NUR 105 Week 2

Which response by the nurse manager is expected when an employee continuously reports late for work? I've been hearing complaints about you coming into work late. You promised me you were going to fix it. I'm going to have to dock you half a shift's pay, since it happened before. You're outta here if you come in late even one more time - no exceptions! Please apologize to your team standing here waiting for you to get to work so they can start on time. Coming in late to work has got to stop. Please schedule an appointment with me so we can sit down and discuss why it's happening and what you can do to correct it.

Coming in late to work has got to stop. Please schedule an appointment with me so we can sit down and discuss why it's happening and what you can do to correct it.

A nursing student is discussing incivility in a leadership class. Which behaviors or statements, if demonstrated by students, would be considered incivility in a classroom setting? (Select all that apply.) Stating, "I don't know and I don't care," when asked a question about the assigned reading. Telling the instructor, "I've never failed a test before, so it must be your fault for not covering the material better." Asking the instructor, "You've got to repeat that. I don't understand." Rolling eyes when the instructor praises another student for a task done well. Telling the instructor, "These are awful exam questions. I can't believe someone would actually write them!"

Stating, "I don't know and I don't care," when asked a question about the assigned reading. Telling the instructor, "I've never failed a test before, so it must be your fault for not covering the material better." Telling the instructor, "These are awful exam questions. I can't believe someone would actually write them!"

Which statement best defines insubordination? The refusal to comply with a directive of a superior or manager. The refusal to administer a medication order that the nurse feels is unclear or incomplete. The refusal to "float" to another unit because the nurse has not been oriented to that unit. The refusal to work additional hours if the nurse is fatigued and is concerned about the ability to deliver safe patient care.

The refusal to comply with a directive of a superior or manager.

Which verbal response by the nurse manager is most appropriate when working with an employee whose communication skills are consistently identified as uncivil? I have had numerous complaints about your poor communication style. Even though I haven't mentioned it to you, I am going to have to let you go. We need to sit down privately in my office so we can talk about this inappropriate work behavior. I'm sorry, but your behavior has not changed as you promised me it would. I am going to move you to a different unit. I'm telling you to take some time off to cool down. When you come back, I will send you to classes on dealing with difficult patients.

We need to sit down privately in my office so we can talk about this inappropriate work behavior.

Which response by the nurse would be correctly identified by the nurse manager as insubordination? This isn't something I think we should be doing, but I'll do it just this once. I can do that bed change, but I'm going to have to ask someone else to help me. I'm not qualified to perform that procedure. I can't do it. You're asking me to ambulate that patient? She hit me yesterday, so sorry, no way!

You're asking me to ambulate that patient? She hit me yesterday, so sorry, no way!