PMP Mock Exam/ Key Concepts, Etc.

Processes that must be undertaken in every project

1) Initiate 2) Plan 3) Execute 4) Monitor/Control 5) Close

What are the key processes in the Initiating phase of a project?

1. Develop Project Charter: Authorizes the project, outlines objectives, and stakeholders, and defines the project manager's role. 2. Identify Stakeholders: Recognize all relevant stakeholders, documenting their interests, involvement, and impact on the project.

Effective execution of the stakeholder performance domain results in the following desired outcomes:

1. Productive working relationship with stakeholders 2. Stakeholder agreement with project objectives 3. Opposing stakeholders do not negatively impact project objectives

What are the main components of the Planning phase in project management?

1. Project Management Plan 2. Define Project Scope, Schedule, Cost 3. Quality, Resources, Communication, Risk, Procurement, and Stakeholder Engagement Plans

What are the three questions team members answer during daily scrum?

1. What have you done since the last Daily Scrum Meeting? 2. What will you do between now and the next Daily Scrum Meeting? 3. What impedes you from performing your work effectively?

During the sprint review, the product owner informs the scrum team that the meeting is being recorded in order to send it to a key stakeholder. A day later, the stakeholder contacted the product owner to express their disappointment with the product, claiming that it is nothing like what they had in mind. What should the scrum master do next? A. Facilitate a meeting between the product owner and the concerned stakeholder B. Meet the stakeholder to review the product backlog items C. Ask the development team to have more frequent backlog refinement sessions with the product owner D. Ask the development team to collaborate with the key stakeholder

A Explanation: Since the product doesn't meet the expectation of the key stakeholder, then there is no alignment between the product owner and the stakeholder. The product owner is responsible for gathering and prioritizing requirements. The feedback of the stakeholder indicates that the product owner didn't involve them enough in the process. As an agile project manager or scrum master, you can help the product owner, who is the stakeholder representative, while also protecting your team from dealing with such issues. Additionally, the development team should collaborate with the product owner, who in turn should review the product backlog items with the key stakeholder, being their point of contact in the project. Plus, it's not the scrum master's responsibility to review the product backlog items.

A project experienced a significant team conflict during the final sprint. Nonetheless, the agile team succeeded in delivering a product that was accepted by the customer. What should the project manager do at the end of the sprint? A. Conduct a retrospective meeting with the team to discuss what happened B. Meet individually with the involved team members to express concerns regarding their behavior C. Disregard the conflict since the project is coming to an end D. Disregard the conflict since the team succeeded to achieve the project goals

A -

Stakeholder Engagement Plan

A Stakeholder Engagement Plan is a strategic document that outlines the approach for engaging with stakeholders throughout the project. It includes information on communication methods, frequency, and how to address different stakeholder needs and expectations.

Scope Management Plan

A component of the project or program management plan that establishes the criteria and the activities for developing, monitoring, and controlling the schedule.

Stakeholder Analysis

A method of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project.

What is a Project?

A project is a temporary endeavor, undertaken to create a unique product, service or result.

How can a project manager effectively use NPS to improve stakeholder engagement in a project?

A project manager can use NPS to identify the level of stakeholder satisfaction and loyalty. Regularly collecting and analyzing NPS data allows the project manager to gauge stakeholder sentiments, pinpoint areas for improvement, and implement changes to enhance satisfaction and engagement.

Mid-project, the project manager noticed that stakeholders' engagement was fading out and felt the need to measure their satisfaction. What tools or techniques could the project manager use (select two)? A. Net Promoter Score B. Moodchart C. Power/interest grid D. Engagement assessment matrix

A, B

Stakeholder Performance Domain

Addresses activities and functions associated with stakeholders

________ project management is all about embracing change and adapting to new circumstances and needs throughout the project lifecycle.

Agile. It's like a skilled sailor navigating a dynamic sea, adjusting sails and course to make the most of the wind and avoid obstacles.

