OB Exam 2: ch 12

potency

the degree to which members believe the team can be effective across a variety of situations and tasks

Members of Team Alpha know that, if they run into trouble with a task, their team members are always ready to offer assistance.

helping behavior

Perry makes sure that everyone on the team has access to the information and resources they need to do their part of the team's work.

systems monitoring

mental models

the level of common understanding among team members regarding the team and its tasks

Rank the network structures in terms of their effectiveness in facilitating complex tasks, with the most effective structure listed at the top and the least effective structure listed at the bottom.

1. all channel 2. circle 3. Y 4. wheel

When the R&D department was small, Ron felt he was really contributing to the success of the company's products. Now there are so many people involved that he no longer feels he's making a difference, and his performance suffers. Ron is experiencing A. synergy. B. motivational loss. C. groupthink. D. hierarchical sensitivity.

B. motivational loss.

________ is an interpersonal process that involves activities that foster a sense of emotional balance and unity. A. Cohesion B. Team states C. Centralization D. Affect management E. Information richness

D. Affect management

When emotional bonds develop between members and a team, the team develops A. potency. B. transactive memory. C. mental models. D. cohesion.

D. cohesion.

Russ heads up a virtual team with members in India, Ireland, and Taiwan. During the last conference call, he was frustrated with the static and echo on the telephone line. This is an example of _________ in the communication process model.

Noise

motivation and confidence building

actions or words that affect the degree to which members are driven to work hard on the team's tasks

cohesion

an emotional attachment to other members of the team and the team itself

Kai carefully tracks the progress of the team's work to make sure that each member completes his or her part of the project before it is needed by someone else on the team.

coordination

relationship conflict

disagreements among team members in terms of personal values or preferences

transactive memory

how specialized knowledge is distributed among team members

Mark posts a chart in the lunchroom that shows the team's headway in meeting its productivity objectives.

monitoring progress toward goals

One type of team training involves developing general competencies related to teamwork activities that can be used any team context. These skills, knowledge, and abilities are called __________ teamwork competencies.

transportable

Trini started a new office job and her supervisor trained her for the position. However, her supervisor was not an adequate trainer and left Trini with more questions than answers. The supervisor told Trini to take the stack of invoices and enter the order numbers, order amounts, and purchase price into the spreadsheet. The supervisor said to let Trini to let her know when she was done entering the numbers so she could check Trini's work. Trini worked diligently and entered the numbers into the spreadsheet exactly how they were printed on the invoices. When the supervisor reviewed the work, she told Trini it was all incorrect. The order numbers had to have a department code attached, the order amounts had to have backorder amounts subtracted, and the purchase prices should not include sales tax. This supervisor lacks A. information richness. B. emotional intelligence. C. communication competence. D. centralization. E. decoding skills.

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Interpersonal activities that help a team accomplish its work without accomplishing the work itself are referred to as ____ processes.

team

Which of the following statements about teamwork processes and team commitment is true? A. People tend to be satisfied in teams in which there are effective interpersonal relationships. B. Teams that engage in effective teamwork processes tend to break apart quickly. C. People tend to be satisfied in a team only if they do not have to work at keeping it together. D. Teamwork processes have a weak positive relationship with team commitment.

A. People tend to be satisfied in teams in which there are effective interpersonal relationships.

________ refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks. A. Potency B. Devil's advocacy C. Hierarchical diversity D. Emotional complexity E. Nominal group technique

A. Potency

Process loss is best described as A. achieving less from the team than expected, based upon the capabilities of its individual members. B. disagreements among members about the team's task. C. interpersonal activities that facilitate the team's work but do not directly involve task accomplishment. D. achieving more from the team than expected, based upon the capabilities or individual members.

A. achieving less from the team than expected, based upon the capabilities of its individual members.

Select all that apply Which of the following can be categorized as taskwork processes? A. creative behavior B. decision making C. boundary spanning D. transition processes

A. creative behavior B. decision making C. boundary spanning

Select all that apply Which of the following are among the factors that enhance the ability of a team to make effective decisions? A. decision informity B. staff validity C. boundary spanning D. hierarchical sensitivity

A. decision informity B. staff validity D. hierarchical sensitivity

At the end of a meeting, Daryl recaps the actions the committee has taken and outlines the "to do's" for each member that needs to be completed before the next meeting. He is ensuring that the committee has high A. decision informity. B. decision informality. C. staff validity. D. hierarchical sensitivity.

A. decision informity.

In the communication process model, the act of interpreting a message to form an understanding of the information it contains is referred to as A. decoding. B. encoding. C. enabling. D. transmission.

