NCFSA Officers Training

The first factor in determining when to wear personal protective equipment is the: Select one: a.hazard on the scene. b.on-scene rehab policy. c.risk of cardiac arrest. d.doffing procedure.

hazard on the scene

The step company officers take to solve problems or make decisions that involve performing a selected activity is: Select one: a.evaluate. b.select. c.design. d.implement.

implement

The ability of a system to work with and use the parts or equipment of another system is: Select one: a.clear text. b.continuity. c.intersectionality. d.interoperabilty.

interoperability

Ethical conduct takes on a greater importance for a new company officer because the officer: Select one: a.has a less authoritative leadership role. b.no longer has a supervisor to police his or her behavior. c.is likely to be offered bribes by the public or subordinates. d.is a role model for the unit's subordinate members and peers, as well as for the public.

is a role model for the unit's subordinate members and peers, and for the public

A company officer should immediately stop a practical training evolution and correct any student performance weakness or errors when the student is: Select one: a.practicing an existing skill. b.adapting a lesson plan. c.learning a new skill. d.creating lesson objectives.

learning a new skill

Basic to all teaching, the _____ is essentially a road map that guides the company officer through a topic. Select one: a.lesson plan b.planning process c.postincident analysis d.labor/management agreement

lesson plan

Jurisdictions of public fire and emergency services organizations may be tied to a(an): Select one: a.industrial fire brigade. b.paid-on-call organization. c.level of local government. d.additional resource agreement.

level of local government

Organizational policies originate with top _____ and are disseminated to lower levels for implementation. Select one: a.management b.supervisors c.customers d.subordinates

management

Systematic records management contributes to the planning processes of a fire and emergency services organization by: Select one: a.gathering regional demographic information. b.measuring the severity of progressive and punitive discipline. c.tracking the mileage of apparatus and other motor vehicle equipment. d.monitoring the accomplishment of strategic goals and objectives.

monitoring the accomplishment of strategic goals and objectives

Whenever company officers learn of a new relevant law or regulation from any level of government, the information helps determine if: Select one: a.the department needs to prepare for internal or external reviews. b.accepted practice that deviate from written polices or procedures are ethical. c.new organizational policies and procedures are needed to comply with the new legislation. d.organizational computer-based systems need to be operating on cross-platforms.

new organizational policies and procedures are needed to comply with the new legislation

Body language, vocal tone and volume, and personal appearance are elements of: Select one: a.active participation. b.emotional intelligence. c.democratic leadership. d.nonverbal communications.

nonverbal communication

Mixed occupancy is an unofficial occupancy category that describes a situation in which a variety of: Select one: a.occupancy types are located in the same jurisdiction. b.occupancies may be included in the same structure. c.construction methods were used in the same jurisdiction. d.occupants live or work in the same structure.

occupancies may be included in the same structure

What are the basic elements of interpersonal communication? Select one: a.Identify, select, design, implement, and evaluate b.Interaction, training, maintenance, delegation, and motivation c.Sender, message, receiver, feedback to sender, and interference d.Vision, decisiveness, intelligence, integrity, and personal security

sender, message, receiver, feedback to sender and interference

In order to be able to prepare organizational budget requests, company officers must understand the: Select one: a.organization's labor/management agreement. b.methods of budget inflation. c.steps of the budget process itself. d.organization's disciplinary procedures.

steps of the budget process itself

By preparing for the company-level training before the fact, company officers gain a better understanding of the: Select one: a.level of functional supervision needed. b.subject matter and content. c.needs, wants, and desires of the community. d.external and internal customers.

subject matter and content

Who usually performs routine maintenance and testing of public fire alarm systems? Select one: a.Staff personnel b.Technical personnel for the alarm company c.Fire Chiefs d.Company officer

technical personnel for the alarm company

Inspections provide the company officer the opportunity to become familiar with: Select one: a.employee morale and assistance programs. b.national documentation and record management systems. c.the structures and potential hazards within their response district. d.labor/management policies and procedures.

the structures and potential hazards within their response district

Before beginning a training session, a company officer should, at a minimum, have a plan that describes what: Select one: a.their office hours are and where they will be held. b.they are trying to teach and how they will teach it. c.the disciplinary procedures are and how they will be implemented. d.the procedures are for training documentation.

they are trying to teach and how they will teach it

A company officer can help a member seeking career advice, while also retaining them, by _____: Select one: a.requesting an impromptu evaluation session to evaluate them during an activities. b.offering to help the member investigate all possibilities of advancement in the department. c.counseling the member about substance abuse and absenteeism. d.recommending the member investigate other fire departments with better benefits and perks.

offering to help the member investigate all possibilities of advancement in the organization

The first-arriving company officer has several command options from which to choose depending on the: Select one: a.organization's classification. b.on-scene situation. c.placement of the apparatus. d.number of operating zones.

on-scene situation

The purpose of unity of command is to ensure unity of effort under: Select one: a.the prevailing group dynamic. b.one preincident plan for every incident. c.the decentralized authority. d.one responsible commander for every objective.

one responsible commander for every objective

Company officers composing any type of document must first determine the document's: Select one: a.ethical, emotional, and gratification issues. b.audience, scope, and purpose. c.commitment, rewards, and incentives. d.anticipation, forming, and brainstorming.

