POM ch 3

Which of the following statements is true regarding an organization's culture? Companies with strong cultures tend to perform well when they need to adapt to dramatic changes in their external environments. Companies with strong cultures tend to perform poorly when they need to adapt to dramatic changes in their external environments. Companies with weak cultures tend to perform poorly when they need to adapt to dramatic changes in their external environments. Companies with weak cultures tend to perform well when they need to adapt to dramatic changes in their external environments.

Companies with strong cultures tend to perform poorly when they need to adapt to dramatic changes in their external environments.

Which of the following forms a component of the specific environment of an organization? Economic component Political component Technological component Customer component

Customer component

In the context of the external environment of a firm, which of the following involves searching the environment for important events or issues that might affect an organization? Environmental scanning Environmental zoning Environmental designing Environmental testing

Environmental scanning

Technology is a part of which environment of an organization? Specific environment General environment Dynamic environment Internal environment

General environment

The economy is a part of which of the following environments that influences all organizations? Specific environment General environment Niche environment Internal environment

General environment

In the context of the specific environment of an organization, which of the following is a difference between opportunistic behavior and relationship behavior? Opportunistic behavior is observed when both buyers and sellers show the least reliability on the other, whereas relationship behavior is observed when both buyers and sellers believe in creating short-term client relationships. A low degree of buyer or seller dependence can lead to opportunistic behavior, whereas a high degree of buyer or seller dependence can lead to relationship behavior. In opportunistic behavior, either the buyer or the seller benefits at the expense of the other, whereas in relationship behavior, both the buyer and the seller mutually benefit. Opportunistic behavior leads to compromises that both the supplier and buyer agree upon, whereas relationship behavior leads to development of new business relationships when existing ones fail to work.

In opportunistic behavior, either the buyer or the seller benefits at the expense of the other, whereas in relationship behavior, both the buyer and the seller mutually benefit.

In the context of the specific environment of an organization, which of the following is a difference between reactive customer monitoring and proactive monitoring of customers? Unlike reactive customer monitoring, proactive monitoring of customers involves listening closely to customer complaints and responding to customer concerns. Unlike reactive customer monitoring, proactive monitoring of customers involves identifying potential customers and seeking ways to attract them to indulge in a product or service. Unlike reactive customer monitoring, proactive monitoring of customers includes the use of an advocacy tactic that revolves around product boycotting. Unlike reactive customer monitoring, proactive monitoring of customers identifies and addresses customer needs before they occur.

Unlike reactive customer monitoring, proactive monitoring of customers identifies and addresses customer needs before they occur.

In the context of the external environments that influence organizations, which of the following is a difference between the general environment and the specific environment? Unlike the specific environment, the general environment includes customers, competitors, and suppliers. Unlike in the specific environment, in the general environment, proactive monitoring takes place that addresses customers' needs before they occur. Unlike the specific environment, the general environment is responsible for indirectly affecting all organizations. Unlike in the specific environment, in the general environment, a shrinking economy is directly related to consumers willing to spend more to purchase products.

Unlike the specific environment, the general environment is responsible for indirectly affecting all organizations.

Tariffs on Canadian wood, widespread wildfires, wood-boring beetles, and a chronic shortage of truck drivers led to lumber prices being at an all-time high. However, not six months later, the price of lumber had dropped by nearly half. Thus, the lumber industry has a ______. stable environment static environment dynamic environment punctuated environment

dynamic environment

According to forecasts, different parts of the country Frecciatona are likely to be affected by water shortages. Following this news, the chief operations officer of Frantef Appliances, a company that manufactures and supplies household devices in Frecciatona, plans to introduce a new model of dishwasher that makes efficient use of small amounts of water. In the context of changing environments, this scenario best illustrates _____. generational change technological lockout environmental uncertainty buyer dependence

environmental uncertainty

Most of the managers and team members of Wilbesht, a pharmaceutical company, are under the age of 40. The structure of the company is informal and flexible. This scenario best illustrates Wilbesht's _____. opportunistic behavior industry regulation punctuated equilibrium organizational culture

organizational culture

A court ruling against the wrongful dismissal of employees is a development in which of the following components of the general environment? Technological Sociocultural Economic Political/legal

political/legal

Which of the following is the abundance or shortage of critical organizational resources in an organization's external environment? Resource equilibrium Resource leveling Resource augmentation Resource scarcity

resource scarcity

Managers feel confident that they can understand, predict, and react to the external forces affecting their businesses when _____. resource scarcity is low environmental change is extensive the industry is not at an equilibrium state environmental complexity is high

resource scarcity is low

The dairy industry is an excellent example of a _____. complex external environment complex internal environment simple external environment simple internal environment

simple external environment

Which component of the general environment refers to the knowledge, tools, and techniques used to transform inputs into outputs? Sociocultural Legal/political Technological Economical

technological

When solar panels became popular in the market, Dabbanth, a company that manufactures and sells kitchenware, developed containers fitted with solar panels to keep the food in the containers heated for longer. Following this innovation, Dabbanth became a leading brand name. In the context of the general environment, this scenario best illustrates the effect of the _____. technological component on organizations sociocultural component on organizations political component on organizations economic component on organizations

technological component on organizations

In the context of the internal and external forces that affect business, which of the following is a difference between stable environments and dynamic environments? The stable environment of a company is only related to the external factors affecting the company, whereas the dynamic environment of a company is only related to the internal factors affecting the company. In stable environments, fundamental changes are observed in the environment, whereas in dynamic environments, incremental changes occur. In stable environments, the rate of environmental change is slow, whereas in dynamic environments, the rate of environmental change is fast. Companies with stable environments experience changing customer preferences and attitudes, whereas companies with dynamic environments experience a fixed set of customer needs.