What is the role of the customer in Scrum?

Allocates resources Rectifies Issues Provides a communication bridge Gains executive support Promotes the project Has the authority to terminate the project Receives regular progress reports from the Scrum Team Seeks feedback to foster performance improvement

Adaptive project management:

An iterative approach where project plans are continuously adjusted based on feedback and changing circumstances.

Project Charter

Authorizes the project, outlines objectives, and stakeholders, and defines the project manager's role.

A project manager learns that they were not assigned the human resources they were promised during the planning phase. Instead, they got a team that did not have the required skills for executing the project work. Taking into consideration that they work in a weak matrix organization, what should the project manager do? A. Issue a change request to get a more qualified team B. Negotiate with the functional manager in order to obtain the required team members C. Take the matter to the project sponsor D. Use their legitimate power by informing the organization that they will not perform the project without the needed resources

B Weak Matrix Organization: In this type of organization, the authority of a project manager is usually limited, and most of the power resides with the functional managers. This means that the project manager has limited or no authority to change project staff unilaterally. Negotiation with Functional Manager: Given the organizational structure, the project manager should negotiate with the functional manager, who has control over the resources. The goal is to communicate the project's requirements and the importance of having team members with the necessary skills for successful project execution. The best approach is to engage in dialogue and negotiation with the functional manager to explain the project's needs and to work collaboratively towards a solution that ensures the project has the necessary skilled resources.

A project manager has just taken over an ongoing project for creating a newborns' essentials brand. Items made of fabric are manufactured by external vendors. To get to know all vendors involved in the project, the project manager should check out: A. RFQs B. Stakeholder register C. Vendors' proposals D. Stakeholder engagement plan

B - Stakeholder Register - it contains all relevant information concerning project stakeholders including their influence, interest, involvement and potential impact on the projects success. External vendors are considered project stakeholders and therefore they should take part in the stakeholder register. The project manager should refer to this document whenever they need any information concerning both internal and external stakeholders.

A project manager is leading an adaptive project using an online project management system that displays the real-time progress of the iterations and the overall project through different charts. However, a key stakeholder prefers to receive an email with the weekly status report instead. What should the project manager do in this case? (Select two) A. Add a small recurring task of "1" story point in the product backlog to send the weekly report B. Take this in charge in order to let the team focus on achieving deliverables C. Check if there is a way to automatically send the weekly report through the project management system D. Ignore the stakeholder request since they have access to the online system and therefore can easily check the project status

B,C Explanation: The project manager should remove impediments that slow down the team's progress towards achieving the iteration goal. This can be done by taking this task in charge, whether by sending the status reports manually or by finding a way to automate it. Furthermore, the project manager can remind the key stakeholder that they have real-time access to the project status. Their request to receive weekly status reports by email should not be ignored or dismissed since it's critical to particularly engage key stakeholders by using whatever communication channels they prefer

A project involves dozens of stakeholders. Most of them need high-level information and updates about the project status, while the rest need more detailed information and frequent updates. To respond to these different requirements, what should the project manager create? A. Power/interest grid B. Salience Model C. Stakeholder engagement plan D. Stakeholder engagement assessment matrix

C A stakeholder engagement plan sets up strategies and actions to ensure the positive and effective involvement of all stakeholders in the project.

A project manager is leading a complex project with a very demanding sponsor. The sponsor wants to stay on top of every project progress update as well as all planned subsequent work. What's the best way for the project manager to communicate with the sponsor? A. Send a comprehensive monthly report detailing all project progress aspects regarding scope, schedule, cost, risks, etc. B. Schedule a monthly face-to-face meeting to discuss the project status C. Schedule a meeting once or twice a week and let the sponsor know that they can also attend daily standups D. Schedule a fortnightly meeting and give the sponsor access to the project management software so they can check real-time updates concerning the project status

C Complexity = Frequent Communication Monthly communication not enough for complex projects. Giving access to stakeholder to certain files or information is considered pull communication since the sponsor has to actively seek it out. Since the sponsor is demanding pull communication not usually the best route for a demanding stakeholder/sponsor.

