Principles MIS Chapter 11 Quiz

Which of the following is a computer-based system that attempts to emulate human behavior? Fuzzy logic LMS Neural networks AI technology Genetic algorithms

AI technology

About ________ percent of the United States GDP is produced by the knowledge and information sectors. 65 25 55 15 85

55

You are advising a video production company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? Digital asset management system CAD system VRML system MOOC LMS

Digital asset management system

Which of the following types of system enables organizations to digitize, index, and tag documents according to a coherent framework? Wikis CAD ECM VR LMS

ECM

Which of the following are the three major types of knowledge management systems? Enterprise-wide knowledge management systems, KWS, and intelligent techniques DBMS, DSS, and ECM COPs, ECM, and MIS CRM, SCM, and CAD MIS, DSS, and TPS

Enterprise-wide knowledge management systems, KWS, and intelligent techniques

True or False? Today's AI systems are about to come up with new and novel solutions to problems.

False

True or False? Expert systems work by applying a set of AND/OR rules against a knowledge base, both of which are extracted from human experts.

False

True or False? Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

False

True or false VRML requires the use of a powerful server as well as large amounts of bandwidth.

False

True or false? Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data, searching for relationships, building models, and correcting over and over again the model's own mistakes.

False

Which of the following statements best describes the relationship between collaboration and knowledge management? Knowledge is useful only when shared with others. Knowledge is the result of collaboration. Knowledge is impossible without collaboration. Collaboration is impossible without knowledge. As knowledge improves, so does collaboration.

Knowledge is useful only when shared with others.

Which of the following is a tool for the management, delivery, tracking, and assessment of various types of employee learning? Organizational learning system Investment workstation Employee enrichment system Employee management system LMS

LMS

Which of the following is not used to capture tacit knowledge? Knowledge base Expert system Fuzzy logic Neural network CBR

Neural network

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction? MOOC Agent-based modeling VRML AR Genetic algorithm

Agent-based modeling

Which of the following is the last step in the knowledge management value chain? Store Apply Feedback Disseminate Acquire

Apply

Which of the following stores descriptions of past experiences of human specialists in a database for later retrieval when the user encounters a situation with similar characteristics? Expert systems CBR Fuzzy logic Data mining LMS

CBR

Which of the following is a type of intelligent technique? Digital asset management Case-based reasoning CAD VRML LMS

Case-based reasoning

True or False? Expert systems are the primary tools used for knowledge discovery.

False

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use which of the following? Intelligent agent Genetic algorithm VR system Fuzzy logic CAD system

Intelligent agent

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods? Neural networks CBR Fuzzy logic Intelligent agents Genetic algorithms

Intelligent agents

Which of the following statements about 3-D printing is not true? It is incompatible with the cloud. It is also called additive manufacturing. It creates objects layer by layer. It uses specifications in a digital file. It creates solid objects.

It is incompatible with the cloud

Which of the following does not describe the dimensions of knowledge in a firm? It is subject to the laws of diminishing returns. It is contextual and applicable only in relevant situations. It is intangible. It is enmeshed in a firm's culture. It is a cognitive event involving mental models.

It is subject to the laws of diminishing returns.

Specialized systems built for knowledge workers charged with discovering and creating new knowledge for a company are called: wikis. enterprise-wide knowledge management systems. KWS. COPs. LMS.

KWS.

Which of the following is not one of the main four dimensions of knowledge described in the chapter? Knowledge is a firm asset. Knowledge is timeless. Knowledge has a location. Knowledge is situational. Knowledge has different forms.

Knowledge is timeless.

True or False Knowledge is "sticky" and not easily moved.

True

A MOOC is: an intelligent technique. a machine learning system. a type of content management system. a VR system. a type of online course.

a type of online course.

Fuzzy logic is a type of: data mining. business intelligence. CBR. a neural network. an intelligent technique.

an intelligent technique

Which of the following has a large number of sensing and processing nodes that continuously interact with each other? CBR Neural network Expert system Genetic algorithm Fuzzy logic system

neural network

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of: knowledge discovery. organizational and management capital. knowledge. organizational routine. knowledge culture.

organizational and management capital

VR systems: use machines to make solid objects. automate the creation and revision of designs. enable acquiring, storing, and disseminating knowledge documents in a virtual world. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

The text defines ________ as expertise of organizational members that has not been formally documented. tacit knowledge information wisdom data experience

tacit knowledge

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification. tupled tagged inventoried retrieved archived

tagged

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed. KWS enterprise-wide knowledge management system Intelligent technique taxonomy COP

taxonomy

True or False? Structured knowledge is explicit knowledge that exists in formal documents and formal rules. True

true

True or false? Expert systems are typically used in business in discrete, highly structured decision-making situations.

true

true or false? 3-D printers can produce fully functioning components, such as working batteries and LEDs.

true

true or false? Both structured and unstructured documents can contain knowledge.

true

true or false? Document management systems are essentially large databases.

true

true or false? Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

true

true or false? Hybrid AI applications are being implemented in home appliances, such as washing machines.

true

true or false? Today's 3-D printers can create objects out of human cartilage.

true

Which of the following would not be considered semistructured knowledge? Videos Voice mail Brochures E-mail Request for proposals

Request for proposals

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. Management Structured Tacit Unstructured Explicit

Structured

True or False? CAD and VRML are both types of KWS.

