Planning Quality Management (PMBOK Guide Sixth Edition)

Which scenarios reflect aspects of managing project quality? -A schedule will be planned before the resource management plan is developed -A development process for software components will be improved until the defect rate is less than 2% -A data storage and retrieval system will be designed to handle the requirements of 500 network users -Testing processes will be improved to ensure better detection of errors -A process for communication will be based on previous projects' processes -A developer will audit the code for the database at the completion of stage one

-A development process for software components will be improved until the defect rate is less than 2% -A data storage and retrieval system will be designed to handle the requirements of 500 network users -Testing processes will be improved to ensure better detection of errors -A developer will audit the code for the database at the completion of stage one

Which statements accurately describe the relationships between the quality management process? -The quality management plan from the Control Quality process is an input to the Manage Quality process -Control Quality and Manage Quality activities may uncover flaws that then need to be addressed through updates to the quality management plan -Quality management planning identifies flaws in the Control Quality process, and these are then adjusted through Manage Quality activities -The Plan Quality process determines which activities will be carried out during the Control Quality and Manage Quality process -Manage Quality process audits may identify required improvements to the Plan Quality and Control Quality processes

-Control Quality and Manage Quality activities may uncover flaws that then need to be addressed through updates to the quality management plan -The Plan Quality process determines which activities will be carried out during the Control Quality and Manage Quality process -Manage Quality process audits may identify required improvements to the Plan Quality and Control Quality processes

What tools and techniques are typically used in the Plan Project Quality Management process? -Decision making -Expert judgement -Quality metrics -Risk register -Meetings -Test and inspection planning -Data analysis -Data representation -Data gathering

-Decision making -Expert judgement -Meetings -Test and inspection planning -Data analysis -Data representation -Data gathering

Which steps do you take when performing a cost-benefit analysis as part of planning project quality management? -Determine the financial benefits of quality activities -Divide the total financial benefit of quality activities by their cost -Assign a financial value to each of the risks associated with quality activities -Calculate the total cost of quality activities -Establish whether the benefits of quality activities outweigh the costs

-Determine the financial benefits of quality activities -Calculate the total cost of quality activities -Establish whether the benefits of quality activities outweigh the costs

Which examples reflect aspects of project quality management? -Examining and improving the schedule management activities so that schedule overruns stop recurring -Performing a quality check of a design document using track changes -Ensuring that the project team remains motivated and productive -Improving development processes until the project reaches a defect rate of 2.5% or fewer errors per deliverable -Ensuring a software application operates without bugs and with all the features included in the project plan -Ensuring that stakeholders' expectations are managed effectively

-Examining and improving the schedule management activities so that schedule overruns stop recurring -Performing a quality check of a design document using track changes -Improving development processes until the project reaches a defect rate of 2.5% or fewer errors per deliverable -Ensuring a software application operates without bugs and with all the features included in the project plan

What kind of information does the quality management plan typically contain? -High-level approaches to process improvement -The quality monitoring activities, as well as the deliverables that are most important to the project's success -Plans for performing earned value analysis of the deliverables -The management processes that require quality auditing -The theoretical start and finish dates for project activities

-High-level approaches to process improvement -The quality monitoring activities, as well as the deliverables that are most important to the project's success -The management processes that require quality auditing

Which tools and techniques can you use to plan quality management for your project? -Meetings -Test and inspection planning -Quality control schedule -Requirements traceability matrix -Data analysis techniques -Data representation -Expert judgment -Decision making -Data gathering

-Meetings -Test and inspection planning -Data analysis techniques -Data representation -Expert judgment -Decision making -Data gathering

Which types of information does a quality management plan typically contain? -Monitoring and controlling activities -Major deliverables to be tested -A quality control schedule -Details of stakeholders -A project risk register -Standards and criteria

-Monitoring and controlling activities -Major deliverables to be tested -A quality control schedule -Standards and criteria

What are the inputs of the Plan Quality Management process? -Organizational process assets -Team member competency brief -Enterprise environmental factors -Competition analysis document -Project management plan -Project charter -Project documents

