Organizational Behavior Ch 1,2,3,4,5,6

131) ________ is the ability to direct the simultaneous actions of different parts of the body. A) Stamina B) Body coordination C) Balance D) Dynamic flexibility E) Extent flexibility

B) Body coordination

111) ________ is an individual's current capacity to perform the various tasks in a job. A) Inductive reasoning B) Dynamic strength C) Deductive reasoning D) Ability E) Social intelligence

D) Ability

17) Betty believes that it is best to take the casual or common sense approach to reading others. She needs to remember that ________. A) the casual approach is nonsensical, and should be avoided as much as possible B) the systematic approach and the casual approach are one and the same C) laboratory experiments on human behavior often result in unreliable findings D) the casual or common sense approach to reading others can often lead to erroneous predictions E) behavior is unpredictable, hence there is no accurate way to analyze it

D) the casual or common sense approach to reading others can often lead to erroneous predictions

27) You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication? A) the psychologist B) the anthropologist C) the political scientist D) the social psychologist E) the industrial engineer

D) the social psychologist

41) Variations in the economy, longevity, and birth rates are all forces which affect ________. A) organizations B) socio-economic conditions C) OB studies D) the workforce E) networking conditions

D) the workforce

83) Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives. This can happen when employees have high human capital. A) neglect B) engagement C) tardiness D) turnover E) absenteeism

D) turnover

115) Edwin is a plant manager and is adept in framing corporate policies for hiring and training. Which of the following dimensions of intellectual ability does his skill reflect? A) spatial visualization B) deductive reasoning C) inductive reasoning D) verbal comprehension E) perceptual speed

D) verbal comprehension

85) The phrase ________ can refer to any characteristic that makes people different from one another. A) lateral diversity B) individual diversity C) organic diversity D) workplace diversity E) deep-level diversity

D) workplace diversity

33) Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure? A) psychology B) operations management C) corporate strategy D) political science E) sociology

E) sociology

137) In ________ cultures, similarity to peers is more important for predicting career advancement. A) egalitarian B) individualistic C) collectivistic D) affective E) sociocentric

B) individualistic

7) The number of direct reports under a manager has increased from ________ to ________. A) 5; 7 B) 4; 10 C) 2; 7 D) 1; 5 E) 3; 4

A) 5; 7

11) On average, managers spend most of their time doing which managerial activity? A) Traditional management B) Communication C) Human resource management D) Networking E) Systems

A) Traditional management

207) Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) emotions C) moods D) emotional labor E) cognition

A) affect

87) A study conducted by a management consulting firm found that companies with higher morale ________. A) experienced a larger growth in their stock prices B) experienced a larger growth in market share C) experienced a smaller decrease in their stock prices D) experienced a smaller decrease in their market share E) had more dissatisfied employees

A) experienced a larger growth in their stock prices

33) In regards to job engagement, having a good manager they enjoy working for and ________ were found to be the top causations. A) feeling appreciated by one's supervisor B) being paid what they feel they are worth C) getting timely promotions D) socializing with one's coworkers E) having flexible work schedules

A) feeling appreciated by one's supervisor

44) Research shows that someone with a ________ core self-evaluation will also have a ________ job satisfaction level. A) high; high B) high; low C) low; high D) low; low E) There is no connection between these two factors

A) high; high

159) Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________. A) psychological empowerment B) organizational commitment C) perceived organizational support D) employee engagement E) job satisfaction

A) psychological empowerment

25) Austin is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on a job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________. A) psychology B) anthropology C) political science D) social psychology E) archaeology

A) psychology

47) Which of the following is not an action characteristic of an organization in flux? A) replacing temporary workers with permanent ones B) reorganizing divisions C) downsizing operations D) subcontracting noncritical services and operations to other organizations E) selling off poorly performing divisions

A) replacing temporary workers with permanent ones

28) You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. You should expect that the faculty member from ________ will probably contribute information about large-scale group behavior. A) sociology B) psychology C) social psychology D) anthropology E) industrial engineering

A) sociology

117) Hiba leads a team of interior decorators. Her job requires her to visualize various positions of objects in space. Which of the following dimensions of intellectual ability does this skill accurately refer to? A) spatial visualization B) memory C) deductive reasoning D) perceptual speed E) inductive reasoning

A) spatial visualization

103) Which of the following biological characteristics is a potent variable in explaining turnover? A) tenure B) religion C) gender identity D) sexual orientation E) race

A) tenure

10) ________ is an emotion that falls into the category of high positive affect. A) Serenity B) Elation C) Fatigue D) Boredom E) Relaxation

B) Elation

56) Which of the following are typically assigned just before or after a group is formed? A) inputs B) environment C) individual responsibilities D) roles E) culture

D) roles

17) Which of the following mood dimensions is a pure marker of high negative affect? A) depression B) stress C) fatigue D) boredom E) nervousness

E) nervousness

156) Thad, Jamarcus, and Willy have been working for Davidson International each for three years. While the trio started together as analysts and are all still on the same team, Jamarcus has recently been made a team lead while Willy and Thad are still in their respective positions although Willy did receive a small raise after his last performance evaluation. Willy was happy to receive the raise but felt guilty that Thad did not also get a raise. Which best describes Willy's feelings? A) cognitive dissonance B) affective behavior C) job satisfaction D) workplace deviance E) organizational citizenship

A) cognitive dissonance

136) In ________ cultures, similarity to supervisors is more important for predicting career advancement. A) collectivistic B) sociocentric C) egocentric D) peer-to-peer E) individualistic

A) collectivistic

51) How can the gaps between what managers think employees feel and what employees really feel be reduced? A) conducting regular surveys B) enforcing administrative policies C) improving work place conditions D) providing incentives E) training employees

A) conducting regular surveys

61) Individuals with high levels of both ________ and ________ are most likely to have high levels of job satisfaction. A) core self-evaluations; career commitment B) core self-evaluations; mentoring relationships C) mentoring relationships; social interactions D) social interactions; core self-evaluations E) mentoring relationships; career commitment

A) core self-evaluations; career commitment

135) Which of the following is not a component of comprehensive workforce programs encouraging diversity? A) encouraging their employees to learn foreign languages and culture to promote and attract a diverse workforce B) encouraging fair treatment of all people regardless of their demographic characteristics C) fostering personal development practices that bring out the skills and abilities of all workers D) teaching managers about the legal framework for equal employment opportunity E) teaching managers how a diverse workforce will be better able to serve a diverse market of customers and clients

A) encouraging their employees to learn foreign languages and culture to promote and attract a diverse workforce

82) Tamara, a female African American employee, arrives at work one day to find in the break room a note on a coffee pot which reads "Tamara Only." Later, she finds a similar sign on a bathroom door. Which of the following terms best defines the type of discrimination Tamara has been subjected to? A) exclusion B) mockery C) intimidation D) sexual harassment

A) exclusion

53) An ethically healthy climate ________. A) exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors B) is non-existent in businesses C) seldom allows employees to do their work productively D) cannot be created by managers, but must be dictated by the organization's mission E) interferes with the actual performance of the organization

A) exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors

73) Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________. A) exit B) voice C) loyalty D) neglect E) acceptance