audience, scope and purpose

A challenge new company officers will have to learn, apply, and model is how much _____ is legitimately assigned to the position and how to apply it in a fair and equitable manner. Select one: a.ethics b.arrogance c.competition d.authority

authority

One of the objectives of an accident, injury, illness, exposure, or near-miss investigations/review is to: Select one: a.evaluate and manage risk(s) for the entire community. b.identify goals for the prevention and elimination of all types of occupational injuries. c.better understand the vulnerabilities of the organization. d.punish crew members who were involved in the incident.

better understand the vulnerabilities of the organization

During a preincident survey, it is normally recommended that fire companies note the presence, condition, and usefulness of: Select one: a.underfloor air distribution systems. b.built-in fire protection systems. c.underground storage tanks. d.potential exposures.

built-in fire protection system

The goals of assertive behavior during a conflict are: Select one: a.supporting the organization's mission, core values, rules, and regulations. b.minimizing competing priorities to reduce stress and frustration and to direct the unit's energy toward SMART goals. c.guided emotional mentoring, which involves observing and modeling what is happening between the parties involved. d.communication and mutual respect, fair play, and compromise between the rights and needs of the parties involved.

communication, mutual respect, fair play, and compromise between the rights and needs of the parties involved

Company officers must realize that the success of any fire and emergency services organization is directly proportional to its: Select one: a.number of personnel. b.political influence. c.hazardous material funding. d.community involvement.

community involvement

Delegation is the process of providing subordinates with the authority, direction, and resources needed to: Select one: a.functionally supervise a unit. b.complete a training evolution. c.change policies. d.complete an assignment.

complete an assignment

Company officers can ensure their crew members are satisfied with their accomplishments and feel needed through: Select one: a.not allowing them to take personal leaves. b.continual communication with them. c.regular monetary rewards. d.transferring personnel to another company without advanced notice.

continual communication

Ethics are a system of moral principles that define: Select one: a.correct and proper behavior for members of a society. b.the promotional processes for company officers. c.transitioning relationships when a crew member becomes a supervisor. d.codes of conduct found in mutual-aid agreements.

correct and proper behavior for members of a society

Planning models offer company officers a systematic approach to: Select one: a.group dynamics. b.Decision making. c.formal sanctions. d.Mutual aid.

decision making

Company officers can utilize a number of basic _____ to help manage emergency incidents. Select one: a.emotional reactivity processes b.crew-resource-management techniques c.decision-making processes d.building construction techniques

decision-making processes

When issuing instructions to the crew, company officers should: Select one: a.give monetary rewards to the crew when orders are followed. b.move from punitive to progressive messages. c.deliver the message clearly and concisely. d.use laissez-faire leadership to ensure orders are followed.

deliver the message clearly and concisely

The act of showing how to do something or how something operates is a: Select one: a.presentation. b.practical skill evolution. c.discussion. d.demonstration.

demonstration

Generally, document organization and writing guidelines can be applied to all: Select one: a.verbal and nonverbal emergency scene commands. b.self-assessments and self-checks. c.departmental memos and email messages. d.functional and scalar leadership styles.

departmental memos and email messages

One way that a company officer can ensure good preparation before a preincident survey is to: Select one: a.reward unit members involved in the survey process. b.discuss the survey process with unit members. c.relay all orders regarding the survey through a functional supervisor. d.ensure that necessary survey documents are available online.

discuss the survey process with unit members

An accurate statement about documents written by company officers would be: Select one: a.documents written by a company officer are not considered public record. b.using shorthand for technical documents is a common practice. c.company officers often outsource writing tasks. d.documents are written to educate, persuade, inform, or enlighten.

documents are written to educate, persuade, inform or enlighten

A good time to update preincident survey information on a specific structure is: Select one: a.before the department's annual records review. b.during a major renovation. c.during a change of occupancy. d.after a period no longer than ten years.

during a change of occupancy

A new company officer should always remember the respect she or he has among crew members must be: Select one: a.earned. b.abused. c.based on rank. d.based on past relationships.

earned

Safety must become second nature for all personnel in all types of: Select one: a.transitional challenges and approaches. b.community and government relations. c.emergency and nonemergency situations. d.human resource and administrative duties.

emergency and nonemergency situations

What are the three priority levels a first-line supervisors should use to categorize activities? Select one: a.empowering employees, rewarding employees, and human resource duties. b.management functions, planning tasks, and task management. c.emergency response, preparation for emergency response, and organizational duties. d.forming, storming, and adjourning.

emergency response, preparation for emergency response and organizational duties

Inspections provide a public service by: Select one: a.creating a barrier between personnel and community members. b.ensuring that fire and life safety code requirements are followed within public facilities. c.referring citizens and community leaders to local nonprofit organizations. d.reducing the risk of exposure to man-made combustibles.

ensuring that fire and life safety code requirements are followed within public facilities

The first-arriving company officer at an incident must: Select one: a.serve as IC throughout the incident. b.be the first unit member to enter a burning building. c.establish the Incident Command System (ICS). d.be on-scene throughout the incident.

