Organizational Behavior Exam 1

Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conduct. A) ethical B) common sense C) entry-level D) technical

A

Which is not one of the four functions of organizational culture? A) Sustainability B) Social System Stability C) Collective commitment D) Organizational Identity E) Sense-making device

A

Which kind of reward would be best suited for a clan culture? A) Stock shares that increase when an entire division performs well B) Additional benefits for top-performing salespersons C) Bonuses awarded based on individual profits D) Selective, competitive promotion criteria

A

Widespread corporate corruption has led to which two of the following? A) destruction of lives B) bankrupting of companies C) increased ethical behavior D) enormous profits for employees

A, B

Practical guidelines derived from socialization research include which of the following? A) New hires are positively affected by formalized socialization procedures. B) Socialization tactics can reinforce ethical behaviors. C) Different techniques are appropriate for different people at different times. D) New hires should be socialized in the same way.

A, B, C

The phase of organizational socialization that occurs before an individual actually joins an organization is (Blank) socialization.

Anticipatory

The physical manifestation of an organization's culture is referred to as:

Artifacts

Companies with an internal focus with a value on flexibility rather than stability and control are said to have a(n) _____ culture. A) hierarchy B) clan C) adhocracy D) market

B

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process? A) Who is to blame? B) What is bothering me? C) Why is this a problem? D) When can I implement a solution?

C

Which of the following best describes situation and person factors? A) They are static. B) They are not related. C) They are dynamic. D) They are consistent.

C

______ a problem means opting for a solution that is satisfactory but not the most ideal. A) Solving B) Creating C) Resolving D) Dissolving

C

Companies with a(n) (Blank) culture have an internal focus and value flexibility rather than stability and control.

Clan

Knowing which OB tools to use and under what circumstances is referred to as a(n) (Blank) approach to managing people.

Contingency

Using the OB concepts and tools that are situationally appropriate is called a(n) (Blank) (Blank) to management.

Contingency Approach

Corporate (Blank) is prevalent even though most leaders are dedicated to operating ethical organizations.

Corruption or Fraud

In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation. A) dissolving problems B) consequences C) choice process D) selection criteria

D

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process? A) When can I implement a solution? B) Who is to blame? C) What is bothering me? D) Why is this a problem?

D

Eradicating or getting rid of the situation that is causing the problem is known as ______ problems. A) resolving B) ignoring C) solving D) dissolving

D, Dissolving

Of the following, who is best known for their writing on organizational culture?

Edgar Schein

One of the conclusions of the competing values framework is that organizational culture is related to measures of organizational (Blank).

Effectiveness

Espoused values represent aspirations that are (Blank) communicated to employees.

Explicitly

The competing values framework teaches us that companies with a (Blank) culture tend to have more positive organizational outcomes.

Market

Formal statements in an organization are those about organizational:

Philosophy, Missions, Values

Because employees with unrealistic expectations are more likely to quit their jobs, firms may want to use (Blank) (Blank) (Blank) to aid employees in their expectations of a job.

Realistic Job Preview

To solve problems effectively, it is important to consider necessary (Blank) , such as people who will provide support.

Resources

To solve problems effectively, it is important to consider necessary (Blank), such as people who will provide support.

Resources

In the systems approach to OB, person and situation factors are considered , (Blank) while the three levels of analysis are categorized as processes or (Blank).

inputs, outputs

What information would be important to a manager who wanted to foster an adhocracy culture? A) Number of patents developed in R&D B) Improvements in customer satisfaction C) Number of new ideas submitted through suggestion systems D) Departmental concerns about turnover

A, B, C

Select the levels that OB distinguishes among. A) departmental B) organizational C) individual D) group/team

B, C, D

When defining a problem, what should you do immediately after you determine your desired outcome or state? A) Identify who is preventing you from making your desired state or outcome a reality. B) Communicate your desired state or outcome to others. C) Examine the desired state or outcome for flaws. D) Compare the desired state or outcome to your current situation.

D

Proper (Blank) can create a sense of oneness and membership in a firm and thus significantly influence the protege's career.

Mentoring

Organizational identity, collective commitment, social system stability and sense-making device are the four functions of (Blank) culture.

Organizational

A person seeking to understand and manage people at work is likely to study , (Blank) (Blank) which is an interdisciplinary field.

Organizational Behavior

Select the mechanisms for changing organizational culture. A) Role modeling, teaching, coaching B) Rewards, status symbols and promotions C) Formal Statements D) Strict implications for failure to change E) Design of physical workspace

A, B, C, E

Select career functions of mentoring. A) sponsorship B) challenging assignments C) coaching D) assimilation E) protection F) exposure and visibility

A, B, C, E, F

Select the types of solution response. A) Resolving B) Mentoring C) Dissolving D) Solving

A, C, D

Select reasons people are unethical at work. A) Pressure from supervisor B) Reward systems that offer incentives for bad behavior C) Personal motivation to perform D) An employee-centered culture

A,B, C

In the systems model of the organizing framework, what are the initial drivers of all outcomes? A) group/team level processes B) person and situation factors C) individual level processes D) organizational level processes

B

OB uses both a systematic and _____ approach to understanding people. A) common sense B) science-based C) one size fits all D) common practice

B

Which of the following is an example of unethical behavior at work? A) Sandro applies for a position in a different department. B) David doesn't think he will get in trouble for cutting corners. C) Hildegarde offers to work overtime to make more money. D) Melania takes the time to help her coworkers complete their reports.

