OBHR CH 4 QZ, OBHR CH 3 QZ, OBHR Ch 2 QZ, OBHR 3330 QZ 1, OBHR Exam 1 Review

Which of the following is considered a disability under the Americans with Disabilities Act? A) Cosmetic disfigurement B) Obesity C) Substance abuse D) Eye color E) Lefthandedness

A) Cosmetic disfigurement

Which of the following led to problems for McDonald when it began offering the McWrap product? A) Poor quality inputs B) Complex work processes C) Outdated equipment D) Low task interdependence E) Low outcome interdependence

B) Complex work processes

Sampson Lighting was struggling to make a quality product and meet its payroll. The costs for labor were too high. They visited several countries and then decided to move the production side of the business. This is called A) insourcing. B) offshoring. C) reshoring. D) onshoring. E) homesourcing.

B) offshoring.

Huan, a manager, decides to design jobs based on the principles of the motivational approach. If he does not balance them with some traits of the mechanistic approach, he will see minimal impact on A) job satisfaction. B) employee engagement. C) production. D) employee retention. E) leadership skills of employees.

C) production.

Which of the following rules states that an employment test has disparate impact if the hiring rate for a minority group is less than 80 percent of the hiring rate for the majority group? A) Standard deviation rule B) Mixed-motive rule C) Prima facie rule D) Four-fifths rule E) Business necessity rule

D) Four-fifths rule

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job? A) Job specification B) Job evaluation C) Job performance D) Job design E) Job satisfaction

D) Job design

Traditionally, the HRM department was primarily a(n) A) proactive agency. B) finance expert. C) employer advocate. D) administrative expert. E) payroll expert.

D) administrative expert.

When a company participates in lean thinking they evaluate current practices to A) do minimal work with highest attention and care for details. B) deliver the best customer service while compromising on volume and quantity. C) create quality products and services using maximum resources. D) do more with less effort, time, space, and equipment. E) discourage training and quality programs.

D) do more with less effort, time, space, and equipment.

Che was being recruited by a competitor due to her success at her current company in getting several new patents. This is an example of ________ capital. A) social B) customer C) human D) intellectual E) financial

D) intellectual

A _____________workforce describes the former workers to whom a firm still owes financial obligations. A) contingent B) consultant C) temporary D) legacy E) contract

D) legacy

Once a law is passed in Congress it must be signed by the ________ before it becomes law. A) president pro tempore of the Senate B) secretary of state C) attorney general D) president of the United States E) speaker of the House

D) president of the United States

Jemma reviews job applicants and screens their applications into thee piles: highly qualified, qualified, and not qualified. She then lets the hiring manager see those who are highly qualified and qualified. This is part of A) career planning. B) human resource planning. C) training. D) selection. E) job evaluation.

D) selection.

Selena is leading the strategic groups through an exercise to define the company mission and goals through a SWOT (strengths, weaknesses, opportunities, and threats) analysis. She is employing A) strategy implementation. B) task design. C) selection and training. D) strategy formulation. E) strategy evaluation.

D) strategy formulation.

Dionne, the HR manager, has been asked to share issues in the strategy formulation process. How do you know this is part of a two-way linkage? A) The strategic planning function and the human resource management function are interdependent. B) The two-way linkage level is the lowest level of integration. C) The human resource management executive has no time to take a strategic outlook toward human resource issues. D) The human resource function is limited to monitoring day-to-day activities. E) The strategic planning function and the human resource management function are completely dependent.

A) The strategic planning function and the human resource management function are interdependent.

Which of the following HRM practices involves helping employees understand how their jobs contribute to the finished product? A) Work design B) Performance management C) Training D) Staffing E) Compensation

A) Work design

Sophie, the HR manager, checks her email, completes paperwork, and returns voicemail. These activities are part of the A) administrative linkage. B) one-way linkage. C) two-way linkage. D) integrative linkage. E) executive linkage.

A) administrative linkage.

Section 1982 of the Civil Rights Act passed in 1866 granted all persons the A) same property rights as white citizens. B) right to carry weapons for self-defense. C) right to sue governmental authorities. D) freedom to elect members of Parliament. E) freedom from cruel and unusual punishments.

A) same property rights as white citizens.

Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for A) sexual harassment. B) reasonable accommodation. C) pattern and practice. D) disparate impact. E) disparate treatment.

