OB Exam 3
Which of the following is an example of nonprogrammed decision making?
After a fire in her office building, Maritza works to find nearby rental space to accommodate her employees
All of the following statements accurately describe team task functions EXCEPT
An overly familiar team enjoys reduced team coordination errors (TCEs).
Which of the following is the best definition of authority?
Authority is the right to influence another person.
Which of the following leaders uses a democratic style?
Kurt meets his employees every Monday morning for a 20-minute status meeting, so he can stay apprised of who is working on what and how things are tracking to schedule.
Which of the following forms of interpersonal power is based on position and mutual agreement?
Legitimate power is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target.
Which of the following examples describes a group, not a work team?
The Bachelorette Bunch meets once each week to socialize and watch their favorite television program.
In regard to abilities, early trait theories found that leaders
are more intelligent
Which of the following denotes a personality dimension of a manager, not a leader?
avoids solitary work activity, preferring to work with others
In regard to physical and personality characteristics, early trait theories found that leaders are
more self-confident.
Which of the following is a part of the leadership process?
motivation and alignment
Which of the following is emphasized by work teams?
mutual accountability
Which of the following political skill dimensions refers to an individual's capacity to develop and retain diverse and extensive social systems?
networking ability
During which of Tuckman's five-stage model of group development do groups require facilitative leadership?
norming
The employee-boss relationship is
one of mutual dependence.
Deja works as an administrative assistant in a traditional office setting. She is paid hourly and expected to work from 8 a.m. until 5 p.m. from Monday through Friday, with an unpaid hour each day for lunch. Which of the following would be outside Deja's zone of indifference?
picking up the boss's children from dental appointments across town
Which of the following terms includes the ability to play fair and be a good winner or loser?
positive competitive teamwork skills
According to John Kotter, leadership
produces useful change in organizations.
Corporate leaders set the ethical tone for an organization. How often do they have to risk the firm's economic well-being to apply one of these ethical standards?
rarely
Which of the following is the first step in the decision-making process?
recognize the problem
Which of the following terms refers to the selection of the first alternative that is "good enough?"
satisficing
Which of the following represents the correct stepping used in the Z problem-solving model?
sensing, intuition, thinking, feeling
Which of the following terms did Robert Greenleaf coin to refer to the act of finding the will of the group and leading based upon that?
servant leadership
The seasons model asserts that organizational performance increases during a CEO's tenure to a peak, which occurs at about
seven years
Which of the following individuals is NOT ready for participative decision making?
Starla is motivated by praise from her supervisor and by monetary rewards.
Which statement accurately describes group decision making?
Group decision making tends to be synergistic.
What limitation do the rationality model, bounded rationality model, and Z model all share?
Decision makers are unwilling to abandon bad decisions.
Which of the following represents the essence of most empowerment programs in organizations today?
Employees have power over job content, but not job context.
Which of the following statements describes a difference between psychological intimacy and integrated involvement?
Failure to achieve psychological intimacy is particularly problematic for chief executives; failure to achieve integrated involvement is not.
Which of the following statements accurately describes norms of behavior?
From an organization's perspective, performance norms are of utmost importance.
All of the following statements accurately describe Fiedler's contingency theory EXCEPT
If there is a misfit between leader and situation, Fiedler suggests the leader be removed.
Which of the following influence tactics includes the use of flattery, opinion conformity, or subservient behavior?
Ingratiation is a form of impression management that seeks to put you in a good mood or to think favorably of him or her before asking you to do something.
All of the following statements accurately describe transformational leadership EXCEPT
It is the most effective style for Millennials.
All of the following statements accurately describe intuition and creativity EXCEPT
Job rotation takes employees out of their comfort zones, which discourages creativity.
Which of the following statements accurately describes political behavior in organizations?
Job satisfaction is affected by any kind of political behavior.
Which of the following accurately describes Kanter's symbols of power?
Kanter's symbols of power all involve doing things for others—for people in trouble, for bosses, and for employees.
All of the following statements accurately describe diversity in decision making EXCEPT
Managers tend to be more favorable to employees whose accents are unique to the organization
According to Korda, which of the following symbolizes a lack of power?
Managers who are secure in their power wear no watch; those with little power wear intricate watches.
