NBE ARTS (FSE 217-0901)

If the wholesale cost of a casket is $1,000.00, and the funeral director marks caskets up 100%, what is the retail price for that casket? A. $1000 B. $2000 C. $2500 D. $1100

$2000

Most products of combustion (smoke and odor) given off during the cremation process will be destroyed if subjected to temperature between __________ and _________ for a period of 0.5 seconds to 1 second, if the stream is subjected to proper mixing (turbulence). A. 100*C- 212*C B. 1,000*F- 1,200*F C. 1,400*F- 1,800*F D. 140*F- 180*F

1,400*F- 1,800*F

The ideal number of caskets to display in a selection room is: A. 12 B. 30 C. 22 D. 50

22

Adult wood caskets normally increase in length in A. 2 inch increments B. 3 inch increments C. 4 inch increments D. 1 inch increments

3 inch increments

Which of the following is the least likely reaction following a SIDS death? A. acceptance B. anger C. fear D. guilt

Acceptance

A funeral rite specifically designed to meet the needs and wishes of the family: A. Humanistic funeral B. Adaptive funeral rite C. Immediate Disposition D. Traditional funeral rite

Adaptive funeral rite

A burial vault which is closed by placing the dome over the base is called a(n): A. air seal B. earth seal C. end seal D. top seal

Air seal

In those States with up-to-date laws on cremation, which of the following is strictly forbidden: A. The incineration of waste paper and other trash in the same retort as that used as the used for human cremation. B. The cremation of more than one body at the same time in the same chamber without written permission. C. The cremation of animal remains in the same retort that is used for cremation of human. D. All of these.

All of these

The OSHA flammable liquids standard covers which of the following? 1- Design and construction of containers 2- Storage of flammable liquids 3- Ventilation requirements 4- Control of ignition sources A. 1 and 2 only. B. 2 and 4 only C. 1, 3 and 4 only. D. All of these

All of these

Which of the following are reasons for keeping injury and illness records? A. They can help the employer determine where they need to concentrate their efforts to improve safety B. They can demonstrate to OSHA that you have a safe workplace. C. OSHA can use these records, across the country, to determine trends and the need for new regulations. D. All of these

All of these

A transfer container used for shipping via common carrier which consists of a wooden tray with a corrugated cardboard cover for the casket is known as A. a wooden box B. a ziegler case C. an air pack D. an air tray

An air tray

Any refractory device which changes the direction or velocity of the products of combustion is called a: A. baffle B. stack C. primary chamber D. hearth

Baffle

Mrs. Thompson's daughter gave the funeral director a broach. Mrs. Thompson's daughter is the A. Bailor B. Bailee C. Consignor D. Consignee

Bailor

That portion of the casket hardware which is grasped by the casket bearers when carrying the casket is called the: A. tip B. arm C. bar D. lug

Bar

A deceased female, in the Jewish faith. A. Bar Minen B. Daven C. Avelim D. Bat Minen

Bat Minen

The primary reason behind the selection of a particular casket is said to be its ____________. A. Beauty and Finish B. Price C. Shell Material D. Interior Material

Beauty and Finish

A state, condition, or event produced when we lose someone or something of value best describes the term A. loss B. mourning C. bereavement D. grief

Bereavement

A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death is called ___. A. bariatric lifting device B. body mover C. casket D. body bag

Body bag

Regulating the activities of an organization: A. Directing B. Actuating C. Both Directing and Actuating D. Neither Directing or Actuating

Both Directing and Actuating

A management function which compares organizational and individual performance with predetermined standards or expected results: A. Evaluating B. Controlling C. Both Evaluating and Controlling D. Neither Evaluating or Controlling

Both Evaluating and Controlling

Balance of costly goods paid for in small monthly (fractional) payments over a specific period of time: A. Installment credit B. Closed end credit C. both installment credit and closed end credit D. neither installment credit nor closed end credit

Both installment credit and closed end credit

The reduction of identifiable bone fragments after the completion of the cremation by manual or mechanical means and reducing to granulated particles or dust? A. processing only B. pulverization only C. both processing and pulverizing are correct D. neither pulverizing nor processing are correct

Both processing and pulverizing are correct

Particulate matter commingled with the gases escaping from the stack of the crematory is referred to as: A. smoke only B. fly ash only C. both smoke and fly ash D. neither smoke nor fly ash