A) sexual harassment.

5) Pluto Inc., a large manufacturer of desktops and laptops, has decided to enhance revenues by expanding its product line. It has identified the tablet market as a possible market to expand and has identified Compco Inc. as a potential competitor. Pluto Inc. is currently in the ________________ stage of the strategic management process. A) strategy formulation B) strategy evaluation C) strategy execution D) strategy consultation E) strategy implementation

A) strategy formulation

How does employees' use of mobile devices offer an advantage to companies? A) Companies do not need to lease storage space in the cloud. B) Employees have access to work information at any time or location. C) Companies can decrease spending on desktop computers and software. D) The devices facilitate automation of key HR and business practices. E) It minimizes social networking by employees during business hours.

B) Employees have access to work information at any time or location.

Which of the following agencies is responsible for enforcing Title VII of the Civil Rights Act and the Americans with Disabilities Act? A) U.S. Department of Commerce B) Equal Employment Opportunity Commission C) Office of Federal Contract Compliance Programs D) U.S. Department of Labor E) U.S. Office of Personnel Management

B) Equal Employment Opportunity Commission

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails? A) Job specification B) Job description C) Job standardization D) Job satisfaction E) Job evaluation

B) Job description

Marisol, an HR manager at a technology firm, is entrusted with the task of hiring a member for a new team. She has already received information about what the new role will entail as well as the tasks that the new employee will be performing. She is currently using several media to seek applicants for the role. Which of the following human resource management (HRM) practices is Marisol performing? A) Job designing B) Recruitment C) Performance management D) Training E) Job analysis

B) Recruitment

Which of the following approaches to job design identifies the "one best way" to perform a job? A) Motivational approach B) Scientific management approach C) Biological approach D) Perceptual-motor approach E) Cognitive task analysis approach

B) Scientific management approach

When Clean Motors condensed all its parts factories into one large location, the company increased research and development and customer service, and decreased its sales force. How would this practice help the company to become a low-cost producer? A) The company created a product that was different from other products in the market. B) The company constructed efficient large-scale facilities. C) The company invested heavily in branding its product. D) The company invested in creating a unique customer service process. E) The company started using the latest machines for its production facility.

B) The company constructed efficient large-scale facilities.

A common practice for companies in todays market is to look within at what is working and what is not. This is an example of a(n) A) job analysis. B) internal analysis. C) job characteristics model. D) competitor analysis. E) job modeling.

B) internal analysis.

Katerina is looking for a job that will be quick to learn and not require a lot of thinking, so she can earn money and still focus on earning her degree. She is looking for a job that follows the ________ approach. A) motivational B) mechanistic C) biological D) perceptual-motor E) ergonomic

B) mechanistic

Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within ________ days of the incident. A) 30 B) 60 C) 180 D) 270 E) 365

C) 180

The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of A) 30. B) 35. C) 40. D) 18. E) 15.

C) 40.

Which of the following was replaced by the Occupational Information Network (O*NET)? A) Position Analysis Questionnaire B) General Aptitude Test Battery C) Dictionary of Occupational Titles D) Workforce Learning Link E) Work Profiling System

C) Dictionary of Occupational Titles

Which stage in a work-unit activity analysis focuses on the product, information, or service provided? A) Raw inputs B) Equipment C) Output D) Activity E) Human resource input

C) Output

Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit? A) Tracy, the owner of several fast-food franchises B) Rex, the HR manager for a biotech research firm C) Yelena, the director of a mobile advertising company D) Franco, the HR director for a large grocery chain E) Barbara, the superintendent of an urban school system

C) Yelena, the director of a mobile advertising company

Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with A) training and development. B) employee relations. C) compensation benefits. D) employee data and information systems. E) legal compliance

C) compensation benefits.

Michael and Mohammad graduated from the same pilot training institute and applied for a job as a trainee pilot at a private American airline. Despite both having similar profiles, Michael was hired but Mohammad was not, and the airline continued to look for other potential trainee pilots. In this case, Mohammad was a possible victim of A) sexual harassment. B) quid pro quo harassment. C) disparate treatment. D) disparate impact. E) racial discrimination.

C) disparate treatment.

