OBHR Ch. 6-10 Quiz

________ involves development programs, courses, and events that are developed and organized by the company.

formal training

Which type of analysis is usually conducted first when performing a needs assessment in a training process?

organizational analysis

perfect positive correlation

+1, when one number foes up the other goes up equally

perfect negative correlation

-1, when one number goes up, the other number goes down

validity comes in three steps

1. Company provides evidence from previous criterion-related studies conducted in other situations that shows that a specific test is a valid predictor for a specific job 2. The company provide evidence from a job analysis to document that the job it is trying to fill is similar in all major respects to the job validated elsewhere 3. If the company can show that it uses a test that is the same or similar to that used in the validated setting, then they can generalize the validity from the first context to the new context

criterion-related validity

A method of establishing the validity of a personnel selection method by showing a substantial correlation between the test scores and the job performance - example SAT scores and student GPA

Which of the following is the best example of reverse mentoring?

A mid-level manager cycles through project roles in several departments to develop cross-functional expertise.

The "direct threat" clause is a part of the

Americans with Disabilities Act.

________ involves collecting information and providing feedback to employees about their behavior, communication style, or skills.

Assessment

The ________ allows an individual filing a complaint to have a jury decide whether he or she may recover punitive damages (in addition to lost wages and benefits) for emotional injuries caused by discrimination.

Civil Rights Act of 1991

Which of the following happens during goal setting in the career management process?

Companies ensure that the employees' goals are specific and measurable.

Pedro has been attending lectures by business experts on how to provide excellent customer service

Formal education programs

________ is the process in which employees develop short- and long-term development objectives.

Goal setting

Which of the following is true of voluntary turnover?

It is initiated by the employee.

________ are the relationships, problems, demands, tasks, and other features that employees face in their jobs.

Job experiences

In a typical progressive discipline program, which of the following should be the step taken before terminating an employee?

Last chance notification

Harriet wants all of her team members to receive a raise, so she gives them all a high rating. Which of the following errors is she falling prey to?

Leniency

Ursula wants to evaluate her training. She creates some affective outcomes. What is she trying to measure?

Motivation

________ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others).

Outcome fairness

________ is the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals.

Performance management

In which phase do employees receive language training and an orientation to the new country's culture and customs?

Predeparture phase

________ is the degree to which a measure is free from random error.

Reliability

Southpoint is about to declare bankruptcy and has asked customers, owners, and coworkers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure?

Representativeness

________ is the process of identifying and tracking high-potential employees.

Succession planning

Generalizability

The degree to which the validity of a selection method established in one context extends to other contexts

Validity

The extent to which a performance measure assess all the relevant, and only the relevant, aspects of the job performance

How will you know if Fish and Bait has chosen to focus on traditional career paths for its employees?

The paths consist of a series of steps in a linear hierarchy.

Which of the following is true about the results approach to performance management?

The results approach minimizes subjectivity, relying on objective, quantifiable indicators of performance.

Which of the following is true of employees terminating employment based on voluntary turnover?

They include those who work too many hours as well as those who do not get enough work hours.

An example of an expatriate is a

U.S. citizen working for a U.S. firm in Germany.

Which of the following is an example of using performance management to fulfill an administrative purpose?

Use performance appraisal to make decisions such as pay raises, promotions, retention-termination, layoffs, and recognition of individual performance.

Concurrent validation

a criterion related validity study in which a test is administered to all the people currently in the job and then the incumbents' scores are correlated with existing measures of their performance on the job

Predictive validation

a criterion related validity study that seeks to establish an empirical relationship between applicants' test scores and their eventual performance on the job

Content validation

a test-validation strategy preformed by demonstrating that the items, questions, or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job

With its strong emphasis on mentoring and cross-functional training, employees at SocialByte can readily take on more responsibility and move up in the organization. SocialByte's ________ is considered a model for other companies in the sector.

bench strength

Which of the following groups is most likely to file a suit based on reverse discrimination claims?

caucasians

Which of the following is the first stage in the training design process?

conducting a needs assessment

With the ease of the Internet, it is not uncommon for individuals to copy skills from resume templates to make themselves look more attractive to a recruiter. Knowing this, Ed has created a test to see if what is on the candidate's application are real skills that the candidate has. Ed is testing ________ validity.

content

Presentation methods are most effective for

conveying new facts and different philosophies

The ________ is a measure of the degree to which two sets of numbers are related.

correlation coefficient

An important part of the onboarding process is to explain the history, values, and mission of the company. The ________ step is necessary for employees to understand where they work and their role in the success of the company.

culture

The Americans with Disabilities Act

does not require an organization to make accommodations that cause undue hardship

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on

encouraging employees to give feedback to each other.

Every year managers are given targets for categorizing their employees' performance at the end of the year. The managers are allowed 5 percent at the top, 80 percent in the middle and then 15 percent at the bottom. This company is using

forced distribution

The utility of any test generally ________ as the selection ratio gets lower.

increases

Sylvia was about to leave the company because the job was too easy and not challenging her skills. Her manager approached her with a new project that she would be solely responsible for. This decrease in her job dissatisfaction was the result of

job enrichment.

When gathering information on performance, HR relies on ________ more frequently than any other group, because they will have the most accurate information.

managers

A(n) ________ is an experienced, productive senior employee who helps develop a less experienced employee.

mentor

As a manager, Jorge wants to find out the impact of his company's behavior-modeling training program on his employees' communications skills. The ________ evaluation design is necessary for this purpose.

pretest/posttest comparison group

________ focuses specifically on the methods used to determine the outcomes received.

procedural justice

Kate and Ashley report their manager to HR because they feel that they were denied a promotion because of their age. They are both 29 and William was promoted and he is 45. They are claiming age discrimination. HR informs them that the law does not apply to them based solely on their age, because it does not

protect younger workers.

Three people were chosen from a pool of 14 people tested. This is an example of a ________ ratio.

selection

A ________ is defined dialogue initiated by one or more persons to gather information and evaluate the qualifications of an applicant for employment.

selection interview

The extent to which a performance measure gives guidance to employees about what is expected of them is called

specificity

The employment-at-will doctrine

states that in the absence of a specific contract, either party could sever the employment.

Globo Analytics Inc., a data analysis company, has modified its performance management system. Apart from training employees on their specific tasks, the trainers and managers help the employees become more aware of the overall goals of the company and how their individual performances influence the broader goals of the company. As a result of this, employees' performances have become more consistent with the organization's strategies, goals, and culture. This initiative of Globo focuses on the ________ criterion of performance management.

strategic congruence

The two primary sets of people in an organization who affect an individual's job satisfaction are

supervisors and co-workers.

Reliability

the consistency of a performance measure; the degree to which a performance measure is free from random error

correlation coefficient

the degree of measure to which two number are related

Utility

the degree to which the information provided by selection methods enhances the effectiveness of selecting personnel in real organizations

Appraisals that involve collecting subordinates' evaluations of a manager's behavior or skills are known as

upward feedback.

Which performance management evaluation criterion reflects the extent to which a performance measure assesses all the relevant—and only the relevant—aspects of performance?

validity