OBHR Chapter 10

During the ________ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement. A) peer review B) arbitration C) open-door policy D) mediation E) legal support

A

Javier, a Hispanic employee, is a constant low performer. Mark, his boss, is frustrated and is unable to discharge him due to HR policies. As a consequence, Mark gives Javier low-level work assignments and subjects him to other forms of undesirable treatment. If Javier leaves the organization, these actions can expose Mark to a possible A) retaliation lawsuit. B) forgery lawsuit. C) reverse discrimination suit. D) public policy violation lawsuit. E) civil infringement lawsuit.

A

Lately you have noticed the smell of alcohol on Sue's breath when she returns from her morning break and after lunch. You call Sue into your office and offer her the name and phone number for the ________ program. A) employee assistance B) alternative dispute resolution C) health benefits D) health insurance E) aided workers'

A

Mathew, a production manager, conducts an employee satisfaction survey. The survey reveals high levels of dissatisfaction among the employees in the packing unit who complain about repetitive tasks. In response to this, he adopts an intervention that explicitly focuses on reducing job dissatisfaction due to impoverished or boring tasks. This intervention is an example of A) job enrichment. B) team building. C) prosocial motivation. D) job rotation. E) work complication.

A

Organizations that introduce ________ systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains. A) forced distributions rating B) voluntary distribution rating C) self-rating D) peer-rating E) micromanagement

A

What type of counseling helps displaced employees manage the transition from one job to another? A) Outplacement B) Transition C) Relocation D) Displacement E) Transfer

A

Which of the following is true of voluntary turnover? A) It is initiated by the employee. B) It involves employees an organization would like to discharge. C) It could give rise to more legal consequences than involuntary turnover. D) It usually is a result of a violation of a company rule or misconduct. E) It is the last stage in progressive discipline.

A

enn Wars has decided to downsize. Instead of having the managers tell the employees themselves, they have hired an outside firm. This is an example of A) bias suppression. B) correctability. C) representativeness. D) ethicality. E) consistency.

A

) Low job involvement and low organizational commitment are A) what drive employees who create organizational changes. B) forms of psychological disengagement. C) examples of physical job withdrawal. D) examples of physiological job withdrawal. E) forms of behavioral changes aimed at changing policies.

B

) Negative affectivity is primarily influenced by A) availability of social support. B) disposition of individuals. C) organizational roles. D) work environment. E) pay and benefits.

B

Alternative dispute resolution is a method of resolving disputes that A) involves extensive legislation. B) does not rely on the legal system. C) excludes outside parties. D) does not involve binding arbitration. E) involves only the appealing party.

B

Explanation, consideration, social sensitivity, and empathy are key determinants of A) perceptual justice. B) interactional justice. C) procedural justice. D) outcome justice. E) task justice.

B

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express? A) Physical withdrawal B) Psychological withdrawal C) Internal change D) Whistle-blowing E) Behavioral change

B

Michaela has been consistently coming in late to work and leaving early. Her supervisor has documented this behavior for a month. Before taking the issue to HR and the manager, the supervisor sits down with Michaela and talks to her about her concerns. At the end of the discussion, the supervisor issues Michaela a(n) A) temporary suspension. B) unofficial verbal warning. C) last chance notification. D) threat of suspension. E) termination.

B

Micro Co. is worried about employee job satisfaction. They have started surveying employees at least annually to gauge satisfaction. Analyzing the results and making changes will limit A) dissatisfaction among low performers. B) voluntary turnover. C) involuntary turnover. D) low productivity. E) low quality.

B

Nolan has started to call in sick when there is a scheduled meeting and asks to leave early on days when reports are due. How do you know that Nolan is experiencing job withdrawal? A) Job withdrawal refers to employers discharging employees from jobs that are to be outsourced. B) Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation. C) Job withdrawal refers to retracting a job offer after initial confirmation. D) Job withdrawal refers to voluntary turnover initiated by employees an organization would like to retain. E) Job withdrawal involves a set of actions showcased by the company to discourage its employees from working.

B

VIP Company has started a bowling league and a ski club. VIP decreases job dissatisfaction through A) behavior modification. B) a supportive environment. C) progressive discipline measures. D) third-party negotiations. E) alternative dispute resolution.

B

When Jaclyn approaches HR about a resolution dispute, the HR counselor suggests beginning with A) arbitration. B) open-door policy. C) peer review. D) mediation. E) legal support.

