OB 13-15

Downward influence is best achieved through

an inspiring vision.

What is the final step in a successful cultural change process?

creating new stories and symbols

Tall structures provide

employees with greater security need satisfaction.

People resist change for all of the following reasons EXCEPT

feelings of certainty.

Angelina has just accepted a new job. Her career counselor would not offer her which of the following pieces of advice if she wanted to ensure that Angelina gets "on board" in the new firm quickly?

Do not ask too many questions, as this would reveal your weaknesses.

_________ is the number of levels an organization has.

Hierarchy

Steve Jobs is one of the best-known CEOs in business. Which of the following statements is INCORRECT in describing the way that Steve Jobs runs Apple Computer?

Jobs is always respectful of his employees.

Which of the following statements regarding structure and change around the world is correct?

The United States is more likely to use rational persuasion as an influence tactic than China.

An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is

a boundaryless organization.

A statement of purpose describing who a company is and what it does is

a mission statement.

A defined set of values unique to a limited cross-section of the organization is

a subculture.

The most negative reaction to a proposed change attempt is

active resistance.

Organic structures

are flexible and decentralized structures with low levels of formalization where communication lines are more fluid.

Organizational culture consists of three levels:

assumptions, artifacts and values.

People who connect one network to another within the company or even across organizations are

boundary spanners.

If an industry is highly regulated, firms competing within it likely have

bureaucratic structures.

Brokering power in a social network means you

can introduce people to each other.

The degree to which decision-making authority is concentrated at higher levels in an organization is

centralization

The ability to attract others, win their admiration, and hold them spellbound is

charisma.

People's tendencies to behave consistently with social norms is

conformity.

Shared values and beliefs that are in direct opposition to the values of the broader organizational culture represent a

counterculture.

The corner office, mahogany desks and credenzas, gold name plates on office doors and reserved parking places are examples of

cultural artifacts.

Security, safety and social equality are all examples of

cultural values.

A system of shared assumptions, values, and beliefs that shows employees what is appropriate and inappropriate behavior is

culture

At Walt Disney World, guests staying at The Grand Floridian Resort and Spa find thick white terrycloth robes hanging in the cupboard when they arrive in the room. Maids do not just place washcloths in the bath area; they form the washcloths into animals and arrange them on the vanity ready for a photograph. At night mints appear on the pillows and when the beds are made in the morning, any plush animals children have purchased or brought from home will be arranged in an entertaining formation on the finished bed. These examples suggest that Walt Disney Company is _______ __________.

detail-oriented.

All of the following statements regarding organizational politics are correct EXCEPT

effective politics is all about winning at all costs.

If onboarding activities are successful

employees are more confident about their ability to perform in the organization and are likely to remain longer with the firm.

The new CEO of XYZ Corporation has developed a plan that will call for the restructuring of the organization from a functional structure to a matrix one. In his meeting with his subordinates, manager Ervin says, "This will be great. You will still work for this area and me, but you will have variety in that you will also all be reporting to a second manager for various projects to which you will be assigned. This new structure will only help grow this company." This is what kind of a reaction to change?

enthusiastic support

The company is organized into accounting, marketing, human resource management, and production departments. This firm has a

functional structure.

Compliance is

going along with proposed changes with little enthusiasm.

Attempting to get others to do what we want is

influence

Access to specific knowledge or skills is _______________ power.

information

Using different forms of making others feel good about themselves is the influence tactic of

ingratiation.

3M Corporation provides its employees time each week to generate ideas for new products. This practice is responsible for the development of such products as Post-it notes. 3M has a(n) _____________ culture.

innovative

The Teach for America representative faced the group of college students and asked, "Do you want to make a difference in this world? Do you want to give back for all the good things you have had happen to you over your lifetime? Do you want to help a child have a chance, a chance like yours? Then, won't you consider giving just nine months of your life to make a difference? Consider joining me and thousands of your peers in leading this country in a new direction by taking part in Teach for America." The representative is using the _______________ influence tactic.

inspirational appeal

Studies indicate that the most influential factor in creating an ethical culture is

leadership

A professor assigns grades due to _________ power.

legitimate

Unity of command is NOT found in what type of organizational structure?

matrix structure

Mechanistic structures

maximize efficiency and minimize costs.

Research on mentoring suggests

mentor training enhances program outcomes.

Your posture, hand gestures, and eye contact are all examples of what aspect of impression management?

nonverbal

The process through which new employees learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization is

organizational socialization.

All of the following alternatives to downsizing are more ethical actions EXCEPT

outsourcing.

Marta has been a part-time faculty member at the university for nine years. She has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Marta is very upset and tells her husband, "I may look into teaching at the community college next year but don't let anyone at the university know." This is an example of what kind of change reaction?

passive resistance

Which of the following statements regarding reasons employees resist change is correct?

people resist change that negatively impacts their influence and power in the firm.

Your roommate says to you, "I really need to make sure that I do not have any typos or misspelled words on my cover letter for my business communications class. Will you please read it for me?" This is an example of the

personal appeal influence tactic.

The ability to influence the behavior of others to get what you want is

power

Getting a person to enter an employee assistance program for a substance abuse problem as a condition of keeping their job is an example of using the ____________ influence tactic.

pressure

Flat structures

provide limited advancement opportunities.

Professor Lamb is a fabulous speaker—funny, topical, and very knowledgeable about his subject. His classes are always filled as soon as they open for scheduling and the waiting list to get into them is long. Students never miss his class and they highly recommend him to their friends. Graduate students want to study with him to learn his techniques. Professor Lamb has ___________ power.

referent

Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?

refreeze

When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting

resistance

The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power.

reward

A well known Fortune 500 CEO dresses up in a different outlandish costume each year for his presentation during the annual stockholder meeting. The presentation is simulcasted to all divisions and offices of the firm and employees enthusiastically view the proceedings. This scenario is an example of what visual element of culture?

rituals

Lincoln Manufacturing has a large sign posted at the entrance to the firm's parking area that keeps count of the number of days since the last accident in the firm. Currently, the number stands at 150. The count is changed every day in somewhat of a "ceremony," and every time another 50 days go by without an accident, the firm provides a free lunch to employees. Posters throughout the plant remind workers to wear protective clothing including earplugs, safety hats and glasses and safety shoes. Lincoln has what kind of culture?

safety

Mark is the only individual in his organization who speaks Spanish fluently. His firm just purchased a firm located in Mexico. Mark's boss just told him how valuable he is to the firm. This scenario is an example of what factor in the strategic contingency model?

scarcity

Two or more companies that find an area of collaboration and combine their efforts to create a partnership beneficial to both parties is a

strategic alliance.

To ensure all cast members share the history of Walt Disney World, new hires at the resort must take the courses on traditions at Disney. With these classes, the Walt Disney Company is creating a

strong culture.

Making sure that organizational members are ready for and receptive to change is what step of the Lewin model?

unfreeze

People-oriented cultures

value fairness, supportiveness and respecting individual rights.