N 390 Work Ethic Pearson Questions
The nurse unit manager is teaching an in-service about multigenerational teams in nursing. To best describe an effective multigenerational nursing team, which behaviors and characteristics are most appropriate for the nurse unit manager to include in the in-service? (Select all that appy.) Collaboration Competition Mutual support Conflict resolution Cooperation
Collaboration Mutual support Conflict resolution Cooperation Rationale: Characteristics and behaviors of effective multigenerational teams and their individual members include mutual support, cooperation, effective conflict resolution, and positive, optimistic attitudes. Rather than encouraging competition, effective multigenerational teams promote collaboration. Instead of promoting one group as being superior or better suited for leadership, effective multigenerational teams acknowledge each team member's worth and recognize the value of each team member's strengths and abilities.
Stella Martin is the nurse unit manager of an emergency department. The two newest additions to the emergency department's nursing team, Angelica Babasa and Evan Parker, are members of Generation X. When implementing an orientation program for Angelica and Evan, which strategy best reflects Stella's accurate understanding about the work ethic characteristics of Generation X? Demonstrating a style of management that is reflective of mentorship or coaching Having a tendency to embrace professionalism while questioning managerial and administrative authority Using personal forms of communication for notification of employee training sessions Providing an orientation program that includes daily evaluations and performance feedback
Demonstrating a style of management that is reflective of mentorship or coaching Rationale:Members of Generation X prefer managers to be mentors or coaches. The expectation of daily feedback is a characteristic of the millennial generation. The veteran generation tends to prefer personal forms of communication. Embracing professionalism and questioning authority are characteristics of the baby boomer generation.
Hospital nurse leader Jennifer Hsiung is designing a training program that facilitates the development of effective multigenerational nursing teams. Which strategies are most appropriate for Jennifer to include in the training program? Emphasizing the importance of mutual support and effective conflict resolution Emphasizing older team members' superior knowledge base and extensive clinical experience Promoting younger team members to leadership positions based on technological expertise Encouraging knowledge and skills competitions between younger and older team members
Emphasizing the importance of mutual support and effective conflict resolution Characteristics and behaviors of effective multigenerational teams and their individual members include mutual support, cooperation, effective conflict resolution, and positive, optimistic attitudes. Rather than encouraging competition, effective multigenerational teams promote collaboration. Instead of promoting one group as being superior or better suited for leadership, effective multigenerational teams acknowledge each team member's worth and recognize the value of each team member's strengths and abilities.
The nursing student is writing a paper about Generation X and work ethic. To describe the work ethic of Generation X, which characteristics and behaviors are most appropriate for the nursing student to include in the paper? (Select all that apply.) Expecting instant access to information Possessing limited motivation to stay with one employer Being prone to developing workaholism Believing seniority is important for career advancement Preferring managers to be mentors and coaches
Expecting instant access to information Possessing limited motivation to stay with one employer Preferring managers to be mentors and coaches Rationale: Characteristics and behaviors of Generation X related to work ethic include expecting instant access to information, preferring managers to be mentors and coaches, and demonstrating professional loyalty but possessing limited motivation to remain with the same employer. Veterans tend to believe seniority is important for career advancement. Baby boomers are prone to developing workaholism.
The nurse manager is preparing an evaluation for a staff nurse who is a member of the baby boomer generation. The staff nurse's evaluation includes several recommendations for improvement, as well as some negative reports from nursing peers related to the staff nurse's work ethic. Based on generational characteristics related to work ethic, which response is most appropriate for the nurse unit manager to expect from the staff nurse when reviewing the evaluation? Suggesting the manager act as a mentor Requesting a more personalized work schedule Expressing a sense of low self-worth Asking to receive performance feedback each day
Expressing a sense of low self-worth Rationale Baby boomers closely link self-worth and work ethic. Members of Generation X tend to seek greater control over their own schedule and often prefer that managers act as mentors and coaches. Members of the millennial generation tend to expect daily performance feedback.
The nursing student is leading a group discussion about behaviors that are reflective of a strong work ethic. To illustrate commitment to a strong work ethic in nursing, which behavior is most appropriate for the nursing student to include in the discussion? Getting adequate rest prior to working a scheduled shift Fulfilling assigned tasks after the shift has ended Refraining from getting the flu vaccination Taking unscheduled breaks during work shifts to rest
Getting adequate rest prior to working a scheduled shift Rationale: A good work ethic includes taking responsibility for protecting personal health and safety by getting adequate rest, avoiding unnecessary risks, and taking preventive measures, such as getting a flu vaccination. Nurses with a strong work ethic also are committed to refraining from taking lengthy or unscheduled breaks at work and completing all assigned tasks before leaving the workplace.