B

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision? A) Social sensitivity B) Explanation C) Consideration D) Empathy E) Consistency

B

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions? A) Bias suppression B) Correctability C) Representativeness D) Ethicality E) Consistency

B

Which of the following is the most important aspect of work in terms of generating satisfaction? A) An employee's salary and the benefits that come along with the work he or she does B) The degree to which work is meaningfully related to core values of the worker C) The extrinsic rewards associated with the work and the organization D) A positive work environment and social support E) The nonmonetary benefits received by the employee in terms of self-esteem and goal satisfaction

B

Which of the following statements offers the strongest predictor of employee turnover? A) "The company's sales goals for next year seem totally out of reach." B) "Most of my best friends are co-workers from the office." C) "This company should offer more skills development opportunities." D) "The department head is good at her job but not very personable." E) "I think some of my team members just skate by on my efforts."

B

Why did some low-paying companies raise hourly wages in the mid-2010s? A) To address the problem of growing income inequality in the country B) To avoid having to hire new employees in a tight labor market C) To compensate for decreased health care benefit packages D) To circumvent legislative efforts to increase the minimum wage E) To draw educated candidates with potential to become managers

B

______ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others). A) Structural fairness B) Outcome fairness C) Procedural fairness D) Process fairness E) Task fairness

B

________ justice is the interpersonal nature of how the outcomes were implemented. A) Outcome B) Interactional C) Procedural D) Result E) Functional

B

An employee who engages in absenteeism is displaying job dissatisfaction through A) behavioral change. B) psychological withdrawal. C) physical withdrawal. D) whistle-blowing. E) arbitration.

C

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of A) perceptual justice. B) interactional justice. C) procedural justice. D) outcome justice. E) income justice.

C

In a typical progressive discipline program, which of the following should be the step taken before terminating an employee? A) Unofficial verbal warning B) Official written warning C) Last chance notification D) Threat of suspension E) Right to go to arbitration

C

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as A) peer review. B) arbitration. C) open-door policy. D) mediation. E) legal support.

C

Most attempts to measure job satisfaction rely on A) observations of employees. B) reports by co-workers. C) workers' self-reports. D) behavioral measures. E) workers' performance reports.

C

Southpoint is about to declare bankruptcy and has asked customers, owners, and coworkers to serve on a committee so that the concerns of all affected groups are heard. This follows the guidance of which procedure? A) Bias suppression B) Correctability C) Representativeness D) Ethicality E) Consistency

C

The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called A) job satisfaction. B) organizational enlargement. C) organizational commitment. D) job engagement. E) job involvement.

C

The degree to which people are energized to do their jobs because it helps other people is called A) job enrichment. B) team building. C) prosocial motivation. D) job rotation. E) work involvement.

C

When management makes a decision on the methods used to determine outcomes, they have used A) outcome justice. B) interactional justice. C) procedural justice. D) result justice. E) input justice.

C

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion? A) Representativeness B) Correctability C) Bias suppression D) Accuracy E) Consistency

C

Which of the following explains the high rate of voluntary turnover among the millennial generation of employees? A) They put a premium on earning high salaries. B) They are overburdened by new technology. C) They need connection to the company mission. D) They dislike working in team environments. E) They resist pressure to enhance their skills.

C

Which of the following happens in the mediation stage of an alternative dispute resolution? A) The two people in conflict attempt to arrive at a settlement together. B) A panel composed of representatives from the same level hears the case. C) A neutral third party hears the case via a nonbinding process. D) A professional arbitrator hears the case and resolves it unilaterally. E) The judiciary system steps in to resolve the dispute based on the suit filed.

C

Which of the following is true of alternative dispute resolution (ADR)? A) ADR relies on the legal system to resolve matters that cannot be handled internally. B) Resolution through an ADR system is expensive, as it involves high costs in terms of legal fees. C) ADR follows a distinct set of actions with a goal of resolving disputes in as few steps as possible. D) ADR is more effective than employee assistance programs in dealing with issues related to drug or alcohol abuse. E) ADR is designed to resolve issues internally and does not engage outsiders to enter the discussion.

C

Which of the following is true of involuntary turnover? A) It is initiated by the employee. B) It involves people an organization would like to retain. C) It is initiated by the organization. D) It usually involves high performers. E) It includes employees who quit a job at will to pursue a change in career.

C

Which of the following suggests that dissatisfied individuals enact a set of behaviors to avoid their work situation? A) Efficiency wage theory B) Equity theory C) Progression of withdrawal theory D) Two-factor theory E) Motivation theory

C

________ focuses specifically on the methods used to determine the outcomes received. A) Outcome justice B) Interactional justice C) Procedural justice D) Result justice E) Input justice

C

________ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems. A) Technical B) Retaining C) Exit D) Mock E) Screening

C

________ is the degree to which people identify themselves with their jobs. A) Job enlargement B) Job enrichment C) Job involvement D) Job recognition E) Job satisfaction

C

A company decides to let go of some employees due to a financial crisis. Jane loses her job, while her colleagues with similar performance ratings and productivity retain their jobs. Jane's judgment of her loss when compared to her colleagues' is a perception of A) structural unfairness. B) process unfairness. C) procedural unfairness. D) outcome unfairness. E) task unfairness.

