PCBA Low-Code App Builder

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -). .SubTotal ___________ .Tax ____________ .ProcessingFee

+, +

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -). .SubTotal_____ .Tax______ .ProcessingFee

+, +

What type of step typically requires contextual instructions? A. Change stage B. Collect Information C. Create case D. Send email

B

The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday? Start of service level - 20 Goal Interval - 10 Interval Length - 10 hours Urgency Adjustment - 20 Interval Length - 24 hours 10 60 20 50

60

Adding instructions to a step _____________________________. A. describes to users the action to take in a step B. defines the step C. describes the business value of the step D. instructs an application developer how to build the step

A

As part of a marina's new client registration case type, users can optionally enter a nickname for their mooring location with a max character limit of 20. What type of field do you configure for users to enter a new mooring location nickname? A. Text (single line) B. Location C. Attachment D. Text (paragraph)

A

How do data records relate to an application? A. Data records provide access to data that is used to process cases but is not part of an application. B. Data records direct how an assignment moves forward. C. Data records and data objects share the same role, which is to provide structure for data pages. D. Data records must be stored using a database table for local data storage.

A

The goal milestone in a service-level agreement defines that amount of time ___________. A. in which the case or step should be completed B. allowed before an assignment is considered overdue C. in which the case or step must be completed D. allowed for users to advance to the next stage

A

When you configure a multi-step form, where do you identify the navigation template? A. At the process level B. At the assignment level C. At the case level D. At the stage level

A

You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions? A stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee An Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee A process where new employees enroll in benefits A Collect Information step where new employees enter their full name, start date, manager, and department

A Collect Information step where new employees enter their full name, start date, manager, and department

In which situation is it appropriate to use a multi-step form? An onboarding case requires an IT member to set up the new hire's hardware and a facilities member to set up the new hire's desk. An expense report must be reviewed by an employee's manager, senior manager, and director. A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor. A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.

A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.

Which two of the following are use cases for calculated fields configured with functions? (Choose Two) A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price. A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results. A courier company calculates the shipping cost based on the selected package service, pickup location, delivery location, type of product, and package weight.

A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.

Which statement about single record and multiple record data relationships is true? A single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields. A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both. A single record data relationship stores data. A multiple record data relationship does not store data. A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.

A single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields.

Which of the following scenarios leverages case life cycle design? A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers. A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation. An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application. A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.

A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.

When modeling the life cycle of a case, alternate stages _______ and ____________. A. can be sequenced into primary stages B. represent exceptions to the normal course of events C. represent a separate, but related, business transaction D. can be reached by user action at runtime only

A, B

Which two of the following are use cases for calculated fields configured with functions? (Choose Two) A. A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. B. A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results. C. A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are single input fields. D. An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.

A, B

Case life cycle design is a model to ______________ and _______________. A. define how work is completed for each specific customer request B. define the user interface appearance C. define a structure to create, process, and resolve work D. define processes and steps to implement the three necessary stages of work

A, C

Which two statements identify why you automate correspondence? (Choose Two) A. Automating correspondence allows you to send timely communication. B. Automating correspondence keeps all interested parties informed of the current case status. C. Automating correspondence allows you to advance the case. D. Automating correspondence allows for sending consistent information to users.

A, D

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email? Include a link to the organization's website page so the user can log in and view their loan information. Copy values into the email for the applicant name, loan office, and loan amount. Add the applicant's name, loan office, and loan amount properties. Add placeholder text for the applicant's name, loan office, and amount.

Add the applicant's name, loan office, and loan amount properties.