A. decoding.

Select all that apply Which of the following are examples of transportable teamwork competences? A. goal setting B. team states C. conflict resolution D. task coordination

A. goal setting C. conflict resolution D. task coordination

Brainstorming has the potential to result in production blocking because members A. have to wait their turn to express their ideas. B. may be passive about voicing support for an unpopular idea. C. shares ideas with only a few people in the group. D. will express ideas to the group.

A. have to wait their turn to express their ideas

A team that is high in ______ has a leader who can effectively weigh members' assessments and recommendations in making decisions that affect the team. A. hierarchical sensitivity B. decision informity C. boundary spanning D. staff validity

A. hierarchical sensitivity

Terrance is an effective team leader because he seems to have an innate ability to weigh the opinions of team members and reach the optimum decision for the team. This is an example of A. hierarchical sensitivity. B. decision informity. C. staff validity. D. ethical sensitivity.

A. hierarchical sensitivity.

The most in-depth method of team training is Blank______, in which each team member "walks in the other's shoes." A. positional rotation B. action learning C. positional modeling D. personal clarification

A. positional rotation

The final project in Alonzo's class is a group research paper. Alonzo hates group work, but even if he doesn't do much work on the project, he know that his team members will pick up the slack to avoid getting a poor grade. This is an example of A. social loafing. B. task conflict. C. groupthink. D. production blocking.

A. social loafing.

Select all that apply Which of the following would be categorized as transition processes? A. specifying and prioritizing goals B. developing courses of action and contingency plans C. identifying tasks, challenges, and resources D. assessing progress toward goals

A. specifying and prioritizing goals B. developing courses of action and contingency plans C. identifying tasks, challenges, and resources

Project manager Shawn posts and maintains a chart for the team's project in their work area. This chart gives the team an instant overview of the project, all of the tasks to be completed, and the time frame in which they must be completed. In this way, team members can instantly see whether work is on schedule, ahead of schedule, or behind schedule and make adjustments as required. The tasks are all part of A. systems monitoring. B. goal specification. C. helping behavior. D. mission analysis.

A. systems monitoring.

In the team process training called Blank______, a consultant facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. A. team building B. action learning C. transportable competence D. cross-training

A. team building

Bob is known as the team's "big picture guy," whereas Abraham's strong suit is being able to fine-tune the details of the project, and Amanda is great in terms of coordination and follow-through. As a team, they work together beautifully because they capitalize on each other's strengths and have a high degree of ______. A. transactive memory B. cross-training C. positional modeling D. groupthink

A. transactive memory

Knowing what other members of the team know and exchanging that knowledge is referred to as A. transactive memory. B. production blocking. C. potency. D. groupthink.

A. transactive memory.

Which of the following communication network structures has the highest centralization? A. wheel B. circle C. Y D. all channel E. V

A. wheel

Select all that apply Which of the following are ways in which communicators themselves influence the communication process? A. when emotions distort a sender's message B. when a communicator lacks skills necessary for encoding a message C. when the communication channel is affected by noise D. when a communicator sends a message that is unclear or open to misinterpretation

A. when emotions distort a sender's message B. when a communicator lacks skills necessary for encoding a message D. when a communicator sends a message that is unclear or open to misinterpretation

True or false: Team processes are readily observable and measurable. A. True B. False

B. False

True or false: Emotions can interfere with face-to-face communications but not electronically mediated messages. A. True B. False

B. False

________ is a transition process that involves an analysis of the team's tasks, the challenges that face the team, and the resources available for completing the team's work. A. Self-assessment B. Mission analysis C. Behavior modeling D. Boundary spanning E. Emotional cohesion

B. Mission analysis

________ is an action process that involves keeping track of things that the team needs to accomplish its work. A. Task realization B. Systems monitoring C. Confidence building D. Interpersonal processing E. Organizational assessment

B. Systems monitoring

When individuals provide favorable information, report the team's progress to those higher in the organization, and intercede on behalf of the team when needed, they engage in A. transactive activities. B. ambassador activities. C. scout activities. D. task coordinator activities.

B. ambassador activities.

What are the three factors that account for a team's ability to make accurate and effective decisions? A. creative behavior, boundary spanning, and staff validity B. decision informity, staff validity, and hierarchical sensitivity C. boundary spanning, task coordination, and scout activities D. teamwork processes, action processes, and interpersonal processes E. monitoring progress toward goals, systems monitoring, and helping behavior

B. decision informity, staff validity, and hierarchical sensitivity

Team states are the A. activities intended to coordinate task-related issues with people or groups in other functional areas. B. feelings and thoughts that result from working in a team. C. activities of team members that relate directly to the accomplishment of team tasks. D. pattern of communication that occurs regularly among team members.

