Operations MGMT CH 2

Which of the following is/are internal factors that may affect businesses? Multiple select question. Market competition Facilities and equipment Human resources Economic conditions

Facilities and equipment Human resources

Which of the following is/are reason(s) some organizations fail? Multiple select question. Too many opportunities for growth and expansion. Not focusing enough on process design and improvement. Failure to correctly identify customer wants and needs.

Not focusing enough on process design and improvement. Failure to correctly identify customer wants and needs.

Which of the following statements is/are true about SWOT analysis? Multiple select question. SWOT analysis focuses exclusively on internal factors. Swot analysis uses a five forces model to scan the environment. SWOT analysis critically examines factors that may impact business performance. SWOT analysis can be seen as the link between organizational and operational strategy.

SWOT analysis critically examines factors that may impact business performance. SWOT analysis can be seen as the link between organizational and operational strategy.

The ratio of "feet of fence painted" to "number of labor hours" is a Blank______ of productivity. Multiple choice question. total measure partial measure multifactor measure

partial measure

match the following operations decision areas with what the decisions affect

1) Product and service design: costs, quality, liability, and environmental issues 2) capacity: cost structure, flexibility 3) Process selection and layout: costs, flexibility, skill level needed, capacity 4) location: costs, visibility 5) Quality: ability to meet or exceed customer expectations

Which of the following statements about productivity measures is true? Multiple select question. A company may use a variety of different productivity measures. Partial productivity measures are most useful for operations. Multifactor measures are the sum of the corresponding partial measures. The smaller the productivity measure the better, because fewer resources are being used.

A company may use a variety of different productivity measures. Partial productivity measures are most useful for operations.

Which of the following statements is/are correct? Multiple select question. A company's mission is the foundation for its goals, which provide detail and scope for the mission. A mission statement specifies the purpose of an organization. A mission statement serves as a foundation for the development of organizational strategies. Goals are a way to achieve a company's strategy.

A company's mission is the foundation for its goals, which provide detail and scope for the mission. A mission statement specifies the purpose of an organization.

How does marketing influence the competitiveness of an organization? Multiple select question. By identifying price point Through advertising and promotion By ensuring fair treatment of the personnel By ensuring the quality goods and services By identifying consumer wants and needs

By identifying price point Through advertising and promotion By identifying consumer wants and needs

Which of the following statements is/are true about order qualifiers and order winners? Multiple select question. Characteristics may be order qualifiers or order winners at different points in time. Order qualifiers are minimum standards expected by customers. Over time, a characteristic that was once an order qualifier is likely to become an order winner. Order qualifiers and order winners are usually a single set of characteristics.

Characteristics may be order qualifiers or order winners at different points in time. Order qualifiers are minimum standards expected by customers.

Which of the following is/are possible external factors that may affect businesses? Competition Economic conditions Human Resources Financial Resources

Competition Economic conditions

Which of the following is/are possible external factors that may affect businesses? (Select all that apply.) Multiple select question. Competition Markets Suppliers Human resources

Competition Markets Suppliers

Identify the factors that always decrease productivity. Multiple select question. Computer viruses New workers Process standardization Labor turnover

Computer viruses New workers Labor turnover

Which of the following statements is true about a company's core competencies? It is generally sufficient to match a competitor's core competencies. Core competencies must be aligned with an organization's strategies. Core competencies are what a company is founded on and cannot be changed.

Core competencies must be aligned with an organization's strategies.

Time-based strategies focus on reducing the time needed to conduct the various activities in a process. The rationale is that by reducing time the firm receives benefits. What are those benefits? Multiple select question. Lower quality Fewer personnel are required Costs are lower Customer service improves Product innovations appear sooner Productivity is higher

Costs are lower Customer service improves Product innovations appear sooner Productivity is higher

Which of the following are places companies have achieved reduction in the time required to complete activities? Multiple select question. Delivery time Promotion time Processing time Planning time

Delivery time Processing time Planning time

What is the first step in managing and controlling an operation? Multiple choice question. Develop productivity measures Decide critical operations Establish reasonable goals

Develop productivity measures

Which is the narrower concept? Multiple choice question. Strategy Efficiency Productivity

Efficiency

Which of the following statements is/are true? Multiple select question. In the future current order qualifiers may become order winners or vice versa. Order winners are characteristics that make products/services more appealing than those of the competition. Product quality and price are always order winners for an organization in its market.