Manage DevOps, cloud, and security App Studio Admin Studio Prediction Studio Dev Studio

Admin Studio

Which three authoring workspaces are found in Pega Platform? (Choose Three) Admin Studio Data Studio App Studio Dev Studio Access Manager

Admin Studio App Studio Dev Studio

Front-end developers and real-time UI design App Studio Admin Studio Prediction Studio Dev Studio

App Studio

Low code/No code application development App Studio Admin Studio Prediction Studio Dev Studio

App Studio

Use an agile development model to map and track changes to a feature App Studio Admin Studio Prediction Studio Dev Studio

App Studio

When you configure a multi-step form, where do you identify the navigation template? At the assignment level At the process level At the case level At the stage level

At the process level

Which two statements identify why you automate correspondence? (Choose Two) Automating correspondence allows you to advance the case. Automating correspondence keeps all interested parties informed of the current case status. Automating correspondence allows for sending consistent information to users. Automating correspondence allows you to send timely communication.

Automating correspondence allows for sending consistent information to users. Automating correspondence allows you to send timely communication.

The primary purpose of a service-level agreement is to __________. A. automatically change assignment status B. help ensure timely completion of work C. generate service-level reports D. assign cases to the appropriate case worker

B

Which of the following scenarios leverages case life cycle design? A. A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account. B. A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation. C. An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application. D. A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.

B

Which statement about single record and multiple record data relationships is true? A. A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both. B. A single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields. C. A single record data relationship stores data. A multiple record data relationship does not store data. D. A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.

B

Which two options are available when configuring a view? (Choose Two) A. Add instructions to an assignment. B. Reuse saved views. C. Add existing fields to the view. D. Create a table with field names.

B, C

Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two) A. Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee's direct manager; otherwise, the case is routed to the department manager. B. Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup. C. Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment. D. Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.

B, D

How does assignment routing improve efficiency? By assigning work to the most appropriate parties By assigning work to the most senior person in a work group By assigning work to the party in the appropriate time zone By assigning work to the currently available party

By assigning work to the most appropriate parties

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update? A. Case status cannot update automatically. B. Case status updates at the end of the step. C. Case status updates at the beginning of the step. D. Case status updates at the end of the process containing the step.

C

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement? A. Route the assignment based on appraiser skills. B. Route the assignment based on an appraiser role. C. Route the assignment to the correct work queue based on business logic. D. It is not possible to support this requirement. The router must define a specific work queue.

C

In which situation is it appropriate to use a multi-step form? A. An expense report must be reviewed by an employee's manager, senior manager, and director. B. A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor. C. A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter. D. An onboarding case requires an IT member to set up the new hire's hardware and a facilities member to set up the new hire's desk.

C

Which is a benefit of using multi-step forms? A. Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process B. Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process C. Helps a single user complete complex tasks by presenting multiple screens in a logical sequence D. Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step

C

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email? A. Include a link to the organization's website page so the user can log in and view their loan information. B. Add placeholder text for the applicant's name, loan office, and amount. C. Add the applicant's name, loan office, and loan amount properties. D. Copy values into the email for the applicant name, loan office, and loan amount.

C

Which two statements identify why you automate correspondence? (Choose Two) A. Automating correspondence keeps all interested parties informed of the current case status. B. Automating correspondence allows you to advance the case. C. Automating correspondence allows for sending consistent information to users. D. Automating correspondence allows you to send timely communication.

C, D

Which two statements identify benefits of using calculated fields? (Choose Two) Calculations automatically update fields whenever input values change. Calculations reduce mistakes by avoiding the need for manual computation of values. Calculated fields are indicated to users with a special character. Calculations update user form content when user complete a step.

Calculations automatically update fields whenever input values change. Calculations reduce mistakes by avoiding the need for manual computation of values.

As part of a case type that manages appointments at a veterinary clinic, clients can review past appointments by selecting from a list of appointment cases. What field type do you configure for this behavior? Data reference Lookup Embedded data Case reference

Case reference

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update? Case status updates at the end of the process containing the step. Case status updates at the beginning of the step. Case status cannot update automatically. Case status updates at the end of the step.

Case status updates at the beginning of the step.

