OBC1 Conflict

What step of added-value negotiation involves creating a marketplace of value by discussing respective elements of value?

Identify options

_______ is an alternative dispute resolution technique where a trained, neutral third party actively guides the disputing parties in exploring innovative solutions to the conflict. This third party does not render a decision. It is up to the disputants to reach a mutually acceptable decision.

Mediation

Too much group cohesiveness may lead to groupthink, which in turn can lead to ______conflict.

intergroup

When a group is characterized by in-group thinking, group members________.

view outsiders as a threat

Jim is head of the marketing department and must decide how to allocate a fixed amount of funds. There are two tip projects that Jim believes hold the most promise. Recently, the majority of funds have been allocated to project a, but Jim wonders if its time to provide project b with a larger share of the money. Jim decides to assign a particular individual, Clara, to thoroughly criticize the proposal, looking for every possible flaw. Which technique is Jim using to help him make a better decision?

Devil's advocacy

_______ involves assigning someone the role of critic.

Devil's advocacy

Which of the following is true?

Organizational conflict is inevitale

What step of added-value negotiation involves discussing unresolved issues, developing written agreements, and building relationships for future negotiations?

Perfect the deal

Which of the following statements about conflict is true?

Personality traits affect how people handle conflict.

_________ involves staging a structured debate of opposing viewpoints prior to making a decision.

The dialectic method

When a situation is characterized by _____, managers should anticipate conflict.

collective decision making

If you are having a personality conflict with a coworker, you should _______.

communicate directly with the other person to resolve the conflict.

The two basic types of negotiation are _____.

distributive and integrative

In the ______ style of handling conflict, a high concern for one's self and a low concern for others fosters " I win-you lose" tactics. The other party's needs are largely ignored.

dominating

Conflict is dysfunctional when it _______.

hinders organizational performance

A person using the ______conflict-handling style tries to play down differences while emphasizing commonalities, even to the point of neglecting his or her own concerns to satisfy the concern of the other party.

obliging

Linda and Mike have been married less than year. Linda wants to move out of their apartment into a house of their own as quickly as possible. Toward that end, Linda wants to save all available income to be able to purchase a home. Mike, however, prefers not to save as much and enjoy more luxuries. This topic has generated several arguments in the short time they have been married. Linda and Mike are experiencing_______conflict.

personality

When a group suffers from in-group thinking, group members ______.

see themselves as morally correct and others as immoral

Functional conflict _______.

serves the interests of the organization

Devil's advocacy and the dialectic method are two ways of _______.

stimulating functional conflict.