During the kick-off meeting of their first project, the project manager presents the project plan to the attending stakeholders. When going through the details, the project manager notices that most stakeholders don't seem happy about the plan. A certain stakeholder even expressed their frustration with how inaccurate this plan describes their expectations. What is the most likely reason behind the project manager's inaccurate description of stakeholders' requirements? A. The project manager did not use the project scope as a guide when creating the project plan B. The project manager only presented the first draft of the project plan, so it can be always improved C. The project manager did not engage the project stakeholders enough to be able to accurately capture their requirements D. The project manager did not explain the project well enough. A better presentation of the plan would have prevented this misunderst

C Explanation: Stakeholder Engagement: The key to a successful project plan is ensuring that it reflects the needs and expectations of all stakeholders. This requires proactive and sufficient engagement with them to understand their requirements, concerns, and expectations. If stakeholders are not adequately involved in the requirement gathering and project planning phases, their needs may not be accurately represented in the plan. Importance of Accurate Requirement Capture: Accurate and comprehensive requirement gathering is essential in project management. Without it, the project plan may not align with what stakeholders actually want or need, leading to dissatisfaction and potential conflicts. Consequences of Inadequate Engagement: The scenario described indicates that stakeholders were not fully or effectively involved in the planning process. This lack of engagement likely led to the development of a project plan that does not accurately reflect stakeholder requirements, resulting in their frustration and dissatisfaction during the kick-off meeting. In conclusion, engaging stakeholders sufficiently and understanding their requirements is crucial in developing a project plan that meets their expectations and gains their buy-in, which is essential for the successful execution of the project.

A project manager is leading the second phase of a project using a hybrid approach. In order to build a common ground between involved stakeholders and appease any differences, the project manager proceeds with defining the project requirements through: A. Sending a questionnaire to all of the involved stakeholders in order to determine the project requirements B. Setting up a meeting with each stakeholder to identify their needs C. Inviting all concerned stakeholders to a requirements workshop to develop user stories D. Conducting a survey of the project's current users

C Explanation: The project manager is collecting requirements for the second phase of the hybrid project. So, requirements could be captured in the form of user stories. Facilitating a workshop is the best option in this situation to identify the project requirements and appease stakeholder differences. The interaction occurring during a workshop can help the project manager build a common ground between the stakeholders and establish consensus. Sending a questionnaire, setting up one-on-one meetings, and conducting surveys could help collect data and get insights, but stakeholders should communicate with one another to bridge any disagreements.

Halfway through the project, the sponsor designates an inspector to check the quality of the deliverables so far. The project manager doesn't know the inspector in person, but they overheard that they are not flexible and working with them is usually hard. What is the best way for them to handle the situation? A. Ask the sponsor to designate another inspector B. Ignore the inspector's designation since they are an external stakeholder C. Collaborate with the inspector and provide them assistance when needed D. Use their soft skills to talk the inspector into looking past any quality issues and not reporting them to the sponsor

C When a new stakeholder is identified, they should be analyzed, prioritized, engaged, and then monitored. In the described situation, the project manager should engage the inspector by collaborating with them. Regardless of the situation, stakeholders should never be ignored. On the other hand, it's not appropriate to ask the sponsor to replace the inspector without a solid reason. Plus, the project manager should certainly avoid influencing the inspector's work or decisions as it can undermine the project quality and lead to corruption.

A customer informed their project manager that they are going to launch a new project and they will assign it to the same product owner of the current ongoing project. How should the project manager react in response to the customer's decision? A. Ask the customer to reconsider their decision since a product owner should handle one product at a time B. Ask the customer to reconsider their decision to avoid a conflict of interests situation C. It's ok to have the same product owner for both products as long as they can fulfill their duties D. Ask the customer to add another product owner to the current project as a backup

C Explanation: A product should only have one product owner, considering they're the one responsible for deciding which features to build and in which order. When there are multiple products being developed, it's possible to either have a product owner for each of them or have one product owner for all of them. This depends on the projects' size as well as other factors such as the connection between projects. But, in all cases, the product owner should fulfill their role and be available to respond to queries from the development teams.