All of the following are characteristics of managers who use social power successfully EXCEPT
Managers who use social power successfully believe their source of power is the authority system of which they are a part.
All of the following statements accurately describe power EXCEPT
Power is an ability, so individuals can learn to use it effectively by employing either influence or authority or both.
Which of the following examples displays powerlessness?
Powerlessness can be displayed through managerial actions like resisting change, providing overly close supervision, and performing tasks themselves rather than training their employees to do the tasks.
All of the following statements regarding the benefits of teams are true EXCEPT
Research shows that the old work environment was just as empowering as the new team environment.
Expert power and referent power have many things in common. Which of the following is NOT one of them?
Reward power and coercive power require managers to be physically present and watchful.
If one could create the ideal manager, which side of the brain would she use?
She would use both sides equally well.
Which of the following statements accurately describes the research findings into early trait theories?
There has been limited success in identifying universal, distinguishing attributes of leaders.
Which of the following statements accurately describes team maintenance functions?
They enhance togetherness and cooperation.
What do the Lewin, Ohio State, and Michigan studies on leadership have in common?
They identify two focuses: tasks and people.
Which statement describes the management of political behavior in organizations?
To manage political behavior, managers must first recognize it
All of the following statements accurately describe group formation EXCEPT
Women are more satisfied working in all-women groups.
Three factors can give a group control over a strategic contingency—the ability to cope with uncertainty, a high degree of centrality, and nonsubstitutability. Which of the following do they have in common?
a dependency relationship
For participative decision making to work, companies must have a supportive organizational culture and
a team-oriented work design.
What is a virtual team?
an official group that does not work face-to-face
According to research, which individual would be most risk averse?
an older woman
A CEO's peak may be extended by
adding diversity to the executive's support team
Which of the following demographic factors most influences the proportion of structural holes in a work team?
age
Which of the following is the first set of skills required for work team empowerment?
competence
Bernadette is a data warehouse specialist on a cross-functional work team. She analyzes and synthesizes data supplied by team members and provides the group with updated reports weekly. Bernadette is contributing to the collective effort by acting as a
contributor
Augustus is a brand manager. His work team is discussing brand initiatives, and now there seems to be two opposing sides with different ideas. To get a fuller picture of the group's thoughts and feelings, Augustus asks each "side" to debate the benefits and limitations of the two ideas. Augustus is using which of the following techniques?
dialectical inquiry
Which of the following is the best way to counter social loafing?
employ a self-evaluation system
Research shows that self-managed teams have a positive impact on
employee attitudes
Which of the following is a team maintenance function?
following others' leads
You realize that a decision must be made and have identified the objective of your decision. Which of the following would you do next?
gather information as to why the problem occurred
Kari attended a group meeting about new brand initiatives. She believed that the brand seemed old-fashioned and favored some new packaging and advertising. When others in the group agreed with her view, Kari decided that the product actually needed a complete brand overhaul. Kari's attitudes are an example of
group polarization.
Which of the following has the most calming effect on team members?
high group cohesion
Employees who are most comfortable with top-level managers making all organizational decisions are likely from cultures with
high power distance.
If an organization cannot provide employees full participation in all stages of decision making, it is important that they are involved in one of the stages with the highest payoff. Which of the following is NOT one of those stages?
identifying problems
What cultural dimension causes organizations in the United States to struggle with group decisions?
individualism
Nasli is a member of a cross-functional, self-managed team, but she prefers to work autonomously and does not feel obliged to contribute to team efforts. Which of the following terms best describes Nasli's orientation to cooperation?
individualistic
How a manager frames or "spins" a message is part of her
information power.
What is the ideal leadership style according to the Blake-Mouton leadership grid?
team management (9,9)
Which of the following terms is defined as joint action by a group of people in which individual interests are subordinated to group unity?
teamwork
Research shows that groups are more cohesive and exhibit higher levels of organizational citizenship behaviors (OCBs) when
there is a fit between group values and organizational values.
Which of the following defines principled dissent?
valid criticism that can benefit the organization
In the George W. Bush administration, Secretary of State Collin Powell provided counterpoint arguments during debates. In upper echelon theory, Powell could be called a
wild turkey.
Which of the following types of followers is the most dangerous to leaders?
yes people