Principles of Management Ch 11 Quiz

Subordinate resistance to the use of power is most likely when which of the following sources of power is used?

Coercive

What name is given to the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically?

Emotional intelligence

What term describes power or influence derived from a person's special knowledge or expertise in a particular area?

Expert power

Which of the following characteristics relates to information power?

Power that is a result of having access to important information that is not common knowledge, or of having the ability to control the flow of information to and from others

What name is given to personal power that results when one person identifies with and admires another?

Referent power

What is meant by charisma?

The ability to inspire admiration, respect, loyalty, and a desire to emulate, based on some intangible set of personality traits; a personal source of power

You are a computer whiz, and you have installed some software that monitors all incoming and outgoing company emails. You have no formal understanding of leadership theory, but you clearly understand

information power.

Which of the following characteristics relates to a servant leader?

leader who leads by example and forms strong relationships with employees

A personal source of power that a leader possesses when he or she is admired by employees who identify with the leader is called

referent power.

With regard to leadership and management, most American companies today appear to be

under-led and over-managed.