An agile project manager noticed that several stakeholders have lost interest in the project; they rarely provide inputs, give feedback, or attend meetings. What can the project manager do to resolve this problem? (Select two) A. Send a reminder before each meeting B. Inform stakeholders that they can provide their feedback anonymously C. Value and show appreciation of everyone's ideas D. Demonstrate the working increments

C, D - Why losing interest? Input or feedback disregarded or not seeing tangible progress. To win back the stakeholders the PM has to engage stakeholders by taking their feedback into consideration to show their ideas are valued. Also - in question remember this is an AGILE PM. Demonstrating working increments early in the lifecycle is considered one of the advantages of Agile and something that the stakeholders expect and appreciate.

During product validation, a key stakeholder refuses to sign off the acceptance document, claiming that some of the functionalities do not meet their expectations. What should the project manager have done to avoid this situation? A. Involve the key stakeholder during the quality control phase B. Involve the key stakeholder during the project initiation phase C. Involve the key stakeholder during the planning phase D. Involve the key stakeholder during all project phases

D Stakeholders need to get involved early on during project planning and sometimes during the project initiation as well. Key stakeholders should also be involved during the quality control phase so that they can assess the project deliverables and recommend any changes before the official acceptance. Alternatively, and since the concerned key stakeholder is responsible for signing off the acceptance document, their power is considered as high. Therefore, stakeholders who are identified to have high power using the power /interest grid should be managed closely and/ or kept satisfied throughout the whole project.

During a Sprint, the team...

Defines detailed requirements and decides how to develop them. Constantly inspects ongoing work. Conducts a daily Scrum to identify obstacles and decides how to modify its approach. Is left alone to make its best effort to complete the work agreed on Scope may be clarified and renegotiated with the Product Owner as more is learned No changes are made that would endanger the Sprint Goal Quality does not decrease The Product Backlog is refined as needed

What is the process of the Sprint Retrospective?

Each Team Member answers 2 questions, with the Scrum Master recording: • What went well during the last Sprint? • What could be improved during the next Sprint? 2. The Team discusses the items identified in step 1. 3. Actionable items are added to the Product Backlog.

Schedule Forecasts

Estimates or predictions of conditions and events in the project's future based on information and knowledge available at the time the schedule is calculated.

Ignoring stakeholder requests is an acceptable communication strategy.

False

True or False: In a hybrid project management approach, stakeholder engagement is only crucial during the initial planning phase.

False. Stakeholder engagement is crucial throughout the project lifecycle in a hybrid approach, not just in the initial planning phase.

True or False: Stakeholders should only be actively involved during the initiation and planning phases of a project.

False. Stakeholders should be involved throughout all phases of the project, from initiation through to closure, to ensure continuous alignment with their needs and expectations.

True or False: It is the Scrum Master's responsibility to change the product backlog based on stakeholder feedback

False. While the Scrum Master facilitates communication and resolution of issues, it is the Product Owner's responsibility to manage and prioritize the product backlog. The Scrum Master supports this process but does not directly change the backlog.

What is the role of the Scrum Master?

Focuses on the needs of the Team Communicates the Project's Vision and goals to the Team Develops and empowers the Team Facilitates Scrum Events Works with the Product Owner to manage the Product Backlog Works to remove roadblocks

What is Hybrid Project Management?

Hybrid project management is an approach that combines elements of both traditional (waterfall) and Agile methodologies. It allows for flexibility and adaptability in planning and execution while maintaining some level of structured control. This approach is particularly useful in projects where both a high-level plan and iterative development are necessary.

