NCOA DLC 2.0 Problem Solving Final Test 1

The ________ aids in determining the cause-effect relationships in a problem or a failure event

5 Y Method

This type of thinking is employed in complex, challenging, and often stressful situations and requires deliberate practice and repetition.

Adaptive Thinking

NCOs better resolve problems by visualizing information given, details, and situations from different points of view using:

Analytical thinking

Helps you Take the time to be introspective and honest with yourself about your comprehension.

Asking yourself questions

What is the the best outcome each negotiator hopes to achieve from a negotiated agreement?

Aspiration point

A _________ is an alternative that, should negotiations fail, you are willing and able to execute without the opposite's negotiator participation or permission.

BATNA

A technique designated to stimulate a chain reaction of ideas relating to a problem.

Brainstorming

Leaders must act, sense , and respond in this domain.

Chaotic Domain

The domain of novel practices is:

Chaotic Domain

In this domain, it is identified that there are things we dont know that we dont know?

Complex Domain

The domain of emergent practices is:

Complex domain

In this domain, there may be multiple right answers, many of which may be excellent.

Complicated Domain

Leaders must sense, analyze, and respond in this domain.

Complicated Domain

The domain of of good practice is:

Complicated Domain

This is the domain of known unknowns

Complicated Domain

The _________ strategy depends heavily on each party's collaborative efforts and desire to achieve a mutually satisfactory outcome.

Cooperative Negotiation Stradegy

Keeping an open mind, employing active listening and encouraging fresh perspectives to generate new and improved systems, process., and solutions as part of:

Creative Thinking

What's the type of thinking involved in solving problems, formulating inferences, calculating likelihoods, and making decisions.

Critical thinking

___________ is a useful technique to use for making a decision. It's particularly powerful where you have a number of good alternatives to choose from, and many different factors to take into account.

Decision Analysis Matrix Tool

_________ are inevitable when participants bring their differing expertise and experience to a problem.

Different perspectives

__________ negotiations are usually over a single-issue and considered win-lose.

Distributive

Cutting costs, reducing cycle time, and improving quality are examples of:

Efficiency Innovations

Innovations focused on identifying areas that represent something "distinctly new and improved" are:

Evolutionary Innovations

The diagram used to depict the relationship between specific categories of process inputs and the undesirable output. This technique aids in identifying potential causes of a problem is __________.

Fishbone diagram

Providing feedback and constructive criticism to a learner at regular intervals is characterized as this type of deliberate practice.

Focused Feedback

The Cynefin framework for problem solving is composed of

Four Domains

When you trust the person or group with whom you are engaged in negotiations, you believe the __________ they present is truthful and accurate.

Information

The creation of the wheel, telephone, automobile, and internet are all types of:

Innovative Thinking

The type of negotiation that does not see resources as necessarily fixed and should be approached as a win-win situation is ________.

Integrative

refers to the processes used to plan, monitor, and access one's understanding and performance.

Metacognition

What is a diagram that begins with central topics usually placed in the middle, with sub topics and relevant details branching from the topic?

Mind-mapping

You should identify whether or not the results being achieved are fixing the problem, and if not, ______________ is required.

Monitoring

________ is a communication process involving 2 or more people/groups where the parties have a degree of difference in positions, interests, goals, values, or beliefs or the parties strive to reach an agreement on issues or course of action.

Negotiation

Defining the problem and identifying possible resources are all _______________ to potentially solve a problem.

Options

Using concept maps or graphic organizers is another great way to visualize material and see the connections between the various concepts you are learning

Organize your thoughts

This approach centers on the relationship that exists between the individuals or groups involved.

People orientation

____________ Power is made up of referent, information, and Expert.

Personal

The key to successful implementation is ________.

Planning and Preparation

Coercive, reward, connection, and legitimate power are _________ powers.

Position

In this complex domain, leaders must:

Probe, sense, and respond.

_________ is the process or art of finding a solution to a problem.

Problem Solving

___________ is the process of describing and interpreting a stated problem to arrive at a problem statement—define the actual problem

Problem framing

The capacity of parties to decide in its best interest to negotiate an agreement rather than to continue a dispute.

Readiness

A goal of deliberate practice is to develop habits that operate expertly and automatically through:

Repetition

New and better ideas that may dismantle the existing structure of the organization is:

Revolutionary Innovation

________ means that it is good timing to negotiate.

Ripeness

In the simple domain, leaders must:

Sense, categorize, and respond.

In this domain of "known knowns" (there are things that you definitely know, or are easily knowable), decisions are unquestioned because all parties share a common understanding of the issue or problem.

Simple Domain

In this domain, problems require straightforward management and monitoring.

Simple Domain

The domain of good practice

Simple Domain

Reactive thinking is known as?

System 1 thinking

This type of vital decision making tool that operates in the background of your mind.

System 1 thinking

This type of thinking is reflective thinking, is broad and informed problem-solving and deliberate decision making.

System 2 thinking

This technique ensures that you are actively engaging with the material as you are reading and taking notes.

Taking notes from memory

Depending on the stakes and situation, the approach places more importance on the outcome, solution, or resolution

Task orientation

_________is a structured way to identify the type of problem you're dealing with and suggestions on how to approach them.

The Cynefin Framework

Talk through your material and verbalize your thoughts to help make more sense of the material and internalize it.

Think aloud

The foundation of relationships with others and faith in a system is called____________.

Trust

Knowing the _________, the _______, and the _________ is critical in determining how to negotiate.

Who, stakes, and situation

What are the 5 W's used in analytical thought are?

Who, what, when, where, and why?

___________ can help you organize your thoughts and assess what you know?

Writing

A ____________ is a tendency, inclination, or prejudice toward or against something or someone.

bias

Structured, unstructured, and silent approaches are all _________.

brainstorming session techniques

When _______________, the first thing to keep in mind is...the more the better.

generating solutions

Before you begin to study or attend a lecture, look at the topic that is covered, and ask yourself what you know about it already. This is known as:

prior knowledge

The key to metacognition is asking yourself _______ questions.

self-reflective

When you're learning, it's important to periodically ____________ to make sure you're engaging in metacognitive strategies.

take a timeout

Methods such as (e.g., thinking aloud, using writing, taking notes from memory) can help when you are .______________

testing yourself