Butterflies and Blooms, a new florist in town, is attempting to maximize profits but knows the company cannot charge too much for its bouquets in this market. As the company explores locations, the florist notes rent, property taxes, and parking. These are examples of ________ costs. A) acquisition B) procurement C) fixed D) variable E) marginal

C) fixed

Which of the following is likely to happen when a private equity group hires an efficiency expert? A) Overburdening people by removing machines B) Modifying production processes to support excess inventories C) Increasing the number of employees involved in a particular task D) Limiting procedures that streamline operations E) Decreasing movements that create no value

E) Decreasing movements that create no value

Which of the following is true about the Six Sigma process? A) It focuses on the end product of employee satisfaction. B) It terminates once the processes have been brought within the Six Sigma standards. C) It strives to attain quality through supervision of daily work, not through training. D) It discourages employees from lean thinking. E) It aims to create a total business focus on serving the customer.

E) It aims to create a total business focus on serving the customer.

The executive branch of the federal government A) consists of bodies such as the Select Committee on Ethics. B) consists of the House of Representatives and the Senate. C) adjudicates criminal cases. D) passes laws such as the Civil Rights Act. E) consists of the president and the many regulatory agencies the president oversees.

E) consists of the president and the many regulatory agencies the president oversees.

Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as A) e-commerce. B) reshoring. C) downsizing. D) benchmarking. E) outsourcing.

E) outsourcing

Ashock has been brought in as a consultant for a large organization. He is tasked with identifying the goals, policies, and action sequences the company should take to offset competitive challenges. Ashock will be implementing A) operational management. B) transactional management. C) management by objectives. D) process mapping. E) strategic management.

E) strategic management.

3) Which of the following is the definition of a leading indicator? A) It is an informal way of measuring the purchasing power parity between two currencies. B) It is a measurement of consumer confidence, which is defined as the degree of optimism about the state of the economy. C) It is an economic indicator found by adding the unemployment rate to the inflation rate of an economy. D) It is an indicator to measure changes in the price level of consumer goods and services purchased by households. E) It is an objective measure that accurately predicts future labor demand.

It is an objective measure that accurately predicts future labor demand

2) Which of the following is true of statistical forecasting methods that capture historic trends? A) They are useful for predicting events in the labor market that have no historic precedent. B) They are particularly useful in situations where there is no long, stable history. C) They provide predictions that are much more precise than judgmental methods. D) They remove the need for subjective judgments of experts. E) They include variables such as intuition and guesswork in economic decision-making.

They provide predictions that are much more precise than judgmental methods

9) ________ are people who apply for a vacancy without prompting from the organization. A) Internal employees B) Direct applicants C) Referrals D) Poached employees E) Virtual employees

direct applicants

6) Knowing the college is on the verge of a financial crisis, a few of the older professors get together and decide that they can help. Which option will they choose? A) Early retirement causes relatively less human suffering. B) The human suffering after pay reduction is relatively low. C) Retraining causes comparatively more human suffering than other options. D) A hiring freeze causes immense human suffering. E) Transfers cause the least amount of human suffering.

early retirement causes relatively less human suffering

1) The first step in the human resource planning process is A) forecasting. B) goal setting. C) program implementation. D) program evaluation. E) groupthink.

forecasting

5) Due to a series of resignations from the organization, Zylon Inc., a large software firm, is facing an acute labor shortage. During which of the following human resource planning steps would the firm contemplate several options to address the labor issue? A) Goal setting and strategic planning B) Program evaluation C) Forecasting D) Program implementation E) Data collection

goal setting and strategic planning

8) The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the A) premium-wage approach. B) free-rider effect. C) lead-indicator approach. D) lead-the-market approach. E) first-mover advantage.

lead the market approach

10) Which of the following actions is most likely to enable organizations to increase the impact that recruiters have on those they recruit? A) Withholding the company's information B) Excluding personnel specialists C) Recruiting individually D) Providing highly positive, unrealistic descriptions of the job E) Providing timely feedback

providing timely feedback

4) A(n) ________ shows the proportion of employees in different job categories at different times. A) invertible matrix B) transitional matrix C) definite matrix D) task role matrix E) orthogonal matrix

transitional matrix

7) When a company faces a shortage of employees in the workforce, and it predicts that current demand for products or services may not extend to the future, it will A) try to garner more hours out of the existing labor force. B) recruit and train new employees. C) be willing to hire part-time employees. D) decrease the production rate by half to meet quality standards. E) lease out its machinery to other factories, thereby maintaining income.

try to garner more hours out of the existing labor force