What is a "Requirements Workshop for User Stories" in the context of hybrid project management?

In hybrid project management, a requirements workshop for user stories is a collaborative session where stakeholders and team members come together to identify and define project requirements. This approach combines elements of Agile (user stories) with traditional planning methods, ensuring a comprehensive understanding and agreement on what needs to be achieved in the project.

How is prioritization managed in the Product Backlog?

In the Product Backlog, items (often called "user stories") are ranked based on their importance or value to the product. The most critical and valuable items are placed at the top of the list to be addressed first.

Why is it important to involve key stakeholders during all phases of a project?

Involving key stakeholders in all project phases ensures their needs and expectations are understood and met. It facilitates better communication, reduces the risk of unmet expectations, and increases the likelihood of project success. Continuous involvement allows for timely feedback and adjustments, ensuring the project remains aligned with stakeholders' needs.

When should a Power/interest grid be used?

It is used in the early stages of a project for stakeholder analysis. This tool helps in identifying which stakeholders to prioritize and the type of engagement strategy required for each group. For example, stakeholders with high power and high interest require close management and regular engagement.

How are items detailed in the Product Backlog?

Items at the top of the Product Backlog are more detailed, providing clarity for immediate development work. Those lower down are less defined, allowing for flexibility and adaptation as more information becomes available.

What are some key factors that make agile so adaptable?

Iterative development: Breaking down the project into small, manageable chunks (iterations or sprints) allows for continuous feedback and adjustments. Each iteration delivers a working piece of the final product, so you can learn from real users and incorporate their input into the next iteration. Flexible planning: Instead of rigid, long-term plans, agile projects use flexible frameworks like Kanban boards or Scrum boards to prioritize tasks and adjust them as needed. This allows the team to respond quickly to changes in requirements or market conditions. Cross-functional teams: Teams in agile projects are typically self-organizing and cross-functional, meaning they have all the skills and expertise needed to complete a task within the team. This reduces dependencies and allows for faster decision-making when changes arise. Continuous communication: Open and frequent communication is essential for keeping everyone on the same page and identifying potential issues early on. Agile teams often use daily stand-up meetings, pair programming, and other collaborative practices to foster communication.

How does involving key stakeholders during the planning phase of a project contribute to its success?

Ivolving stakeholders during the planning phase ensures their requirements and expectations are integrated into the project plan. This early involvement helps in identifying potential risks, setting realistic goals, and aligning the project's objectives with stakeholders' needs, leading to smoother execution and fewer surprises.

Stakeholder Engagement Tools Tools for measuring stakeholder satisfaction in a project.

Net Promoter Score (NPS) and Mood chart are effective for measuring stakeholder satisfaction, especially when engagement is fading.

Identify Stakeholders

Recognizing all relevant stakeholders, and documenting their interests, involvement, and impact on the project.

What are the benefits of Agile?

Reduced risk of failure: By iterating and learning early and often, agile projects are less likely to run into major roadblocks later in development. Increased customer satisfaction: Delivering working software early and often allows you to get feedback from real users and incorporate their needs into the product. Improved team morale: The collaborative and flexible nature of agile projects can be more motivating and engaging for team members. Faster time to market: By focusing on delivering value in small increments, agile projects can get products to market faster and respond more quickly to changing market demands.

What is the role of the Product Owner?

Represents the Customer(s) and other Stakeholders Is responsible for maximizing the value of the product Decides what goes on the Product Backlog Explains and helps prioritize the Product Backlog Helps plan each Release Reviews Deliverables Has the authority to cancel a Sprint

The stakeholder disagrees with the project's current direction based on information provided in the weekly report. How can the project manager address this concern in a productive way?

Schedule a dedicated discussion to understand their concerns, present data to support your decisions, propose alternative solutions or compromises, seek input from other stakeholders. Communicate, Collaborate, Compromise.

What is the role of the Development Team (Scrum)?

