Operation study tools

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In studying positioning of inventory in supply chains, which, if any, of the following is most appropriate? Image 11

-As order decoupling point moves toward the source, cust lead time increases -As order decoupling point moves towards source, inventory goes down

Breakeven analysis (Choose all that apply)

-seeks to determine the point in units produced where cost equal to revenues -is a standard approach to choosing among alternative processes or equipment

Throughput rate is

1 / cycle time 1 / flow time

What is the process maximum output rate (in Order per hours)? on paper 1

15 order/hour

What is the process maximum output rate (in Order per hours)? image 3

15 order/hours

At Hospital, 60 births/ wk. Mother and child stay, on average, 2 days. How many mothers, on average, are at hospital?

17.14 mothers

Line has 4 stations in serial. Sta 1: 2,700 u/ m, sta 2: 2,500 u/m, sta3: 2,300 u/m, sta 4: 2,100 u/m. Max output rate?

2,100 u/m

8 hours of operation. What is the maximum capacity per day ? image 3

480 customer/ day

What is the process maximum output rate? image 3

60 customer/ hr

A1 and A2 are assembled at B. The process output rate in units/hr is image 12

80

What is the the bottleneck operation? Image 4

Add the Toppings and Condiments

Which of these is not a customer - introduced variability?

All of the above are customer - introduced variabilities Request variability Subjective preference variability Arrival variability

Type of process: Image 5

Assembly line

What is the best option if forecast is 450 units? image 10

Buy at $200/unit

Which layout is the most suitable when the volume is very high and very low variety? Image 9

Continuous process

If you maintain inventory at a constant level and keep the throughput rate constant:

Customer delivery dates become more reliable

What is DMAIC?

Define, Measure, Analyse, Improve, Control

Which process typically has the longest customer lead time? image 11

Engineer -to- Order

Which is NOT true about production efficiency

Face to face is better than internet

The goal of fail-safe procedures is to hide occurred errors from customers.

False

The simplest way to think about throughput is the quantity of work completed without regard to any time period

False

Select all true statements 2 on the sheet

For process A, the process capacity is 100 loaves per hour For process B, the process capacity is 133 loaves per hour

This methodology refers to the goal of no more than four defects per million units

Sig Sigma

Little law states there is a relationship between

Inventory, flow time, throughput rate

This process layout is most likely a imAGE 8

Job shop

Which is the most likely process used in this work shop? image 7

Job shop

Which process typically appropriate in producing standard products? Image 11

Make-to- Stock

Which station is the bottleneck? Image 3

Pack Orders because it takes the longest time

Which would be the most likely process for making the product shown? image 6

Project

Which is NOT true about high contact system in a bank (branch office)?

Quality standards are measurable and, thus, fixed

Quality management is

Strategies to ensure customer expectations are met

Quality for a product or service is

The ability to meet and exceed customer expectations

The higher is the degree of customer contact in a service operation

The lower is the process efficiency

Capacity is maximum output rate

True

An example of throughput rate sometimes called output rate is units produced per hour

True?

Little's Law

WIP = Throughput rate X Flow time

Which of the following is a key tool in service design?

blueprinting

Which of these is not a basic quality tool?

continuous improvement

Which is true about a Job shop (workcenter) Image 9

cost per unit is high Equipment are general purposes scheduling is complex

This tool can help in identifying possible points in a process where problems occurs

flowchart

Costs such as scrap, rework, or repair can be classified as

internal failure cost

A unique feature of a service blueprint is

line of visibility

Which is NOT a principle of TQM

no defect in the process or system

For a TV set, which of the following represent the quality dimension "performance"

on, off, sound, color, picture

A diagram that arranges quality problems from highest to lowest frequency of occurrence is a

pareto chart

Costs such as inspection, testing, and other tasks to ensure that the product is acceptable are

preventive costs

How is McDonald's service designed?

the production line approach

Which is NOT a service design approach

the service improvement approach

The term "continuous improvement" is most closely associated with:

total quality management

Generally there is more customer contact in a service organization than in a manufacturing org

yes


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