establish Incident Command

Operational implementation requires that the first-in company officer: Select one: a.disregard risk management techniques. b.anticipate the need for additional resources. c.establish goals and objectives. d.recognize suspicious or criminal activity.

establish goals and objectives

A company officer must be a competent and _____ leader. Select one: a.autocratic b.strict c.critical d.ethical

ethical

The steps used by company officers to solve problems or make decisions are identify, select, design, implement, and: Select one: a.document. b.evaluate. c.affect. d.recommend.

evaluate

The preferred method of communication at an emergency scene is: Select one: a.radio communications. b.face-to-face communications. c.written reports. d.nonverbal signals.

face-to-face communication

The fire and emergency services workplace can generally be divided into the emergency scene, en route to and from the emergency scene, and: Select one: a.rehabilitation. b.administrative. c.facilities. d.line and staff.

facilities

During a fire, heat transferring from a burning object to other objects of lower temperatures results in: Select one: a.fire spread. b.heat differential. c.fire transfer. d.heat transfer.

fire spread

The use of risk management techniques at an emergency incident improves: Select one: a.apparatus placement. b.resource utilization. c.firefighter safety. d.community relations.

firefighter safety

Company officers provide the most direct influence over the: Select one: a.community they serve. b.firefighters they supervise. c.organization's administration. d.behavior of superior officers.

firefighters they supervise

Inspection documentation must be complete, accurate, and as readable as possible because it may be needed to: Select one: a.identify the type and the extent of standpipe and hose system deterioration. b.force reluctant property owners to comply with code requirements. c.choose when it is appropriate to use a halon or a halon replacement agent. d.differentiate between wet and dry chemical and flood systems.

force reluctant property owners to comply with code requirements

Fire and emergency services organizations can be classified as either public or private depending on how the organization is: Select one: a.maintained. b.staffed. c.funded. d.equipped.

funded

Management of an emergency incident requires that company officers and their units quickly: Select one: a.involve mutual aid response in command positions. b.dissemble control and perimeter zones. c.assemble and disseminate the postincident critique. d.gain and maintain control of the incident scene.

gain and maintain control of the incident scene

Company officers should begin all disciplinary actions with: Select one: a.providing the crew member in question with specialized training. b.allowing the involved parties to solve the problem themselves. c.internally rationalizing the offending situation or behavior. d.gathering information on the offending situation or behavior.

gathering information on the offending situation or behavior

It is critical to consider environmental protection at incidents involving: Select one: a.medical emergencies. b.hazardous materials. c.civilian unrest. d.wildfires.

hazardous materials

The first step a company officer can take to solve problems or make decisions is to: Select one: a.determine the steps needed to meet the selected goals and outcomes. b.identify a problem that requires a response. c.determine the effectiveness of the activities in meeting goals and outcomes. d.identify their strengths and weaknesses.

identify the problem

A company officer is responsible for providing a safe workplace for crew members by: Select one: a.applying corrective discipline actions. b.using inconsistent bonuses and rewards. c.maintaining privately owned vehicles. d.implementing polices and procedures.

implementing policies and procedures

Company officers should use _____ to determine their course of action for each incident. Select one: a.scene control b.incident priorities c.resource management d.tactical channels

incident priorities

Conditions that contribute to the spread and intensity of a fire will: Select one: a.prevent ventilation decay within the structure. b.create a structural environment in which fire can be contained. c.increase the likelihood of structural collapse. d.decrease the likelihood of structural collapse.

increase the likelihood of structural collapse

Fire organizations with scalar structures have a defined chain of command in which: Select one: a.decisions are generated from a decentralized core. b.information is directed from the top of the organization downwards. c.unity of command is generated by a decentralized authority. d.authority is directed from the bottom of the organization upwards.

information is communicated from the top of the organization downward

By conducting all training in accordance with with applicable federal/state/provincial/local requirements, NFPA standards, and other professional association directives, company officers can minimize the possibility of: Select one: a.injuries and liability during practical training. b.involving multiple units, agencies, or jurisdictions. c.disciplinary actions during practical training. d.internal and external reviews.

injuries and liability during practical training

An organization's written polices and procedures document the organization's expectations, based on: Select one: a.the methods used to empower, motivate, and support personnel. b.the methods used to form, storm, and norm personnel. c.its organizational model and its strategic and operational plans. d.its decision-making model and its structural and management plans.

its organizational model and its strategic and operational plans

With regard to personal protective equipment (PPE), company officers must: Select one: a.understand the purpose of and where to purchase a specific piece of PPE. b.confirm that crew members have at least three full sets of PPE. c.know the limitations of and in which circumstances to wear specific pieces of PPE. d.modify each piece of PPE to fit the local incidents in which it will be used in.

know the limitations of and in which circumstances to wear specific pieces of PPE

Company officers can create a strong foundation for developing an effective company through a combination of: Select one: a.justifications, resources, and evaluations and critiques. b.preparation, presentation, and application and evaluation. c.discipline, peer pressure, and authoritative leadership. d.leadership, supervision, and safety and training.

leadership, supervision, safety and training

Successful company officers choose to see the challenges of the transition to the position as a(an): Select one: a.chance to make sweeping changes. b.stepping stone to the next level of command. c.opportunity to grow as a professional. d.opportunity to take command.

