Operations Instructional Area Exam (9%)

What is a task that might occur at the end of a project? -Assessing team members' satisfaction -Analyzing possible problems -Communicating with stakeholders -Creating a schedule

Assessing team members' satisfaction

An advertising agency can maintain computer data security by limiting access to certain information and by -backing up the computer information twice a year on disks or tapes -assigning each employee a unique password to access the computer system -hiring an independent technical consultant to monitor information -tracking the internet activity of each employee working for the agency

Assigning each employee a unique password to access the computer system

An important reason why employees should follow instructions when using heavy machinery is to -eliminate ongoing problems -avoid serious injury -stop malfunctions from occurring -reduce production conflicts

Avoid serious injury

A project is temporary, which means that it has a definite -beginning and end -outcome -process group -quality

Beginning and end

Which of the following is necessary to the actual production of goods and services: -utility -capital resources -consumers -fiscal control

Capital resources

Protecting company information and intangibles often involves following the rules established to control access to -storage facilities -computer systems -inventory methods -cash registers

Computer systems

Most employees should not attempt to repair a business's -printed signs -electrical equipment -training manuals -scratched desks

Electrical equipment

Employees should report noncompliance to the appropriate government agency when their employers fail to -manage their sales and profits effectively -follow health and safety regulations -set reasonable business objectives -develop communication procedures

Follow health and safety regulations

One of the reasons that small businesses are more likely to be victims of thefts and other crimes than large businesses is that small businesses often have -more dishonest employees. -inadequate security precautions. -less police protection. -longer business hours.

Inadequate security precautions

Which of the following words best describes the relationship of the purchasing department to other departments in a company: -Interrelated --Independent -Unrelated -Unsupportive

Interrelated

What do businesses need to maintain in order to produce goods and services for customers? -List of vendors -Schedule of accounts -Inventory of supplies -Copies of invoices

Inventory of supplies

If you are tracking and managing progress, issues, and changes during a project, you are -communicating with key stakeholders. -ending the project. -monitoring and controlling the project. -starting the project.

Monitoring and controlling the project

Which of the following is an operations activity in business: -selecting media -analyzing investments -obtaining resources -contacting customers

Obtaining resources

A business's cashiers and sales personnel should be trained to protect the business from dishonest customers who attempt to carry out -internal theft -point-of-sale fraud -embezzlement -payroll fund

Point-of-sale fraud

Obtaining goods that will satisfy the needs and wants of a business's customers is a function of -marketing -selling -purchasing -advertising

Purchasing

Employees who follow the manufacturer's instructions when operating business equipment are -lowering fixed costs -meeting grade specifications -improving productivity quotas -reducing the risk of damage

Reducing the risk of damage

When a customer or an employee is involved in a minor accident on the business's premises, an employee of the business should immediately -report the accident to a supervisor or manager. -help the injured person move to a quiet area. -call the local medical emergency number. -offer to take the person home.

Report the accident to a supervisor or manager

If you work for a business that wants to maintain client confidentiality, how should you dispose of old papers that include client information? -Blackout any identifiable information and throw the documents away -Shred the documents -Ask a coworker to destroy the papers for you -Recycle the documents

Shred the documents

Akua is in charge of supervising the entire process of getting products into the marketplace, otherwise known as the flow of goods. Akua's job title is most likely -Line Supervisor. -Inventory Manager. -Chief Financial Officer. -Supply Chain Manager.

Supply Chain Manager

Your employer, The Work Group, does not allow nonemployees in its facility, nor does it permit nonemployees to use company equipment. Which of the following scenarios would comply with The Work Group's policy: -Taking your laptop home to finish a project -Allowing a friend to visit you at work to help you with a project after hours -Letting your brother do his homework on your laptop after work -Bringing a family member to see the office after work

Taking your laptop home to finish a project

Visual inspection is used to monitor inventory levels in many retail stores. For example, hardware stores often place stock cards on pegboards with stock numbers and descriptions for each item displayed. The stock cards specify the number of items to be kept in stock. The amount to reorder will most likely depend on -the physical inventory records of the store and the selling price of the merchandise. -the perpetual inventory records of the store. -the amount of shelf space in the store. -the difference between the number on hand and the specified number -to be stocked.

The difference between the number on hand and the specified number to be stocked

Who is responsible for making sure that a business is a healthy, hazard-free place to work that complies with government regulations? -The government -The employer -Local law enforcement -Employees

The employer

In which of the following situations is a business most likely to experience a security breach: -A small-business owner installs electronic locks and security windows in the company's warehouse. -A business employee uses a paper shredder to destroy business records that it no longer needs. -The last employee to leave a business facility after business hours fails to set the security alarm. -The technology coordinator regularly updates the antivirus software on all of the firm's computers.

The last employee to leave a business facility after business hours fails to set the security alarm

While Ken was heating up his lunch in the company's kitchen microwave oven, his food caught on fire. What is the most appropriate action for Ken to take? -Open the window for evacuation purposes -Leave the kitchen to report the fire to his supervisor -Use the kitchen fire extinguisher to put out the fire -Call 411 and request assistance from the fire department

Use the kitchen fire extinguisher to put out the fire

Which of the following is an example of an employee maintaining a safe work environment: -William follows his employer's rules when he is operating heavy equipment. -Kaylee trips over the computer wires that are lying on the floor of her office. -Anna fails to tell her supervisor that the caution light is blinking on the equipment. -Steve takes the elevator instead of the stairs during the practice fire drill.

William follows his employer's rules when he is operating heavy equipment