B. feelings and thoughts that result from working in a team.

As a general rule, face-to-face communication has a higher level of Blank______ because senders can convey meaning through verbal and nonverbal cues. A. network structure B. information richness C. channel structure D. encoding

B. information richness

As committee chairperson for the charity auction, Kendra has developed a detailed description of what the committee needs to do, the challenges that the committee faces, and the resources available to it. This best describes A. strategy formulation. B. mission analysis. C. conflict management. D. affect management.

B. mission analysis.

Ana is the chairperson for the committee that is spearheading the fund-raising drive for the new animal shelter. She has posted a large "thermometer" in the shelter that lists the fund-raising goal at the top, and she updates the amount raised each week so that committee members and visitors can track their progress. In so doing, Ana is performing A. strategy formulation. B. monitoring progress. C. affect management. D. helping behavior.

B. monitoring progress.

Austin is considered the unofficial cheerleader of the team. He is always ready with the right words of encouragement to spur the team toward accomplishment of its tasks. In so doing, Austin is demonstrating the interpersonal process of A. conflict management. B. motivating and confidence building. C. monitoring progress toward goals. D. affect management.

B. motivating and confidence building.

Jonathan is distracted from the professor's lecture because the student sitting next to him keeps coughing. The factor that has negatively impacted the communication process is called A. communication competence. B. noise. C. emotions. D. information richness.

B. noise.

The degree to which team members believe that the team can be effective across a variety of situations and tasks is referred to as A. cohesion. B. potency. C. transactive memory. D. groupthink.

B. potency.

Communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as team ______. A. cohesion B. processes C. composition D. progression

B. processes

Select all that apply Which of the following activities are involved in boundary spanning? A. positional modeling activities B. scout activities C. task coordinator activities D. ambassador activities

B. scout activities C. task coordinator activities D. ambassador activities

In the communication process model, the originator of the message is known as the A. receiver. B. sender. C. transmitter. D. recipient.

B. sender.

The term "process gain" is synonymous with A. groupthink. B. synergy. C. cohesion. D. social loafing.

B. synergy.

Team member activities that correspond directly to accomplishing the team's work are referred to as Blank______ processes. A. interpersonal B. taskwork C. transition D. coordination

B. taskwork

Training that is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification is referred to as A. transactive learning. B. team building. C. positional modeling. D. action learning.

B. team building.

A taskwork process in which team members independently generate ideas, present those ideas to the group, and then independently rank-order the ideas generated is known as A. social loafing. B. the nominal group technique. C. team process training. D. brainstorming.

B. the nominal group technique.

Select all that apply A mental model refers to a shared understanding of which of the following aspects of a team and its task? A. the belief that the team can be effective across a variety of situations and tasks B. the processes the team needs to use to be effective C. where to go for help that might be needed to complete a task D. the capabilities that each member brings to the team

B. the processes the team needs to use to be effective C. where to go for help that might be needed to complete a task D. the capabilities that each member brings to the team

A network structure is A. the level of common understanding among team members. B. the regular pattern of communication among team members. C. a team's drive to conformity at the expense of other team priorities. D. the amount and depth of information that gets transmitted in a message.

B. the regular pattern of communication among team members.

Select all that apply Which of the following are examples of teamwork processes? A. taskwork processes B. transition processes C. interpersonal processes D. action processes

B. transition processes C. interpersonal processes D. action processes

Which of the following statements about teamwork processes and team commitment is true? A. People tend to be satisfied in a team only if they do not have to work at keeping it together. B. Teamwork processes have a weak positive relationship with team commitment. C. People tend to be satisfied in teams in which there are effective interpersonal relationships. D. Teams that engage in effective teamwork processes tend to break apart quickly.

C. People tend to be satisfied in teams in which there are effective interpersonal relationships.

When people work and learn together by tackling real issues and reflecting on their actions, they engage in A. cross-training. B. positional rotation. C. action learning. D. positional modeling.

C. action learning.

Of the following types of communication, the highest level of information richness can be achieved in a A. email message. B. computer report. C. face-to-face meeting. D. telephone conversation.

C. face-to-face meeting.

In a brainstorming meeting, participants are encouraged to A. use formal rules of conduct to allow everyone to be heard. B. present only feasible ideas for discussion. C. generate as many ideas as possible. D. openly criticize each other's ideas.