opportunity to grow as a professional

The minimum standards that guide the behavior of a company officer are the: Select one: a.organization's forming, storming, norming, performing, and adjourning. b.the officers emotions. c.counseling principles of self-confidence. d.organization's mission, core values, and rules and regulations.

organization's mission, values, rules and regulations

Volunteer and combination fire and emergency services organization's personnel should maintain accurate attendance records for both training and emergency operations to ensure that: Select one: a.participants have completed a specified number of hours of training in a specific topic. b.participants receive credit for their participation in the activities. c.combination personnel receive funding in accordance with the dominant aspect of their organization. d.volunteer personnel are paid and receive benefits for their participation in the activities.

participants receive credit for doing the activity

Cross training should be provided so that company personnel are able to: Select one: a.place other personnel into mutual aid work groups. b.develop fire and hazardous material protection plans. c.perform a variety of tasks with proficiency. d.absorb local emergency medical services organizations.

perform a variety of tasks with proficiency

One of the objectives of proper on-scene apparatus placement and positioning is to: Select one: a.ensure space between the emergency and expensive equipment. b.ensure the IC can see into the hot zone. c.permit the positioning of later-arriving vehicles if needed to mitigate the situation. d.give responders a close place to rehab.

permit the positioning of later-arriving vehicles if needed to mitigate the situation

Records of training, performance, attendance, hazardous materials or biological/medical exposure, and medical records must be kept current in an organization's: Select one: a.polices and procedures handbook. b.personnel record file. c.mobile data terminal. d.corrective maintenance file.

personnel record file

All citizen concerns or complaints must be resolved or referred to as reasonably and quickly as possible in accordance with the organization's: Select one: a.polices and procedures. b.media release policy. c.incident command system. d.Employee Assistance Program.

policies and procedures

Records compiled during the _____ maintenance of apparatus, facilities, or pieces of equipment can predict a trend or justify a replacement. Select one: a.interpretation b.corrective c.resolution d.preventive

preventive

The 2-in/2-out procedures require crew members engaged in an IDLH situation to work in teams of at least two members and have at least two: Select one: a.properly equipped crew members stationed in position to conduct an emergency rescue. b.properly equipped apparatus in position to conduct an emergency evacuation of downed crew. c.crew members waiting in the warm zone to aid exiting crew with rehabilitation. d.crew members behind the initial crew communicate with the Command post.

properly equipped crew members stationed in position to conduct an emergency rescue

Company officers should ensure personnel _____ are appropriate and current for each individual's duty assignment. Select one: a.inspections b.facilities c.evaluations d.qualifications

qualifications

Authority refers to the legal ability of an individual to: Select one: a.directly control the entire incident scene regardless of rank. b.report to more than one supervisor. c.be justified in bypassing the chain of command if there is a mandatory reporting requirement. d.make and implement decisions for which the individual is held accountable.

make and implement decisions for which the individual is held accountable

Division of labor is used in the fire and emergency services to: Select one: a.define how to plan for and operate missions. b.assist neighboring jurisdictions. c.make specific, clear-cut assignments. d.identify time and safety constraints.

make specific, clear-cut assignments

For the officer who is promoted or selected from within the company/organization, the challenge will be to: Select one: a.manage the change from being friends with crew members to being their enemy. b.make the change from regular member to unit leader (aka an officer). c.manage the change in benefits and perks that come with a promotion. d.make the change from a regular member's uniform to an officer's uniform.

make the change from a regular member to a unit leader

Two common inspection violation categories are: Select one: a.heating systems and draft curtains. b.means of egress and waste management. c.lightweight and composite construction. d.toxic chemicals and reactive metals.

means of egress and waste management

A fire and emergency services organization's records management system may be used to: Select one: a.track personal mileage expenditures. b.meet legal and AHJ obligations and requirements. c.document personal rationalizations for unethical behavior. d.assign monetary rewards to deserving personnel.

meet legal and AHJ requirements

When a Company officer assigns a specific task at an emergency scene to a new member who is operating with another senior member, that older member is taking on the roll of a/an_____: Select one: a.assistant. b.mentors. c.volunteers. d.subordinates.

mentor

The interpersonal communication element of interference is anything that may prevent the receiver from completely understanding a sender's: Select one: a.assertiveness. b.message. c.demotion. d.feedback.

message

The size-up process of an emergency incident begins: Select one: a.after first-arriving resources arrive and continues throughout. b.before an incident is reported and continues throughout. c.after the incident is terminated through the postincident analysis process. d.before interagency aid arrives and after reciprocal payment is taken.

before the incident is reported and continues throughout

Dry chemical fire extinguishing systems are used in areas where: Select one: a.a mixture of water and potassium carbonate is delivered in a spray foam. b.rapid extinguishment of the fire is required, but reignition is unlikely. c.water is discharged directly onto the fire. d.Class B and Class C fires are commonplace.

