Organization ch. 14

In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or her _____.

situational control

Organizations may apply trait theory by _____.

using personality assessments and management development programs

Kim supervises a group of customer service representatives. Kim is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. In the contingency model, Kim has _____.

high situational control

When Nelson saw Betty in the stockroom stuffing her purse with expensive printer cartridges, Betty was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." This is an example of using a(n) _____.

personal appeal

David's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, David has _____.

poor leader-member relatoins

The three dimensions of situational control are leader-member relations, the task structure, and _____.

position power

__________, which all managers have, is power that results from managers' authority to reward their subordinates. Rewards can range from praise to pay raises, from recognition to promotions.

reward power

Amy, the manager of a branch location of a large travel firm, treated company resources as if they were her own and encouraged continued development and training of her employees. She cared about the staff deeply and even organized international volunteering activities to promote their growth. Amy could best be described as which type of leader?

servant

Research indicates that women tend to display more _____, while men tend to display more ______.

social leadership; task leadership

According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?

using a more autocratic style

Pat is something of a cheerleader around his team. He shares his vision and expresses his confidence in their ability to achieve it. He is quick to compliment and acknowledge their accomplishments, and is enthusiastic about their successes. According to revised path-goal theory, Pat is using a(n) ______ leadership style.

value-based

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

path-goal

Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?

servant

______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

servant

Personalized power is directed at helping others.

false

Leaders especially want ________ who are productive, reliable, honest, cooperative, proactive, and flexible.

followers

Narcissism is a view manifested in such expressions as "All people lie to get what they want" and "You have to cheat to get ahead."

false

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

false

According to Fiedler's contingency model, ______ situation control favors a leader who is ______-oriented.

moderate; relationship

In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.

move to a more suitable situation

____________ is the model in which an effective leader makes desirable rewards available, clarifies how employees can achieve objectives, and provides them support in doing so.

House's path-goal model

Which of the following is not one of the five sources of power?

appearance

Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactic?

consultation

The influence tactic most likely to result in the enthusiastic commitment of employees is _____

consultation

According to House's revised path-goal theory, a leader's style should vary depending on which of the following?

employee characteristics and environmental factors

Medical knowledge possessed by doctors results in their ______ power.

expert

A possible explanation for the limited number of women holding executive leadership positions is that women typically do not aspire to be CEOs.

false

Authority is the extent to which a person is able to influence others so they respond to orders.

false

Carlos is a manager who has poor leader-member relations with his employees who perform unambiguous, easily understood tasks. He should use a task-motivated leadership style.

false

Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.

false

Narcissism is a key positive leadership trait.

false

Which of the following is considered a "soft" tactic used to influence others?

ingratiating tactics

Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33% over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.

supportive

Which of the following is incorrect about the leader-member exchange (LMX) model of leadership?

the LMX focuses only on the behaviors or traits of leaders

Which of the following statements is not a practical implication of the behavioral approaches to leadership?

there is one best style of leadership

______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

transactional leadership

Charismatic leadership is now considered part of ______ leadership.

transformational

______ leadership helps employees pursue organizational goals over self-interests.

transformational

______ power results from one's specialized knowledge.

expert

According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.

laissez-faire

______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.

leader-member exchange (LMX)

According to John Kotter, management is about coping with complexity.

true

E-Leadership is using information technology for one-to-one, one-to-many, and between group and collective interactions.

true

Followers seek and admire leaders who create feelings of significance, community, and excitement.

true

Initiating structure leadership is more concerned with task accomplishment than employee satisfaction or retention.

true

Erin, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Erin has _____.

weak position power

Which of the following statements about leadership and management is true?

management and leadership are complementary systems of action

The best leaders display both transactional and transformational leadership styles.

true