-Organizational process assets -Enterprise environmental factors -Project management plan -Project charter -Project documents

Which statements accurately describe the relationships between the three quality management processes? -Quality management audits may identify required improvements to the Plan Quality and Control Quality processes -As Control Quality and Manage Quality activities are carried out, you may identify required updates to the quality management plan -Manage Quality uses Control Quality to create change requests -Plan Quality activities may result in change requests being handled by the Perform Integrated Change Control process -In Plan Quality Management, you determine and plan the activities that will be carried out during the Control Quality and Manage Quality processes

-Quality management audits may identify required improvements to the Plan Quality and Control Quality processes -As Control Quality and Manage Quality activities are carried out, you may identify required updates to the quality management plan -In Plan Quality Management, you determine and plan the activities that will be carried out during the Control Quality and Manage Quality processes

What outputs are produced by the Plan Quality Management process? -Quality control measurements -Quality management plan -Flowcharts -Project documents updates -Project management plan updates -Quality metrics

-Quality management plan -Project documents updates -Project management plan updates -Quality metrics

What are inputs to the Plan Quality Management process? -The project management plan -Project documents -Organizational process assets -Enterprise environmental factors -RACI charts -The project charter -Human resources plan

-The project management plan -Project documents -Organizational process assets -Enterprise environmental factors -The project charter

Which outputs does the Plan Quality Management process produce? -Updates to the project management plan -A quality management plan -Quality metrics -Requirements documentation -Updates to project documents -A quality control schedule

-Updates to the project management plan -A quality management plan -Quality metrics -Updates to project documents

Match the product examples with the term that best applied to them. Precision Accuracy Grade Quality A cell phone that has high definition video, music, and camera functions Server software that guarantees 98% uptime A rough tool template that ensures tools are all the same size and shape A weather forecaster predicts the temperature, giving a range for the day, and the temperature turns out to be within the range that day

A cell phone that has high definition video, music, and camera functions - Grade Server software that guarantees 98% uptime - Quality A rough tool template that ensures tools are all the same size and shape - Precision A weather forecaster predicts the temperature, giving a range for the day, and the temperature turns out to be within the range that day - Accuracy

The project-related examples represent either a focus on grade or on quality. Grade Quality A gaming console that has many features A piece of furniture designed to last a lifetime A software program that allows customers to carry out a wide range of tasks A database that has a guaranteed 99% uptime

A gaming console that has many features - Grade A piece of furniture designed to last a lifetime - Quality A software program that allows customers to carry out a wide range of tasks - Grade A database that has a guaranteed 99% uptime - Quality

You're performing a cost-benefit analysis. What is the best description of what you should do? A. List and calculate the costs, list and calculate the benefits, and compare the results B. Subtract the sum of the costs from the sum of the benefits C. List and calculate the costs, list and calculate the expenditure to date, identify the benefits, and compare the results D. Estimate the costs, calculate the benefits, and compare the results

A. List and calculate the costs, list and calculate the benefits, and compare the results

Match each cost of quality example to the category it falls under? External failure cost Appraisal cost Prevention cost Internal failure cost Rework Warranty work Design inspection Taking time to complete work correctly

Rework - Internal failure cost Warranty work - External failure cost Design inspection - Appraisal cost Taking time to complete work correctly - Prevention cost

Match the cost of quality examples to the categories they fall under. External failure cost Prevention cost Internal failure cost Appraisal cost Technical support visits after the customer receives the product Using good equipment for project work Fixing faulty areas of the product being developed Product testing

Technical support visits after the customer receives the product - External failure cost Using good equipment for project work - Prevention cost Fixing faulty areas of the product being developed - Internal failure cost Product testing - Appraisal cost

Match the examples to the labels that best describe them. Accurate Precise The size of the widgets created by the machine is always between one and two inches The machine that tests resilience for steel specifies its exact breaking strain The process results in six errors per million attempts The code retrieves the correct data each time it is run

The size of the widgets created by the machine is always between one and two inches - Precise The machine that tests resilience for steel specifies its exact breaking strain - Accurate The process results in six errors per million attempts - Precise The code retrieves the correct data each time it is run - Accurate