rapid extinguishment of the fire is required, but reignition is unlikely

The first step company officers should follow for conflict resolution in their organization would be: Select one: a.develop the strategy and tactics required to resolve the situation. b.recognize the conflict and stop the action from happening. c.explain the reality to the crew that outside forces may prevent the adoption of some suggestions. d.choose the appropriate response to the problem, according to the desired goals.

recognize the conflict and stop the action from happening

To become a role model who crew members will respect and try to emulate, a new company officer should: Select one: a.master all skills for the job before appointment. b.work to make friends with all subordinates and Level III and IV Officers. c.recognize which skills he or she is lacking and work to develop them. d.tell all unit members about past achievements.

recognize what skills he/she is lacking and work to develop them

When selecting a training location, company officers should ensure that they enhance the students' learning experiences and: Select one: a.allow the greatest access to community non-profit and governmental organizations. b.mirror the community diversity found in their immediate response area. c.give students the ability to cause damage to structures for training purposes. d.reflect actual locations and emergency conditions in which the unit may operate.

reflect actual locations and emergency conditions in which the unit may respond

Members who are not provided adequate _____ during emergency operations or training exercises are at increased risk for illness or injury and may jeopardize the safety of others on the incident scene. Select one: a.ventilation b.education c.rehabilitation d.stabilization

rehabilitation

Which activity is performed during the termination phase of an emergency operation? Select one: a.Requesting additional resources b.Implementing strategic goals and tactical objectives c.Releasing appropriate units and returning them to service d.Determining what mitigation techniques to use

releasing appropriate units and returning them to service

Taxes, fundraising events, and government subsidies and grants are common _____ that fund a fire and emergency services organization's budget. Select one: a.proposed expenditures b.capital budgets c.service costs d.revenue sources

revenue sources

Upon first arriving at a preincident survey site, the company officer should: Select one: a.charge the owner/occupants for the survey. b.cite the owner/occupants with a violation. c.review the survey procedure with the owner/occupants. d.schedule a follow-up survey with the owner/occupants.

review the survey procedure with the owner/occupants

Realism in training evolutions must be balanced with the: Select one: a.local and AHJ documentation requirements. b.hazards present in apparatus and equipment. c.policies outlined in the wellness program. d.risk to the students' safety and health.

risk to the students' safety and health

When demonstrating a skill or a task to crew members, company officers must emphasize the importance of: Select one: a.safety. b.corrective maintenance. c.dignity. d.customer service.

safety

Company officers need to understand how ordinances, codes, and standards affect the: Select one: a.fines and fees for inspection violations. b.types of fire and emergency incidents in their response area. c.safety of the structures in their response area. d.interpretation of labor/management agreements.

safety of the structures in their response area

A guiding principle a company officer can use when resolving crew conflict is to: Select one: a.allow the individual parties to express their feelings in unassertive ways. b.separate the individual parties from the issues and focus on common interests. c.allow individual parties to resolve the conflict on their own. d.ask the rest of the crew how they would resolve the conflict.

separate the individual parties from the issues and focus on common interests

Internal fire protection systems include hand-held fire extinguishers and: Select one: a.fire department connections. b.water hydrants. c.fire escapes. d.smoke control systems.

smoke control systems

When supervising a single company, a company officer should optimally have three to seven subordinates in their: Select one: a.span of control. b.division of labor. c.training division. d.municipal organization.

span of control

An effective unit works together towards a(an): Select one: a.ethical objective. b.project evaluation. c.personal goal. d.specific objective.

specific objective

A fire and emergency services department can establish a safety-oriented culture by implementing safety policies and procedures: Select one: a.specific to the department's operation. b.based on industrial safety statistics. c.specific to consumer or citizen complaints. d.based on insurance regulations.

specific to the department's operation

Company officers must be able to use the communications equipment they have at their disposal and know their jurisdiction's: Select one: a.universal Morse Code signal. b.wireless broadband supplier number. c.standard communications procedures. d.standard receiver/interference procedures.

standard communication procedures

In general, standard operating procedures (SOPs) are treated as rules that shall be followed, whereas _____ are guidelines that should be followed. Select one: a.rules and regulations (RARs) b.government laws or ordinance (GLOs) c.orders and directives (OADs) d.standard operating guidelines (SOGs)

standard operating guidelines (SOGs)

Most building codes rate construction types according to how long each construction type maintains its _____ over a certain period of time. Select one: a.fire rating b.structural integrity c.exterior covering d.occupancy type

structural integrity

In which role is the company officer expected to execute the orders of superior officers? Select one: a.Public servant b.Manager c.Subordinate d.Supervisor

subordinate

Properly given orders by company officers result in the need for less _____ in the future as crew members learn what is expected of them. Select one: a.conflict b.supervision c.aggression d.recognition

supervision

Behavior management of a crew requires that company officers know how to manage conflict and: Select one: a.how to avoid conflict. b.take disciplinary actions. c.violate the rights of others. d.dominate the situation.

take disciplinary action

When establishing a professional work environment, a company officer should work to create an environment that fosters: Select one: a.absenteeism, aggression, and conflict. b.competition, recognition, and hazing. c.teamwork, communication, and diversity. d.performing, forming, and storming.

