Practice Quiz Midterm 1

When Martin has a perceived conflict with a coworker, he will send them emails that are taunting or insulting. This is an example of OCB. COW. CWB. POS. EEG.

CWB

Marie works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Marie's beliefs represent a(n) high level of emotional labor. employment contract. high normative commitment. high affective commitment. psychological contract.

psychological contract.

Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's diversity climate. affirmative action programs. psychological safety. organizational citizenship. glass ceiling.

psychological safety.

A person will experience ________ when his or her outcome to input ratio is less than that of a relevant comparison person. equity positive inequity negative inequity positive equity negative equity

negative inequity

Which of the following is not a soft skill? active listening operations problem solving decision making critical thinking

operations

Stage 1 of social perception is encoding and simplification. storage and retention. selective attention/comprehension retrieval and response. observation and investigation.

selective attention/comprehension

________ is the extent to which a job enables an individual to experience freedom, independence, and discretion. Task variety Task identity Task management Autonomy Experienced responsibility

Autonomy

are the generation that currently makes up the largest number of individuals in America. Traditionalists Baby boomers Gen Xers Millennials Gen Zers

Gen Zers

Harold Kelley hypothesized that people make causal attributions by observing consensus, distinctiveness, and consistency. stereotypes. implicit cognitions. surface-level factors. deep-level factors.

consensus, distinctiveness, and consistency.

The final step of the three-step approach of the organizing framework is identify the OB concepts. define the problem. make recommendations build a consensus. delegate the problem.

make recommendations

Examples of organizational citizenship behavior (OCB) include all of the following except constructive statements about the company. suggestions for improvement. training and onboarding programs. not expressing interest in the work of others. respecting housekeeping rules.

not expressing interest in the work of others.

If your goal is to do well in school and graduate on time and with honors, you are likely to experience __________ emotions such as joy, gratitude, pride, satisfaction, contentment, and relief. stable futuristic mixed positive negative

positive

________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties. Ill-conceived goals Motivated blindness Indirect blindess The slippery slope Overvaluing outcomes

Indirect blindess

________ occurs when an individual is "turned on to one's work because of the positive internal feelings that are generated by doing well." Extrinsic motivation Intrinsic motivation Job satisfaction Job dissatisfaction Organizational citizenship behavior

Intrinsic motivation

________ programs help employees to integrate, assimilate, and transition to new jobs. Incoming Onboarding Involvement Sink-or-swim Engagement

Onboarding

________ is the extent to which an individual identifies with an organization and commits to its goals. Perceived organizational support Organizational commitment Organizational satisfaction Job involvement Job satisfaction

Organizational commitment

________ refers to how long we focus on an activity. Persistence Direction Volume Intensity Integration

Persistence

The need for belonging is part of the need for love. esteem. self-actualization. safety. physiological.

love

el says, "I can type 70 words per minute with no errors." He is expressing a high self-efficacy high self-esteem. high self-expectations. her core self-evaluation. an external locus of control.

a high self-efficacy

Which of the following is not an example of a hygiene factor in Herzberg's motivator-hygiene model? supervision company policies salary working conditions advancement

advancement Hygiene factors include company policy and administration, technical supervision, salary, interpersonal relations with one's supervisor, and working conditions. These cause a person to move from a state of no dissatisfaction to dissatisfaction.

People with __________ often see the causes of events in their lives as due to luck or other environmental factors. high emotional stability an internal locus of control an external locus of control high introversion high extraversion

an external locus of control

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of ill-conceived goals. motivated blindness. indirect blindness. the slippery slope. overvaluing outcomes.

ill-conceived goals

The organizational dimensions of diversity include all of the following except management status. union affiliation. work location. seniority. income

income (classified under external dimensions of diversity.)

Which of the following is the most fixed of a person's individual differences? attitudes intelligence self-efficacy self-esteem emotions

intelligence

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors. individual group organizational interactional situation

situation

With only five years left until his planned retirement, Edward was quite upset when he was removed from a project team comprised mostly of Millennials. It is quite possible that the Millennials were reacting to a __________ of older workers. negativity bias stereotype self-serving bias semantic memory fundamental attribution bias

stereotype

Interpersonal skills involve all of the following except active listening. positive attitudes. effective communications. respectful interactions. teamwork.

teamwork (Teamwork is not an interpersonal skill, but is considered a personal attribute.)

Personal attitudes affect ________ via ________. behavior; values behavior; intentions values; behavior values; intentions values; cognitions

behavior; intentions

You are unlikely to say anything to someone smoking on your smoke-free campus if you have no intention of confronting the smoker. Your intention reflects the __________ component of your attitude toward people smoking on campus. behavioral intellectual cognitive normative affective

behavioral

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group? assimilation building relationships toleration isolation suppression

assimilation

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of implicit cognition. collaboration. context of interaction culture and consistency. common Gen Y behavior.

context of interaction

Which of the following is Step 1 in the three steps of the applied approach to problem solving? identify potential causes using OB concepts and theories make recommendations and (if appropriate) take action find a systematic process for closing a gap in knowledge define the problem determine whether the issue is a lack of hard versus soft skills

define the problem

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs? resolving solving dissolving ignoring avoiding

dissolving

The ________ model suggests that managers should monitor employees' perceptions of fairness. met expectations need fulfilment equity value attainment dispositional components

equity

Which of the following is not a content theory of motivation? acquired needs theory Maslow's hierarchy of needs theory self-determination theory equity theory Theory X and Theory Y

equity theory

Expectancy theory states that people are motivated to behave in ways that produce desired combinations of ________ outcomes. variable expected procedural similar unlikely

expected

If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of internal causes. external causes self-serving bias. fundamental bias. nothing: not enough info

external causes

Spatial intelligence is likely to be most valuable to a politician. minister. college professor. fighter pilot. musician.

fighter pilot.

A person who ___________ is relatively unconstrained by situational forces and effects environmental change. is an introvert has a proactive personality is emotionally stable is emotionally intelligent has an internal locus of control

has a proactive personality

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor. person individual situation group/team level organizational level

individual

The _________ perspective states that behavior is a function of interdependent person and situation factors. interactional ethical problem-solving contingency individualistic

interactional

Core self-evaluations represent a broad personality trait comprised of all of the following except emotional stability. generalized self-efficacy. locus of control. interpersonal intelligence. self-esteem.

interpersonal intelligence.

The potential to understand and regulate yourself is ________ intelligence. spatial naturalist intrapersonal bodily-kinesthetic interpersonal

intrapersonal

Which of the following is not an element of emotional intelligence? self-awareness social awareness relationship management intrapersonal intelligence self-management

intrapersonal intelligence

Self-determination theory focuses on the needs that drive ________ motivation. autonomous affiliation hygiene extrinsic intrinsic

intrinsic

Which of the following is not one of the basic dimensions of the Big Five personality dimensions? locus of control extraversion openness to experience conscientiousness agreeableness

locus of control

Danny is convinced that the new recycling program implemented at his company is worth the extra effort of sorting his waste. He believes in this so strongly that he reminds everyone in the department that they should all get on board and gives an extensive presentation at the monthly meeting. Danny values conformity. power. universalism. hedonism. stimulation.

universalism

Schwartz's model suggests that values are unstable. values are important but have no direct effect on motivation. values may conflict with each other. we are always aware of our values and how they influence us. values are formed when we are in our early adulthood.

values may conflict with each other.