The nursing instructor is evaluating the work ethic of nursing students who are finishing a medical-surgical clinical rotation. Which nursing student's behavior best reflects a strong work ethic? Having a contingency plan for dealing with transportation issues related to car problems Arriving at the clinical site no more than five minutes after the scheduled start time Attending the majority of the scheduled pre- and post-conferences at the clinical site Taking preventative measures, such as choosing not to be vaccinated for the flu
Having a contingency plan for dealing with transportation issues related to car problems Rationale Behaviors that reflect a strong work ethic among nursing students include having contingency plans for handling circumstances such as an ill child or car trouble; attending every class, clinical, and scheduled activity; arriving on time for all scheduled activities; and taking preventative measures, such as being vaccinated for the flu.
During an annual evaluation, the nurse manager is assessing the staff nurse's work ethic. Which statement by the staff nurse is most reflective of a strong work ethic? "I believe in the importance of earning a good income. "I have never made an error at work "I let others remind me to start an assigned task. "I believe in the moral worth of work.
I believe in the moral worth of work. Rationale Work ethic refers to a belief in the importance and moral worth of work. Earning a good income is not directly related to work ethic. Characteristics of a nurse with a strong work ethic include accepting responsibility for mistakes and willingly accepting consequences of actions. Taking the initiative to begin an assigned task without being directed to do so also is a characteristic of a strong work ethic.
The nurse unit manager assigns the novice nurse to restock a supply cart. The novice nurse refuses the assignment, complaining that she is being unfairly signaled out for extra work. Which term best describes the novice nurse's act of refusing to complete the task that was assigned by the nurse unit manager? Pessimism Arrogance Insubordination Optimism
Insubordination Rationale:Refusal to complete an assigned task that the nurse is qualified to perform and that poses no safety risks to the nurse or to the client may be construed as an act of insubordination. Arrogance describes an attitude that is rooted in a feeling of superiority or excessive pride. Optimism reflects a belief that things will turn out for the best. Pessimism describes a negative attitude that is reflective of a belief that most situations are bad and are likely to get worse.
The nurse educator is teaching a class about the professional nurse's work ethic. When describing the nurse with a strong work ethic, which characteristics and behaviors are most appropriate for the nurse educator to include in the teaching? (Select all that apply.) Recognizing and meeting management's expectations Maintaining a positive attitude at work Leaving personal problems at home Valuing hard work and diligence Demonstrating perfect performance of clinical skills
Leaving personal problems at home Maintaining a positive attitude at work Recognizing and meeting management's expectations Valuing hard work and diligence Rationale:Characteristics and behaviors demonstrated by the nurse with a strong work ethic include leaving personal problems at home, valuing hard work and diligence, recognizing and meeting management's expectations, and maintaining a positive attitude. Nurses with a strong work ethic do not necessarily demonstrate perfect clinical performance; rather, they accept responsibility for their mistakes, correct mistakes or repair any damage, and willingly accept consequences of their actions.
The nursing student is preparing a presentation that describes how varying intergenerational styles can affect peer perceptions. Which example is most appropriate for the nursing student to include in the presentation? Younger nurses may view older nurses as being arrogant and lacking professional commitment. Younger nurses may view older nurses' goals for developing technological competence as unattainable. Older nurses may view younger nurses as having a "slacker" attitude. Older nurses may be intrigued by younger nurses' style of dress.
Older nurses may view younger nurses as having a "slacker" attitude. Rationale Varying intergenerational styles can lead to workplace conflict. For example, older nurses may describe younger nurses as arrogant, lacking in commitment, and having a "slacker" attitude, while younger nurses view themselves as self-reliant. Older nurses may perceive younger nurses' dress, hairstyles, piercings, and tattoos as being unprofessional. Younger nurses may be disillusioned by older nurses' perceived unwillingness to develop technological competence.
The nurse leader is preparing a seminar for nurse administrators about intergenerational collaboration among members of the healthcare team. Which content is most appropriate for the nurse leader to include in the seminar? Intergenerational conflicts are always rooted in lack of appreciation or misunderstanding. Intergenerational conflicts in the workplace tend to stimulate enhanced personal growth. Promotion of intergenerational collaboration may positively affect a client's outcome. Promotion of intergenerational collaboration requires ignoring certain team members' perspectives.
Promotion of intergenerational collaboration may positively affect a client's outcome. Rationale: Learning from the unique strengths of each generation produces multiple benefits for both the individual and the healthcare team, including decreased interpersonal tension, enhanced teamwork, and facilitation of personal growth. Intergenerational conflicts may be due to lack of appreciation or understanding, or simply to misinterpretation of others' perspectives. Understanding each individual's generational perspective and valuing each team member's unique contribution promote collaboration and may positively affect client outcomes.