teamwork, communication and diversity

What should a company officer discuss with the business owner or designated representative during an inspection's closing interview? Select one: a.The findings of the inspection b.The cost of the inspection c.Promotional opportunities d.Inspection procedures

the findings of the inspection

What is a reason a company officer may need to modify an existing lesson plan? Select one: a.Funding may exceed the budget needed for the training b.Students are recognizing training mistakes and adjusting their behaviors accordingly c.Time may not be available to present the lesson completely d.High absenteeism or substance abuse among the training crew members

time may not be available to present the lesson completely

When a company officer is developing specific, measurable objectives, it requires: Select one: a.commitment, organizational loyalty, and guarded conversations. b.time, orderly thinking, and a clear vision of the expected results. c.forming, conflict storming, and norming with a clear set of values. d.personnel, tools and equipment, and a defined legal jurisdiction.

time, orderly thinking, and a clear vision of the expected results

NIMS-ICS must be established and followed at all training evolutions because: Select one: a.the roles and tasks performed during training evolutions are proprietary to NIMS-ICS. b.training evolutions must adhere to the same type of command structure as that used at emergency incidents. c.use of NIMS-ICS has been proven to prevent fatalities related to cardiovascular disease. d.training evolutions must adhere to community fire and life safety standards and initiatives.

training evolutions must adhere to the same type of command structure as that used at emergency incidents

"Line" and "staff" are organizational terms that separate fire personnel into: Select one: a.career, volunteer, combination, or paid-on-call firefighters. b.two distinct groups that primarily deliver services to either internal or external customers. c.either municipal or jurisdiction personnel. d.two distinct groups that operate primarily in combination organizations.

two distinct groups that deliver services to either internal or external customers

A multiple-use occupancy type is a structure with: Select one: a.multiple internal fire protection systems. b.attached barns or carports. c.two or more types of uses. d.multiple internal compartments.

two or more types of uses

Occupancy types are used in preplans to determine the: Select one: a.degree of confinement found in each occupancy type. b.construction methods in the area surrounding the occupancy. c.type of response each occupancy requires. d.type of postplanning each occupancy requires.

type of response each occupancy requires

What is a possible consequence of inconsistently fulfilling supervisory duties as a company officer? Select one: a.Empowered employees b.Undermined authority c.Decreased emotional reactivity d.Increased self-knowledge

undermined authority

To control or resolve crew conflict, company officers should be able to: Select one: a.incorporate the conflict into training. b.ignore any conflict within the crew. c.understand conflict behaviors. d.participate in the conflict.

understand conflict behaviors

A fire in its growth stage will behave differently depending on the number of _____ available. Select one: a.charged hoselines b.ventilation sources c.neutral planes d.thermal layers

ventilation sources

In order to preserve group dynamics, a new company officer should: Select one: a.verbalize personal expectations, establish priorities, and listen to crew member expectations. b.make widespread changes. c.ask crew members if they want to carry on with the previous officer's methods or make changes. d.attempt to emulate the previous officer's behaviors.

verbalize personal expectations, establish priorities, and listen to member expectations

A comprehensive safety, health, and wellness program should include a focus on overall: Select one: a.apparatus placement. b.wellness and fitness. c.budgetary concerns. d.external customer satisfaction.

wellness and fitness

Company officers usually supervise a department's: Select one: a.public information department. b.administrative personel. c.smallest subdivision. d.largest subdivision.

smallest subdivision

Why must a company officer, as a public servant, meet their community's needs with competence, courtesy, and efficiency? Select one: a.Good customer service is essential to the health and safety standards of the agency. b.Positive contacts within the community will help the company officer change group dynamics. c.Community perceptions will impact the internal and external expectations of a new company officer. d.Good customer service is essential to maintain a positive public perception of the agency.

Good customer service is essential to maintain a positive public perception

Which is a records management responsibility of company officers? Select one: a.Consult the appropriate organizational office to clarify what information can and cannot be made public b.Analyze information in order to make decisions and establish and/or monitor trends c.Resolve concerns in order to maintain effective customer service and/or solve problems d.Provide robust department fitness/training programs and well-maintained SCBAs

Analyze information to make decisions and establish and monitor trends

According to NIMS, the optimal number of people or functions one person can supervise is ____. Select one: a.5 b.15 c.7 d.2

Five

What objective should a company officer strive toward in order to ensure that the proper level of customer service is being provided? Select one: a.Use the first-person singular when solving customer concerns or complaints and implement the emotional learning system. b.Expedite the concerns of customers who are related to or are former firefighters. c.Establish a relationship with stakeholders based on the size of their donations to the organization. d.Generate productive professional relationships with the customers and implement organizational strategic plans.

Generate productive professional relationships with the customers and implement organizational strategic plans

Which area of the body has the highest heat absorption rate, therefore increasing the potential for cancer caused by fire carcinogens? Select one: a.Ankles b.Arms c.Hands d.Groin

Groin

Employee Assistance Programs (EAPs) provide fire and emergency services personnel with: Select one: a.extended leave options such as Military Caregiver Leave. b.negotiation leverage in labor/management agreements. c.help dealing with stresses in their personal and professional lives. d.their first duty assignments and training counseling sessions.

help dealing with stress in their personal and professional lives

Learning to recognize and label your emotions quickly, and practicing how to behave when certain emotions arise, will allow you to choose: Select one: a.how to behave rather than being emotionally reactive. b.reckless or impulsive behaviors over intentional behaviors. c.communication styles that display aggression or deference. d.solutions to personnel issues that focus on discipline.

how to behave rather than act emotionally

Approximately 70 percent of fire and emergency services personnel are: Select one: a.paid-on-call. b.career firefighters. c.fire brigade members. d.volunteers.

