OB Ch 6

Whats the goal setting process

1. Set goals 2. Promote goal commitment 3.Provide support and feedback 4. Create action plans

According to Gallup, which conditions make PM more effective?

Expectations are collaborative, clear, and aligned. Coaching is continual. Accountability exists.

What are some common uses for performance management

Performance Rating Feedback Development Career Planning Recommendations Documentations for legal proposes

What are some reasons reward systems often fail

Too much ehemphasis on monetary rewards Sense in recipient that extensive benefits are entitlements fostering of counterproductive behavior Long delay between performance and rewards One size fits all rewards use of one shot rewards with short lived motivational impacts continued use of demotivating practices such as layoffs, across-the-board raises and cuts

A performance goal is related to

achieving a defined outcome.

An individualized and customized form of performance management is known as

coaching

Which two of the following are aspects of a performance management process function?

explaining the reason to terminate employment locating a need for employee development

An important factor in the perception of feedback is the

fundamental attribution bias

The primary functions of performance management include:

guiding employee training and development making decisions related to employees such as pay raises communicating the employee behavior that is being sought

Which of the following terms describe trends in feedback?

inclusive continual informal

What are reasons that employees have negative views of performance management systems?

infrequent feedback failure of managers to understand employee responsibilities limited guidance on how to improve performance

A process that defines expectations, evaluates performance against the expectations, and ensures consequences is

performance management

What are some of the biggest perceived detriments of the performance management system?

poorly translated actionable goals for improvement lack of fairness by the manager excessive emphasis on compensation

Skinner concluded that behavior is:

respondent and operant

The step in the performance management process when feedback and coaching are delivered is:

reviewing performance

Compensation, benefits, and personal growth opportunities are all part of an organization's:

total rewards

Companies with the best pay-for-performance results tend to:

Pay top performers substantially more than their other employees reduce "gaming" of the system by increasing transparency Utilize multiple measures of performance Calibrate performance measures to ensure accuracy and consistency

Which of the following statements are true about effective PM?

Employees benefit when feedback is delivered more frequently.

Rank the steps in a performance management system with the first step on top and the last on the bottom.

Define Performance Monitor Performance Review Performance Give consequences

Which of the following describe the instructional function of feedback?

when roles are made more clear when new behaviors are taught