True

Virtually all expert systems deal with problems of: high complexity. classification. policy development. logic and control. imprecise rules.

classification.

The text defines ________ as the flow of events or transactions captured by an organization's system. data wisdom experience knowledge information

data

Which of the following techniques is used for knowledge discovery? CBR Expert system Fuzzy logic Data mining Transaction processing systems

data mining

true or false? For a firm, organizational resources are unnecessary to transform data into knowledge.

false

true or false? Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

false

true or false? While systems such as KWS can manage semistructured and unstructured information, enterprise-wide content management systems are designed to manage a firm's structured information.

false

Apple's Siri application is an example of: CBR. neural networks. AI. machine learning. intelligent agents.

intelligent agents.

CAD workstations: facilitate employee learning. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organizations. allow groups to work together on documents. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

The model of human knowledge used by expert systems is referred to as: the knowledge base. a neural network. VRML. expert AI CBR.

the knowledge base.

Which of the following seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images? LMS CAD KWS VRML AR

AR

All of the following are typical components or capabilities of an ECM system except: AR tools. communication tools. knowledge portals. digital asset management. tagging tools.

AR tools

Which of the following describes a difference between neural networks and genetic algorithms? Neural networks are a type of machine learning, whereas genetic algorithms are static programs. Genetic algorithms are designed to process large amounts of information. Genetic algorithms are designed to work with small amounts of data, while neural networks can handle large quantities of data. Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique. Neural networks are programmed to "learn."

Neural networks are programmed to "learn."

True or false? Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

True

All of the following are intelligent personal assistants for consumers except: Watson. Google Now. Cortana. Alexa. Siri.

Watson

Backward chaining is: the programming environment of an expert system. a method of organizing expert system knowledge into chunks. a programming algorithm used to create a virtual world using VRML. a strategy for searching the rule base in an expert system that begins with information entered by the user. a strategy for searching the rule base in an expert system that begins with a hypothesis.

a strategy for searching the rule base in an expert system that begins with a hypothesis.

Forward chaining is: a programming algorithm used to create a virtual world using VRML. a strategy for searching the rule base in an expert system that begins with a hypothesis. a method of organizing expert system knowledge into chunks. the programming environment of an expert system. a strategy for searching the rule base in an expert system that begins with information entered by the user.

a strategy for searching the rule base in an expert system that begins with information entered by the user.

An inference engine is: a method of organizing expert system knowledge into chunks. a strategy used to search through the rule base in an expert system by forward chaining or backward chaining. a programming algorithm used to create a virtual world using VRML. a strategy for searching the rule base in case-based reasoning. the programming environment of an expert system.

a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

True or False? Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.

false

true or false? Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

false

true or false? CBR is not well-suited for diagnostic systems in medicine.

false

true or false? Expert systems are the primary tools used for knowledge discovery.

false

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is: AI. CBR. fuzzy logic. a neural network. expert system.

fuzzy logic

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is: CBR. neural network. expert system. fuzzy logic. genetic algorithm.

fuzzy logic

All of the following are intangible assets of a firm except its: knowledge. unique business processes. reputation.brand. information systems.

information systems

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called: intelligent techniques. genetic algorithms. intelligent agents. AI hybrid systems. business intelligence.

intelligent agents

What is meant by the statement "knowledge is sticky"? Knowledge is hard to move. Knowledge is difficult to replace. Knowledge works only in certain situations. Knowledge is intangible. Knowledge is universally applicable.

knowledge is hard to move

Changing organizational behavior by sensing and responding to new experience and knowledge is called: knowledge management. change management. the knowledge value chain. machine learning. knowledge leveraging.

machine learning

______ is the study of how computer programs can improve their performance without explicit programming. Neural networks Genetic algorithms Machine learning COP Intelligent techniques

machine learning

The terms used in a fuzzy logic system to describe imprecise states or conditions are referred to as: neural networks. inference engines. membership functions. taxonomies. tags.

membership functions.

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. genetic algorithm neural network expert system CAD inference engine

neural network

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of: professionals. practice. interest. knowledge. expertise.

practice