B

Which statement about soft skills is true? A) Soft skills are not considered very important by employers. B) People often fail at their jobs due to a lack of soft skills. C) Most job candidates have strong soft skills but weak hard skills. D) When people excel at their job, it is usually due to their soft skill

B

Why do companies such as Experian emphasize collaboration? A) to spend surplus human resource funds B) to model and empower organizational change through networking C) to categorize employees for future layoffs D) to identify overly ambitious employ

B

Which of the following are important to consider when selecting alternative solutions? A) your salary and benefits B) who will be supporters C) necessary resources D) who will be resisters

B, C, D

When defining a problem, what should you do immediately after you determine your desired outcome or state? A) Examine the desired state or outcome for flaws. B) Communicate your desired state or outcome to others. C) Compare the desired state or outcome to your current situation. D) Identify who is preventing you from making your desired state or outcome a reality.

C

What is a key risk of neglecting to integrate subcultures within high-risk industries? A) a significant overproduction of product B) an acceleration of their hiring processes C) geographical hierarchies D) a failure to interpret and implement safety measures

D

What is it called when a mentor provides advice to a protege about developing additional skills? A) protection B) coaching C) role modeling D) sponsorship

B

When workers take an assignment in a foreign country, they often experience different socialization activities than other newcomers. This affects which of the following for those expatriates? A) long-term success B) job satisfaction C) ability to return to their home countries D) short-term promotions

A, B

Select examples of why people and environment are not static. A) each new person and their characteristics changes a situation B) opportunities and rewards change people C) most people are happy doing the same thing everyday D) the job market is ever changing as are employer

A, B, D

Select examples of why people and environment are not static. A) the job market is ever changing as are employers B) opportunities and rewards change people C) most people are happy doing the same thing everyday D) each new person and their characteristics changes a situation

A, B, D

Select the mechanisms for changing organizational culture. A) Systems and procedures B) Work flow and organizational structure C) Organic development of subcultures D) Organizational goals E) Rites and rituals

A, B, D, E

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem? A) Have promotion opportunities in the department become less attractive? B) Do the departing coworkers have a preference for working collaboratively versus independently? C) Have there been any changes to work groups or teams that make the work less satisfying? D) Has the organization changed ownership?

B

Effective managers favor the contingency approach because: A) it suggests that what works today will also work tomorrow. B) it advocates the most profitable way to manage. C) it encourages the consideration of many factors that influence behavior and performance. D) it adheres to hard-and-fast rules and focuses on the single best practice.

C

The phase of organizational socialization that occurs before an individual actually joins an organization is A) becoming familiar with task and group processes. B) encounter. C) change and acquisition. D) anticipatory socialization

D

Which of the following is an example of unethical behavior at work? A) David doesn't think he will get in trouble for cutting corners. B) Sandro applies for a position in a different department. C) Hildegarde offers to work overtime to make more money. D) Melania takes the time to help her coworkers complete their reports.

A

One lesson from the competing values framework is that innovation and operational outcomes are linked to characteristics associated with which of the following cultures? A) market B) hierarchy C) adhocracy D) clan

A, C, D

nstead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools. A) contemporary B) contingency C) best practice D) fixed

B

What are considered one of the strongest ways to embed organizational culture because they are meaningful and visible? A) organizational stories B) clan cultures C) strict consequences D) reward systems

D

Which forms of language help reinforce characteristics of a desired culture? A) legends about important events B) performance reviews C) myths about company history D) stories about key people

A, C, D

Which of the following are among the most sought-after skills for graduates according to the World Economic Forum? A) Problem solving B) Financial analysis C) Critical thinking D) Creativity

A, C, D

Which of the following often determine the development of subcultures? A) Divisions or departments B) Observable artifacts C) Social system stability D) Occupational groups E) Products and technologies

A, D, E

Which of the following statements about cheating are true? A) Cheating is limited to students. B) Cheating takes many forms, including plagiarism and sharing answers via text messaging. C) Most students in private schools cheat, but most students in public schools do not. D) Over half of high schoolers report cheating on exams.

B, C

Leaders can send a strong message about acceptable norms and behaviors by paying special attention to what they can measure such as: A) mission statements B) activities C) processes D) outcomes

B, C, D

Why are stories, legends and myths considered powerful ways to communicate desired values and behaviors in an organization? A) They serve as a high marker for financial performance. B) They reinforce characteristics of the desired culture. C) The provide for a relaxed and collegial work environment. D) They identify employees with the most potential for success.

B