A) exit

76) Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________. A) exit B) voice C) loyalty D) neglect E) citizenship

A) exit

22) The way we ________ an emotion is not always the same as the way we ________. A) experience; show it B) experience; interpret it C) show; interpret it D) show; trust it E) trust; experience it

A) experience; show it

158) What refers to a positive feeling about a job, resulting from an evaluation of its characteristics? A) job satisfaction B) job involvement C) job stability D) organizational commitment E) social investment

A) job satisfaction

85) Under which of the following conditions is job dissatisfaction not likely to translate into turnover? A) lack of job prospects B) alternative job prospects C) high human capital D) ease of job mobility E) high employee education

A) lack of job prospects

120) Hassan is a server at a popular restaurant. He addresses all his customers by their first names. Which of the following dimensions of intellectual ability does this skill accurately refer to? A) memory B) inductive reasoning C) deductive reasoning D) spatial visualization E) perceptual speed

A) memory

114) Aria can calculate and juggle numbers in her head. Which of the following dimensions of intellectual ability does her skill reflect? A) number aptitude B) perceptual speed C) spatial visualization D) deductive reasoning E) inductive reasoning

A) number aptitude

93) One issue that does seem to differ between men and women, especially when the employee has preschool-age children, is ________. A) preference for work schedules B) willingness to conform C) willingness to learn new skills D) the ambition to excel E) greater employee participation

A) preference for work schedules

66) Popular measures of organizational efficiency include return on investment, output per hour of labor, and ________. A) profit per dollar of sales B) number of employees retained C) number of franchises created D) reduction in customer complaints E) achieving sales goals

A) profit per dollar of sales

100) One of the most controversial aspects of the ADA is the provision that requires employers to make reasonable accommodations for people with ________. A) psychiatric disabilities B) physical disabilities C) learning disabilities D) medical disabilities E) speech and language disabilities

A) psychiatric disabilities

68) The two major forms of workforce diversity are ________ and ________. A) surface-level diversity; deep-level diversity B) surface-level diversity; lateral-level diversity C) organizational-level diversity; individual-level diversity D) lateral-level diversity; deep-level diversity E) physical-level diversity; intellectual-level diversity

A) surface-level diversity; deep-level diversity

90) Job embeddedness refers to connections to the job and community ________. A) that result in an increased commitment to the organization B) that allows the employee to strictly focus on one or two tasks C) which provides the highest levels of job satisfaction D) which strengthens an organizational culture E) that allow supervisors to have strict control over their employees

A) that result in an increased commitment to the organization

37) Organizational commitment is defined as ________. A) the degree to which an employee identifies with the organization they work for and its goals B) an employee's belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly C) the degree to which an employee's sense of fulfillment and self-worth is related to their job D) the amount of effort an employee will make in order to keep or advance their position in an organization E) the degree to which an employee believes their work impacts their organization

A) the degree to which an employee identifies with the organization they work for and its goals

50) Many employees of global firms are "on call" 24 hours a day for all of the following reasons except ________. A) they are able to create and structure their own roles with flexible work schedules B) they need to consult with colleagues or customers eight or ten time zones away C) they can now do their work at home or other non-office locations D) they are being asked to put in longer hours by their organizations E) they are facing increasing demands of globalization and competition

A) they are able to create and structure their own roles with flexible work schedules

15) According to Luthans, if you want to be an effective manager, your time would be best spent on which managerial activity? A) Traditional management B) Communication C) Human resource management D) Networking E) Systems

B) Communication

130) ________ is the ability to make rapid, repeated flexing movements. A) Extent flexibility B) Dynamic flexibility C) Dynamic strength D) Trunk strength E) Explosive strength

B) Dynamic flexibility

126) ________ is the ability to exert muscular force repeatedly or continuously over time. A) Trunk strength B) Dynamic strength C) Explosive strength D) Static strength E) Body coordination

B) Dynamic strength

86) Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness. The management is considering enforcing several restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance? A) Employers must take corrective action to stop the unwanted activities. B) Employers should attack the source of the problem, i.e., the dissatisfaction. C) Employers must introduce surveillance to ensure smooth flow of work. D) The management must suspend employees who engage in deviant workplace behaviors. E) The management must restrict the activities that adversely affect productivity.

B) Employers should attack the source of the problem, i.e., the dissatisfaction.

143) The theory of cognitive dissonance was proposed by ________. A) Maslow B) Festinger C) Hofstede D) Skinner E) Pavlov

B) Festinger

18) Which of the following beliefs explains the usefulness of the systematic approach to the study of organizational behavior? A) Human behavior does not vary a great deal between individuals and situations. B) Human behavior is not random. C) Human behavior is not consistent. D) Human behavior is rarely predictable. E) Human behavior is often not sensible.

B) Human behavior is not random.

214) When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion? A) It is a general, unambiguous feeling. B) It is accompanied by facial expressions. C) It has a lengthy duration. D) It is a positive feeling. E) Her reaction is cognitive in nature

B) It is accompanied by facial expressions.

18) Which of the following statements is true regarding the degree to which people experience emotions across cultures? A) The degree to which people experience emotions is independent of culture. B) People in China report experiencing fewer positive and negative emotions as compared to people in other cultures. C) Western cultures experience more negative emotions and fewer positive emotions than Eastern cultures. D) The emotions experienced by people in China are more intense as compared to emotions experienced by people in other cultures. E) Eastern cultures like China view emotions like pride more positively than Western individualistic cultures such as the United States.

B) People in China report experiencing fewer positive and negative emotions as compared to people in other cultures.

92) Which of the following statements is not an accurate representation of important differences between men and women affecting job performance? A) There are no consistent male-female differences in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability. B) Research suggests that women believe sex-based discriminations are less prevalent than do male employees. C) Psychological studies have found women are more agreeable and willing to conform to authority. D) Working mothers are more likely than their counterparts to prefer part-time work, flexible work schedules, and telecommuting in order to accommodate their family responsibilities. E) After rethinking what constitutes male and female roles, we can safely assume no significant difference in job productivity between men and women. Answe

B) Research suggests that women believe sex-based discriminations are less prevalent than do male employees.

32) ________ focuses on the study of people in relation to their social environment. A) Psychology B) Sociology C) Corporate strategy D) Political science E) Operations management

B) Sociology

91) Which of the following statements represents findings from studies of the age-turnover relationship? A) The older you get, the less likely you are to be satisfied with your job. B) The older you get, the less likely you are to quit your job. C) The older you get, the more likely you are to equip yourself with new skills. D) The older you get, the more likely you are to take a leave of absence. E) The older you get, the less likely you are to be productive on the job.

B) The older you get, the less likely you are to quit your job.

38) Which of the following statements best describes contingency variables? A) They are scientific factors based on universal truths. B) They are factors that moderate the relationship between two or more events or situations. C) There is general consensus among OB researchers that they can be controlled. D) They are the cause-and-effect principles that tend to apply to all situations that have been discovered. E) They are simple and universal principles that explain organizational behavior. Answer: B

B) They are factors that moderate the relationship between two or more events or situations.