Self-managing: empowered to plan and schedule its own work and responsible for the project Cross-functional Ideally, works in a common room with constant face-to-face communication Holds a brief daily meeting If the project contains multiple teams, each team sends a representative to a daily project meeting (Scrum-of-Scrums)

Power/interest grid

The Power/Interest Grid, also known as a Power/Interest Matrix, is a tool used to categorize stakeholders based on their level of authority (power) and their level of concern (interest) regarding the project outcomes.

What is the Product Backlog in Agile and Scrum, and what is its primary purpose?

The Product Backlog is a prioritized list of features, enhancements, bug fixes, and other work required for a product in Agile and Scrum projects. Its primary purpose is to ensure that the team focuses on the most valuable tasks that are clearly defined and understood, delivering the most value to the product.

Why is the Product Backlog considered dynamic?

The Product Backlog is dynamic because it continuously evolves throughout the project. New items can be added, and existing items can be modified or removed in response to feedback, market changes, stakeholder input, or project learnings.

Who is responsible for the Product Backlog in a Scrum team?

The Product Owner is responsible for the Product Backlog. This includes managing its content, availability, prioritization, and ensuring that the items are clear and understood by the team.

Salience Model

The Salience Model categorizes stakeholders based on three parameters: power (ability to influence the project), legitimacy (their involvement is appropriate), and urgency (need for immediate attention).

What is the role of the Scrum Master in facilitating stakeholder engagement, particularly when there is a disagreement or disappointment?

The Scrum Master acts as a facilitator and mediator. When a stakeholder is disappointed or disagrees with the product's progress, the Scrum Master facilitates a meeting between the stakeholder and the Product Owner. This role involves ensuring open communication, resolving misunderstandings, and helping align the stakeholder's expectations with the team's deliverables.

How can a Scrum Master assist in aligning the Product Owner's priorities with those of a key stakeholder who is not satisfied with the product?

The Scrum Master can facilitate discussions where the Product Owner and the stakeholder review the product backlog and priorities. They can help ensure that both parties understand each other's perspectives and work together to reprioritize the backlog if necessary, ensuring that future sprints focus on the most important features for the stakeholder.

What steps should a Scrum Master take if a key stakeholder expresses disappointment with the product during a sprint review?

The Scrum Master should first arrange a meeting between the Product Owner and the stakeholder to discuss the concerns. The aim is to clarify expectations, review the product backlog, and realign the project goals with stakeholder needs. The Scrum Master's role is to ensure that this conversation is productive and leads to a mutual understanding and agreement on the way forward.

Stakeholder Engagement Tools Net Promoter Score (NPS)

The _________ is a numerical measure of the stakeholder's satisfaction with your product, service, or workplace and their willingness to recommend it to others. The score ranges from -100 to +100. A high promoter score reflects high business loyalty and job satisfaction.

Scope Baseline

The approved version of a scope statement, work breakdown structure (WBS), and its associated WBS dictionary, that can be changed only through formal change control procedures and is used as a basis for comparison.

Project Management Plan

The document that describes how the project will be executed, monitored and controlled, and closed.

What are the key benefits of conducting a requirements workshop for user stories in a hybrid project management setting?

The key benefits include enhanced stakeholder engagement, clear understanding of project goals, efficient requirement gathering, and the creation of a shared vision. It ensures that all voices are heard and that the requirements are detailed and aligned with both business and technical needs.

If a key stakeholder refuses to sign off on the project during the validation phase, what steps should the project manager take to resolve the issue?

The project manager should engage in a constructive dialogue with the stakeholder to understand their concerns. Reviewing the project deliverables against the agreed requirements and discussing possible modifications or additional work might be necessary. It's also important to refer back to the documentation and agreements made in earlier phases.

In a requirements workshop for user stories, how should a project manager handle conflicting opinions among stakeholders?

The project manager should facilitate open discussion, encourage all stakeholders to express their views, and then guide the group towards a consensus. Using techniques like prioritization, voting, or compromise can help in resolving conflicts and aligning stakeholder opinions.