Volunteers

Professionalism in career, paid-on-call, and volunteer departments refers to: Select one: a.a level of personnel competence or expertise, behavior, and appearance. b.any transitional relationship between new company officers and their crews. c.a level of experience gained when personnel receive promotions. d.the amount and quality of station apparatus and personal protective equipment.

a level of personnel competence, expertise, behavior and appearance

Fire departments in fire districts operate under: Select one: a.a locally elected board of trustees or fire commissioners. b.the mandate of a tribal or indigenous authority. c.the jurisdiction of the state/provincial government.

a locally elected board of trustees or commissioners

All written communication composed by a company officer must be: Select one: a.accurate and professional in appearance. b.based on personal rationalizations. c.informal and casual in appearance. d.able to pass the five-step ethics check.

accurate and professional in appearance

Managing is the process of controlling or directing available resources for the purpose of: Select one: a.acknowledging member-related problems and assisting with their resolution. b.achieving a goal or objective through the use of authority or persuasion. c.directing, overseeing, and controlling the activities of other individuals. d.breaking the cycle of emotional reactivity and unethical behavior.

achieving a goal through the use of authority or persuasion

Focusing, understanding, remembering, evaluating, and responding are elements in: Select one: a.active listening. b.planning communication. c.interpersonal listening. d.SMART communication.

active listening

Company officers are considered supervisors because they are responsible for the: Select one: a.administration and control of projects or programs. b.activities of one or more subordinate employees. c.bureaus within the department. d.executive activities of the organization.

activities of one or more subordinate

Recognition for a job well done should be given to an employee: Select one: a.at the next staff meeting. b.during the employee's job performance evaluation. c.at the annual department award ceremony. d.as soon as possible following an accomplishment.

as soon as possible following an accomplishment.

A company officer's first step in developing leadership skills is to: Select one: a.question or criticize policies or orders that they believe to be unfair. b.instruct subordinates in the proper method of handling problems through the chain of command. c.set unrealistic expectations of themselves as leaders or change implementers. d.study successful leaders and develop their own list of leadership qualities.

study successful leaders and develop their own list of leadership qualities.

What is the most common cause of responder incident fatalities? Select one: a.Post-traumatic stress b.Cardiac arrest c.Respiratory illness d.Hazardous materials exposure

Cardiac arrest

Which leadership style requires followers to participate in the process and be held accountable for the tasks delegated to them? Select one: a.Laissez-faire b.Command unity c.Autocratic d.Democratic

Democratic

Command presence is a unique skill that includes the ability to: Select one: a.take on the role as Incident Commander during any incident. b.complete line and staff personnel duties. c.assess the need for action. d.sidestep senior officers.

assess the need for action

The company officer's most important task as a supervisor is to: Select one: a.exercise humility. b.ensure personnel safety. c.ensure apparatus is kept clean. d.evaluate unit member performance.

ensure personnel safety

What is used to determine organizational decision-making? Select one: a.Policy b.Procedure c.Justification d.Regulation

policy

What health issue remains the leading cause of firefighter fatalities? Select one: a.Hearing loss b.Cancer c.Cardiovascular disease d.Obesity

Cardiovascular disease

Which occupancy classification can be any structure or compartment that is used for the gathering of 50 or more persons? Select one: a.Residential b.Business c.Storage d.Assembly

Assembly

Which type of internal fire detection system is used only in communities that have municipal alarm box systems? Select one: a.Remote station b.Auxiliary c.Proprietary d.Central station

Auxiliary

What is the first step in completing a successful preincident survey? Select one: a.Cultivating emotional and reactive intelligence throughout the preincident survey process b.Building the relationship between the company officer and the business owner/occupant before the survey begins c.Developing drawings or a series of drawings that effectively convey the building layout information d.Entering the preincident survey data into the organization's data management system

Building a relationship between the company officer and the business owner/occupant before survey begins

How can effective leaders empower others and enable them to act? Select one: a.Through monitoring the internal and external climate of the organization b.By sharing the trouble with subordinates while keeping the glory to themselves c.Through accomplishing mission goals and objectives with minimum supervision d.By giving subordinates the tools and methods to solve the problem or make the change

By giving subordinates the tools and methods to solve the problem or make the change

What type of hazard do medical exposure management programs attempt to control and manage? Select one: a.Cardiovascular diseases b.Physical injuries c.Traumatic experiences d.Communicable diseases

Communicable diseases

If a serious hazard is found during a preincident survey, the best approach is to: Select one: a.give the owner/occupant a year to make any corrections. b.report the owner/occupant to the building code authorities. c.attempt to obtain an immediate correction. d.correct the hazard using public funds.