11) Research finds that when nothing in particular is happening, called positivity offset, most individuals experience ________. A) an intensely positive mood B) a mildly positive mood C) a neutral mood D) a mildly negative mood E) an intensely negative mood

B) a mildly positive mood

67) Of the "Big Five" personality traits, which two are most associated with job satisfaction? A) neuroticism and agreeableness B) agreeableness and conscientiousness C) conscientiousness and openness to experiences D) openness to experiences and extroverted E) extroverted and neuroticism

B) agreeableness and conscientiousness

53) There is a strong link between employee ________ and ________. A) attitudes; skill set B) attitudes; personality C) personality; ability D) ability, attitudes E) ability, skill set

B) attitudes; personality

146) Any incompatibility between two or more attitudes or between behavior and attitudes results in ________. A) organizational dissonance B) cognitive dissonance C) attitudinal clarification D) values clarification E) affective reactance

B) cognitive dissonance

76) Although discrimination has come under great legal and public scrutiny over the past years, still thousands of cases of discrimination occur every year. Which action would not be considered a form of discrimination? A) exclusion B) conflict C) incivility D) profiling E) All are forms of discrimination.

B) conflict

109) Jared was raised on a cattle farm and currently works as a civil engineer. When Jared recently represented his company at a formal dinner, his supervisor was surprised to see Jared wearing an expensive suit with cowboy boots. Jared's boots would be an example of his ________. A) religion B) cultural identity C) abilities D) ethnicity E) tenure

B) cultural identity

71) Differences in characteristics such as personality, values, and beliefs form part of ________. A) surface-level diversity B) deep-level diversity C) lateral-level diversity D) organizational-level diversity E) individual-level diversity

B) deep-level diversity

153) Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the ________. A) values of the elements creating the dissonance B) degree of influence the individual believes he or she has over the elements C) degree of positive affect the person has toward the behavior D) fact that values and attitudes will vary over the short term E) awareness that dissonance exists

B) degree of influence the individual believes he or she has over the elements

13) Employees who have ________ were found to have improved attitudes once they talked about their experiences with their coworkers. A) simple work tasks B) emotionally-challenging work events C) traumatic personal life events D) sexual harassment experiences E) poor performance reviews

B) emotionally-challenging work events

60) Ample evidence exists which indicates that an employee who is satisfied and treated fairly is more likely to ________. A) meet their managers expectations B) engage in citizenship behaviors C) be recruited by other organizations D) be named team lead E) become used by others within the team

B) engage in citizenship behaviors

21) Of the ways in which we express emotions, ________ has/have proven to be the most difficult to interpret. A) body language B) facial expressions C) words D) emotions E) vocalizations

B) facial expressions

44) Whereas ________ focuses on differences among people from different countries, ________ addresses differences among people within given countries. A) workforce diversity; globalization B) globalization; workforce diversity C) culture; diversity D) culturalization; workforce diversity E) psychology; social psychology

B) globalization; workforce diversity

67) The survival of an organization depends on not just how productive the organization is, but also on ________. A) their economy of scale B) how well they fit in the environment C) which products they produce D) their geographic expansion E) the strength of their competitors

B) how well they fit in the environment

8) The purpose of organizational behavior is to ________. A) better understand management B) improve an organization's effectiveness C) balance diversity D) create boilerplates E) replace human resources

B) improve an organization's effectiveness

42) Over the past 15 years, longevity rates have ________ while birth rates have ________. A) decreased; decreased B) increased; decreased C) increased; remained consistent D) increased; increased E) decreased; increased

B) increased; decreased

160) The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________. A) job satisfaction B) job involvement C) job stability D) organizational commitment E) social embeddedness

B) job involvement

47) Thad, Jamarcus, and Willy have been working for Davidson International each for three years. While the trio started together as analysts and are all still on the same team, Jamarcus has recently been made a team lead while Willy and Thad are still in their respective positions although Willy did receive a small raise after his last performance evaluation. Of the five major job attitudes, Jamarcus probably has the highest level of ________, while Willy probably has the highest level of ________. A) job satisfaction; perceived organizational support B) job satisfaction; organizational commitment C) organizational commitment; job involvement D) organizational commitment; job satisfaction E) job involvement; job satisfaction

B) job satisfaction; organizational commitment

34) In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera's job attitudes best be described? A) low job satisfaction and low job involvement B) low job satisfaction and high job involvement C) high job satisfaction and low job involvement D) high job satisfaction and high job involvement E) low organizational commitment

B) low job satisfaction and high job involvement

69) By 2020, it is expected that 25 percent of the working population will be ________. A) Asian B) over 55 C) black D) female E) under 30

B) over 55

40) Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude relative to the above stated example. A) psychological empowerment B) perceived organizational support C) organizational commitment D) employee engagement E) job involvement

B) perceived organizational support

35) Which of the following is not considered a major job attitude by OB researchers? A) job satisfaction B) positive personality C) organizational commitment D) employee engagement E) job involvement

B) positive personality

14) A ________ means that when nothing is going on, people are generally in a mildly good mood. A) low positive affect B) positivity offset C) high positive affect D) residual positivity E) high negative affect

B) positivity offset

26) You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation? A) sociology B) psychology C) anthropology D) political science E) industrial engineering

B) psychology

13) Negative affect is a mood dimension consisting of ________ at the low end. A) nervousness B) relaxation C) anxiety D) stress E) depression

B) relaxation

52) As the manager of a high volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers. Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles? A) pay them more B) seek input from the tellers on how to improve their job C) offer them flex time D) bring donuts for the break room E) let the tellers manage themselves

B) seek input from the tellers on how to improve their job

88) When one creates a stereotype, they are using judgements on ________. A) the way someone looks B) the group to which someone belongs C) the way other people talk about someone D) just the individual at hand E) well proven facts.

B) the group to which someone belongs

24) Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of culture E) the level of interacting groups

B) the level of the individual

4) According to a recent large-scale survey, 58 percent of managers did not receive ________. A) pay incentives B) training C) administrative support D) insurance E) office space

B) training

77) Although diversity does present many opportunities for organizations, effective diversity management means also working to eliminate ________. A) surface-level diversity B) unfair discrimination C) ethnic diversity D) irrelevant biographical characteristics E) discrepancies in employee performance

B) unfair discrimination

74) Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________. A) exit B) voice C) loyalty D) neglect E) acceptance

B) voice

80) Munwar is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation? A) exit B) voice C) loyalty D) neglect E) performance

B) voice

81) Attending union meetings as a way of coping with job dissatisfaction would be what type of response? A) exit B) voice C) loyalty D) neglect E) reification

B) voice

84) Under which of the following conditions is job dissatisfaction less predictive of turnover? A) when employees consider their current jobs to be unattractive B) when employees are presented with unsolicited job offers C) when employment opportunities are plentiful D) when employees are highly skilled E) when employees are highly educated

B) when employees are presented with unsolicited job offers

20) If a manager uses data to define objectives, develop theories of causality, and then test those theories, then she can ultimately determine ________. A) which products to produce B) which employee activities are relevant to objectives C) what objectives the company needs to follow D) who should be fired E) all of the above

B) which employee activities are relevant to objectives

79) Which of the following is not a consequence of discrimination for employers? A) reduced productivity B) workplace diversity C) citizenship behavior D) negative conflicts E) increased turnover

