OM Vet Final

cross training

when employees are trained to do other things other than their job

What is the difference between CPA and bookkeeping

A CPA has a degree in accounting and has sat for numerous exams. CPAs must also attend continuing education each year to maintain their professional status. A bookkeeper generally learns by trade

Why should a budget be created?

A budget should be created to prevent overspending and shortfalls when paying bills. A practice must budget for taxes and expenses and be able to reinvest money back into the practice in order to purchase equipment

Define some areas that could cause a cash flow crunch

A cash flow deficit could be caused by improper inventory management, fraud, or embezzlement, excessive payroll, or other than profit distributors paid to the owners

what is a held check?

A check that is given to the practice, with the date of acceptance written on the check and asked to be deposited on a later dare

what is an insufficient fund charge?

A check that is returned to a depositors because of lack of funds in the payee account.

What are controlled substances?

A controlled substance is a drug that has been labeled with high abuse potential, therefore the DEA has strict procedures for purchasing and dispensing drug

What is a fixed cost? give some examples

A fixed cost is an expense that does no change regardless or the volume of business. examples include rent, electricity and property axes

main duties associated with a veterinary technician

A technician assists the veterinarian in diagnostic procedures and restraint, and provides team and client education as well as patient care

Define a veterinary technician specialty

A technician specialty is a specialization within a particular field of veterinary medicine, in which credentials are received after completing requirements and examinations

Associate degree

A two-year degree

What is a variable expense? give some examples

A variable expense is an expense that changes with the volume of clients and business, examples include medications, supplies, and pet foods.

Logs should be stored in the same place as controlled substances

False

Veterinary Technologist

Four-year bachelor degree in specialized training to assist veterinarians

Requirements for becoming a credentialed veterinary technician

Graduating from a 2 year veterinary technology program approved by the AVMA

Define how great leadership can benefit the practice?

Great leadership builds an employee bond with the practice and created a proactive environment that requires little management. A motivating leader generates enthusiasm and excitement and provides a path for team members to be successful.

This stage of grief is exhibited in the form of anger

Guilt

responsibilities of a practice manager

Having multiple responsibilities covering all employees, client relations, finance, and overall maintenance of practice

Main duties associated with a veterinary assistant

Helps technicians and veterinarians with restraint, diagnostic and procedures

Why is having a work-life balance important

If one's work balance overload their life balance, burnout will likely occur within 5 years. Team members are seeking flexible schedules with less hours and more work-life balance. Leaving work at the end of the day becomes exactly that. Leaving work.

What is the earliest that records can be shredded?

In most states records can be shredded after 3 years

Define situational leadership

It is the leader's responsibility to recognize and adept to the team in which he/she is leading, it is not up to the team to change or adapt to the leader.

Define how poor leadership can negatively affect the practice

Poor leadership yields high employee turnover, unsatisfied clientele, low client compliance, and high management responsibilities.

Why is legibility so important in medical records?

Records must be legible so that team members can follow instructions for appropriate treatment for the patient. Team members must also be able to refer to the history of the patient when they return for future visits. should the patient need to be refereed to a specialist, the specialty practice must be able to read diagnostics and treatments for the patient, should the case ever become a subject of a lawsuit, the judge must be able to read and understand the record in order to make a fair ruling on the case

Responsibilities of a veterinary assistant

Restraint animals, laboratory skills

Name some effective methods to retain team members

Retaining team members can be effectively accomplished by identifying each team member's wants and needs, cultivating inclusion and enhancing engagement. It also occurs through positive reinforcement, rewards, expanding roles, and career development.

legible, complete medical records are an asset to the hospital and they bring value during a hospital evaluation

True

staff payroll is considered a _____ expense for benchmaring purposes

Variable

specialized payment plan

a plan approved by the veterinarian that allows a down payment with additional regular payments until the balance is paid

Registered Veterinary Technician (RVT)

a veterinary technician that has passed a state licensing exam

licensed veterinary technician (LVT)

a veterinary technician that has passed a state licensing exam

American Veterinary Medical Association (AVMA)

accredits college programs for veterinarian and veterinary technician state licensure and sets the standards of the veterinary medical industry

Consent forms

allow for the performance of routine services by healthcare providers are

Kennel ward

area where animals are housed in cages for surgery, boarding, and care

Treatment area

area where animals are treated or prepared for surgery

Invoice

bill given to a client that lists the costs of services and procedures

nonverbal communication

body language, eye contact, and appearance

Personnel manual

book that describes the staff job descriptions, attendance policy, dress code, and employer expectations

Medical records

can be release to any person asking for a copy, must have owner's consent

cephalic vein

for euthanasia

What is DEAD form 106 used for?

form 106 is used to report any missing controlled subtances

Inventory Management

knowing the price, manufacturer, pharmaceutical company, amount, and expiration date of each item in the facility

Veterinary hospital manager

staff member in charge of the business workings of the entire hospital, including staff scheduling, paying bills, and payroll

veterinary assistant

staff member trained to assist veterinarians and technicians in various duties

consumable products

supplies used on a daily basis that are not considered in the client invoice, such as paper towels, gauze sponges, and cotton balls

automated inventory system

system of counting all supplies and products within the facility by hand and keeping a list of how many items are in stock

veterinarian

the doctor that holds a state license to practice veterinary medicine and holds the ultimate responsibility within the facility

Medical records audit should

Capture missed charges, identify incomplete medical records, identify lapses in recommendations.

American Animals Hospital Association (AAHA)

sets the standards of small animal and companion animals hospitals

A reverse distributor

Incinerates expired controlled substances

DEA form 222 is used to

Order schedule II controlled substances

Bachelor of Science (BS)

a four-year college degree program

The objective portion of the SOAP format includes:

physical examination

when using an intraperitoneal injection for euthanasia, death may take?