C. generate as many ideas as possible.

The tendency of highly cohesive groups to value consensus and harmony at the price of decision quality is referred to as A. process loss. B. potency. C. groupthink. D. production blocking.

C. groupthink.

Early in the semester, Jean worked on a group project with Colette and Laleta, and she was disappointed in the way they interacted, the quality of their work, and the grade they received. She has been assigned to another group project with them and doesn't have high expectations for their success. This is an example of A. high cohesion. B. high potency. C. low potency. D. groupthink.

C. low potency.

As committee chairperson for the charity auction, Kendra has developed a detailed description of what the committee needs to do, the challenges that the committee faces, and the resources available to it. This best describes A. strategy formulation. B. affect management. C. mission analysis. D. conflict management.

C. mission analysis.

Research conducted in a wide variety of team settings has shown that teamwork processes have a Blank______ relationship with team performance. A. weak positive B. weak negative C. moderate positive D. strong positive

C. moderate positive

As a new family medicine resident, Laura is required to spend two full days observing patient/physician interaction at the urgent care clinic before she is allowed to see any patients on her own. Laura's place in the cross-training process is known as A. personal clarification. B. team process training. C. positional modeling. D. positional rotation.

C. positional modeling.

The New York Yankees led their league all season and made it to the World Series. Yet in the Series, their big hitters failed to get any hits, the team made many errors and the Yankees did not win. This is an example of a(n) A. action learning. B. process loss. C. social loafing. D. staff validity. E. motivational loss.

C. social loafing.

According to research, there is a ______ correlation between effective teamwork processes and team commitment. A. moderate negative B. weak positive C. strong positive D. weak negative

C. strong positive

Team member activities that correspond directly to accomplishing the team's work are referred to as Blank______ processes. A. interpersonal B. coordination C. taskwork D. transition

C. taskwork

A positive correlation between teamwork processes and team performance suggests that A. effective teamwork processes contribute to a positive team climate. B. teams that engage in effective teamwork processes tend to continue to stay together. C. teams with effective teamwork processes achieve higher levels of process gains. D. teamwork processes are important only when there are higher levels of interdependence.

C. teams with effective teamwork processes achieve higher levels of process gains.

An "official" leader makes final decisions based on team-member recommendations when the network structure is designed as a A. seamless network of channels. B. Y. C. wheel. D. circle.

C. wheel.

Research has shown that team building is mostly likely to have positive effects in which of the following cases? A. when the team building activities do not have a facilitator B. when the teams involved are large C. when the clarification of role responsibilities is emphasized D. when the team building activities are routine

C. when the clarification of role responsibilities is emphasized

Which of the following is accurate with regard to team process training? A. It facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. B. It involves training members in the duties and responsibilities of their teammates to develop shared mental models of what is involved in each of the roles in the team. C. It involves instruction at three different levels of depth: personal clarification, positional modeling, and positional rotation. D. It occurs in the context of a team experience, which facilitates effective functioning and performance of a team as an intact unit. E. It enables trainees to transport what they learn about teamwork from one team context and apply it in another.

D. It occurs in the context of a team experience, which facilitates effective functioning and performance of a team as an intact unit.

The heart transplant team at a regional hospital has been working together for so long that they seem to be able to anticipate one another's moves. They know each other's capabilities and have a mutual understanding of the roles each member must perform during a successful transplant surgery. This is an example of A. low potency. B. groupthink. C. cross-training. D. a shared mental model.

D. a shared mental model.

Developing new, exciting ideas to work toward the final solution of a task is characteristic of A. boundary spanning. B. scout activities. C. groupthink. D. creative behavior.

D. creative behavior.

Team states are the A. activities of team members that relate directly to the accomplishment of team tasks. B. activities intended to coordinate task-related issues with people or groups in other functional areas. C. pattern of communication that occurs regularly among team members. D. feelings and thoughts that result from working in a team.

D. feelings and thoughts that result from working in a team.

All the following are considered benefits of the nominal group technique, except A. members do not have to wait their turn to express their ideas. B. it reduces production blocking. C. it reduces social loafing. D. members do not meet in a face-to-face environment.

D. members do not meet in a face-to-face environment.

Teamwork processes have a moderate positive effect on ________ and a strong positive effect on ________. A. team commitment; team performance B. staff validity; decision informity C. transition processes; action processes D. team performance; team commitment E. decision informity; staff validity

D. team performance; team commitment

affect management

activities that foster emotional balance and unity

task conflict

disagreements among members about the team's work