POM 2
Which following queue discipline is discussed in the textbook?
Emergencies First
The "line of visibility" is a feature of
A service blueprint
Some of the advantages of a functional project where the project is housed in a functional division include which of the following?
A team member can work on several projects
For an activity in a CPM analysis the Early Finish time is 20 and the Late Finish time is 20. Which of the following statements is true
Activity is on critical path
Which of these expressions is Little's Law
All of The Above
Which of the following basic types of process structures is one which equipment or work processes are arranged according to the progressive steps by which the product is made?
Assembly Line
The service blueprint makes a distinction between:
High and low customer contact aspects of the service
In the service-system design matrix, an internet and on-site technology service encounter is expected to have which of the following
High production efficiency
Which of the following is an alternative possible service encounter included in the service-system design matrix
Internet
According to Little's Law, which of the following ratios is used to find throughput rate
Inventory/Flow Time
A listing of immediate predecessor activities is important information in a CPM analysis for which of the following reasons
It specifies the relationships in the CPM network of activities
Which of the following is not a queue discipline discussed in the textbook
Last in, First Out
An advantage of a pure project where self-contained teams work full time on a project is which of the following
Lines of communication are shortened
In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following
Low production efficiency
In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following
Low production efficiency
In the service-system design matrix, a mail contact service encounter is expected to have which of the following
Low sales opportunity
Which of the following are alternative possible service encounters included in the Service-System Design Matrix?
Mail Contact
a A firm fills its customer's orders from finished goods inventory. It is a
Make to Stock
You have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project and separate project managers will be responsible for separate projects. These project managers will report to you. Which project management structure is being used
Matrix Project
A series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures
Matrix project
In CPM analysis it is generally expected that the relationship between activity direct costs and project indirect costs will be which of the following
Negatively Related
Which of the following is not a suggestion for managing queues presented in the textbook
Periodically close the service channel to temporarily disperse the line
Which of the following is considered a high-contact service operation
Physician Practice
Which of the following is not a basic type of process structure
Product-process matrix
PERT is an abbreviation for which of the following methodologies
Program Evaluation and Review Techniques
Which of the following is a suggestion for managing queues that is mentioned in the textbook?
Segment the customers
Which of the following is a characteristic that can be used to guide the design of service systems
Services can not be inventoried
For an activity in a CPM analysis, the Early Start time is 8 and the Late Start time is 10. Which of the following statements is true?
Slack time for the activity is 2
When balancing an assembly line, which of the following is not a way to reduce the longest task time below the required workstation cycle time
Speed up the assembly line transfer mechanism
A project starts out as which of the following?
Statement of Work
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes
Task
Which of the following is an example of a finite population in a queuing system?
The departmental faculty in line at the copy machine.
In a project analysis using three time estimates with more than one critical path existing, how does the project manager decide which variances to use in arriving at the probability of meeting the project due date?
The project manager uses the largest variances in order to understate the probability of on-time completion
In essence, a queuing system includes several major components. Which of the following is not one of them?
The queue discipline
A difference between project and continuous flow categories of process flow structures is which two of the following
The size and bulk of the project
Which of the following are the three major components of a queuing system
The source population and the way customers arrive at the system, the serving systems, and how customers exit the system.
According to Little's Law, which of the following can be used to estimate work-in-process inventory
Throughput Rate x Flow Times
In a Gantt chart the horizontal axis is usually which of the following?
Time
Which of the following is a suggestion for managing queues presented in the textbook
Train your servers to be friendly
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes
Treatment
Which of the following basic types of process structures is one which similar equipment or functions are grouped together?
Work center
Which of the following is a basic type of process structure
Work center
A project can be subdivided into which of the following
Work package
You have just performed a CPM analysis and have found that more than one path through the project network has zero slack values. What can you conclude?
You have multiple critical paths
You know when you have arrived at the optimal solution in using the Time-Cost CPM Scheduling model analysis when what happens
You have reached the minimum total cost
Which of the following refers to the physical presence of the customer in a service system?
customer contact
The major goal of Critical Path analysis is to
determine when each activity in the project should be scheduled
Using the assembly-line balancing procedure, which of the following is the required cycle time if the production time in minutes per day is 1440 and the required output per day in units is 2000?
.72
For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals?
.2 Hours
Assume the service rate for a queue in a truck-loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time?
.5 hours
You have just determined the actual number of workstations that will be used on an assembly line to be 8 using the assembly-line balancing procedure. The cycle time of the line is 10 minutes and the sum of all that tasks required on the line is 60 minutes. Which of the following is the correct value for the resulting line's efficiency?
.750
You have just determined the actual number of workstations that will be used on an assembly line to be 6 using the assembly-line balancing procedure. The cycle time of the line is 5 minutes and the sum of all that tasks required on the line is 25 minutes. Which of the following is the correct value for the resulting line's efficiency
.83333
Using the assembly-line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the six tasks that make up the job are 4, 6, 7, 2, 6, and 5 minutes, and the cycle time is 10 minutes
3
A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which customers arrive is 12 per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the mean time between arrivals?
5 Minutes
Using the assembly-line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the eight tasks that make up the job are 7, 4, 7, 8, 9, 4, 3, and 6 minutes, and the cycle time is 8 minutes
6
Using the assembly-line balancing procedure, which of the following is the required cycle time in minutes per unit if the daily production time is 480 minutes and the required daily output is 50 units?
9.6
What is a work breakdown structure
A definition of the hierarchy of project tasks, subtasks, and work packages
Which of the following is a graphic project report used in project management
Cost and Performance Tracking Schedule
Which of the following is not a suggestion for managing queues presented in the textbook
Determine an acceptable waiting time for your customers
Which of the following is not a step in developing a manufacturing cell layout
Disposing of left-over machinery and outsourcing ungrouped processes
You are looking at a chart that has the terms BCWS, BCWP, and AC indicating lines on the chart. What kind of chart are you looking at
EVM Chart
What does "EVM" stand for?
Earned Value Management-a technique for measuring project progress objectively.
The placement of which of the following is not determined by production process organization decisions
Emergency Exits
A firm will work with a customer to design the product, and then make it from purchased materials, parts, and components. This firm is called
Engineer To Order Firm
Which of the following is not considered a major work flow structure
Fabrication
Every service has a service package, which is defined as a bundle of goods and services provided in some environment. The service package consists of five features. Which of the following is not one of these features
Facilitating
