Operation Management Chapter 5

3-D printing has proven to be particularly advantageous for: (a) quality function deployment. (b) prototype development and custom products. (c) robust design. (d) modular design. (e)computer-aided design.

(b) prototype development and custom products.

What technology "builds" products by laying down successive thin layers of plastic, metal, glass, or ceramics? (a)replicator (b)3-D printing (c)virtual reality (d)CAM (e)STEP

(b)3-D printing

What is the use of information technology to control machinery? (a)QFD (b)CAM (c)STEP (d)CAD (e)DFMA

(b)CAM

Which of the following documents lists the operations necessary to produce the component with the material specified in the bill of material? (a)an engineering drawing (b)a route sheet (c)an assembly drawing (d)an operations chart (e)an assembly chart

(b)a route sheet

In which stage of the product life cycle should product strategy focus on process modifications as the product is being "fine-tuned" for the market? (a)introduction (b)maturity (c)incubation (d)growth (e)decline

(b)maturity

Which of the following is true regarding value engineering? (a) Value engineering creates fragile design. (b)Value engineering occurs during production when it is clear the product is a success. (c) Value engineering is oriented toward improvement of design. (d) Value engineering can save substantial amounts of product cost, but quality suffers. (e) Value engineering occurs only after the product is selected and designed.

(c) Value engineering is oriented toward improvement of design.

An engineering drawing shows the: (a) materials, finishes, machining operations, and dimensions of a component. (b) dimensions, tolerances, cost, and sales or use volume of a component. (c) dimensions, tolerances, materials, and finishes of a component. (d) cost, materials, tolerances, and lead-time for a component. (e)cost, dimensions, and machining operations for a component

(c) dimensions, tolerances, materials, and finishes of a component.

Which of the following shows in schematic form how a product is assembled? (a) a process sheet (b) an assembly chart (c) an assembly routing (d) a route sheet (e)an engineering drawing

(b) an assembly chart

A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketch of the ingredients and how they are arranged to make the sandwich. This is an example of a(n): (a) route sheet. (b) assembly chart (c) work order. (d) bill of material. (e) assembly drawing.

(b) assembly chart

Which of the following is NOT a service design technique used to increase service efficiency? (a) modularization (b) increase customer interaction (c) delay customization (d) automation (e) limit the options

(b) increase customer interaction

Which of the following product development strategies has the highest product development risk? (a)joint ventures (b)acquiring the developer (c)alliances (d)purchasing technology (E)new internally developed products

(E) new internally developed products

A product's life cycle is divided into four stages, which are: (a)introduction, growth, saturation, and maturity. (B)introduction, growth, stability, and decline. (c)introduction, maturity, saturation, and decline. (d)incubation, growth, maturity, and decline. (E)introduction, growth, maturity, and decline.

(E)introduction, growth, maturity, and decline.

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This process is known as: (a) Modular design. (b) Robust design. (c) CAD. (d) QFD. (E) Value analysis.

(a) Modular design.

The three major elements of the product decision are: (a) cost, differentiation, and speed of response. (b) legislative, judicial, and executive. (c)goods, services, and hybrids. (d) strategy, tactics, and operations. (e) selection, definition, and design.

(a) cost, differentiation, and speed of response.

A process sheet is a type of: (a) route sheet. (b) bill of material. (c) assembly chart. (d) work order. (e) assembly drawing.

(a) route sheet.

An assembly chart: (a) shows graphically how the product is assembled. (b) lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. (c) shows an exploded view of the product. (d) provides detailed instructions on how to perform a given task. (e) describes the dimensions and finish of each component.

(a) shows graphically how the product is assembled.

________ is used to rank a company's products to determine which products represent the best use of the firm's resources, or, perhaps, to determine which products are to be eliminated. (a)Product-by-value analysis (b)Value analysis (c)Product cost justification (d)Value engineering (e)Financial analysis

(a)Product-by-value analysis

An assembly drawing: (a)describes the dimensions and finish of each component. (b)shows an exploded view of the product. (c)shows, in schematic form, how the product is assembled. (d)lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material. (e)provides detailed instructions on how to perform a given task.

(a)describes the dimensions and finish of each component.

Reducing the complexity of a product and improving a product's maintainability are activities of: (a)manufacturability and value engineering. (b) product-by-value analysis. (c) organizing for product development. (d) design for destruction (DFD). (e) product lifecycle management (PLM).

(a)manufacturability and value engineering.

The analysis tool that lists products in descending order of their individual dollar contribution to the firm is: (a)product-by-value analysis. (b)Pareto analysis. (c)product life cycle analysis. (d)breakeven analysis. (e)decision tree analysis.

(a)product-by-value analysis.

According to PCN analysis, service operations exist only within the area(s) of: (a)surrogate interaction and direct interaction. (b)independent processing, surrogate interaction, and direct interaction. (c)independent processing. (d)independent processing and surrogate interaction. (e)independent processing and direct interaction.

(a)surrogate interaction and direct interaction.

A document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is a(n): (a)work order. (b)assembly chart. (c)bill of information. (d)value analysis. (e)route sheet.

(a)work order.