In the future current order qualifiers may become order winners or vice versa. Order winners are characteristics that make products/services more appealing than those of the competition.

Which of the following is true of a time-based strategy? Multiple choice question. It focuses on maintaining or improving the quality of an organization. It is defined as the time needed to react to a competitive threat. It focuses on reducing the time required to accomplish various activities. It is defined as the time needed to change from producing one type of product or service to another.

It focuses on reducing the time required to accomplish various activities.

When organizations use a low-cost, high-volume strategy, what is the impact on variety of products offered to the customer? It is lower It stays the same It is higher

It is lower

Identify the factors that always decrease productivity. Multiple select question. Labor turnover Process standardization Computer viruses New workers

Labor turnover Computer viruses New workers

Which of the following statements is not true? Multiple choice question. Operations strategy deals with things like product quality, costs, and scheduling. Operations strategy deals with things like financing, costing, and product development.

Operations strategy deals with things like financing, costing, and product development.

Which of the following statements is true of operations strategy? Operations strategy is broader in scope compared to organizational strategy. Operations strategy defines the purpose of the organization. Operations strategy is used to guide the operations function.

Operations strategy is used to guide the operations function.

Which of the following factors do business organizations use to stay competitive? Multiple select question. Price Product/service differentiation Delivery time Tried and tested products

Price Product/service differentiation Delivery time

Which of the following statements about service productivity is/are true? Multiple select question. Service productivity tends to be unaffected by external factors. Process yield can be used to measure service productivity in certain situations. Service productivity is often more difficult to measure than manufacturing productivity. Government statistics tend to include measures of service productivity.

Process yield can be used to measure service productivity in certain situations. Service productivity is often more difficult to measure than manufacturing productivity.

Which of the following factors do business organizations use to stay competitive? Product/service differentiation Tried and tested products Delivery time Price

Product/service differentiation Delivery time Price

Which of the following statements is/are true about productivity? Multiple select question. Productivity is often expressed as a ratio of outputs to inputs. Productivity is often expressed as a ratio of inputs to outputs. Productivity measures the effective use of resources.

Productivity is often expressed as a ratio of outputs to inputs. Productivity measures the effective use of resources.

Which of the following statements is/are true? Multiple select question. Productivity may include the efficient use of a variety of resources. Efficiency is a narrower concept than productivity. Productivity focuses on making the best use out of a fixed set of resources.

Productivity may include the efficient use of a variety of resources. Efficiency is a narrower concept than productivity.

Which of the following is/are internal factors that may affect businesses? Multiple select question. Legal environment Products and services Economic conditions Financial resources

Products and services Financial resources

Two factors that tend to have universal strategic operations importance. What are they? Multiple select question. Maximum utilization Quality Time Cost

Quality Time

Which of the following statements is always true? Multiple choice question. Quality-based strategies focus on reducing the time needed to conduct the various activities in a process. Quality-based strategies focus on improving quality. Quality-based strategies attempt to reduce costs while increasing quality.

Quality-based strategies focus on improving quality.

Which of the following statements is always true? Quality-based strategies attempt to improve the quality of a product while reducing the time to market. Quality-based strategies focus on keeping up with the competition. Quality-based strategies have a variety of possible motivators.

Quality-based strategies have a variety of possible motivators.

Which of the following statements is/are true about SWOT? Multiple select question. Strengths and weaknesses are typically evaluated by marketing people. SWOT can be seen as the link between organizational and operational strategy. Threats and opportunities are internally focused. SWOT analysis has both an internal and an external focus.

SWOT can be seen as the link between organizational and operational strategy. SWOT analysis has both an internal and an external focus.

Which of the following statements about service productivity is/are true? Multiple select question. Service productivity is often more difficult to measure than manufacturing productivity. Service productivity tends to be unaffected by external factors. Process yield can be used to measure service productivity in certain situations. Government statistics tend to include measures of service productivity.

Service productivity is often more difficult to measure than manufacturing productivity. Process yield can be used to measure service productivity in certain situations.

Which of the following are possible steps a company can take to continuously improve productivity? Multiple select question. Set reasonable improvement goals. Measure productivity of all operations. Take a systems view point to ensure changes impact the system as a whole. Punish workers that do not meet standards.