In stable environments, the rate of environmental change is slow, whereas in dynamic environments, the rate of environmental change is fast.

Which of the following exemplifies a sociocultural component in the general organizational environments? New FDA regulations on food handling and storage in fast food chains Increase in the number of fast food chains offering similar menus Increasing popularity of weight management programs Shortage of spice suppliers

Increasing popularity of weight management programs

Which component of the general environment of a company affects all businesses? Sociocultural Legal/political Technological Economical

Legal/political

Which of the following is a tactic that typically involves framing issues as public issues; exposing questionable, exploitative, or unethical practices; and creating controversy that is likely to receive extensive news coverage? A product boycott Distributive bargaining Proactive monitoring Media advocacy

Media advocacy

In the context of federal regulatory agencies and commissions, which of these stops companies from engaging in unfair workforce practices? Federal Trade Commission National Labor Relations Board Equal Employment Opportunity Commission Occupational Safety and Health Administration

National Labor Relations Board

Organizational members use which of the following to make sense of organizational events and changes and to emphasize culturally consistent assumptions, decisions, and actions? Cultural maps Organizational hierarchies Organizational stories Business confidence indices

Organizational stories

Which of the following involves identifying and addressing customer trends and problems after they occur? Competitive analysis Reactive monitoring Buyer dependence Proactive monitoring

Reactive monitoring

Which of the following is the degree to which a company relies on a provider because of the importance of the provider's product to the company and the difficulty of finding other sources of that product? Buyer dependence Internal dependence Regulator dependence Supplier dependence

Supplier dependence

In the context of the specific environment of an organization, which of the following is a difference between supplier dependence and buyer dependence? Supplier dependence relates to the difficulty of finding consumers for a particular product, whereas buyer dependence relates to the difficulty of finding dealers of a particular product. Supplier dependence is the degree to which a company relies on a dealer for the dealer's product, whereas buyer dependence is the degree to which a supplier relies on a consumer. Supplier dependence takes into account the importance of a consumer to a supplier's sales, whereas buyer dependence takes into account the importance of a manufacturer's products to a company. A high degree of buyer dependence can lead to opportunistic behavior, whereas a high degree of supplier dependence does not lead to opportunistic behavior.

Supplier dependence is the degree to which a company relies on a dealer for the dealer's product, whereas buyer dependence is the degree to which a supplier relies on a consumer.

Under the Family and Medical Leave Act, employees who have been on the job one year are guaranteed how many weeks of unpaid leave per year? 8 12 16 20

12

Which of the following are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions? Supplier groups Advocacy groups Competitor groups Employee groups

Advocacy groups

In the context of changing organizational cultures, which of the following is a difference between behavioral addition and behavioral substitution? Behavioral addition refers to the collection of information by managers before selecting job candidates to match their behaviors with that of the organizational culture, whereas behavioral substitution refers to building procedures to train employees about ethical practices. Behavioral addition refers to the process of hiring candidates who have been judged by Bar Raisers, whereas behavioral substitution refers to the process of transferring employees to different departments based on their behavioral attributes. Behavioral addition refers to changing the visible artifacts of an organization's old culture, whereas behavioral substitution refers to the process where managers eliminate employees whose behavior is not consistent with that of the organizational culture. Behavioral addition is the process of having managers and employees perform a new behavior, whereas behavioral substitution is having managers and employees perform a new behavior in place of another behavior.

Behavioral addition is the process of having managers and employees perform a new behavior, whereas behavioral substitution is having managers and employees perform a new behavior in place of another behavior.

In the context of the specific environment of organizations, which of the following is a similarity between the public communications approach and a product boycott? Both are more aggressive than media advocacy. Both typically involve framing a group's concerns as public issues. Both are advocacy group tactics. Both create controversies that are likely to receive extensive news coverage.

Both are advocacy group tactics.

Which of the following is the degree to which a supplier relies on a buyer because of the importance of that buyer to the supplier and the difficulty of finding other buyers for its products? Buyer dependence Supplier dependence Opportunistic behavior Relationship behavior

Buyer dependence

Which of the following are graphic depictions of how managers believe environmental factors relate to possible organizational actions? Cognitive maps Organizational charts Gantt charts Process maps

Cognitive maps

Which of the following statements regarding environmental scanning is true? Environmental scanning increases uncertainty. Environmental scanning is done solely to identify threats to the organization. Companies whose chief executive officers do more environmental scanning have higher profits CEOs in lower-performing firms scan their firms' environments more frequently.

Companies whose chief executive officers do more environmental scanning have higher profits.