OB Chap 9 & 10
Organizational leaders can minimize organizational politics by making decision rules more complex and ambiguous
False
The best way to manage the organizational grapevine is to ignore the information it communicates
False
Email is a very good medium for communicating emotions.
False
Referent power is mainly developed through a person's interpersonal skills.
True
Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes
True
Effective communication is of vital importance to organizations because employees work interdependently, and interdependence requires communication
True
Extreme forms of assertiveness include bullying colleagues
True
Language differences among people can produce communication noise
True
People might gain power by convincing others that they have something of value.
True
People who feel empowered have more difficulty empathizing
True
One difference between verbal and nonverbal communication is that the former is typically conscious, whereas most nonverbal communication is
automatic
When conveying information to others, we are often trying to alter their beliefs, feelings, and ultimately their
behavior
"Strong Ties" are
close-knit relationships
Jazmin is quick to complain about Timothy's lack of contribution on the team. She threatens posting pictures of the team working without him for the manager to see. Jazmin is using _______ power.
coercive
Which of the following sources of power originates from the power holder's own characteristics?
expert power
Which of the following communication media tends to be the best for transmitting emotions?
face-to-face meetings
Which of the following is a strategy specifically identifies to improve face-to-face communication among employees?
open workspace arrangements
Buffering, summarizing and omitting are ways to:
reduce information overload
In organizational settings, power is defined as
the capacity to influence others
Which of the following is a "hard" influence tactic?
upward appeal