B) workplace diversity

119) ________ is the ability to imagine how an object would look if its position in space were changed. A) Cymographic visualization B) Deductive reasoning C) Spatial visualization D) Perceptual speed E) Inductive reasoning

C) Spatial visualization

133) The Tent Prine Inc. wishes to enhance its workforce diversity by targeting recruiting messages to specific demographic groups underrepresented in the workforce. If it wants to maximize its results, which of the following options should it not resort to? A) recruit at colleges, universities, and other institutions with significant numbers of underrepresented minorities B) place advertisements in publications geared toward specific demographic groups C) form partnerships with associations like the Society for Women Engineers D) enter into a contractual agreement to hire from the Graduate Minority Business Association E) rely on word of mouth marketing from its employees and resort to an e-mail campaign

E) rely on word of mouth marketing from its employees and resort to an e-mail campaign

98) According to David Galenson, individuals do their most creative work during their ________. A) teens, 20s, and 30s B) 20s, 30s, and 40s C) 40s, 50s, and 60s D) 30s, 40s, and 50s E) teens, 30s, and 60s

C) 40s, 50s, and 60s

132) ________ is the ability to maintain equilibrium despite forces pulling off equilibrium. A) Extent flexibility B) Dynamic strength C) Balance D) Stamina E) Dynamic flexibility

C) Balance

12) ________ is a pure marker of low positive affect. A) Stress B) Relaxation C) Boredom D) Tranquility E) Anxiety

C) Boredom

122) ________ is the ability to use logic and assess the implications of an argument. A) Verbal comprehension B) Inductive reasoning C) Deductive reasoning D) Perceptual speed E) Spatial visualization

C) Deductive reasoning

128) ________ is the ability to expend a maximum of energy in one or a series of acts. A) Trunk strength B) Extent flexibility C) Explosive strength D) Static strength E) Dynamic flexibility

C) Explosive strength

22) Holly needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on ________. A) intuition or "gut feeling" B) organizational behavioral studies C) subjective assessments D) preconceived notions E) systematic study

E) systematic study

123) Hector is a chief consultant and has to choose between suggestions offered by members of his team. Which of the following dimensions of intellectual ability does this skill accurately refer to? A) perceptual speed B) verbal comprehension C) deductive reasoning D) memory E) spatial visualization

C) deductive reasoning

65) Which of the following is not an example of organizational citizenship behavior? A) telling your friends about the company's great work environment B) contributing to a fund for a co-worker to help with medical bills C) discouraging a friend from applying for a job at the company D) working over the weekend to make sure a project gets done E) volunteering to help a colleague meet a deadline

C) discouraging a friend from applying for a job at the company

80) Carol is over 55 years of age and is targeted for layoff because she is highly paid and has lucrative benefits. Which of the following terms explains what she has been subjected to? A) recessionary practice B) mockery and insult C) discriminatory practice D) exclusion E) incivility

C) discriminatory practice

71) The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________. A) pay B) low motivation C) dissatisfaction D) lack of loyalty E) low levels of employee engagement

C) dissatisfaction

51) Situations where an individual is required to define right and wrong conduct are termed ________. A) diversity issues B) human resource problems C) ethical dilemmas D) organizational complexities E) social puzzles

C) ethical dilemmas

81) Martha claims that she has been assigned marginal job roles or light workloads that do not lead to promotion. Which of the following terms accurately explains the type of discrimination she has been subjected to? A) intimidation B) sexual harassment C) exclusion D) inclusion E) insult

C) exclusion

75) Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________. A) exit B) voice C) loyalty D) neglect E) acceptance

C) loyalty

79) Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them? A) exit B) voice C) loyalty D) neglect E) performance

C) loyalty

210) Which of the following terms best describes feelings that tend to be less intense than emotions? A) affect B) cognition C) moods D) thoughts E) reactions

C) moods

59) At the group level, processes can include all but which of the following? A) communication B) politics C) motivation D) conflict E) power

C) motivation

38) Of the following attitudes, the best predictor of turnover is ________. A) pay B) supervision C) organizational commitment D) cognitive dissonance E) affective dissonance

C) organizational commitment

82) To get his company through some hard economic times, Ben's hours have just been reduced from 40 a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve, and he can go back to working full time. Which of the following best describes Ben's response to his dissatisfaction? A) active, constructive, voice B) passive, destructive, neglect C) passive, constructive, loyal D) active, destructive, exit E) active, constructive, loyal

C) passive, constructive, loyal

41) Siddarth has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, takes into account employees' opinions, and overall, is highly supportive. Siddarth's attitude toward his employing organization is indicative of ________. A) psychological empowerment B) employee engagement C) perceived organizational support D) core self evaluations E) organizational citizenship

C) perceived organizational support

23) Which behavioral science discipline is most focused on understanding individual behavior? A) sociology B) social psychology C) psychology D) anthropology E) organizational behavior

C) psychology

105) In the United States, there are no federal laws prohibiting discrimination based on which of the following? A) religion B) gender C) sexual orientation D) race E) disability

C) sexual orientation

5) There is a connection between companies which have ________ and the incorporation of organizational behavior principles. A) high turnover rates B) specialized technical processes C) superior financial performance D) long-lasting CEO's E) all of the above

C) superior financial performance

74) Diane and Clarke are two employees in an organization who recently started working together. Diane is an older, long-tenured woman raised in rural Kansas, who achieved her current level in the organization by starting as a high school graduate and working her way up the hierarchy. Clarke is a young, recently hired male college graduate with a business degree, raised in a Spanish-speaking neighborhood in Miami. However, both are deeply committed to their families, share a common way of thinking about important work problems, like to work collaboratively, and are interested in international assignments in the future. Which of the following describes the diversity between these two? A) lateral-level diversity B) deep-level diversity C) surface-level diversity D) individual-level diversity E) hierarchical-level diversity

C) surface-level diversity

16) In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion? A) common sense B) direct observation C) systematic study D) speculation E) organizational theory

C) systematic study

3) Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global Answer: C

C) technical

139) The emotional or feeling component of a person's attitude is called ________. A) complex understanding B) the cognitive component C) the affective component D) a complex attitude E) the behavior component

C) the affective component

46) In high power-distance countries such as China, employee perceived organizational support perceptions are not as deeply based on employer demonstrations of fairness, support, and encouragement. The difference is ________. A) the rate of financial rewards B) the amount vacation days awarded C) the level of expectations by employees D) the willingness to work overtime by employees E) the willingness of employers to take part in employees personal lives

C) the level of expectations by employees

68) Who are most likely to demonstrate organizational citizenship behaviors? A) the highest paid employees B) the lowest paid employees C) those who receive positive feedback on their citizenship behaviors D) those whose citizenship behaviors go unnoticed E) the supervisor

C) those who receive positive feedback on their citizenship behaviors

72) While initial meetings may depend on surface-level diversity in making attempts to understand other individuals, studies show that after time ________ and ________ become more important to understanding the other individual. A) stereotypes; assumptions B) assumptions; judgments C) values; personality D) age; wisdom E) gender; age

C) values; personality

9) According to Luthans, in addition to Traditional management roles, effective managers engage in all of the following activities except ________. A) Human resource management B) Networking C) Communications D) All of the above E) None of the above

D) All of the above

138) Which of the following answer choices is the best definition of attitude? A) Attitudes indicate how one will react to a given event. B) Attitudes are the yardstick by which one measures ones actions. C) Attitudes are the emotional part of an evaluation of a person, object, or event. D) Attitudes are evaluative statements of what one believes about something or someone. E) Attitudes are a measure of how the worth of an object, person or event is evaluated.

