OTP 2
how much time do you have to enter the pairing code into the PED when pairing a PED to a register or a kioks?
2 minutes
In a network 2.0 system, how many ports on the Aruba Getaway controller will have a connection?
3 Ports
during a power outage, how long should the UPS supply power to essential equipment in the manager's Office?
30 minutes
Which KVS controller is found in the Drive Thru present window area?
4
what is the maximum number of grill printers when using side specific grill printing?
4
how many basic steps to troubleshooting are there?
7
when a restaurant has side specific grill printing, what piece of equipment is used to select the printer for that side?
A/B Switching
what can cause a kiosk to be unable to take a customer's order?
All of the above
Which ports on the Aruba Switch provide Power over Ethernet (PoE+)?
All ports provided
Which device is directly connected to the ORB controller?
The Local USB extender
which of the following devices does not directly connect to a register?
The PED
The green network cable connects what to the Biscuit Box under the register?
The PED multiport cable to the Biscuit Box
what is the first step when replacing a register?
The Register must be detached
Which Dual Point 2.0 component is not located at the Front Counter?
The local USB extender
Where does the Video Cable for the Orb connect to?
The video port 1 of the controller in the manager's office.
The network patch cable fromt he register to the Biscuit Box connects to:
The yellow port
True or False: Never power off the Aruba Gateway controller or network switches unless directed to do so by support.
True
true or false: when connecting a monitor to a display port on the controller, you will need to use an adapter cable.
True
True or False: The barcode receipt printer is typically located at the HLZ?
True (Zone 2)
which register port does the Mobile offer scanner connect to?
USB Port
Kitchen Side 2 monitors connects to what port on the KVS controllers?
Video port 2 on KVS controllers
once you have installed the controller, you must verify what?
all of the above
what is a feature of NewPOS that RFM contributes to?
all of the above
in a Network 2.0 configuration, how many 1 GB ports are found on the Aruba Network Switches?
all ports are 1GB
which of the following most accurately describes the functions of the waystation apllication?
allows POS devices to communicate with each other and the BOS
What is the best way to gather data for an issue?
ask open-ended questions
What is the normal display of a working PED when the POS system is open for the day and a cashier is logged in?
blue screen with the mcdonald's Arch and welcome to mcDonald's.
you find that all the receipts are coming out on Side 2 of the table. where would you start in trying to solve the issue?
confirm the printer cable fromKVS 1 is connected to the I/O port on Side 1's A/B switchbox.
which of the following is NOT a feature of the Manager configuration tool?
does not allow selection of products not available in the restaurant
What should be done before removing the cables from the defective controller?
ensure all cables are properly labeled
True or False: for any given problem, there is only one solution.
false
True or false: it is not necessary to do a detach of a controller when it is being replaced.
false
true or False: The C&I application can only be accessed while inside the restaurant.
false
true or false: PED stands for PIN entry device.
false
What color network jack on the biscuit box is used for cashless deices?
green
Cashless 3.0
knowledge check
Registers and controllers replacement
knowledge check
troubleshooting
knowledge check
what is the recommended placement on the tech rack for the BOS in relation to the RHS?
on the left of the RHS
when installing a replacement controller, when should the power cord be connected?
once all the other cables have been attached
in a Network 2.0 setup, where would the POS serial Hub connect to the Aruba POS Switches?
port #2 of switch #2
Before you take action to resolve an issue, it is most important that you know what?
potential consequences your action may have
what must be done when a PED and register lose their pairing?
re-pair a register and PED
which of the following is NOT a feature of the cellphie application?
select drive thru COD routing
Which port on the controller is used to send and receive bumpbar data?
serial ports
which of the following is not a function of the RHS?
timekeeping
Where does the kiosk controller connect to the network?
to a yellow network jack inside the kiosk housing
Kiosks
Knowledge Check
Manager's Office
Knowledge Check
Registers
Knowledge Check
Software
Knowledge check
What server in the restaurant is the C&I application accessed from?
BOS
which device does not connect to the kiosk?
Biometric reader
what is the name of the box under the Front counter where the patch cable connects?
Biscuit Box
What is the function of the printer connected to KVS 4?
CBB drink Slips
Which of the following is NOT a typical connection of a KVS controller in the kitchen?
CBB printer
What is the primary function of Register 13?
Cashier
in what menu can the Pair PED option be found when it is being paired with a register?
Cashless maintenace screen
if your restaurant is SAF'ing, where can you find how much money has been SAF'ed on a PED?
Cellphie
Which device is NOT part of network 2.0?
Dial Backup Modem
which of the following is NOT a feature NewPOS enables?
Digital Menu Boards
which port(s) on the KVS controller does the Grill Side 1 Bumpbar cable connect to?
Serial Port 1 and an open USB port
True or False: The mini-orb is the primary form of serving orders from the ORB?
FALSE (use as a backup if printer are not working correctly.)
True or False: The network jacks within the kiosk housing use a different color coding than front counter?
False
True or false: The device number for the HOTG controller will always be KVS 5 in BDAP.
False
You need to replace register 2 with a pre-imaged register from your POS supplier. when the bootstrap screen appears, the register asks "do you want to reprovision with previous settings". true or false: you should select "Yes"
False
True or False: the peds in the kiosk will connect directly to the kiosk controller?
False (PED connects tot he PED multiport cable inside the kiosk.)
True or False: When both extenders are not receiving power, the link light will turn red.
False( both extenders are not receiving power, the link light will not illuminate.)
Where in the restaurant is the Dual Point 2.0 Remote USB extender located?
Front Counter
What color is the network jack in the Biscuit Box used for cashless devices?
Green
what's the first step in troubleshooting?
Identify the problem
what does KVM stand for?
Keyboard Video Mouse
which of the following components would have to be replaced by an OTP Pro or break/fix provider?
Kiosk Controller
Cabling 201 & Network 2.0
Knowledge Check
Controllers
Knowledge Check
Dual Point 2.0
Knowledge Check
The PEDs connect to which port of the register?
None (The PED do not directly connect to the register.)
which PC channel of the KVM switch does the BOS connect to?
PC 1 of the KVM switch
Which port on the Aruba Network Switches does the RHS connect to?
Port #1 of switch #1
which port on the network switch does the RHS connect to?
Port #1 of switch #1
Which port on the Aruba controller is for incoming internet?
Port 3
which port of the serial hub does the ABS 1.0 connect to?
Port 4
if a product runs out in the restaurant, what software function can be used to prevent it from being sold?
Product outage feature
which of the following is not a function of the BOS?
Production
which register provides backup for production if the RHS or Waystaion VM fails?
Register 1
True or false: to reboot a PED, press and hold the X and 0 keys at the same time.
true
true or false: in a four printer, Side specific Grill printing setup, the printers connect to the KVS controllers via A/B switchbox.
true
The last octect of the "store controller" IP Adress
will match the last octet of the BOS