Scope Creep

The uncontrolled expansion to product or project scope without adjustments to time, cost, and resources..

Project Scope

The work performed to deliver a product, service, or result with the specified features and functions.

What is this chart saying?

There are various types of stakeholders, that can include individuals, groups, and organizations. Stakeholders can be internal or external

Stakeholder Engagement Assessment Matrix

This matrix is a tool for assessing the current level of engagement of each stakeholder and comparing it to the desired level of engagement. It helps in identifying gaps in stakeholder engagement

When should Salience Model be used?

This model is useful for complex projects where stakeholder needs and influences are varied and dynamic. It helps in understanding stakeholder expectations and influences more comprehensively than just power and interest, allowing for a more nuanced stakeholder management approach.

When should a stakeholder engagement plan be used?

This plan should be developed after stakeholder analysis and used throughout the project. It's particularly valuable in projects with a diverse group of stakeholders, ensuring that all are appropriately engaged according to their needs and impact on the project.

Sprint Planning Meeting

Time-Boxed: 4 hours (for a 4-week Sprint) Purpose: to select which items from the product backlog will be developed in the next sprint Attendees: Product Owner Scrum Team Scrum Master Additional parties can be invited if they can contribute relevant information Process: 1. Before the meeting, the Product Owner arranges Product Backlog items in order by business value. 2. Product Owner presents and explains the current version of the Product Backlog. 3. The team determines how many of the higher priority Product Backlog items can be worked during the upcoming Sprint. 4. The team may suggest changes to the priority order based on technical or implementation considerations, but the Product Owner has the final say. 5. When the team commits to completing a Backlog item, it should be clear to everyone what "done" means for that item. Deliverables: The Sprint Backlog, including Tasks Task Estimates Task Assignments Process: 1. The team identifies tasks, estimates them and assigns responsibilities. 2. The task list may not be complete at this point, but enough detail should be included so the team is comfortable with its commitments and able to begin work

Sprints

Time-boxed, consecutive periods of work during which the team develops potentially shippable increments of the product.

What is the purpose of the Sprint Retrospective?

To identify problems and decide how to modify the team's approach to deal with them

What is the purpose of the sprint review meeting?

To present the functionality completed during the past sprint to the Product Owner and other interested stakeholders and to demonstrate that it meets the agreed-upon definition of "done

Stakeholder Engagement Tools True or False A high NPS promoter score reflects high business loyalty and job satisfaction.

True

True/False In adaptive project management, regular communication with stakeholders is essential.

True

True: Using automated tools to generate reports can be beneficial for adaptive projects.

True

If a project manager notices a consistent negative trend in the Moodchart, what steps should they take?

Upon noticing a negative trend, the project manager should investigate the underlying causes. This might involve discussions with team members or stakeholders, assessing work conditions, or reviewing project challenges. Based on the findings, the manager should implement strategies to address the issues, such as workload adjustments, conflict resolution, or team-building activities.

What is a Mood Chart and how is it used in project management to assess stakeholder engagement?

Usage in Project Management Purpose: Helps in monitoring morale, engagement, and emotional well-being. Benefits: Identifies patterns or changes in mood that could impact project performance. Application: Regularly recording moods to detect early signs of issues, aiding in timely interventions and maintaining a positive work environment. Outcome: Enhances understanding of team dynamics and stakeholder satisfaction, crucial for successful project management.

When should a stakeholder engagement assessment matrix be used?

Use this matrix throughout the project to monitor and assess the effectiveness of your stakeholder engagement strategies. It's beneficial in projects where stakeholder attitudes and engagement levels might change over time, necessitating adjustments in engagement approaches.

Why is Agile such an effective framework?

can adapt to changing circumstances and changing needs, gracefully.

Schedule Management Plan

establishes criteria and the activities for developing monitoring, and controlling the schedule.