OP-008
which of the following quality management tools helps managers to determine whether or not a product meets customer needs: a. check sheet b. flow chart c. House of Quality matrix d. scatter diagram
House of quality Matrix
which of the following is a widely used set of quality management standards: a. ISO 8000 b. ISO 31000 c. ISO 9000 d. ISO 1000
ISO 9000
David, and assembly line worker, as a sheet of paper at his station to record the number of defective products he finds during his shift. His paper is called a a. check sheet b. pareto chart c. House of quality Matrix d. Control chart
check sheet
which of the following quality control methods improves quality by saving time in allowing potential problems because earlier earlier in the product design and development process: a. concurrent engineering b. Lean production c. pareto d. House of Quality matrix
concurrent engineering
a key tool in statistical process control is the a. control chart b. cause-and-effect diagram c. check sheet d. scatter diagram
control chart
"Big Q" focuses on a. improving factory conditions b. designing and developing products c. conforming to specifications d. exceeding customer expectations
exceeding customer expectations
another term for quality is a. mediocrity b. adequacy c. excellence d. non-conformance
excellence
which of the following quality control tools is used to analyze a sequence of events and fun relationships within it a. check sheet b. scatter diagram c. flow chart d. statistical process control
flow chart
which of the following is another name for a bar graph: a. histogram b. check sheet c. flow chart d. House of quality Matrix
histogram
The fish bone diagram is a quality control tool used to a. design products b. determine a product quality c. evaluate business processes d. identify cause-and-effect
identify cause-and-effect
which of the following is a true statement regarding the Taguchi method: a. it is part of "little q" thinking b. it is a requirement for organizations to be certified in quality management c. it improves business in manufacturing processes d. it requires a lot of time effort and money in the beginning
it requires a lot of time, effort, and money in the beginning
lean production focuses on a. condensing the product development process b. maximizing customer value while minimizing waste c. designing and developing quality products d. supervising manufacturing processes to ensure efficiency
maximize and customer value while minimizing waste
which of the following is considered the worst of the seven ways identified in lean production a. Overprocessing b. inventory c. defective products d. overproduction
overproduction
which of the following quality management tools helps managers to determine which problems in immediate attention: a. House of quality Matrix b. statistical quality control c. cause-and-effect diagram d. pareto chart
pareto chart
a Focus on how things are done, rather than just the outcomes, is known as a. continual improvement b. Lean production c. process orientation d. concurrent engineering
process orientation
supervising businesses in manufacturing processes to ensure quality and efficiency is a quality control method known as a. concurrent engineering b. statistical process control c. process performance management d. The Taguchi method
process performance management
failure to focus on quality management may result in a. customer satisfaction b. product recalls c. process orientation d. "little q" thinking
product recalls
which of the following quality control tools is a graphical representation of two variables that is used to determine cause and effect: a. histogram b. check sheet c. flow chart d. scatter diagram
scatter diagram
"Little Q" is a _____ way of thinking a. Long term b. modern c. tactical d. strategic
tactical
"Big Q" is also known as a. concurrent engineering b. total quality management c. lean production d. robust design
total quality management