The novice nurse is paired with a nurse preceptor who is a member of the veteran generation. Which characteristic or behavior is most appropriate for the novice nurse to expect the nurse preceptor to demonstrate? Encouraging the novice nurse to quickly seek out a leadership role Communicating with the novice nurse through e-mail Promoting an approach in which the novice nurse politely questions authority Rewarding the novice nurse for working hard
Rewarding the novice nurse for working hard Rationale With regard to work ethic, characteristics and behaviors demonstrated by the veteran generation include rewarding sacrifice and hard work, believing seniority is important for career advancement, and preferring to work in teams with designated leaders. Members of the veteran generation tend to respect authority, value loyalty, and prefer personal forms of communication.
The nursing team of an extended care facility comprises four generations of healthcare providers. Which characteristic is most appropriate for the nurse administrator to expect to observe among healthcare providers who are generational cohorts? Opposing personal values Technological expertise Shared workforce patterns Interpersonal tension
Shared workforce patterns Rationale The term generational cohort is used to describe individuals who are born in the same general time span and, as such, share key life experiences. Generational cohorts demonstrate and share distinct values and workforce patterns. Rather than being prone to interpersonal tension, generational cohorts tend to have reduced interpersonal tension and conflicts. Technological expertise is a characteristic shared by members of specific generations.
The nurse educator is outlining requirements for nursing students who are completing hospital clinical rotations. Which requirement is likely to be the most challenging to nursing students who are members of the Millennial Generation? Students must not bring cell phones into the clinical setting. . Students must receive evaluations at the end of each day. Students must not administer client care without first socially engaging the client. Students must collaborate with the clinical nursing instructor when planning client care.
Students must not bring cell phones into the clinical setting. Rationale Characteristics of the Millennial Generation (individuals born between 1981 and 2000) include requiring personal cell phones as a necessity for daily life and interpersonal communication. Members of the millennial generation tend to expect daily performance feedback and usually are social and collaborative.
The nurse educator is teaching a class about significant changes that influenced workplace interaction between intergenerational team members. Which statement is most appropriate for the nurse educator to include in the teaching? "Because of quality improvement, entry-level nurses tend to report to members of the older generation." "Due to shared governance structures, younger nurses tend to be subordinate to older nurses." "Technological advances have decreased younger nurses' level of dependence on their older nurse colleagues." "Traditionally, the most reliable information and knowledge were perceived as coming from the newest professional nurses."
"Technological advances have decreased younger nurses' level of dependence on their older nurse colleagues." Rationale Traditionally, individuals from younger generations held entry-level positions and reported to people of the older generation, who held more senior positions. As a result, younger employees were subordinate to older employees. However, continuous quality improvement and shared governance structures have changed this paradigm, and often individuals from various organizational "levels" find themselves equal team members. Historically, the most senior members of an organization were viewed as offering the most reliable information and knowledge. With the advent of the information age, younger nurses can easily access information from around the world on their computers and smartphones. As a result, younger nurses are not as reliant on their older peers.
The nurse leader is describing the effects of the shift in the nature of work to the staff nurse. When explaining the shift in the nature of work and its effects on nurses from different generational groups, which statement is most appropriate for the nurse leader to include in the discussion? "Traditionally, individuals from the older generation held entry-level positions." "Nurses from various organizational levels now function as equal team members." "Shared governance structures are no longer used in today's organizational model." "The interaction between employees from different generations has decreased.
"Nurses from various organizational levels now function as equal team members." Rationale:Traditionally, individuals from younger generations held entry-level positions and reported to people of the older generation, who held more senior positions. As such, younger employees typically were subordinate to older employees. Due to continuous quality improvement and shared governance structures, individuals from various organizational "levels" are now equal team members. This structural shift has increased the interaction between employees from different generations.
The nurse preceptor and the novice nurse are discussing how generational differences may influence interaction among team members. When explaining the significance of the generational cohort, which statements are most appropriate for the nurse preceptor to include in the discussion? (Select all that apply.) "Generational cohorts usually do not demonstrate distinct workforce patterns "Generational cohorts tend to share very similar key life experiences. "Generational cohorts are born in the same time span. "Generation gap is another term for generational cohort "Conflicts and interpersonal tension develop due to generational cohorts
"Generational cohorts tend to share very similar key life experiences. "Generational cohorts are born in the same time span. Rationale:The term generational cohort is used to describe individuals who are born in the same general time span and, as such, share key life experiences. Generational cohorts demonstrate distinct values and workforce patterns. Generational differences (sometimes called ageneration gap) can lead to the development of conflicts and interpersonal tension.