15 mins

A loss of ____ or more must be reported to the DEA

3%

Certified veterinary technician (CVT)

A veterinary technician that has passed a state licensing exam

if a practice reports services when they are invoiced, the are reporting by which standard?

Accrual basis

How can a manager increase the value of a hospital

All managers can increase the value of the hospital by ensuring medical records are complete, recommendation are made to clients and that clients accept the recommendations being made

Isolation ward

Area that contains cages and equipment to care for patients that are contagious and may spread disease

Define bench marking and describe the difference between internal and external benchmarks

Bench marking is the process of comparing a practice to others on a local. state, region, or national level. Internal benchmarks look at the practice's historical figures; external benchmarks are the average numbers ir percentages across industry

Name some ways effective leadership is shown

Character, behavior, and actions.

The class with the highest abuse potential is

Class II

What are the abuse potential for ketamine?

Class III

Main duties associated with a kennel assistant

Cleans animals and offers food and water at the veterinarian's request. understands protocols and nutritional requirements of patients

Account history

Client's previous invoices that can be viewed at any time to see past payments and charges

Why are discharge sheet vital?

Clients may not remember all of the information presented to them upon discharge of their pet, information should be in written format so that they may review the information when they get home

Main duties associated with a groomer

Clipping hair, trimming nails, maintaining a pet's hair coat

What is the purpose of continuing education?

Continuing education provides the team with updated information, improves team moral. and is require for those with a license

Normal defense mechanism buffering humans from unbearable news

Denial

3 things a veterinary technician cannot do

Diagnose disease, prescribe medication, perform surgery

Ways in which a diverse team can positively affect the practice.

Diversity provides different insights that can be used to identify problems, solve problems, create solutions, or develop successful pathways to achieve goals.

Define employment development

Employee development is defined as building team retention, motivation, engagement, and individual well-being

Define empowerment and why it is important to empower team members

Empower means to give power or authority, to authorize, to enable or permit. This means giving team members the ability or permission to complete tasks and objectives. Empowering is the concept of encouraging and authorizing workers to take initiative to improve operations, reduce costs, and improve the quality and quantity of service

Why are log sheet required for controlled substances?

Log sheets are required to track all products that have been dispensed. any drug that is not accounted for must be reported as missing (if more than 3% per year)

Purging medical records

Moves inactive medical records to storage area

What does NAVTA stand for?

National Association of Veterinary Technicians in America

Does a client record belong to the client? Why or why not?

No, the medical record does not belong to the client. it is the property of the veterinary practice; however copies can be made for owners at any time.

Requirements of a veterinarian

Obtaining continuing education requirements each year Passing both national and state licensing examinations Graduating from an AVMA accredited school of veterinary medicine

Define organizational development

Organizational development is defined as the development, improvement and effectiveness of the organization that includes the culture, values, systems and behaviors.

What items are mandatory in a medical record? why?

Owner's name, patient's name, patient's information, SOAP, physical exam, treatments: must include name of drug, strength, route of administration, and the initials of the administrator. Diagnosis, Laboratory date: interpretation and comments regarding abnormalities. Prognosis: excellent, fair, guarded or poor. Initials of the doctor ad technicians. All information is required to have a complete medical record

Inventory

Physical count of every medicine and supply item within the facility to record accurate records

What is a SOAP progress note? give an example of each part

SOAP is the format medical records should follow: Subjective, objective, assessment, plan. Subjective information is the reason for the patient's visit. Objective information includes the physical exam. Assessment is the conclusion that can be reached from the subjective and objective sections., including possible diagnosis. The plan includes from the diagnostic workup recommended, along with the intended communication for the owner.

National association of veterinary technicians in America (NAVTA)

Sets the standards of veterinary technology and the care of animals

How often are medical records purged?

State laws vary regarding the length of time medical records must be kept; most states require at least 3 years. Inactive records can be purged from the active record section, moving them to another location within the practice yearly.

What is the fair debt collection practice act and why was it established?

The fair debt collection practices act was established to protect the consumer and set guidelines for credit collectors to abide by. Practices must abide by the guidelines set forth when attempting to collect accounts. guidelines include only speaking with the client that owes money, not calling before or after specified hours, and not place debt collection notices on the outside of statement envelopes.

Define practice mission

The mission is define as the purpose of the hospital and the fundamental reason the practice exists.

Who owns the radiographs of a pet?

The practice owns the radiogrhaphs, but copies can be made for the owners at their request

Why is history taking critical for a medical record?

The presenting complaint must be documented in the record. The history helps the veterinarian determine the diagnostic

Estimate

The proximate cost of services

Define the red flag rule, and discuss why it should be implemented by the veterinary practice

The red flags rule has been established by the federal trade commission to try and decrease fraud, embezzlement and identify theft in businesses. all three factors occur in veterinary medicine and it is up to every practice to protect the clarinets and team members

Veterinary practice act

legal document that outlines rules and regulations of veterinary professionals

components of the communication process

message, sender, channel, receiver

Computer inventory system

method of monitoring supplies and products within the facility and knowing when items need to be reordered

Credit application

paperwork completed by clients to allow them to obtain a line of credit to pay for veterinary services

Travel sheet

paperwork list that codes services and procedures that allows the staff to track fees to charge the client

Kennel Attendant

person working in the kennel area and animals wards, providing food, exercise, and clean bedding

Receptionist

personnel greeting and communicating with patients as they come in and leave the veterinary facility

What is the purpose of the year end physical inventory

physical inventory is required every two years by the DEA, however, some states require a yearly inventory, This allows for drug reconciliation; any product with more than 3% missing must be reported.

what characteristics should be considered when choosing a collection agent

professional ethical and reliable