D) Attitudes are evaluative statements of what one believes about something or someone.

154) Cameron loves her job as a data programmer, but her co-worker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron's work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all, Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron's problems with Blake? A) Cameron should invite Blake to lunch and directly confront him with her feelings. B) Cameron should invite Blake to coffee to clarify if there are any misunderstandings. C) Cameron should simply ignore Blake and his behavior. D) Cameron should make a point of going to Blake's work station and leaving a mess. E) Cameron should ask a manager to help divide the work load for the next project.

D) Cameron should make a point of going to Blake's work station and leaving a mess

57) Charles makes $24,000 a year. Ana makes $40,000 a year. Ellis makes $75,000 a year. Adam makes $75,000 a year. Shonali makes $30,000 a year. Which of the following is not a true statement about the usual correlation between pay and job satisfaction? A) Charles is less likely to be satisfied with his job than Adam. B) Ana is as likely to be as satisfied with her job as Ellis. C) Ellis and Adam are more likely to be satisfied with their jobs than Shonali. D) Charles is less likely to be satisfied with his job than Shonali. E) Shonali is as likely to be satisfied with her job as Charles

D) Charles is less likely to be satisfied with his job than Shonali.

86) ________ can be defined as actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance. A) Intimidation B) Exclusive practices C) Sexual harassment D) Discriminatory policies or practices E) Inclusive practices

D) Discriminatory policies or practices

129) ________ is the ability to move the trunk and back muscles as far as possible. A) Dynamic strength B) Static strength C) Dynamic flexibility D) Extent flexibility E) Explosive strength

D) Extent flexibility

87) Which is the best manner in which to deal with racial and ethnic diversity in the workplace? A) Ignore the differences...we are all the same. B) Implement policies which prohibit cultural conversations. C) Create work groups which have members of all possible racial groups. D) Hold an orientation in which team members can discuss their differences. E) Force people to work with people with whom they are uncomfortable.

D) Hold an orientation in which team members can discuss their differences.

12) On average, managers spend the least amount of time doing which managerial activity? A) Traditional management B) Communication C) Human resource management D) Networking E) Systems

D) Networking

13) According to Luthans, if you want to be a successful manager, your time would be best spent on which managerial activity? A) Traditional management B) Communication C) Human resource management D) Networking E) Systems

D) Networking

36) Lance recently earned his doctorate from a historic University, famous for its top academics and sports programs. While in graduate school, he was very active in student life and intramurals and maintained an active social life while earning high marks for his teaching and research. Upon graduation, he was elected "senator at large" for the alumni association and still maintains strong relationships with his faculty and mentors. After graduation, Lance was hired as an assistant professor at a metropolitan University. This University is only 30 years old, has no sports program and very little collegiality among the faculty and staff. Although his teaching evaluations are high, he gets very little positive input from his supervisors and feels that he is constantly being abused and overworked by the administration, regardless of his personal life. With which two job attitudes is Lance most likely having issues? A) Cognitive Dissonance and Job Satisfaction B) Job Satisfaction and Employee Engagement C) Employee Engagement and Perceived Organizational Support D) Perceived Organizational Support and Cognitive Dissonance E) Job Satisfaction and Perceived Organizational Support

D) Perceived Organizational Support and Cognitive Dissonance

116) ________ is the ability to identify visual similarities and differences quickly and accurately. A) Memory B) Verbal comprehension C) Spatial visualization D) Perceptual speed E) Inductive reasoning

D) Perceptual speed

63) Which of the following does not apply to corporate social responsibility? A) Not all projects are equally meaningful for every person's job satisfaction B) Participation for all employees is sometimes expected C) Some organizations require employees to con-tribute in a prescribed manner D) Pressuring people to go along with CSR will help them think outside the box E) CSR measures can seem disconnected from the employee's actual work

D) Pressuring people to go along with CSR will help them think outside the box

30) ________ blends concepts from psychology and sociology and focuses on the influence people have on one another. A) Corporate strategy B) Anthropology C) Political science D) Social psychology E) Archaeology

D) Social psychology

73) Which of the following statements is true regarding surface-level diversity? A) Surface-level diversity will overcome fundamental differences and promote harmony. B) Surface-level diversity can co-exist with deep-level diversity within an organization. C) Surface-level diversity does not affect employees' perceptions. D) Surface-level diversity, not thoughts and feelings, is mostly reflected in Demographics. E) Surface-level diversity in the workforce can be eliminated by effective diversity management.

D) Surface-level diversity, not thoughts and feelings, is mostly reflected in Demographics.

23) You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the Japan, what is your likely reaction? A) You ignore the man...he means nothing to you B) You ignore the man....he is obviously crazy C) You become alarmed...he is obviously crazy D) You become alarmed...you might have somehow offended him E) You become angry...he should have said hello

D) You become alarmed...you might have somehow offended him

45) What kind of relationship exists between organizational commitment and job productivity? A) an inverse relationship B) an independent relationship C) a weak relationship D) a positive relationship E) a negative relationship

D) a positive relationship

211) Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger? A) an affect B) a thought C) a mood D) an emotion E) a mental process

D) an emotion

142) Which of the following is an example of an affective attitude? A) believing that you did a good job B) the observation that most dogs have four legs C) the opinion that it is never acceptable to steal D) anger at being unfairly accused of a wrongdoing E) the avoidance of a restaurant where one once received bad service

D) anger at being unfairly accused of a wrongdoing

62) Vance has been at his job as a department manager for four years. During this time, Vance has continually been abused by his supervisor; however, he has continued to do his job well. If Vance's motivation falters, what behavior is Vance most likely to exhibit? A) begin showing up for work late B) bring everyone donuts C) stop attending the monthly directors meeting D) both A and C E) each A, B, and C

D) both A and C

31) Jude is a social psychologist. He is working on a concept in social psychology, which is a major study area, and learning how to implement it and how to reduce barriers to its acceptance. Jude is studying the concept of ________. A) culture B) ethics C) power D) change E) fatigue

D) change

75) The act of discriminating can be positively utilized in all of the following manners except________. A) hiring appropriate candidates B) making promotional decisions C) recognizing differences in skill sets D) classifying members of a given race for marketing purposes E) determining the direction of a strategic plan

D) classifying members of a given race for marketing purposes

37) Munwar and Jackson both work as logistics supervisors at a successful restaurant management company. Recently, the manager for District G retired and both Munwar and Jackson have been approached about filling the position. While Munwar was excited about the possible promotion, Jackson was not interested in the position because it would require relocation and travel as well as the supervision of over 200 employees. Jackson's behavior can be explained through ________. A) sociology B) big data C) organizational behavior D) contingency variables E) interpersonal skills