Both smoke and fly ash

The quantity of heat required to raise one pound of water one degree Fahrenheit while water is in the liquid state: A. British Thermal Unit (BTU) B. Standard Temperature and Pressure (STP) C. Kilogram (kg) D. Giga Bite (GB)

British Thermal Unit (BTU)

What or who is a Bonze? A. Buddhist Priest B. expensive material used to make caskets C. the Holy Book of Tibetan monks D. Islamic worship leader

Buddhist Priest

In reference to cremation, the amount of waste incinerated per unit of time, usually expressed in pounds per hour is called ___. A. burn rate B. hearth rate C. capacity D. consumption rate

Burn rate

Insurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.: A. Disability insurance B. Casualty insurance C. Federal Employee Insurance D. Supplemental insurance

Casualty insurance

Property for earth burials: A. columbarium B. mausoleum C. cemetery D. crypt

Cemetery

A ribbon cutting at the opening of a supermarket could best be described as a A. More B. None of these C. Rite D. Ceremony

Ceremony

During a baptism the priest anoints with consecrated oil the forehead, lips, and heart of the individual being baptized. The consecrated oil is known as A. Chrism B. Chancel C. Clericus D. Curate

Chrism

The "Reader" is the officiant of the: A. Roman Catholic funeral rite B. Christian Science funeral rite C. Protestant funeral rite D. Mormon funeral rite

Christian Science funeral rite

This type of casket is made from a base material which can be as simple as corrugated fiberboard or pressed wood which is covered with a layer of cloth: A. Veneer B. Cloth covered C. Hardwood D. Eco-friendly

Cloth covered

A building specifically built to have only niches for cremated remains is called: A. church B. columbarium C. sanctuary D. resthaven

Columbarium

The last portion of a funeral or memorial service; the rite of finality preceding cremation, earth burial, entombment or burial at sea: A. funeral rite B. committal service C. memorial rite D. none of the these

Committal service

Proper term for the remnants of the human body that remain following the cremation: A. smoke B. soot C. cremated remains D. ashes

Cremated remains

Social behavior as dictated by tradition: A. Taboo B. Folkway C. Law D. Custom

Custom

The different Direct Cremation package offerings required by the FTC include specific products. Choose the one that is not required by FTC. A. Direct Cremation with container provided by customer B. Direct Cremation with cremation container C. Direct Cremation with Ziegler Case D. This is an incorrect statement, FTC has only 1 required cremation package, containers are not included

Direct Cremation with Ziegler Case

Which of the following is not a part of the preselection room procedures? A. discussing the factors which influence casket and outer burial container costs B. discussing the types of caskets and outer burial containers on display C. discussing the required federal and state disclosures D. discussing the advantages and disadvantages of each unit

Discussing the advantages and disadvantages of each unit

Two units regarded as a pair; for example, husband and wife: A. dyad B. diatomic C. triad D. tetrad

Dyad

The term which refers to an Orthodox Jewish Memorial service or closing prayer of a funeral is ___. A. al Ghusl B. levaya C. taharah D. El Malei Rachamin

El Malei Rachamin

Suspended ash particles, charred paper, dust, soot or other partially incinerated matter, carried in the products of combustion (often referred to as particulate matter, or particulates): A. flame B. fly ash C. aerosol D. fire

Fly ash

The ability to present one's self sincerely: A. illustrating B. homicide C. genuineness D. guidance

Genuineness

___________ in its broadest sense includes the patient and family prior to the time of death, at the time of death of the patient and care of the family during the bereavement period. A. after-service call B. self help groups C. hospice D. euthanasia counseling

Hospice

Those goods or stock of goods which are held for resale: A. Human resources B. Inventory C. Goodwill D. None of these

Inventory

Which of the following examples explain how funeral service facilitates grief? A. denies an opportunity to say good-bye. B. it allows grievers to feel the pain of loss C. it denies a face to face confrontation with death D. it provides an opportunity to repress thoughts and feelings about the deceased

It allows grievers to feel the loss of pain

Which of the following is FALSE regarding OSHA's facility design and emergency planning standards? A. It is OSHA's responsibility to examine your facility and designate what you need. B. Your employer must preplan for emergencies at your facility to ensure the safety of personnel insofar as possible. C. Illumination requirements are one component of these standards. D. Emergency planning includes provision of medical services and first aid.

