OSCM Exam 1

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

B) immediate rivals, potential entrants, customers, suppliers, and substitute products

Which of the following statements regarding PERT times is true?

B. The expected time estimate is calculated as t = (a + 4m + b)/6.

Which of the following statements is TRUE?

B. The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.

The ________ distribution is used by PERT analysis to calculate expected activity times and variances.

A. Beta

Which of the following is NOT among the ethical and social challenges facing operations managers?

A. increasing executive pay

Which of the following is NOT a type of qualitative forecasting?

A. moving average

What are the five elements in the management process?

A. plan, organize, staff, lead, and control

Which of the following does NOT represent a valid reason for globalizing operations?

A. reduce responsiveness

The phases of project management are:

A) planning, scheduling, and controlling.

A code of ethics especially for project managers:

A) has been established by the Project Management Institute.

A project organization:

A) is effective for companies with multiple large projects.

Which of the following is NOT an advantage of outsourcing?

A) outsourcing core competencies

The purpose of NAFTA is to:

A) phase out all trade and tariff barriers between the United States, Canada, and Mexico.

Which of the following is the best example of competing on low-cost leadership?

A) A firm produces its product with less raw material waste than its competitors do.

Which of the following statements is most correct?

A) KSFs are often necessary, but not sufficient for competitive advantage.

Which of the following statements best characterizes delivery reliability?

B) a company that always delivers at the promised time

Which of the following would NOT be an operations function in a commercial bank?

B) auditing

Gradual upward or downward movement of data over time is called:

B. a trend.

Henry Ford is noted for his contributions to:

B. assembly line operations.

Which of the following is NOT one of the 10 strategic operations management decisions?

B. mass customization

Which of the following is NOT an element of the management process?

B. pricing

Operations management is applicable:

B. to all firms, whether manufacturing or service.

Which of the following is an example of competing on quick response?

C) A firm's products are introduced into the market faster than its competitors' products.

Which of the following environmental factors has not contributed to Microsoft's changing strategy?

C) global warming

The factor responsible for the largest portion of productivity increase in the United States is:

C) management.

The "Father of Scientific Management" is:

C. Frederick W. Taylor.

Projects such as road building and plane building are:

C. Well-defined.

The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.

C. management; over one-half

Which of the following is an example of competing on the basis of differentiation?

D) A firm offers more reliable products than its competitors do.

The main difference between PERT and CPM is that:

D) CPM assumes activity durations can vary.

Which of the following statements regarding critical paths is true?

D) On a specific project, there can be multiple critical paths, all with exactly the same duration.

Which of the following is NOT one of the phases of project management?

D) budgeting

All of the following decisions fall within the scope of operations management EXCEPT for:

D) creating the company income statement.

The fundamental purpose of an organization's mission statement is to:

D) define the organization's purpose in society.

Standardization is an appropriate strategy in which stage of the product life cycle?

D) maturity

Which of the following is NOT part of value-chain analysis?

D) project management

The two general approaches to forecasting are:

D) qualitative and quantitative.

Which of the following tasks within a manufacturing firm is performed by the operations function?

D) quality assurance and control

Increasing the number of periods in a moving average will accomplish greater smoothing, but at the expense of:

D) sensitivity to real changes in the data.

WBS stands for which of the following project management tools?

D) work breakdown structure

Who among the following is associated with contributions to quality control in operations management?

D. W. Edwards Deming

Response-based competitive advantage can be:

D. all of these.

Which of the following is NOT a typical service attribute?

D. easy to store

With reference to cultural and ethical issues, the World Trade Organization has:

D. made progress in providing equal protection of intellectual property among nations.

One use of short-range forecasts is to determine:

D. production levels.

Which of the following best describes experience differentiation?

E) All of the above are elements of experience differentiation.

Which of the following influences layout design?

E) All of these influence layout decisions.

Productivity tends to be more difficult to improve in the service sector because the work is:

E) All of these make service productivity more difficult.

The waterfall approach is used most often for:

E) all of the above

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

E) all of these

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:

E) competing on differentiation.

Which of the following statements regarding time-cost tradeoffs in CPM networks is FALSE?

E. Crashing shortens project duration by assigning more resources to critical tasks.

Multinational organizations can shop from country to country and cut costs through:

E. all of the these.

A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:

E. all of these.

Which productivity variable has the greatest potential to increase productivity?

E. management