What type of step typically requires contextual instructions? Collect Information Change stage Send email Create case

Collect Information

You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data? Create a Products picklist that contains the list of products and attributes. Create a case view with fields for the product and product attributes Connect your application to an external database that contains product information. Configure a Products data object with a local system of record and add your data records to the Products data object.

Configure a Products data object with a local system of record and add your data records to the Products data object.

A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. How do you support this use case? Configure an Approval step to route using business logic. Enable mobile approval. Configure an Approval step to route to a specific user. Enable mobile approval. Configure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval. Configure an Approval step to route to a specific user.

Configure an Approval step to route using business logic. Enable mobile approval.

Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two) Configure automatic stage transitioning in the stage contextual property panel. Configure the stage to resolve the case in the stage properties panel. While running a case, use the Actions menu to change the stage. Add a Change Stage step.

Configure automatic stage transitioning in the stage contextual property panel. Add a Change Stage step.

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list? A. Boolean B. User reference C. Text (paragraph) D. Picklist

D

Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two) Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment. Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup. Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee's direct manager; otherwise, the case is routed to the department manager. Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.

Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup. Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user? A. Route the assignment to the user's work group. B. Route the assignment to the user's manager. C. Route the assignment to the user's work queue. D. Route the assignment to the user.

D

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement? A. After the assignment, add a Send Email step. B. Before the assignment, add a Send Email step. C. Compose email notifications in the assignments. D. Enable assignment notifications for the case type.

D

In a pet registration case type, users must enter the name of the pet in a data object. What field type do you configure to reference this information? A. Data reference B. Query C. User reference D. Embedded data

D

What is a benefit of Pega Platform low-code development? A. The Pega Platform user interface allows only low-code users to build applications. B. Pega Platform low-code development increases both productivity and IT involvement. C. Pega Platform makes low-code development easy for very simple applications only. D. The Pega Platform low-code development tools create the code for you.

D

In a Vendor __________ , a __________ contains values for the vendor ID, vendor name, and vendor address. The __________ links the vendor data to an external system of record.

Data Object Data Record Data Page

How do data records relate to an application? Data records provide access to data that is used to process cases but is not part of an application. Data records and data objects share the same role, which is to provide structure for data pages. Data records must be stored using a database table for local data storage. Data records direct how an assignment moves forward.

Data records provide access to data that is used to process cases but is not part of an application.

Advanced application development App Studio Admin Studio Prediction Studio Dev Studio

Dev Studio

Which of the following two statements are true about draft mode? (Choose Two) Draft mode is automatically switched off when you save a case if the case processes have no errors. You can check the run-time behavior of your case by running the process, even if the process contains errors. Draft mode flows will run in a production environment. Never use draft mode when testing your application.

Draft mode is automatically switched off when you save a case if the case processes have no errors. You can check the run-time behavior of your case by running the process, even if the process contains errors.

In a pet registration case type, users must enter the name of the pet in a data object. What field type do you configure to reference this information? Data reference Query Embedded data User reference

Embedded data

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement? After the assignment, add a Send Email step. Compose email notifications in the assignments. Before the assignment, add a Send Email step. Enable assignment notifications for the case type.

Enable assignment notifications for the case type.

To gain more insight into how the data objects, data pages, case types, and systems of record relate to one another in your application, refer to the Visual Data Model. True/False

False It's the Integration Designer

Selecting the Owner participant sends correspondence to the product owner. True/False

False Selecting the Owner participant sends correspondence to the user who created the case.

What are the three types of calculations App Studio allows?

Functions Expressions Decision Tables

Which is a benefit of using multi-step forms? Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process Helps a single user complete complex tasks by presenting multiple screens in a logical sequence

Helps a single user complete complex tasks by presenting multiple screens in a logical sequence

Which of the following statements correctly describes data pages in App Studio? Data pages are only available when Pega is the system of record. In App Studio, data pages identify how to obtain data from a system of record. Data pages are not configurable with a new data source Data pages identify how to render a user form.

