Organizational Behavior Exam 1

organizations can promote desired behaviors and not CWB's by

- defining desired behaviors - motivating desired behaviors - designing jobs that increase satisfaction

solution response

- dissolving - resolving - solving

key workplace attitudes managers track

- job satisfaction - perceived organizational support - employee engagement - organizational commitmet

areas of OB that have been shown to have powerful influence on ethical conduct at work

- leader behavior - organizational culture - decision making

select all that apply to a contingency approach to management

- most effective solution is based on the situation - there is no best single answer

attitudinal outcomes of job satisfaction

- motivation - perceived stress - job involvement - withdrawal cognitions

3 levels that OB distinguishes among are _______, ___________ and _________

- organizational - group - individual

weaknesses of common sense

- over reliance on hindsight - lack of rigor - lack of objectivity

our values, the abstract ideals that guide our thinking and behavior, are influences by the values of our __________ and by the ___________ we have during childhood

- parents - experiences

having knowledge about __________ factors is not as useful without also understanding __________ characteristics

- person factors - environment characteristics

reasons people are unethical at work

- pressure from supervisor - personal motivation to perform - reward systems that offer incentives for bad behavior

characteristics related to OCB

- they promote the firm's productivity - they are voluntary

potential constraints during problem solving

- time - money - knowledge

elements of social capital

- trust - goodwill - relationships

when selecting alternative solutions, it is important to consider

- who will be resisters - who will be supporters - resources

feelings or emotions one has about a given object or situation

affective

the degree to which a person has a favorable or unfavorable evaluation of the behavior in question

attitude toward the behavior

how one intends or expects to act toward someone or something

behavioral

beliefs or ideas one has about a given object or situation

cognitive

using OB concepts and tools that are situationally appropriate is called a _______________ _________________ to management

contingency approach

corporate __________ is widespread although most leaders mean tot run ethical organizations

corruption

behavior that harms other employees, the organization as whole or organizational stakeholders such as customer and shareholding is called ____________ work behavior

counterproductive

the ability to apply different motivational tools, provide constructive feedback, and lead productive teams are all aspects of a manager's performance, and doing these things well gives a manager __________ at work

credibility

when people express themselves physically, cognitively, and emotionally during a role performance, they are demonstrating

employee engagement

all elements outside of ourselves that influence what we do, how we do it and ultimate results of our actions are called:

environmental characteristics

the person-environment distinction integrates _________ __________ with person factors

environmental characteristics

choosing among available options is not always a pure choice between right and wrong, which means that sometimes a(n) _________ has arisen

ethical dilemma

when two choices in a situation do not serve to resolve an issue is an ethically acceptable manner, a(n) ___________ exists

ethical dilemma

a concern for right versus wrong is referred to as

ethics

a person with a clear understanding of ___________ has increased career opportunities and success

ethics

understanding ___________ improves job performance and increases career opportunities

ethics

technical enterprise and knowledge

hard skills

The productive potential of an individual's knowledge, skills and experiences is referred to as

human capital

a person can build human and social capital by

identifying your own strengths and weaknesses

applying the ____________ ______________ or systems approach to OB can aid in problem solving

integrative framework

the ____________ _____________ can be used at all 3 stops of the problem solving process

integrative framework

an affective or emotional response toward various facets of one's job is called __________ ___________

job satisfaction

there are four attitude and four behavior components found to correlate with ___________ ______________

job satisfaction

an interdisciplinary field dedicated to understanding and managing people at work is

organizational behavior

the extent to which an individual identifies with an organization and commits to its goals is

organizational commitment

the perceived ease or difficulty of performing the behavior, assumed to reflect past experience or anticipated obstacles

perceived behavior control

the extent to which employees believe their organization values their contributions and genuinely cares about their well-being is

perceived organizational support

infinite number of characteristics that give individuals their unique identities are

person factors

the difference or gap between and actual and desired situation is referred to as a(n)

problem

when we attempt to meet our goals through a systematic process of closing gaps, we are:

problem solving

some believe that superior performance rests on the ability to identify the most important _______ and devise imaginative solutions to them

problems

attitudes represent our feelings or opinions about people, places, and objects and

range from positive and negative

OB moves beyond limitations by using both a systematic and ______________ approach to understanding people

science-based

with _________ capital, the focus shifts from the individual to their friends, family, company, or group

social

interpersonal skills and personal attributes

soft skills

a social factor representing the perceived social pressure for or against the behavior

subjective norm

the best way to increase self-awareness is through

taking self-assessments

when employers allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called

telecommuting

an individual's overall thoughts and feeling about quitting and the thought process that encapsulates this are called

withdrawal cognitions

____________ attitudes are attitudes that have resulted from interaction of various individual, group and organizational processes

workplace

solving the ___________ problem can cause harm to an organization

wrong