D) contingency variables

61) The combination of ________ and ________ at doing one's core job tasks is a reflection of one's level of task performance. A) effectiveness; esteem B) efficiency; motivation C) roles; motivation D) effectiveness; efficiency E) efficiency; esteem

D) effectiveness; efficiency

107) Alton, a mid-level manager for Knockaround Clothing in charge of monthly inventory, often participates in quarterly meetings of the Cherokee Nation in Tahlequah, Oklahoma. Alton's supervisors' allowing him flex time to attend these meetings embraces Alton's ________. A) religion B) cultural identity C) abilities D) ethnicity E) tenure

D) ethnicity

19) Basing managerial decisions on the best available scientific support is called ________. A) intuition B) organizational process C) organizational behavior D) evidence-based management E) conceptual management

D) evidence-based management

78) Which of the following is a type of discrimination that cannot be monitored or observed and may occur simply because the actor is not aware of the effects of their actions? A) randomization B) inclusion C) company policy D) exclusion E) sexual harassment

D) exclusion

84) Recently, Thadius announced that he and his partner Ryan were planning to marry. Since this time, Thadius has no longer been invited to lunch with the members of his team and was not asked to play in the inter-departmental softball league this year. Thadius is experiencing which form of discrimination? A) sexual harassment B) intimidation C) insult D) exclusion E) incivility

D) exclusion

43) An individual's involvement with, satisfaction with, and enthusiasm for the work he/she performs is known as ________. A) employee engagement B) job involvement C) loyalty D) job satisfaction E) psychological empowerment

D) job satisfaction

88) Common causes of counterproductive work behaviors include ________. A) lack of job satisfaction B) being in the wrong line of work C) being in the wrong organization D) lack of promotional opportunities E) abusive supervision

D) lack of promotional opportunities

58) At the individual level, processes can include all but which of the following? A) emotions and moods B) motivation C) perception D) leadership E) decision making

D) leadership

83) Saad, an Arab-American employee, has been asked if he is a terrorist. Which of the following terms best defines the type of discrimination he has been subjected to? A) exclusion B) inclusion C) intimidation D) mockery E) sexual harassment

D) mockery

112) Which of the following is not a part of the nine basic physical abilities identified by research to be needed in the performance of physical tasks? A) dynamic strength B) stamina C) balance D) perceptual speed E) extent flexibility

D) perceptual speed

42) In the context of employee engagement, it is observed that the highly engaged employees feel a deep connection to their company. Disengaged employees ________. A) feel disconnected, portraying deviant behavior at the workplace B) put in efforts to be as good as engaged employees C) continue working without affecting the turnover D) put time but no attention into their work E) engage in productive activities to prove their worth

D) put time but no attention into their work

2) Which of the following is not a core topic of organizational behavior? A) motivation B) attitude development C) conflict D) resource allocation E) work design

D) resource allocation

29) Group behavior, power, and conflict are central areas of study for ________. A) archaeologists B) philanthropists C) anthropologists D) social psychologists E) operations analysts

D) social psychologists

45) Workforce diversity means that organizations are becoming more heterogeneous in terms of all of the following except ________. A) age B) gender C) domestic partners D) socio-economic status E) religion

D) socio-economic status

70) Differences in characteristics like education, ethnicity, regional background, and gender form part of ________. A) individual-level diversity B) organizational-level diversity C) lateral-level diversity D) surface-level diversity E) deep-level diversity

D) surface-level diversity

21) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based

D) systematic

90) Someone who had been stereotyped may experience which of the following? A) lower job satisfaction B) higher absenteeism C) health issues D) higher turnover intentions E) each of these may occur

E) each of these may occur

209) Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him? A) affect B) cognition C) moods D) emotional labor E) emotions

E) emotions

72) The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework. A) voice and neglect B) neglect and loyalty C) exit and voice D) loyalty and exit E) exit and neglect

E) exit and neglect

65) Group cohesion should lead to ________. A) citizenship behaviors B) withdrawal behaviors C) task performance D) productivity E) group functioning

E) group functioning

10) "Dissonance" means ________. A) reactance B) constancy C) resistance D) consistency E) inconsistency

E) inconsistency

1) What are the three primary determinants of behavior in organizations? A) profit structure, organizational complexity, and job satisfaction B) individuals, profit structure, and job satisfaction C) individuals, groups, and job satisfaction D) groups, structure, and profit structure E) individuals, groups, and structure

E) individuals, groups, and structure

77) A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________. A) must formulate strategies to attack and eliminate deviant behaviors B) must keep track of absenteeism and turnover among the employees C) must make jobs easier and targets achievable D) must offer periodic salary increments E) must try to improve employee attitudes

E) must try to improve employee attitudes

78) Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________. A) exit B) voice C) loyalty D) social voice E) neglect

E) neglect

19) A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding? A) bandwagon effect B) framing effect C) the fundamental attribution error D) self-serving bias E) positivity offset

E) positivity offset

64) A group with a high level of cohesion is most likely to exhibit ________. A) processes B) inputs C) citizenship behaviors D) withdrawal behaviors E) productivity

C) citizenship behaviors

121) Adrianna is a research analyst in the New York Stock Exchange. Her job requires her to forecast demand for various companies' stocks and shares for various time periods. Which of the following dimensions of intellectual ability does this skill accurately refer to? A) verbal comprehension B) memory C) inductive reasoning D) spatial visualization E) perceptual speed

C) inductive reasoning

54) The variables, such as personality, group structure, and culture, which lead to processes are called ________. A) resources B) abilities C) inputs D) ethics E) genetics

C) inputs

91) Job embeddedness predicts important employment outcomes of ________. A) organizational citizenship behaviors B) counterproductive work behaviors C) job satisfaction D) absenteeism E) job performance

C) job satisfaction

156) Which of the following is not a moderating variable of the attitude-behavior relationship? A) direct experience B) correspondence to behavior C) power D) accessibility E) importance

C) power

150) Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. Mrs. Jonas is likely experiencing ________. A) cognitive dissonance B) unresolved anger C) ethical evasion D) uncertainty avoidance E) social pressure

A) cognitive dissonance

99) Which of the following statements is not an accurate representation of statistical findings showing the differences in outcomes and attitudes between Whites and African Americans? A) African Americans and Hispanics also have lower turnover rates than Whites. B) African Americans and Hispanics perceive discrimination to be more prevalent in the workplace. C) Substantial racial differences exist in attitudes toward affirmative action, with African Americans approving of such programs to a greater degree than Whites. D) African Americans generally fare worse than Whites in employment decisions. E) Individuals tend to slightly favor colleagues of their own race in performance evaluations, promotion decisions, and pay raises.

A) African Americans and Hispanics also have lower turnover rates than Whites.

49) Which one of the following is not an example of globalization? A) After years of lackluster performance, Boeing realized it needed to change its business model. B) McDonald's sells hamburgers in more than 100 countries in six continents. C) All major automobile makers now manufacture cars outside their borders. D) At Finland-based phone maker Nokia's renowned research center in Helsinki, non-Finns now outnumber Finns. E) ExxonMobil, a so-called United States company, reported that less than six percent of their 2011 earnings were from gas and products sales in the United States.

