Principles of Management

Manager Mistakes Kathy's situation arose because of her ________________. That fatal flaw in her managerial style got her fired, and made her a career_____________.

Aggression; derailer

On the opposite end of the spectrum, Elisha's recent promotion is consistent with eventually becoming a career ____________________.

Arriver

The Transition to Management Select the terms that best complete the following diagram. Manager's Initial Expectations - Have authority - Manage Tasks - Job is not managing people

Be the boss

Management. You already know what managers do every day, right? A manager typically works:

Before, during, and after the official workday hours.

Which of the following terms best describe a manager's work? Check all that apply.

Continuous (Managers usually finish one piece of work before moving on to the next) Varied (Work changes frequently) Reflective (Managers spend a large amount of time thinking about things)

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software.

Controlling

GE CEO, Jeff Immelt, makes a tough choice to sell NBCUniversal to Comcast.

Decisional

Decisional: Disturbance Handler Resource Allocator Negotiator

Entrepreneur

Management Roles Interpersonal: Leader Liasion

Figurehead

These Managers are often focused on setting and achieving short-term goals.

First-Line Managers

After six months as a manager - Initial expectations were wrong - Fast pace - Job is to be problem solver and troubleshooter for subordinates

Heavy workload

What can management researchers infer based on this study? Check all that apply.

If managers want to progress from junior to senior management, they will increase their use of strategic skills at a faster rate than they acquire cognitive skills. Cognitive skills show the least change in level required between junior-level and senior-level managers.

A grocery store manager monitors local weather reports to determine if the store will need to stock extra bread, milk, and eggs prior to a winter storm.

Informational

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

Interpersonal

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

Leading

After a year as a manager - No longer a "doer" - Communicating, listening, and giving positive reinforcement - Job is people development

Learning to adapt to and control stress

Kinds of Managers Which type of manager holds positions such as plant manager, regional manager, or divisional manager?

Middle Manager

These managers play an important role in driving innovation.

Middle Managers

Informational: Disseminator Spokesperson

Monitor

On your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

Organizing

Author Simon Rich spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

Planning

Which of the following are reasons managers at companies may fall in their positions or derail? Check all that apply

The manager spends too much time working with his or her people and not enough time on the job. The manager is very ambitious and is always thinking of his or her next job.

These managers are largely responsible for creating the organization's climate through their behaviors.

Top Managers

The skills that Jack is failing to use are important for ___________________.

all managers

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the _______ function to determine why the pens are not meeting specifications and how to fix the problem.

controlling

Managers are least effective when they help employees by ______________________________________________

doing the employees' jobs with them

Management in Life Thanks to the dean's excellent planning and the student group's hard work, ______________________________ is achieved. The campus looks beautiful for the educational conference.

effectiveness

Managerial Skills: Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's __________ skills failed.

human

The idea that a manager's job is to tell others what to do is most commonly associated with managers who have been on the job ___________________________.

less than six months

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this _________________ function of management.

planning

Management functions Jim is CEO for a company that produces filing cabinets and office furniture. He uses ______________________ when determining that in order to increase production by 20% next year, the company will need to hire 10 new employees.

planning