In App Studio, data pages identify how to obtain data from a system of record.

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user? Route the assignment to the user's manager. Route the assignment to the user. Route the assignment to the user's work group. Route the assignment to the user's work queue.

Route the assignment to the user.

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list? Picklist Boolean Text (paragraph) User reference

Picklist

Applications powered by built-in decisions and AI App Studio Admin Studio Prediction Studio Dev Studio

Prediction Studio

The _________ field type defines a field to access data stored in a data page. The _________ field type defines a field to access data users supply in the case.

Query Embedded data

Which two options are available when configuring a view? (Choose Two) Create a table with field names. Reuse saved views. Add instructions to an assignment. Add existing fields to the view.

Reuse saved views. Add existing fields to the view.

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement? Route the assignment based on an appraiser role. It is not possible to support this requirement. The router must define a specific work queue. Route the assignment to the correct work queue based on business logic. Route the assignment based on appraiser skills.

Route the assignment to the correct work queue based on business logic.

As part of a marina's new client registration case type, users can optionally enter a nickname for their mooring location with a max character limit of 20. What type of field do you configure for users to enter a new mooring location nickname? Text (single line) Text (paragraph) Location Attachment

Text (single line)

What is a benefit of Pega Platform™ low-code development? The Pega Platform user interface allows only low-code users to build applications. Pega Platform makes low-code development easy for very simple applications only. The Pega Platform low-code development tools create the code for you. Pega Platform low-code development increases both productivity and IT involvement.

The Pega Platform low-code development tools create the code for you.

App Studio is a development workspace designed for business analysts and front-end developers. True or False

True

You use the field type to identify the type of information that is stored in the system. True/False

True

What two items describe the function of a calculation network? (Choose Two) Update all relevant fields whenever a value changes. Determine the calculation function for a group of fields. Automatically configure custom calculations. Identify the relationship between fields.

Update all relevant fields whenever a value changes. Identify the relationship between fields.

As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement? Boolean Text (single line) Picklist User Reference

User Reference

Which of the below statements are true about views? (Choose Two) User can configure case status in a view. User can configure service level agreements in views. User can configure calculated fields in views. Fields in a view can be marked as read-only.

User can configure calculated fields in views. Fields in a view can be marked as read-only.

You can view and modify the data model from the __________. The __________ is a visualization tool that shows the relationships between data objects, data pages, and systems of record.

Visual Data Model Integration Map

When modeling the life cycle of a case, alternate stages ________________________ and ________________________. can be sequenced into primary stages represent a separate, but related, business transaction can be reached by user action at runtime only represent exceptions to the normal course of events

can be sequenced into primary stages represent exceptions to the normal course of events

Case life cycle design is a model to ______________ and _______________. define the user interface appearance define how work is completed for each specific customer request define processes and steps to implement the three necessary stages of work define a structure to create, process, and resolve work

define how work is completed for each specific customer request define a structure to create, process, and resolve work

Adding instructions to a step _____________________________. describes to users the action to take in a step describes the business value of the step defines the step instructs an application developer how to build the step

describes to users the action to take in a step

The primary purpose of a service-level agreement is to __________. help ensure timely completion of work assign cases to the appropriate case worker automatically change assignment status generate service-level reports

help ensure timely completion of work

The goal milestone in a service-level agreement defines that amount of time ___________. in which the case or step must be completed allowed before an assignment is considered overdue in which the case or step should be completed allowed for users to advance to the next stage

in which the case or step should be completed

When modeling the life cycle of a case, stages represent a _______________ or a _________________. time period for a process to complete significant change in the status of a case subset of data used to resolve a case transfer of authority

significant change in the status of a case transfer of authority

A senior engineer approves code changes on a specific part of an application, so those approvals route to their __________. Other code changes can be approved by anyone on the engineering team, so approvals will route to the team's __________.

worklist work queue