A) After years of lackluster performance, Boeing realized it needed to change its business model.

208) Which of the following statements is true regarding emotions? A) Emotions are caused by specific events. B) Emotions last longer than moods. C) Moods are more action oriented in nature than emotions. D) Emotions are generally not indicated by distinct facial expressions. E) Emotions are less intense feelings than moods.

A) Emotions are caused by specific events.

96) ________ is the additional set of cultural characteristics which often overlaps with race. A) Ethnicity B) Civilization C) Diversity D) Anthropology E) Acculturation

A) Ethnicity

15) ________ is a pure marker of high positive affect. A) Excited B) Serene C) Nervous D) Relaxed E) Bored

A) Excited

125) Which of the following statements is not true about the Wonderlic Cognitive Ability Test? A) Most of the companies using the Wonderlic stop using other hiring tools, such as application forms or interviews. B) It measures both speed and power, so the average score is pretty low—about 21/50. C) It is able to provide valid information cheaply (for $5 to $10/applicant). D) It has different forms and each has 50 questions. E) More companies are using the Wonderlic in hiring decisions.

A) Most of the companies using the Wonderlic stop using other hiring tools, such as application forms or interviews.

46) ________ influences employees' behavior so strongly that organizations have started employing specific employees to preserve the status quo of the company. A) Organizational culture B) Socio-economic environment C) Politics D) Human resources E) Social media

A) Organizational culture

57) ________ are actions that individuals, groups, and organizations engage in as a result of inputs. A) Processes B) Cultures C) Structures D) Outcomes E) Policies

A) Processes

95) ________ is defined as the biological heritage people use to identify themselves. A) Race B) Diversity C) Culture D) Civilization E) Ethnography

A) Race

134) ________ is the ability to continue maximum effort requiring prolonged effort over time. A) Stamina B) Static strength C) Explosive strength D) Dynamic strength E) Balance

A) Stamina

127) ________ is the ability to exert force against external objects. A) Static strength B) Extent flexibility C) Explosive strength D) Dynamic strength E) Trunk strength

A) Static strength

101) Which of the following is not an example of a physical or mental impairment that substantially limits one or more major life activities? A) Stockholm syndrome B) alcoholism C) Down syndrome D) deafness E) schizophrenia

A) Stockholm syndrome

94) Which of the following statements is not an accurate representation of statistical findings showing the relationship between women employees and absence and turnover rates? A) Women have lower rates of absenteeism than men do. B) Women are more likely to turn over than men. C) Men are increasingly sharing responsibility for child care. D) An increasing number of men report feeling a conflict between their home responsibilities and their work lives. E) Mothers were rated especially low in competence.

A) Women have lower rates of absenteeism than men do.

97) Despite misperceptions, the majority of studies have shown virtually no relationship between ________. A) age and job performance B) gender and job performance C) age and job satisfaction D) gender and job satisfaction E) job performance and job satisfaction

A) age and job performance

34) This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations. A) anthropology B) corporate strategy C) political science D) operations research E) psycholinguistics

A) anthropology

35) The subject of organizational culture has been most influenced by which behavioral science discipline? A) anthropology B) psychology C) social psychology D) political science E) corporate strategy

A) anthropology

36) Myriam is analyzing the gender roles of men and women in management in the United States and comparing them to the gender roles in management in Japan. She is surveying fifty male and fifty female managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB. A) anthropology B) psychology C) archaeology D) political science E) corporate strategy

A) anthropology

48) Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures? A) by adapting his management style to their differences B) by keeping a straightforward and open communication style C) by using his own motivations to guide others D) by treating everyone uniformly, regardless of their background E) by guiding them to adapt to his management style

A) by adapting his management style to their differences

141) The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude. A) cognitive B) affective C) reflective D) behavioral E) reactive

A) cognitive

102) Which of the following statements is not an accurate representation of research findings on the impact of disabilities on employment outcomes? A) Workers with disabilities receive higher performance evaluations, whether or not the evaluations would be considered as objective. B) Despite higher performance ratings, individuals with disabilities tend to encounter lower performance expectations and are less likely to be hired. C) For many employers, disability is a value imperative—they believe they must hire disabled workers for legal or ethical outcomes. D) Mental disabilities may impair performance more than physical disabilities. E) Individuals with such common mental health issues as depression and anxiety are significantly more likely to be absent from work.

C) For many employers, disability is a value imperative—they believe they must hire disabled workers for legal or ethical outcomes.

10) Navar is a manager at a mid-sized consulting first. Within his role, he is responsible for motivating those under him to go out and meet new clients. Which of the four managerial activities is Navar exhibiting? A) Traditional management B) Communication C) Human resource management D) Networking E) Systems

C) Human resource management

14) According to Luthans, if you want to be a successful manager, your time would be best spent not focusing on which managerial activity? A) Traditional management B) Communication C) Human resource management D) Networking E) Systems

C) Human resource management

118) ________ is the ability to identify a logical sequence in a problem and then solve the problem. A) Verbal comprehension B) Perceptual speed C) Inductive reasoning D) Spatial visualization E) Deductive reasoning

C) Inductive reasoning

212) Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? A) It is a simple, unambiguous feeling. B) Her response is prolonged. C) It has a contextual stimulus. D) Her response is not accompanied by facial expressions. E) It is cognitive in nature

C) It has a contextual stimulus.

213) When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? A) It is a very strong feeling. B) It is brought about by a specific event. C) It has a lengthy duration. D) It is a positive feeling. E) It is expressed on his face.

C) It has a lengthy duration.

155) Your friend Leslyn has been driving a Mustang for the past few years and is very vocal about how much she likes her car. Unfortunately, she was recently in an accident and has now purchased a brand new Challenger. Now she talks about how much she likes the Challenger and has started to criticize Mustangs! Which statement would best describe what you should say to Leslyn the next time she talks about cars? A) Leslyn, I liked your Mustang but your Challenger is great too! B) Leslyn, I am sorry about your car. Why did you not get another Mustang? C) Leslyn, I am sorry about your car Mustang. It was a great car but your Challenger is great too! D) Leslyn, I am sorry about your Mustang but do you need to be so negative toward it now? E) Leslyn, your negativity is driving us all nuts!

C) Leslyn, I am sorry about your car Mustang. It was a great car but your Challenger is great too!

62) Which generational group has the highest correlation between corporate social responsibility and job satisfaction? A) Generation X B) Baby Boomers C) Millennial D) Generation Alpha E) G.I. Generation

C) Millennial

39) ________ is the degree to which employees believe the organization values their contribution and cares about their well-being. A) Psychological empowerment B) Employee engagement C) Perceived organizational support D) Organizational commitment E) Job involvement

C) Perceived organizational support

43) Raul is a financial analyst who oversees the daily financial expenditures for a major big box retailer. On a typical day, Raul does not interact with other employees and only meets with his team on Monday afternoons; however, he typically has to run a report at 7:30 am and then a final report at 7:30 pm. Raul and his wife Emily have a 6 month old son and Emily will soon be returning to work thus requiring the couple to engage childcare. To enhance Raul's well-being at work, his manager could ________. A) reassign Raul to a position which requires less time B) allow Raul to completely work from home C) allow Raul to work from home four days a week D) fire Raul E) None of these ideas would enhance Raul's well-being.

