OBHR 3310

1. The values, norms, customs, and rituals of cultures are influenced by __________. a. Politics b. Religion c. Language d. All the above are correct

d

1. Which of the following represent the correct sequence of the perception process? a. Stimuli, observation, selection, translation, response b. Stimuli, selection, translation, observation, response c. Stimuli, observation, translation, selection, response d. Stimuli, translation, response

a

10. How one person's views __________ is often quite different than someone else's perceptions? a. the environment b. trends c. people d. all of the choices are correct

a

2. Which of the statements about Millennials is false? a. Millennials require less praise than do Gen Xers and Boomers b. Millennials put their careers first; they want positions that build their resumes c. The online social networking skills of Millennials can be leveraged for collaborations and virtual team projects d. Millennials should be assigned a mentor to help them understand the company culture, dress policies, office politics and so on

a

3. You can develop your __________ at work by observing how more experienced employees handle challenging situations or tasks. a. Tacit knowledge b. Motivation c. Organizational resources d. All the choices are correct

a

4. Bob has to conduct a performance review two days from now. He has written a script of sorts for the session and has been rehearsing its delivery. Which schema is Bob using? a. Events-based b. Self-based c. Role-based d. Person-based

a

4. The __________ component of an attitude refers to the tendency of a person to act in a certain way toward someone or something a. Behavioral b. Cognitive c. Emotional d. All of the choices are correct

a

4. ______________ suggests that an organization is a managed system that changes inputs into outputs. a. Systems theory b. Operations theory c. Hawthorne theory d. OB

a

7. __________ is the automatic transfer of mood between persons. a. Mood or emotional cognition b. Mood but not emotional cognition c. Emotions osmosis d. Mood transference

a

8. According to systems theory, an organization acquires resources (inputs) from a larger system, _________________. a. The environment b. The home country c. The world economic system d. The shareholders

a

8. Employees are more likely to adjust to a new job and be accepted socially if they use a __________ approach to learning about how things work, who makes the decisions, and what the organization values. a. Proactive b. Laid-back c. Scientific d. Sequential

a

9. People are vitally interested in two kinds of information before entering a new job or organization. They attempt to assess the firm's __________. a. Culture and if they are suited to the jobs available in the organization b. Pay and benefits c. History and values d. Culture and climate

a

9. Which of the following impression management techniques do job applicants use most often? a. self-promotion b. excuses c. opinion conformity d. justifications

a

10. __________ refers to a person's ability to be self-aware of feelings, to manage emotions, to motivate oneself, to express empathy and to handle relationships with others. a. EI b. EQ c. IE d. EOQ

b

2. The first modern management articles were published in ___________ journals. a. Human resource b. Engineering c. Scientific d. Psychology

b

2. __________is the sum total of the benefits, rituals, rules, customs, artifacts and institutions that characterize the population of the nation. a. Culture b. A national culture c. A national perspective d. A guiding perspective

b

3. Frederick W. Taylor believed in ___________ approach to job design. a. Rule-of-thumb b. A scientific c. A just-in-time d. A laize-faire

b

4. Considerable conflict between job and family roles reflects a high level of the societal value of __________. a. Power distance b. Masculinity c. Uncertainty avoidance d. Individualism

b

5. The culture at Walt Disney is manifested through all of the following except: a. Shared sayings b. Similar demographic characteristics c. Shared things d. Shared behavior

b

5. __________ is the emotional component of an attitude and is often learned from parents, teachers, and peer group members. a. Perception b. Affect c. Effect d. EQ

b

6. Attempting to change a culture generally requires all the following except: a. Difficult techniques b. A new company leader c. Rare skills d. Considerable time

b

7. Mike discovers in the interview process that he and Rob, although years apart, went to the same school, were the same major and even played the same position on the school's polo team. Mike "knows" that these activities have made him the successful manager he is today and hires Rob on the spot. The hiring of Rob is an example of __________. a. Golem error b. similar-to-me error c. self-serving bias d. the halo effect

b

8 .Mike received two test grades back. When he shares the results, he states that he studied harder than everyone else in the class to earn the "A." When talking about the test he scored a "c" on, Mike explains it away by saying the test was too long for the time allotted. Mike's statements are an example of __________ bias. a. fundamental b. self-serving c. mixed loci d. internal

b

8. __________ refers to the tendency to be sociable, gregarious, assertive, talkative and active. a. Emotional stability b. Extroversion c. Conscientiousness d. Openness to experience

b

9. In relation to locus of control, people who believe they are pawns of fate are referred to as __________. a. Fatalist b. Externals c. Determinist d. Pawnist

b

3. The concept of __________ refers to the extent to which people in a society feel threatened by ambiguous situations. a. Low power distance b. Aggressiveness c. Uncertainty avoidance d. Individualism

c

6. Gen __________ is truly the first demographic group that can be called "digital natives" a. D b. X c. Z d. Facebook

c

7. When examining the contributions to the study of Organizational Behavior, the "unit of analysis" associated with psychology is __________. a. Group b. Organization c. Individual d. Team

c

1. A manager is in a better position to make optimal decisions if he or she knows __________ of an employee. a. Attitudes b. Perceptions c. Abilities d. All of the choices are correct

d

1. To develop and sustain an advantage in an increasingly competitive, globalized world, managers must harness the powers of information technology and _____________to be successful. a. Decisiveness b. Language fluency c. Democracy d. Human capital

d

10. How well a firm __________ and motivates a skilled workforce will have a major impact on its ability to compete in the global marketplace. a. Recruits b. Retains c. Selects d. All the above are correct

d

10. In work organizations, a mentor can provide __________ to a younger, less-experienced protégé. a. Coaching b. Friendship c. Role modeling d. All the above

d

2. A self-fulfilling prophecy that causes a person to behave in a positive manner to meet expectations is called the __________effect. a. Hawthorne b. Positive projection c. Golem d. Pygmalion

d

3. Which schema would a manager most likely use when interviewing job applicants? A. Events-based b. Self-based c. Role-based d. Person-based

d

5. Behavior is viewed as operating at the individual, ________, and organizational levels. a. Emotional b. Spiritual c. Structural d. Group

d

5. Employees who __________ capture a manager's attention more quickly. a. are superior performers b. are more respected c. make forceful requests d. All of the choices are correct

d

6. Attribution theory attempts to explain the __________ of behavior. a. who b. what c. where d. why

d

6. Which of the following has contributed to the study of organizational behavior? a. Psychology and sociology b. Social psychology and anthropology c. Political science d. All of the choices are correct

d

7. A supportive organizational climate can be defined as the amount of perceived support employees receive from their __________ that helps them successfully perform their job duties. a. Co-workers b. Supervisor c. Other departments d. All of the above

d

9. According to the text, six forces are reshaping the nature of managing within organizations. They include__________. a. The economic climate b. Political unrest c. Mentoring d. Technology

d