Organization Behavior Chapters 3 + 4

Emotional Intelligence

-Self Management -Social Awareness -Self-Awareness -Social Skills

Openness involves the ability to get along with others on the job.

FALSE

Personality attributes are usually considered to be unstable and fluctuating.

FALSE

The big five personality traits are a set of fundamental traits that are not especially relevant to organizations.

FALSE

perceptual filter

In the attention stage of perception, we consciously or unconsciously select what we will pay attention to

Power oriented

The person is interested in power

Human oriented

The person views people and relationships in a positive manner

Abilities

also called aptitude, are natural talents to do something mental or physical

Skills

are acquired talents that a person develops related to specific tasks

Social skills

include leadership, effectiveness in leading change

Emotional labor

is generally defined as the act of expressing organizationally desired emotions during service transactions.

Perception

is the mental process that we use to understand our environment

Emotional intelligence includes all of the following EXCEPT

locus of control

Which term refers to the degree to which a person generally considers herself responsible for the things that happen to her?

locus of control

Which of the "Big Five" personality dimensions is associated with being anxious, depressed, angry, and insecure?

neuroticism

Emotional dissonance

occurs when employees have to project one emotion while feeling another

People with a high level of ____ are willing to listen to new ideas and to change their own ideas, beliefs, and attitudes in response to new information

openness

Social awareness

the ability to understand the emotional makeup of other people and skills in treating people according to their emotional reaction

Social perception

the process of gathering, selecting, and interpreting information about how we view ourselves and other

Schema

-are mental or cognitive models or patterns that people apply to understand and explain certain situations and event -People use schemas in the closure process to help complete incomplete pictures. -They are frameworks that allow us to fill in information in social settings

Attribution process

-inferring and assigning a cause to a behavior -One of the first steps in the attribution process involves deciding whether the cause of a behavior is internal or external

Agreeableness includes being

All of these

3 Stages of Perception

Attention Stage - This involves paying attention to signals from the environment. Organization Stage - During this stage we organize the information that our filters have allowed through. Interpretation and Judgment Stage - In this stage we clarify and translate information we have organized so we can decide on its meaning.

A person's locus of control is the extent to which a person believes circumstances are a function of either his/her own actions or of external factors beyond his/her control.

TRUE

Empathy, managing emotions, and social skill are components of emotional intelligence.

TRUE

Individual differences are personal attributes that vary from one person to another person.

TRUE

People with high neuroticism often experience difficulties when dealing with stress.

TRUE

Technical, Interpersonal, Conceptual Skills

Technical- knowledge of the job processes, methods, tools and techniques; Interpersonal - knowledge of interpersonal relationships. Conceptual - knowledge of problem solving, etc

Which of the following statements regarding assessing employees' "Big Five" personality traits is true?

The "Big Five" personality traits are based primarily on research conducted in the United States.

Which of the "Big Five" personality dimensions is associated with being polite, good-natured, cooperative, forgiving? agreeableness

agreeableness

What is personality a product of?

both heredity and the environment

Personality affects which of the following?

choice of career

Which of the "Big Five" personality dimensions refers to being sociable, assertive, talkative, and energetic?

extroversion

Personality

refers to a set of psychological characteristics that make each person unique

A supervisor who experiments with new ideas, takes a chance with new products, and leads his or her department in new directions has high

risk propensity.

interactionist view

suggests that heredity and the environment both influence the development of individual differences

Self-management

the ability to control or redirect disruptive impulses and moods and regulate your own behavior

Self-awareness

the ability to recognize and understand your moods, emotions, and drives as well as their effect on others.

Research has found that ____ people tend to be higher performers in a variety of jobs.

conscientious

Individuals who score high in ____ tend to take their jobs seriously and act responsibly at work.

conscientiousness

Which of the "Big Five" personality dimensions is associated with being careful, thorough, responsible, organized, hardworking, achievement-oriented, and persistent?

conscientiousness

The extent to which personality attributes are inherited from our parents or shaped by our environment is called ____ by psychologists.

nature versus nature