C) allow Raul to work from home four days a week

11) Leon Festinger argued that ________ follow(s) ________. A) behavior; job satisfaction B) behavior; attitude C) attitudes; behavior D) attitudes; job satisfaction E) job satisfaction; behavior

C) attitudes; behavior

113) Which of the following is not a part of the seven most frequently cited dimensions comprising the intellectual abilities? A) verbal comprehension B) spatial visualization C) balance D) number aptitude E) perceptual speed

C) balance

56) Once an individual reaches a level of comfortable living, the relationship between pay and job satisfaction ________. A) becomes stronger B) turns positive C) becomes negligible D) becomes negative E) weakens, but only slightly

C) becomes negligible

52) Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________. A) by offering seminars, workshops, and other training programs to try to improve ethical behaviors B) by writing and distributing codes of ethics to guide employees through ethical dilemmas C) by hiring people who can identify unethical employees and take action against them D) by providing in-house advisors who can be contacted for assistance in dealing with ethical issues E) by creating protection mechanisms for employees who reveal internal unethical practices

C) by hiring people who can identify unethical employees and take action against them

108) The manner in which people carry themselves in terms of race and ethnicity is commonly referred to as ________. A) heritage B) ethnic background C) cultural identity D) regionalistic customs E) collective individuality

C) cultural identity

148) Jo is a courier delivering parcels throughout the metropolitan area. Although she considers herself law abiding, she often breaks the speed limit while making her deliveries. Which of the following statements does not reflect a likely response to the conflict between her attitude and her behavior? A) "It's not a problem that I speed a little bit; it's not much over the limit, and everyone else speeds some." B) "The speed limits are just too low around here; anyone driving at a reasonable speed will break them." C) "This speeding is irresponsible. From now on I am observing the speed limits." D) "I've got to drive fast sometimes, otherwise I will not make all my deliveries and I'll lose clients." E) "It's wrong to break even minor laws, but I'll probably keep speeding anyway."

E) "It's wrong to break even minor laws, but I'll probably keep speeding anyway."

104) Which of the following situations would not be considered a faith-based employment issue? A) Monday to Friday workweek B) leaving early on Christmas Eve C) wearing of a Hijab in the office D) refusing to work on Saturday E) All could be considered faith-based issues.

E) All could be considered faith-based issues.

106) Thadius works as a Police Officer at the U.S. Capitol Building in Washington, D.C. Recently, at the same time Thadius and his partner Ryan announced plans to marry, he was denied a promotion to Captain. Within which doctrine can Thadius make a claim of discrimination? A) Federal Law B) Federal Governmental Policies C) Civil Rights Act of 1964 D) Both A and C E) Both B and C

E) Both B and C

70) Which of the following employees does not exhibit deviant behavior in the workplace? A) Samuel quits his job because his manager never appreciates his efforts. B) Joanna, an HR executive, uses work time to surf articles on the latest fashion trends. C) Wilson takes work supplies like pens and paper clips home for personal use. D) Lily does not show up for work for more than 3 days a week. E) Cara wraps up her work early to attend her daughter's ballet recital.

E) Cara wraps up her work early to attend her daughter's ballet recital.

149) Sheila works for a manufacturer of Styrofoam trays for school lunches. Last year her son came home from school and told her that the trays she makes go straight to the landfill where they sit for hundreds of years without ever biodegrading. Although this information bothers Sheila, she does not look for another job because she enjoys her very high salary. Which dissonance moderating factor is illustrated by this example? A) Dissonance is reduced because of the sense of control by the individual. B) Dissonance is reduced because of the importance to the individual. C) There is no dissonance moderating factor in the example. D) Dissonance is increased because of the sense of control by the individual. E) High dissonance is tolerated because of a high reward

E) High dissonance is tolerated because of a high reward

110) ________ is needed to perform mental activities—thinking, reasoning, and problem solving. A) Dynamic flexibility B) Extent flexibility C) Static strength D) Dynamic strength E) Intellectual ability

E) Intellectual ability

40) ________ is an effect of increasing globalization. A) More expensive consumer goods B) An increase in manufacturing jobs in developed nations C) An ever increasingly homogeneous workforce D) Shared economic values among all cultures E) Jobs moving to nations with low-cost labor

E) Jobs moving to nations with low-cost labor

9) Which of the following statements is true regarding moods? A) Moods are more intense feelings than emotions. B) Moods don't last longer than emotions. C) Moods are more action oriented in nature, as compared to emotions. D) Moods are less cognitive in nature than emotions. E) Moods are generally not indicated by distinct facial expressions.

E) Moods are generally not indicated by distinct facial expressions.

6) is the study of the impact that individuals, groups, and structure have on behavior within organizations. A) Leadership B) Organizational strategy C) Performance management D) Employee relations E) Organizational behavior

E) Organizational behavior

89) Which of the following is not a stereotype? A) Older workers will tire more quickly than younger workers. B) Women are too emotional to be police officers. C) College professors are narcissistic. D) Politicians are sleazy and dishonest. E) People of Asian descent have dark hair.

E) People of Asian descent have dark hair.

124) ________, the most widely used intelligence test in hiring decisions, takes only 12 minutes to complete. A) Kaufman Adolescent and Adult Intelligence Test (KAIT) B) Kaufman Brief Intelligence Test (KBIT) C) Myers-Briggs Type Indicator Assessment D) Multidimensional Aptitude Battery (MAB-II) E) Wonderlic Cognitive Ability Test

E) Wonderlic Cognitive Ability Test

63) Which of the following is an example of group cohesion? A) complimenting a coworker B) calling a teammate after the death of his grandmother C) staying late to help a coworker meet her deadline D) bringing donuts to a meeting E) all of the above

E) all of the above

152) Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________. A) behavior; behavior B) attitude; attitude C) social need; social interest D) social need; social need E) attitude; behavior

E) attitude; behavior

16) Positive affect is a mood dimension consisting of ________ at the low end. A) excitement B) stress C) nervousness D) tranquility E) boredom

E) boredom

39) Raymond is completing a study on discrimination in which he has noted that saleswomen who wear skirt suits make more sales than saleswomen who only wear pant suits. However, Raymond determined that his findings only pertained to those industries in which the purchasing decision maker is traditionally masculine. For example, the sales results were the same for all women selling to medical office managers, a female dominated field. Raymond used ________ variables to more accurately explain his results. A) global B) general C) dependent D) non-reactive E) contingency

E) contingency

55) Which of the following typically takes the organization the longest to develop? A) inputs B) environment C) individual responsibilities D) roles E) culture

E) culture

151) Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. Mrs. Jonas can be expected to relieve the discomfort she is experiencing by doing the following except ________. A) deciding this issue is unimportant B) rationalizing that it is not her problem since she is not the contractor C) attempting to stop the contractor using undocumented workers D) coming to accept that using undocumented workers does not harm workers' rights E) terminating the contract as it is against her attitude

E) terminating the contract as it is against her attitude

140) Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which component of an attitude is not represented in the previous scenario? A) the positive component B) the cognitive component C) the affective component D) the negative component E) the behavioral component

E) the behavioral component