D

Karolina is new to the unit. She has been working in Germany for the past several years. During her first week in the United States, the unit invites her to lunch, brings in local magazines and newspapers, and tells her how to get to the best grocery stores. This unit is actively practicing A) organizational culture. B) a homogeneous environment. C) organizational support. D) social support. E) an organizational network.

D

Rosa claims that she has been fired because of her accent. Her claim is an example of a A) violation of an implied contract. B) covenant. C) violation of a public policy. D) civil rights infringement. E) violation of employment-at-will.

D

The two primary sets of people in an organization who affect an individual's job satisfaction are A) subordinates and supervisors. B) supervisors and customers. C) co-workers and subordinates. D) supervisors and co-workers. E) subordinates and customers.

D

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy? A) Allen is terminated because he does something illegal. B) Rashad is terminated because he does something unethical. C) Thuy is refused employment because she has a criminal record. D) Rosa is terminated because she refuses to do something unsafe. E) Leon is refused employment on account of lack of credentials.

D

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception? A) Bias suppression B) Correctability C) Representativeness D) Ethicality E) Consistency

D

Which of the following people would be most likely to work longer due to prosocial motivation? A) Viola, a reporter B) Devon, an accountant C) Connie, a salesperson D) Hector, a nurse E) Roy, a miner

D

Anton sent emails and company memos to the media and the Environmental Protection Agency. He is now called a whistleblower because A) he is a satisfied employee. B) he is capable of bringing about internal change. C) he avoided taking the issue to external constituencies. D) he avoided making the grievance public. E) he resorted to the government to address the grievance.

E

Joaquim enjoys his job and feels that he is a productive member of the team. He is displaying A) job enrichment. B) job enlargement. C) job commitment. D) job involvement. E) job satisfaction.

E

Job satisfaction is a function of ________, which can be defined as what a person consciously or unconsciously desires to obtain. A) perception B) appreciation C) contentment D) appraisal E) values

E

Julie's boss, Sanjay, believes that women are not capable of making top-level decisions. Julie's decisions are often sidelined by those of Sanjay's. When Julie confronts Sanjay, he terminates her employment. Which of the following is the most appropriate suit that will help Julie? A) A retaliation lawsuit B) A forgery lawsuit C) A reverse discrimination suit D) A public policy violation lawsuit E) A civil right infringement lawsuit

E

Parker wants his team to fully understand all the responsibilities that the team has. He often moves individuals from one job to the next so that team members have a complete picture of the unit. Parker is practicing A) job involvement. B) job enrichment. C) job engagement. D) job enlargement. E) job rotation.

E

Sylvia was about to leave the company because the job was too easy and not challenging her skills. Her manager approached her with a new project that she would be solely responsible for. This decrease in her job dissatisfaction was the result of A) job transfer. B) job rotation. C) job evaluation. D) job enlargement. E) job enrichment.

E

The Pay Satisfaction Questionnaire (PSQ) focuses on A) the work itself. B) co-workers. C) promotions. D) supervision. E) benefits.

E

The employment-at-will doctrine A) has become more influential in recent years. B) has more legal consequences in voluntary turnover than in involuntary turnover. C) implies that a person may leave an organization at will despite an existing contract. D) allows employers to discharge people at will without sufficient reasons for the discharge. E) states that in the absence of a specific contract, either party could sever the employment.

E

Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ)? A) Job satisfaction B) Supervision C) Tasks involved in a job D) Job description E) Pay

E

Which of the following groups is most likely to file a suit based on reverse discrimination claims? A) Racial minorities B) Homosexuals C) Older workers D) Women E) Caucasians

E

Which of the following statements is accurate about voluntary turnover? A) It is initiated by the employer. B) It involves employees an organization would like to discharge. C) It typically involves legal aspects that have repercussions for the organization. D) It gives the employee no choice in deciding his or her stay in the organization. E) It can lead to the loss of highly valued employees to competitors.

E

Which of the following steps in progressive discipline involves the right to go to arbitration? A) Unofficial verbal warning B) Official written warning C) Temporary suspension D) Threat of suspension E) Termination

E

Why would a company offer generous tuition reimbursement benefits to its employees? A) Because it wants to avoid offering in-house training programs B) Because educated employees predict higher long-term growth C) Because it wants to encourage prosocial behavior D) Because it values intelligent, knowledgeable employees E) Because good benefits produce lower turnover than do high salaries

E

With regard to supervision, employee satisfaction is likely to be highest when A) managers and employees have different values and personalities. B) employees are micromanaged. C) managers focus more on supervising than their own work. D) employees take up supervision as an informal responsibility. E) employees get the support needed to achieve their goal.

E

With respect to employee termination, a(n) ________ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy. A) discrimination B) forgery C) encroachment D) unethical practice E) wrongful discharge

E