Set reasonable improvement goals. Measure productivity of all operations. Take a systems view point to ensure changes impact the system as a whole.

Which of the following are factors that improve productivity? (Check all that apply.) Multiple select question. High labor turnover Standardization Technological improvements New hires

Standardization Technological improvements

Which of the following statements is/are true about a company's mission and goals? Multiple select question. Strategies are ways to achieve a company's goals. Goals are unlikely to help a company fulfill its mission. A company's reason for existence is laid out in its mission statement. A company's goals are the foundation for its mission.

Strategies are ways to achieve a company's goals. A company's reason for existence is laid out in its mission statement.

What are the impacts of a mismatch between organizational strategy and supply chain management strategy? Multiple select question. More easiness in achieving the smooth flow of goods and services throughout the supply chain Substantial supply chain variations Reduces the ability to compete on price The matching of supply to demand is more difficult

Substantial supply chain variations Reduces the ability to compete on price The matching of supply to demand is more difficult

Which of the following statements is true? Supply chain strategy is the same as business strategy. Supply chain strategy should align with the overall business strategy. Supply chain strategy relates to supplier relationships, not customer relationships.

Supply chain strategy should align with the overall business strategy.

Which of the following statements is true? Multiple choice question. Supply chain strategy relates to supplier relationships, not customer relationships. Supply chain strategy is used to develop organizational goals. Supply chain strategy should cover all aspects of a company's supply chain.

Supply chain strategy should cover all aspects of a company's supply chain.

What is the main determinant of productivity? Multiple choice question. Getting employees to work harder Technological improvements Increased work hours Size of the workforce

Technological improvements

What are the impacts of a mismatch between organizational strategy and supply chain management strategy? Multiple select question. More easiness in achieving the smooth flow of goods and services throughout the supply chain The matching of supply to demand is more difficult Substantial supply chain variations Reduces the ability to compete on price

The matching of supply to demand is more difficult Substantial supply chain variations Reduces the ability to compete on price

Which of the following statements is/are true of tactics? Multiple select question. They provide the focus for decision making. They are more specific than strategies. They provide guidance and direction for carrying out actual operations. They refer to the actual "doing" part of the process

They are more specific than strategies. They provide guidance and direction for carrying out actual operations.

Which of the following statements best defines tactics? They refer to the approach that is used to guide the operations function. They are the methods and actions taken to accomplish strategies. They are the statements that provide the detail and the scope of the mission of an organization. They are the special attributes and abilities that give an organization a competitive edge.

They are the methods and actions taken to accomplish strategies.

Which of the following statements about productivity measures is/are true? Multiple select question. They can be used to evaluate a company's competitiveness. They can be used to track performance over time. They are always an easy and effective way to evaluate employees.

They can be used to evaluate a company's competitiveness. They can be used to track performance over time.

Which of the following statements is true of time-based strategies? Multiple choice question. Time-based strategies are based on the rationale that a reduction in time will inevitably result in a drop in quality. Time-based strategies primarily focus on maintaining or improving the quality of an organization's products or services. Time-based strategies reduce costs by reducing the time required to complete tasks.

Time-based strategies reduce costs by reducing the time required to complete tasks.

Identify some of the reasons for the failure of some organizations. Multiple select question. Putting too much emphasis on long-term financial performance. Underestimating the importance of internal communication and cooperation between functional areas. Not investing enough in necessary capital or human resources.

Underestimating the importance of internal communication and cooperation between functional areas. Not investing enough in necessary capital or human resources.

Productivity measures ______. Multiple select question. can be used to evaluate an entire industry's performance should use a single input to evaluate the productivity of a country as a whole can be used to identify areas for improvement

can be used to evaluate an entire industry's performance can be used to identify areas for improvement

The special attributes or abilities possessed by an organization that give it a competitive edge are referred to as: competitiveness order winners operations strategies core competencies

core competencies

Competitiveness defines how efficiently an organization meets the wants and needs of BLANK relative to others that offer similar goods or services

customers

Manufacturing productivity is ______ to measure, compared with service productivity. Multiple choice question. more difficult equally difficult less difficult

less difficult

Productivity: Multiple select question. measures the effective use of resources. is especially important for businesses that use a quality-based strategy. measures output relative to input.

measures the effective use of resources. measures output relative to input.