attempt to obtain an immediate correction

Which person within a fire and emergency services organization is responsible for providing subordinates with information on the organization's safety, health, and wellness programs? Select one: a.Health officer b.Fire chief c.Company officer d.Department physician

Company officer

What are the five C's of radio communication? Select one: a.Conciseness, clarity, confidence, control, and capability b.Challenge, commitment, change, conception, and clarity c.Caution, culture, conciseness, consideration, and cohesiveness d.Command presence, conflict, coaching, counseling, and control

Conciseness, clarity, confidence, control, capability

Which group of trade and industrial professionals agree upon the requirements of and development of model codes? Select one: a.Modern construction manufacturers b.Authorities having jurisdiction c.Consensus organizations d.Housing and Urban Development unit

Consensus organizations

What two elements define a building's construction type? Select one: a.Structure size and occupancy type b.Ventilation sources and interior furnishings c.Presence of automatic fire suppression and alarm systems d.Construction materials and their performance when exposed to fire

Construction materials and their performance when exposed to fire

To be effective communicators, company officers should always be aware of their: Select one: a.outline or transition. b.audience or receiver. c.education or training. d.plans or duty assignments.

audience or receiver

Which teaching model is the most effective and can be used by company officers to develop and teach company-level training? Select one: a.Company-level practical evolution b.Open-ended question method c.Four-step method of instruction d.One-to-five span of control ratio

Four step method of instruction

Which incident priority takes precedence over all other considerations? Select one: a.Environmental conservation b.Incident stabilization c.Property conservation d.Life safety

Life safety

Which agency in Nassau County typically investigates fire incidents and possible crime scenes involving fire and or explosions? Select one: a.Fire Service Academy b.Nassau County Auxiliary Police c.Nassau County Office of Emergency Management (OEM) d.Nassau County Fire Marshals and Nassau County Arson Bomb

Nassau County Fire Marshals and Nassau County Arson Bomb

Which fire and emergency services health and safety resource is voluntary, confidential, nonpunitive, and secure, and is also a cooperative effort between the IAFC and IAFF? Select one: a.FirefighterCloseCalls.com b.Firefighter Life Safety Initiatives c.National Firefighter Near-Miss Reporting System d.Incident Commander's Rules of Engagement for Firefighter Safety

National FirefighterNear-Miss Reporin System

What should company officers do to prepare for all types of training and instruction? Select one: a.Record and document training results b.Plan the topic and how much to teach c.Take and record crew member's vital signs d.Justify the topic and how to plan it

Plan the topic and how much to teach

Why is the information gathered during preincident surveys vital to emergency response? Select one: a.Data gathered during preincident surveys determines the operational and capital funding for an emergency services organization. b.Emergency response is directly related to the demographic information gathered during the preincident survey process. c.The preincident survey is the first step in establishing NIMS-ICS command and is critical to the personnel tracking process. d.Preincident information influences the size-up and incident management activities of emergency services delivery.

Preincident information influences the size-up and incident management activities of emergency services delivery

What is a responsibility of a company officer once a preincident survey is complete? Select one: a.Scheduling the survey at a convenient and productive time b.Gathering preincident survey documentation materials c.Inspecting standpipe and hoseline systems d.Processing the information gathered to develop a preincident plan

Processing the information gathered to develop a preincident plan

What is the focus of a postincident analysis (PIA) or critique? Select one: a.Determining which mutual aid organization made the most mistakes b.The activities of the responders without placing blame or finding fault c.The number of apparatus or equipment dispatched to the incident scene d.Determining the cause of the emergency incident

The activities of the responders without placing blame or finding fault

Which emergency scene problem may be difficult to overcome even with effective incident management? Select one: a.Effective amount of on-scene resources b.Localized emergency scene c.Unstable structure or vehicles d.Contained hazardous materials

Unstable structure or vehicles

If crew members are not responding to the teaching methods listed in an existing training lesson plan, the company officer may need to: Select one: a.adapt the lesson plan to one that will provide a better learning experience for the students. b.appeal to the emotional intelligence of the crew members in order to convince them to pay attention. c.move the training location to one where there is no need for a hold harmless document. d.increase monetary rewards for crew members to gain their attention during training.

adapt the lesson plan to one that will provide a better learning experience for the students

Company officers should understand how the contents of a structure and structural members: Select one: a.entrain hot and cold air which influences thermal layering. b.help define and create model fire and building codes and standards. c.add to a fire's fuel load, which influences fire growth and spread. d.can be used as extinguishment or heat confinement agents.

add to a fire's fuel load, which influences fire growth and spread

Mutual aid agreements require fire and emergency services personnel to: Select one: a.learn how much authority is legitimately assigned to the position and how to apply it in a fair and equitable manner. b.make decisions that adhere to department policies and make appropriate use of department resources. c.never say anything, on or off the job, that would dishonor a person, a position, or the organization. d.work with other organizations and other governmental jurisdictions.

work with other organizations and other governmental organizations

The purpose of model code organizations is to: Select one: a.write consensus or model codes that could be applied universally. b.develop codes that lead to a variety of unacceptable minimum levels of safety. c.encourage jurisdictions to develop their own sets of codes. d.create codes specifically targeting manufacturers and contractors.

write consensus or model codes that could be applied universally