What type of analysis focuses on the ways in which processes can be designed to optimize interaction between firms and their customers? (a) BOM (b) PCN (c) PLM (d) OI (e) DFMA

(b) PCN

Which of the following is an example of an external product development strategy? (a) enhancements to existing products (b) alliances (c) new internally developed products (d) migrations of existing products (e) All of the above are examples of internal product development strategy.

(b) alliances

Value analysis takes place: (a) when the product is selected and designed. (b) when the product cost is very low. (c) during the production process when it is clear that the new product is a success. (d) when the product is first conceived. (e) during the initial stages of production when something needs to be done to assure product success.

(c) during the production process when it is clear that the new product is a success.

A graphic technique for defining the relationship between customer desires and product (or service) is: (a) the moment of truth. (b) the assembly drawing. (c) the house of quality. (d) product lifecycle management. (e) modular design.

(c) the house of quality.

Which of the following typically shows the hierarchy of components, their description, and the quantity of each required to make one unit of a product? (a)an assembly drawing (b)a route sheet (c)a bill of material (d)an engineering drawing (e)an assembly chart

(c)a bill of material

The role of decision trees in product design is to: (a)rank products in descending order of their dollar contribution to the firm. (b)better understand the customers' wants. (c)calculate the expected value of each course of action. (d)calculate the value of quality function deployment. (e)calculate the value of the moment of truth.

(c)calculate the expected value of each course of action.

Group technology requires that: (a)all bills of material be prepared using the same format. (b)the final products be standardized. (c)each component be identified by a coding scheme that specifies size, shape, and the type of processing. (d)engineering change notices be linked to each of the bills of material and engineering notices. (e)a specific series of engineering drawings be prepared.

(c)each component be identified by a coding scheme that specifies size, shape, and the type of processing.

The dimensions, tolerances, materials, and finishes of a component are typically shown on a(n): (a)assembly chart. (b)assembly drawing. (c)engineering drawing. (d)route sheet. (e)bill of material.

(c)engineering drawing.

At which stage of the product life cycle is product strategy likely to focus on improved cost control? (a)introduction (b)inflation (c)maturity (d)saturation (e)growth

(c)maturity

A route sheet provides a(n): (a)instruction to make a given quantity of a particular item. (b)schematic showing how the product is assembled. (c)sequence of operations necessary to produce the component. (d)exploded view of the product. (e)set of detailed instructions about how to perform a task.

(c)sequence of operations necessary to produce the component.

A result of concurrent engineering in product design is: (a)higher costs. (b) less customer demand. (c)speedier product development. (d)lower quality. (e)all of the above

(c)speedier product development.

Transition to production refers to the act of moving a product to production from what? (a) inventory (b) the supplier (c) the market (d) development (e) the wholesaler

(d) development

Which of the following would likely cause a change in market opportunities based upon levels of income and wealth? (a) technological change (b) legal change (c) sociological and demographic change (d) economic change (e) political change

(d) economic change

Which of the following is TRUE regarding computer-aided design? (a)It is an obsolete technology. (b)It is the use of information technology to control machinery. (c)It results in longer development cycles for virtually all products. (d)It is the use of computers to interactively design products and prepare engineering documentation. (e)It is too expensive to use in most manufacturing and design settings.

(d)It is the use of computers to interactively design products and prepare engineering documentation.

The Japanese method of organizing for product design features: (a)distinct departments with assigned tasks. (b)product managers (champions). (c)teams. (d)a single organization without subdivision or individual teams. (e)none of the above.

(d)a single organization without subdivision or individual teams.

Payoffs, alternatives, and expected monetary values are terms associated with: (a)virtual reality. (b)product life-cycle management. (c)quality function deployment. (d)decision trees. (e)make-or-buy analysis.

(d)decision trees.

What identifies components by a coding scheme that specifies size, shape, and the type of processing (such as size)? (a)bill of material (b)assembly chart (c)engineering drawing (d)group technology (e)assembly drawing

(d)group technology

Which of the following represents an opportunity for generating a new product? (a)changes in professional standards (b)demographic change, such as decreasing family size (c)economic change, such as rising household incomes (d) understanding the customer (e) All of the above are such opportunities.

(e) All of the above are such opportunities.

Operations managers must be able to anticipate changes in which of the following? (a) product opportunities (b) product volume (c) the products themselves (d) product mix (E) all of the above

(e) all of the above

Quality function deployment (QFD): (a)is used early in the design process. (b)translates customer desires into the target design. (c) determines what will satisfy the customer. (d)is used to determine where to deploy quality efforts. (e) all of the above

(e) all of the above

When should product strategy focus on forecasting capacity requirements? (a)at the maturity stage of the product life cycle (b)at the saturation stage of the product life cycle (c)at the introduction stage of the product life cycle (d)at the decline stage of the product life cycle (e)at the growth stage of the product life cycle

(e)at the growth stage of the product life cycle

3-D printing is an extension of: (a)quality function deployment. (b)robust design. (c)concurrent engineering. (d)modular design. (e)computer-aided design.

(e)computer-aided design.

The hierarchy of components, their description, and the quantity of each required to make one unit of a product are documented on: (a)a route sheet. (b)an engineering drawing. (c)a group technology listing. (d)a bill of material. (e)a work order.

a bill of material.