OrgB Quiz 2-Ch3

Which of the following is true of moderating variables in attitude relationships? A) Attitudes that our memories can easily access are more likely to predict our behavior. B) General attitudes tend to predict particular or specific behaviors. C) Attitudes are less likely to be remembered if frequently expressed or talked about. D) The relationship between an attitude and a behavior is weaker if an attitude involves a direct relation to personal experience. E) Conflicts between attitudes and behavior occur when there are no social pressures

Attitudes that our memories can easily access are more likely to predict our behavior

________ refers to evaluative statements or judgments concerning objects, people, or events. A) Attitude B) Behavior C) Appearance D) Demeanor E) Performance

Attitude

Which of the following questions best helps understand an employee's organizational commitment? A) Do you feel you have a good working relationship with team members? B) Do you feel the organization will take care of you and your family in times of need? C) Do you enjoy your work even in the face of challenges? D) Does the organization provide valuable feedback to help you increase productivity? E) Do you believe in the organization's objective on sustainable work practices?

Do you believe in the organization's objective on sustainable work practices?

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process? A) Do you believe in the organization's five-year plan? B) Do you believe the organization is concerned about your well-being? C) Do you enjoy your everyday tasks and achieving project milestones? D) Do you feel the organization values your work? E) Do you agree with the organization's stand on sustainable work practices?

Do you enjoy your everyday tasks and achieving project milestones?

Charles, Anna, Elle, and Adam are college friends and work in New York City. Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes $75,000 a year. Which of the following is most likely to be true with reference to correlation between pay and job satisfaction? A) Charles is more satisfied with his job in comparison with Anna. B) Anna is more satisfied with the job than Adam. C) Charles and Adam share identical levels of job satisfaction related to pay. D) Elle and Adam are most likely to have a similar level of job satisfaction. E) Charles and Anna have the same levels of job satisfaction in relation to their pay.

Elle and Adam are most likely to have a similar level of job satisfaction.

Which of the following statements represents a person's job attitude? A) I enjoy my work because it offers me challenges and helps me hone my networking skills. B) I believe my work has a direct impact on the processes of the organization. C) I believe my work performance indicates my calibre and potential. D) I agree with the organization about its commitment to the environment. E) I believe in the organization's objectives about supporting the underprivileged

I enjoy my work because it offers me challenges and helps me hone my networking skills

9) Which of the following statements is an example of the behavioral component of an attitude? A) I have decided to apply for the position of a campaigner in the climate department. B) I am thrilled to know that the human resource department is looking for a climate campaigner. C) The position of a climate campaigner is challenging and interesting. D) The position of a climate campaigner will allow me to explore my skills as a campaigner. E) I think the position of a climate campaigner involves extensive travel

I have decided to apply for the position of a campaigner in the climate department

________ is moderately correlated with organizational citizenship behavior. A) Emotional contagion B) Job satisfaction C) Absenteeism D) Turnover rate E) Cognitive dissonance

Job satisfaction

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics. A) Job satisfaction B) Job design C) Positivity offset D) Constructive dismissal E) Picketing

Job satisfaction

Which of the following actions best represents Kelly's high job involvement? A) Kelly always complains about her work to her colleagues. B) Kelly actively takes part in team activities and proactively takes up additional job responsibilities. C) Kelly shares the organization's vision of supporting renewable energy. D) Kelly dislikes the unethical practices followed by her employer. E) Kelly wants to continue working for the organization because many of her college friends are working there.

Kelly actively takes part in team activities and proactively takes up additional job responsibilities

Which of the following is true about the correlation between salary and job satisfaction? A) Pay is not related to job satisfaction for employees in underdeveloped countries. B) Salary and perks do not have a role in overall happiness of employees from poor countries. l C) Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living. D) Financial perks and benefits always create job satisfaction irrespective of standards of living. E) High salary level always creates organizational commitment

Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living

Which of the following statements is most likely to be true regarding cognitive dissonance? A) High dissonance is accompanied by high rewards. B) People are less inspired to reduce dissonance when it is within their control. C) People are less likely to reduce dissonance when the behavior is crucial. D) People are more motivated to reduce dissonance when attitudes are important. E) The desire to reduce dissonance is not affected by moods and emotions.

People are more motivated to reduce dissonance when attitudes are important

________ is the degree to which employees believe the organization values their contribution and cares about their well-being. A) Psychological empowerment B) Employee engagement C) Perceived organizational support D) Organizational commitment E) Job involvement

Perceived organizational support

With reference to cognitive dissonance, in which of the following situations is the attitude-behavior relationship most likely to be strong? A) The affective component of the attitude is weak. B) The behavior is not affected by the cognitive component of the attitude. C) The attitude does not reflect the person's fundamental values. D) The behavior is affected by external factors and is not entirely under the control of the person. E) The attitude refers to something with which the person has direct experience.

The attitude refers to something with which the person has direct experience

Which of the following statements is true about measuring job satisfaction? A) The single global rating system is not very time consuming. B) The summation of job facets approach takes into account cognitive dissonance experienced by employees. C) The summation of job facets approach prevents managers from zeroing in on problems. D) The summation of job facets approach involves responding to one particular question. E) The single global rating approach is rarely used for measuring job satisfaction

The single global rating system is not very time consuming.

Which of the following is most likely to be a characteristic of disengaged employees? A) They feel a deep connection for their organization. B) They have a sense of passion for their work. l C) They have the lowest levels of turnover. D) They put in time but give no attention to their work. E) They proactively take up responsibilities.

They put in time but give no attention to their work.