It is OSHA's responsibility to examine your facility and designate what you need.

A crematory shall not accept a casket or cremation container from which there is evidence of: A. leakage. B. metal fasteners in the container. C. discoloration. D. odor.

Leakage

An area set aside in a cemetery for several grave spaces, usually containing two, four, or six grave spaces is referred to as a: A. lot B. family plot C. grave space D. section

Lot

An example of casket hardware is: A. lug B. ogee C. header D. cap

Lug

The part of the handle which is attached to the casket is the: A. bar B. lug C. tip D. arm

Lug

The total income of all sales divided by the number of sales is known as the: A. non-formula sale B. formula sale C. mean sale D. median sale

Mean sale

Vaults are A. necessary only in areas with high ground water content B. measured by outside dimensions C. measured by inside dimensions D. required by law in most states

Measured by inside dimensions

The middle sale when sales for a given period of time are arranged in order of their increasing value is the A. range sale B. mean sale C. median sale D. average sale

Median sale

A "big rock". The most famous of these are not sepulchral but things or places like Stonehenge. A. Plot B. Megalith C. Memorial garden D. Memorial

Megalith

The general term applied to markers or other permanent items used to identify the place of interment. Their purpose is to commemorate a family or an individual. A. memorial B. obelisk C. sign D. cenotaph

Memorial

Honorary title of a Roman Catholic Priest A. Father B. Cardinal C. Monsignor D. Reverend

Monsignor

An upright memorial, including what used to be called a tombstone, also includes large structures like obelisks, usually made of granite, marble or common stone. A. megalith B. ossuary C. monument D. plot

Monument

A rite which deviates from the normal: A. Non-traditional funeral rite B. Traditional funeral rite C. Adaptive funeral rite D. Humanistic funeral

Non-traditional funeral rite

Which of the following religions places restrictions on the removal of their dead during sabbath? A. Russian Orthodox B. Orthodox Jewish C. Mormon D. Catholic

Orthodox Jewish

A container that is designed for placement in the grave space around the casket, including but not limited to, containers commonly known as burial vaults, grave boxes, and grave liners: A. plot holder B. outer burial container C. plot D. memorial encasement

Outer burial container

Signifies the everlasting light of Christ, in the Roman Catholic faith A. Holy Water B. Crucifix C. Paschal Candle D. Incense

Paschal Candle

The obtaining and maintaining of a satisfactory and satisfied workforce is A. marketing management B. personnel management C. office management D. facilities management

Personnel management

The wedge shaped portion of the cap of a casket at each end of the crown is the A. rim B. stiffeners C. pie D. header

Pie

That function of determining in advance what needs to be accomplished in order to achieve a particular goal: A. Actuating B. Controlling C. Planning D. None of these

Planning

A cemetery, originally a cemetery for the victims of great battles: A. memorial park B. burial field C. ossuary D. polyandrium

Polyandrium

Generally State or Country owned and operated cemetery for the burial of the indigent or unclaimed is called: A. Potter's Field B. Flanders Field C. Farmers Field D. All of these

Potter's Field

Which of the following is not a material used in the construction of a burial vault? A. fiberglass B. pressed wood C. concrete D. steel

Pressed wood

The payment made for the service provided by a funeral director is called: A. professional fees B. honorarium C. merchandise D. a donation

Professional fees

One person lecturing to a group with limited verbal feedback is called: A. Role-taking B. Message overload C. Private communication D. Public speaking

Public speaking

The crematory operator should __________ any items for cremation that contain chlorinated plastics. A. accept B. refuse C. scrutinize D. hide

Refuse

Zinc ornaments, handles and trim should be __________ before loading into retort. A. painted black B. whipped with oil C. sprayed with windex D. removed

Removed

Mrs. Thompson passes away. She is a long-time member of the local Episcopal Church. You are unfamiliar with the specifics of the church, but you locate the Rector who informs you that Mrs. Thompson's family should be seated on the Epistle side of the church. Where does the Priest expect you to have the family seated? A. Right side as the congregation looks at the altar B. Left side as the congregation looks at the altar C. Right side as the priest looks at the congregation D. In the choir section

Right side as the congregation looks at the altar

Commonly, the largest annual expense for a funeral home is A. rent B. automobiles C. caskets D. salaries

Salaries

Which of the following is an example of a grave liner? A. sectional box B. top seal vault C. air seal vault D. combination case

