part 2 of semester

What percentage of healthcare organizations use the dyad model of leadership?

77%

According to Jennings (2012), what is the most important component of a successful change strategy?

A sense of urgency

An employee leadership model needs assessment involves which of the following? -Establishing specific leadership program objectives -improving team leadership skills -Improving communication skills -Development of motivational and employment engagement skills -Evaluation of the leadership development program

ALL OF THE ABOVE

Charismatic skills help the leader to do which of the following tasks? -Articulate an organizational mission -perform well in times of crisis -Drive change -Change organizational culture -Improve organizational quality

ALL OF THE ABOVE

Culture building skills are critical for a leader in healthcare because -the leader must learn how to communicate the need for culture change to employees, -a strong, thick, positive culture is necessary when the environment is turbulent. -the leader must understand when a culture needs change or rebullding - such skills are necessary for maximizing organizational performance. -Choices c and d only

ALL OF THE ABOVE

Culture development includes which of the following? -shared values -empowerment -service excellence -excellent communications -rewards for success

ALL OF THE ABOVE

Future physician leaders require which of the following? -Leadership classroom training -Mentoring programs -Coaching from physician leaders -Frequent evaluation in the beginning of their leadership career -Talent management programs

ALL OF THE ABOVE

Motivational and employee engagement skills involve which of the following elements? -Good citizenship behavior -Extrinsic motivators -intrinsic motivators -Improving quality of healthcare services -None of the above

ALL OF THE ABOVE

Physicians may achieve leadership training through which of the following? -The American Association for Physician Leadership -Master's degree in business administration programs -Master's degree in healthcare administration programs -Executive leadership training programs -Mentoring programs

ALL OF THE ABOVE

The most important team leadership skills include which of the following? -intrapersonal skills -team organizational life cycle -Become a learning organization -Good followership -Creativity and innovation skills

ALL OF THE ABOVE

Which of the following has influenced the need for physician leaders in healthcare services delivery? -Managed care -The Institute for Healthcare Improvement -The integrated healthcare system -Patient centered medical home -The dyad model

ALL OF THE ABOVE

Which of the following is a component of evidence-based leadership? -aligned goals -aligned process -aligned behaviors -leader development -standardization

ALL OF THE ABOVE

Which of the following is a factor that drives individuals' perceptions? -gender -ethnicity, race, and culture -previous experiences with conflict -education -perception of a threat of well-being

ALL OF THE ABOVE

Which of the following is a function of cultural leadership? -promoting shared values -empowering associates -communicating with associates -supporting service excellence -encouraging, rewarding, and celebrating success

ALL OF THE ABOVE

Which of the following is a reason why patients have become consumers of healthcare services? -the cost of healthcare today is high -the consumer now pays for some of the cost of healthcare services -the consumer is concerned about diminished quality in healthcare services -the consumer has become aware of many of the potential dangers found in consuming healthcare services -the consumer wants to involved in medical decision making with the physician

ALL OF THE ABOVE

Which of the following is an important part of the leader's role in change management? -communication of transparency -performance improvement -communication of information to staff -setting priorities -agreement by all that the change is necessary

ALL OF THE ABOVE

Which of the following represents a building block of a thick healthcare culture? -employees learning how to solve problems as a team -decentralized organizational structure -presence of a learning environment -provision of buy-in mechanisms -special language

ALL OF THE ABOVE

Which of the following represents a future physician leadership challenge? -New healthcare legislation -New models of care -Emerging role of physician extenders -Aging of the population -Advanced technology

ALL OF THE ABOVE

Which of the following statements applies to conflict episodes in the workplace? -conflict may develop within an individual -conflict may erupt in a group -conflict is seen whenever indivuduals are required to work collaboratively -dealing with conflict successfully is a learned skill -internal conflicts may be ethical

ALL OF THE ABOVE

Which of the following statements is true about changes coming in the near future for the third-party payers of healthcare services? -there will be an effort to develop and fund health education efforts -third-party payers must do more than just collect premiums -third-party payers will become purveyors of management -third-party payers will become purveyors of analytics and actuarial services -third-party payers will be involved in population based prevention programs

ALL OF THE ABOVE

All of the following are part of the Kotter's 8 step model for change EXCEPT?

Address the mission of the organization

On page talks about five steps for making change, the fifth and final step in the process is?

Analyze the outcomes and results

What is the best way to prevent conflict in the healthcare services delivery workplace?

Build a sense of teamwork in your setting

Which of the following does not represent a physician leader competency?

Certification in managed care

Where does Dr. Judkins work in the video The Changing Role of the Physician Leader in Healthcare?

Childrens Hospital of LA

Which of the following represent models of physician leadership? -the dyad model -the administrative model

Choices a and c (those were the a and c)

What are leader's most important skills?

Communication skills

Which of the following is NOT true of workplace conflict?

Conflict generally results in increased productivity among some of the involved workers

All of the following are ways to create a great organizational culture EXCEPT?

Encourage individuals to work independently

Which of the following is not necessary for an exemplary leadership program?

Establishing rules and regulations for the organization

Implementing cultural change in healthcare involves all of the following EXCEPT what?

Extrinsic rewards

This week's chapters and reading were about learning workplace conflict?

False

Which of the following does NOT represent a conflict management strategy?

Ignoring

Which of the following is not true of a culture audit?

It is completed on an annual basis

Which of the following is NOT one of the most common causes of conflict?

Lack of enthusiasm for growth

The change management model consists of all of the following EXCEPT what?

Passive resistance by employees

If a company has a thick positive culture, it usually has all of the following except what?

Poor Climate

A conflict is a serious and upsetting disagreement of argument between two or more individuals?

TRUE

A fair grievance process is part of the framework for developing strong employee relations

TRUE

Complexity Leadership Theory is great when leading innovation in an organization

TRUE

Complexity leadership provides a new model to address the rising cost of care, poor quality evidence gaps, and the increasing complexity of healthcare

TRUE

Complexity leadership regutes individuals to be adaptive with their thought when leading individuals

TRUE

Leaders are not necessarily born, but they can be made through leadership development programs.

TRUE

One of the biggest mistake you can make as a mediator is jumping into a conflict when emotions are high?

TRUE

Power culture is cultural concept where the power of decision making is attributed to only certain people

TRUE

Sometimes individuals accept change by simply walking out or leading a situation never to return.

TRUE

The PACE Model is one way to set goals for leadership development.

TRUE

This week's topic was about Complexity Leadership Theory.

TRUE

in complex organizations, effective leaders learn to manage and develop networks

TRUE

The ____ is praising individuals or team members and the best way to motivate individuals.

The pygmalion effect

According to the Camazze, the highest level of culture revolution is the Leadership Enriched Culture where leaders leave their egos in their pocket and develop other leaders and the objective is met

True

Which of the following is NOT true about the epidemic of chronic diseases?

chronic diseases have a very short incubation time period

A hybrid educational model of leadership education

combines traditional face to face class with outside classroom experiences.

the forces of future change in healthcare includes all of the following EXCEPT what?

the use of scientific management