PM Final Part 7
Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.
DMAIC
Which of the following is one of Deming's 14 Points for Management?
Eliminate the annual rating or merit system
____ is an independent test performed by end users prior to accepting the delivered system
User acceptance testing
One of Juran's ten steps to quality improvement states that:
an organization should build awareness of the need and opportunity for improvement
An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram
analyze
A(n) _____ is any instance where the product or service fails to meet customer requirements
defect
Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data
define
A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)
normal distribution
The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems
six 9s of quality rule
A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible
unit test