Sectional box

The assumption of anger (in the form of blame) directed toward one's self by others: A. shame B. guilt C. sadness D. respect

Shame

A person who, according to Orthodox Jewish burial traditions, watches over a deceased body through an all night vigil is called ___. A. Acolyte B. Parastasis C. Cantor D. Shomer

Shomer

The science of social group study; A. Culture B. Urbanization C. Sociology D. Psychology

Sociology

Greeting people with a pleasant smile, eye contact, and a firm handshake are examples of A. Soft Skills B. Pleasantries C. Semantics D. Haptics

Soft Skills

Birch is used in casket construction to produce: A. cherry veneer caskets B. alternative containers C. composition board caskets D. solid wood caskets

Solid wood caskets

A printed form the funeral home uses to specify the financial agreement is the ___. A. Statement of Funeral Goods Selected B. Invoice C. Bill of lading D. SSA 8

Statement of Funeral Goods Selected

A non-movable handle that extends all the way around the casket is called a(n): A. bail handle B. drop handle C. stationary bar handle D. swing bar handle

Stationary bar handle

A brief review of points covered in a portion of the counseling session or the summary at the close of a session: A. Rapport B. Post Closing Trial Balance C. Summary D. None of these

Summary

Sharing the same feelings as the person who is trying to adjust to a serious loss or the death of a loved one is called: A. ideation B. yearning C. empathy D. sympathy

Sympathy

The overall purpose of religion in a funeral service is A. to recognize resurrection B. to adhere to freedom of religion C. to allow for the acknowledgement of the doctrine of atonement D. to allow expression of feelings

To allow for the acknowledgement of the doctrine of atonement

This type of casket has a fine wood covering placed over a less expensive particle board under structure and given a beautiful finish: A. Hardwood B. Eco-friendly C. Cloth covered D. Veneer

Veneer

Which of the following statements is true regarding Personal Protective Equipment (PPE) and hazardous substances? A. You should wear any and all protective equipment that is recommend for your job. B. Each employee decides whether PPE is needed. C. Each employee must provide their own PPE. D. None of the above.

You should wear any and all protective equipment that is recommend for your job.

Contemporary funeral rites could be considered A. immediate dispositions B. adaptive funeral rites C. non-traditional funeral rites D. traditional funeral rites

adaptive funeral rites

Linda was attending an Optimist Club luncheon and upon her arrival was asked to give a speech regarding her vocation at the meeting that would follow the meal. This type of speech, where the speaker has a short time to prepare, is an example of: A. an extemporaneous speech B. an impromptu speech C. a manuscript speech D. a memorized speech

an extemporaneous speech

A highly emotional temporary state in which an individual's feelings of anxiety, grief, confusion or pain impair his or her ability to act: A. ceremony B. crisis C. astronomical event D. ritual

crisis

The upward occupational mobility of a member of a typical nuclear family unit is A. directly influenced by the oldest female B. encouraged C. directly influenced by the oldest male D. discouraged

encouraged

Usury is a term which refers to A. contract obligations B. bailment C. excess interest D. estoppel

excess interest

OSHA required emergency safety device providing a steady stream of water for flushing the eye: A. eye wash station B. eye enucleation station C. quick drench shower D. opthalmoscope

eye wash station

A common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death is known as A. sorrow B. grief C. mourning D. grief syndrome

grief syndrome

Funeral rites which are devoid of religion are A. egalitarian B. paternalistic C. humanistic D. socialistic

humanistic

Eligibility for the social security lump-sum death benefit is measured by: A. marital status of the deceased B. the age of the deceased C. how many quarters of coverage the deceased has accumulated D. the income of the deceased over the last year prior to death

marital status of the deceased

Establishing a rapport with the client, appraising the client's problems, and accepting the client's attitudes and feelings are factors specifically associated with which style of counseling? A. situational B. non-directive C. informational D. directive

non-directive

The word contemporary means A. modern B. recently C. since the turn of the century D. of the same time period

of the same time period

A family that is governed by the father is A. egalitarian B. matriarchal C. patriarchal D. democratic

patriarchal

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise: A. self-esteem B. self-concept C. self-help D. self-fulfilling prophecy

self-fulfilling prophecy

The assumption of blame directed toward oneself by others is called A. fear B. shame C. anger D. guilt

shame