While preparing medications for administration, the staff nurse is repeatedly interrupted by the charge nurse, as well as by clients who are requesting assistance. Due to being distracted, the staff nurse accidentally crushes a tablet that cannot be administered in crushed form. Immediately afterward, the staff nurse notifies the charge nurse, disposes of the destroyed medication per the hospital's protocol, and resolves to delegate appropriate tasks to the nursing assistant while preparing and administering the client's medications. Which work ethic principle best describes the staff nurse's behavior? Arrogance Accountability Optimism Reliability
Accountability Rationale: Rationale Accountability involves accepting responsibility for one's actions without blaming others. By reporting the medication preparation error to the charge nurse, following protocols for disposing of the medication, and forming a plan to prevent the error from happening again instead of blaming the charge nurse or the clients for the distraction, the nurse demonstrated accountability. Reliability includes following through on commitments, accepting assignments, and completing assignments. Optimism is an attitude that is reflective of a belief that circumstances will turn out for the best. Arrogance is a feeling of superiority or excessive pride.
The clinical nursing instructor is identifying strategies for promoting intergenerational collaboration between nursing students and staff nurses in the clinical setting. Which strategy is most appropriate for the nursing instructor to implement among the nursing students? Promoting competition to help the nursing students build their confidence and self-esteem Acknowledging the value and contribution of each individual member of the nursing care team Discouraging the nursing staff from talking about conflicts related to generation gaps Encouraging the nursing students to recognize their superiority due to advanced knowledge about technology
Acknowledging the value and contribution of each individual member of the nursing care team Rationale Characteristics and behaviors of effective multigenerational teams and their individual members include mutual support and positive, optimistic attitudes. As opposed to competition, cooperation and collaboration should be emphasized. Rather than promoting any individual's or group's superiority, effective multigenerational team members acknowledge each team member's worth. Effective conflict resolution, which is needed to build an effective multigenerational team, requires professional, constructive discussion about conflicts.
Marc Jaspersen is the clinical instructor for a group of students who are doing their pediatric rotation. Of this group of students, only one, Benita Moore, is a parent. Marc observes that Benita often dismisses comments and observations made by her peers, saying things like, "You would know that if you had children," and, "I understand this better because I'm a parent." What attitude is Benita exhibiting? Arrogance Optimism Insubordination Pessimism
Arrogance Rationale: Arrogance describes an attitude that is rooted in a feeling of superiority or excessive pride. Pessimism describes a negative attitude that is reflective of a belief that most situations are bad and are likely to get worse. Optimism reflects the belief that everything happens for the best. Refusal to complete an assigned task that the nurse is qualified to perform and that poses no safety risks to the nurse or to the client may be construed as an act of insubordination. Nurses have a responsibility to determine whether a task or client assignment poses the risk of serious harm to the nurse or to the client. Additionally, nurses have the moral and ethical right to refuse to accept assignments that place the nurse or the client at risk for serious harm.
The nurse educator is describing a method of categorizing the four generations of individuals that make up the current United States workforce. Which term is most appropriate for the nurse educator to use when describing individuals who are currently in their 50s and 60s? Survivalists Baby boomers Net generation Traditionalists
Baby boomers Rationale:The baby boomers were born between approximately 1945 and 1960 and are currently in their 50s and 60s. Members of the veteran generation, which comprises individuals who were born between 1925 and 1944 and who are currently in their 70s and 80s, are also known as survivalists, traditionalists, and the silent generation. The millennial generation, which is made up of individuals who were born between 1981 and 2000, is also known as Generation Y, Generation Next, and the net generation.
The staff nurse who is working the day shift is scheduled to attend an important event immediately after work. Five minutes after the day shift ends, the evening shift nurse still has not arrived to assume care of the day shift nurse's assigned clients. This is the third time in one month that the evening shift nurse has been late to work. Several of the clients are scheduled for medications and treatments. Which action by the day shift nurse is the most appropriate? Establish a boundary by leaving prior to the evening shift nurse's arrival Inform the clients that administration of their scheduled treatments and medications will be slightly delayed Advise clients that the evening nurse is late and encourage them to report the situation Begin completing the clients' scheduled treatments and administering their medications as ordered
Begin completing the clients' scheduled treatments and administering their medications as ordered Rationale: Rationale At all times, including at the end of the work shift, the nurse is legally and morally responsible for ensuring continuity of safe client care. This includes ensuring a smooth transition between shifts and not leaving work for others to finish. Therefore, the most appropriate action is to begin completing treatments and administering medications as ordered. The evening nurse's tardiness should be addressed using proper channels, such as speaking with the charge nurse. Informing clients of the situation is unprofessional and may be distressing to the clients. Failure to effectively transfer the responsibility for a client's care to another nurse at the end of shift constitutes client abandonment, which is grounds for severe disciplinary action by the nurse's state board of nursing. Nurses who commit client abandonment also may face criminal charges.