Which of the following statements is most likely to be true about the major job attitudes? A) They are highly distinct from one another. B) They are generally resistant to change. C) They tend to overlap one another. D) They are not correlated to one another. E) They increase cognitive dissonance

They tend to overlap one another

hich of the following statements represents the cognitive component of attitude? A) I have decided to inform my supervisor that I will be quitting my job. B) I intend to work during the weekend to meet the month's deadline. C) I feel upset about having to work during Christmas. D) It is disappointing to know that I did not get a good evaluation. E) This job is not giving me an opportunity to explore my skills

This job is not giving me an opportunity to explore my skills

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent? A) cognitive B) affective C) reflective D) behavioral E) reactive

affective

Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario? A) positive component B) cognitive component C) affective component D) behavioral component E) evaluative component

affective component

Leon Festinger argued that ________ follow(s) ________. A) behavior; attitudes B) emotions; attitude C) attitudes; behavior D) thought processes; moods E) conduct; feelings

attitudes; behavior

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude. A) cognitive B) affective C) reflective D) behavioral E) reactive

behavioral

Sarah Mayer works as a security officer and is in charge of keeping track of who is in the office at any given time. She notices that some employees do not sign out of the office when they go out for meals, which makes it difficult to keep track of attendance of employees. Even though Mayer asked the employees repeatedly to sign out, they have not followed her advise. She now decides to report the issue to her supervisor. Which of the following components of an attitude is being demonstrated by Mayer? A) affective B) behavioral C) positive D) cognitive E) knowledge

behavioral

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude. A) cognitive B) affective C) reflective D) behavioral E) reactive

cognitive

Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones? A) positive component B) cognitive component C) affective component D) behavioral component E) reflective component

cognitive component

Anna Jonas owns a manufacturing firm in Indonesia and strongly believes that it is important that workers' rights be respected. However, because of the recent economic meltdown, she makes the management pay workers a wage which is below ethical standards. In addition, the working conditions are below standards because of low investment in safety equipment. She knows her actions are unethical but continues to do so to avoid major losses. Jonas is most likely to be experiencing ________. A) cognitive dissonance B) emotional contagion C) ethical evasion D) self-concordance E) positivity offset

cognitive dissonance

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________. A) organizational dissonance B) cognitive dissonance C) attitudinal clarification D) positivity offset E) affective reactance

cognitive dissonance

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers, and reams of paper. Rashid's behavior is an example of ________. A) employee OCB B) customer satisfaction C) high productivity D) turnover rate E) deviant behavior

deviant behavior

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________. A) increasing growth opportunities B) emotional contagion C) dissatisfaction D) regular feedback E) high employee engagement

dissatisfaction

An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as ________. A) employee engagement B) cognitive dissonance C) emotional contagion D) positivity offset E) self-concordance

employee engagement

Maria Womack who worked for a bank in Michigan was dissatisfied with the way her manager treated her. She is planning to quit her job and find a new position with another competitor bank. Her action represents the ________ response. A) exit B) voice C) loyalty D) neglect E) acceptance

exit

Which of the following is an example of the affective component of an attitude? A) believing that one achieved all objectives of a project B) relying on the information of a company's annual report C) perceiving whistle-blowing as the right thing to do D) feeling hurt at being unfairly accused of a wrongdoing

feeling hurt at being unfairly accused of a wrongdoing

Which of the following is most likely to be related to reduced absences and lower resignation rates? A) high job involvement B) high cognitive dissonance C) low psychological empowerment D) low organizational commitment E) high emotional contagion

high job involvement

Lillian Stintson works for a global women's rights organization. In the past few months, she has traveled across the globe for the campaign she was working on. In addition, she has been working weekends to meet campaign milestones. She has now decided to take a month's holiday to relax herself and get the much needed break. She knows that the organization will understand her need for a long holiday. Which of the following best represents Stintson's feeling? A) low employee engagement B) high perceived organizational support C) low organizational commitment D) low job involvement E) high interest in whistle-blowing

high perceived organizational support

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes? A) congruity B) tenacity C) solidarity D) consistency E) incompatibility

incompatibility

The most important thing a manager can do to raise employee satisfaction is to focus on ________. A) employee pay B) benefits C) work hours D) intrinsic parts of the job E) employee productivity

intrinsic parts of the job

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________. A) emotional contagion B) job involvement C) job stability D) emotional dissonance E) direct action

job involvement

In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described? A) low job involvement B) low job satisfaction C) high psychological empowerment D) high positivity offset E) low emotional contagion situation and feels there is nothing she can do to make the situation better

low job satisfaction

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ________. A) exit B) voice C) loyalty D) neglect E) ratification

loyalty

High levels of both job involvement and psychological empowerment are positively related to ________. A) withdrawal behavior B) positivity offset C) organizational citizenship D) emotional contagion E) cognitive dissonance

organizational citizenship

Bryan Eusebius has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, is understanding toward their needs and requirements, and allows them to have a voice in decisions. Bryan's attitude toward his organization is indicative of ________. A) emotional contagion B) positivity offset C) perceived organizational support D) cognitive dissonance E) self-concordance

perceived organizational support

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

psychological empowerment

Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they indulge in football and other team building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason of Galvan's high-level of satisfaction toward his job? A) salary packaging B) promotion and growth C) constructive dismissal D) social context E) profile of work

social context

Organizational commitment is defined as ________. A) the degree to which employees identify with the organization they work for and its goals B) the state of discord caused by opposition of values between people working together C) the degree to which an employee's sense of cognitive dissonance is related to their job D) the employee's degree of disagreement or differential opinions about organizational practices E) the degree to which employees believe their work impacts their organization significantly

the degree to which employees identify with the organization they work for and its goals

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives and when employees have high human capital. A) high productivity B) employee engagement C) increased customer satisfaction D) turnover E) organizational citizenship behavior

turnover

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. A) exit B) voice C) loyalty D) neglect E) acceptance

voice