished writing, proofreading and editing. d. Create a thesis statement, develop a writing outline, craft, introduction and conclusion statements, flesh out the body of the work, prewrite, finished writing, proofreading and editing. e. Create a thesis statement, flesh out the body of the work, develop a writing outline, prewrite, craft introduction and conclusion statements, finished writing, proofreading and editing.

D. Create a thesis statement, develop a writing outline, craft, introduction and conclusion statements, flesh out the body of the work, prewrite, finishing writing, proofreading and editing.

____________ are hand gestures that help explain what we're talking about, such as pointing when giving directions. a. Adaptors b. Regulators c. Emblems d. Illustrators e. None of the Above

D. Illustrators

__________ refers to the study of human body motions and movements. a. Vocalics b. Proxemics c. Chronemics d. Kinesics e. None of the above

D. Kinesics

The _________ pattern is used when you want your audience to take an action. a. Chronological pattern of organization b. Topical order c. Spatial order d. Monroe's motivated sequence e. None of the above

D. Monroe's motivated sequence

The design principle that reinforces the idea that related items should be grouped together is _________. a. Contrast b. Repetition c. Alignment d. Proximity e. None of the above

D. Proximity

___________ is typically engaged in when the other person is experiencing difficulty, turmoil, sadness, or even glee and joy. a. empathetic listening b. dialogic listening c. appreciative listening d. Sympathetic listening e. comprehension listening

D. Sympathetic listening

Which of the following groups are likely to depend on manuscript delivery for giving their speech? a. Anyone dealing with sensitive material b. Anyone who knows that sound bites from their remarks will appear on television, radio, and the internet. c. Anyone who is dealing with a time constraint d. Anyone who wants to make sure they don't forget what they need to say e. All of the above

E. All of the above

Which of the following is one of the six common mistakes made when negotiating according to Teresa Smith? a. taking it personally b. failing to ask for what they want. c. lacking knowledge and flexibility d. accepting "no" too quickly E. All of the Above

E. All of the above

Which of the following is not a basic element of any citation format? a. Author's name b. Title of the work c. Publisher's name d. Location of publication e. All of the above are basic elements of any citation format

E. All of the above are basic elements of any citation format

Which of the following would be considered the general purpose of a speech? a. To motivate your audience to take a particular action b. To inform your audience about a particular topic c. To entertain your audience while informing them d. To persuade your audience to think a certain way e. All of the above are examples of general purposes

E. All of the above are examples of general purposes

Which of the following is not a factor that plays a part in excellent delivery skills? a. Use of pauses b. Correct pronunciation c. Personal experience d. Eye contact e. All of the above are factors that play a part in excellent delivery skills

E. All of the above are factors that play a part in excellent delivery skills.

Which of the following is not a part of the Credo for Ethical communication according to the National Communication Association? a. commit to courageous expression of personal convictions in pursuit of fairness and justice. b. Advocate truthfulness, accuracy, honesty, and reason as essential to the integrity of communication. c. Strive to understand and respect other communicators before evaluating and responding to their messages. d. Condemn communication that degrades individuals and humanity through distortion, intimidation, coercion, and violence through the expression of intolerance and hatred. e. All of the above are part of the Credo for Ethical Communication.

E. All of the above are part of the Credo for Ethical Communication.

Which of the following is not a potential way to display your visual aid to the audience? a. Poster b. Flip chart c. Transparency d. Presentation software e. All of the above are potential ways to display your visual aid.

E. All of the above are potential ways to display your visual aid.

Which of the following is a tip that can aid in taking good notes? a. draw a vertical line down the center of the page. b. set a 3 inch margin to the side of the page. c. color code by using different colored highlighters. d. make a permanent copy of your notes. e. All of the above are tips for taking good notes.

E. All of the above are tips for taking good notes.

When considering audience analysis of your writing, which of the following questions should not be asked? a. Who will be reading the document you are preparing? b. What might the reader really think of your document? c. When will your audience be reading the document? d. How much time will be dedicated to reading the document? e. All of the above questions should be asked when considering audeince analysis.

E. All of the above questions should be asked when considering audience analysis.

Which of the following is not one of the things that you should do in preparation for your speech and for your visual aid? a. Examine your audience's visual aid needs b. Evaluate the speaking setting and how your visuals will work within the setting. c. Determine what is the best visual for your presentation d. Determine how the visuals will fit into your delivery of your presentation. e. All of the above should be done in preparation for your speech and for your visual aid.

E. All of the above should be done in preparation for your speech and for your visual aid.

Which of the following is not one of the concepts to keep in mind when creating an outline? a. Proper subordination of ideas b. Proper symbolic division of concepts c.Parallelism in content structure d. Balance in content structure e. All of the above should be kept in mind when creating an outline.

E. All of the above should be kept in mind when creating an outline.

Which of the following is Not one of the tips for being a good active listener and a good business communicator? a. make sure to turn off the digital world b. plan what you have to say before you speak c. before you begin to listen, define the overall listening objective of the context d. be aware of your right to remain silent and simply listen. E. Avoid reflective listening through the speech.

E. Avoid reflective listening through speech.

The single statement that sums up your speech is known as a __________. a. Thesis statement b. Specific purpose statement c. Central idea d. Both A and B e. Both A and C

E. Both A and C

The following statement is an example of an _______________ thesis statement: All charter schools should seek greater government funding to create drama and fine art programs to assist students in succeeding with the arts. a. Investigative b. Opinion based c. Argumentative d. Both A and B e. Both B and C

E. Both B and C

The means or mechanisms we use to send messages is called a: a. Communication network B. Communication dynamic c. Paradigm d. communication context e. channel

E. Channel

______________ is the conflict style that involves two parties working together to develop a joint solution that meets all the needs, goals, or demands of the situation. a. avoiding b. accommodating c. competing d.compromise e. Collaboration

E. Collaboration

All of the following principles of communication are true except: a. communication has ethical dimensions b. Communication can be reversed c. communication is intentional and unintentional d. communication is a basic human need e. Communication is rule based

E. Communication is rule based.

____________ calls us to be mindful that many opinions will pertain to a certain issue and that our job is to try to understand them all before we critique them. a. evaluative listening b. appreciative listening c. empathetic listening d. sympathetic listening e. Dialogic listening

E. Dialogic listening

A large pad of paper attached to an easel that is used to create and/or display visuals is a __________. a. Bar chart b. Line graph c. Diagram d. Pictrogram e. Flip Chart

E. Flip Chart

Which of the following is NOT one of the Geerte Hofstede's dimensions of communication that vary by culture? a. Long-term/Short-term orientation b. Masculinity/Femininity c. Uncertainty avoidance d. Power distance e. Formal/Informal orientation

E. Formal/Informal orientation

Organizational communication competence requires which of the following in order to occur? a. complexity, intelligence, and skill b. knowledge, strategy, and complexity c. motivation, strategy, and sincerity d. Skill, organization, and planning e. Motivation, knowledge, and skill.

E. Motivation, knowledge, and skill