Principles of Management Ch. 9 and 10

A critical skill in today's fast-moving organizations is being able to make

All of these choices

Coordination is required when the organization has a

All of these choices

Which of the following means that the goal to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is

Ambiguity

Which of the following defines a technique that uses a face-to-face group to spontaneously suggest a broad range of alternatives for decision making?

Brainstorming

Which of the following is an unbroken line of authority that links all persons in an organization and shows who reports to whom?

Chain of command

Riley is a manager at Tinker Tools. She is expected to make rational decisions that are in the organization's best interests. Her decisions should be based on which of the following decision-making models?

Classical model

Which of the following is the process of forming alliances among managers?

Coalition building

Which of the following is a choice made from available alternatives?

Decision

Which of the following refers to the process of identifying problems and then resolving them?

Decision making

Which of the following is the process managers use to transfer authority and responsibility to positions below them in the hierarchy?

Delegation

Which of the following involves combining individual jobs into work groups and combining work groups to make up the total organization?

Departmentalization

"When did it occur?" and "How did it occur?" are questions associated with which step of the decision-making process?

Diagnosis and analysis of causes

Which of the following is a decision-making technique that brings people together in an interactive group over a computer network?

Electronic brainstorming

Which of the following structures is the grouping of positions into departments based on similar skills, expertise, and resource use?

Functional

Which of the following means that people in management positions have formal authority to direct and control immediate subordinates?

Line authority

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

Mass production

Which of the following organizations has the flattest structure?

Organization B with three hierarchical levels

Which of the following delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization?

Organizational chart

Which model shows what happens in decision making when many managers are trying to achieve many different goals?

Political

Which type of decision is associated with decision rules?

Programmed

Programmed decisions are made in response to what type of organizational problems?

Recurring

Which of the following is the duty to perform the task or activity an employee has been assigned?

Responsibility

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?

Risk

Which of the following refers to a clearly defined line of authority in the organization that includes all employees?

Scalar principle

Traditionally, what span of management has been recommended?

Seven

Which of the following refers to the number of employees reporting to a supervisor?

Span of management

Which of the following is a temporary team designed to solve a short-term problem involving several departments?

Task force

Which of the following means that managers know which goals they wish to achieve but information about alternatives and future events is incomplete?

Uncertainty

Which structure is most appropriate when the environment is stable?

Vertical

In which structure does the firm subcontract many of its major functions to separate companies and coordinate their activities from a small headquarters organization?

Virtual network

During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buyout failed banks could best be described as what type of decision?

Wicked decision

nordstrom Inc.'s "No questions asked" return policy is an example of

a programmed decision.

Feedback is important because

all of these

As a top manager, Jamaya works with others within her team every day in making important corporate decisions. Her preferred decision-making approach is to generate as many alternatives to problems as possible in a short amount of time. This approach is referred to as

brainstorming

Decision authority is located near the top of the organization with

centralization

An organization strives for internal efficiency with a(n)

cost leadership strategy.

Change and uncertainty in the environment are usually associated with

decentralization

Malik, a production manager at Katie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of

decision making

Differences among people with respect to how they perceive problems and make decisions refers to

decision style.

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as

delegation

Laila works in the manufacturing department at Ice Sculptures. The work in Laila's department is low in division of labor. As a result, Laila

does a variety of tasks and activities.

When division of labor is extensive

employees specialize in a single task.

All of the following are advantages of a functional structure except

excellent coordination between functions.

Strategy defines what to do, and organizing defines

how to do it.

Once a desired alternative has been selected, the next step in the decision-making process involves

implementing the alternative.

Relative to a flat organizational structure, a tall structure has a

narrow span of management and more hierarchical levels.

The visual representation of an organization's structure is called the

organization chart.

Which of the following means that a decision has clear-cut goals and that good information is available but the future outcomes associated with each alternative are subject to chance?

risk

Under conditions of _____, statistical analyses are useful.

risk.

Choosing the first solution alternative that satisfies minimal decision criteria is known as

satisficing

Myah was recently assigned to a committee whose task is to research new product opportunities. Once this group generates a list of six or seven viable options, it will be disbanded. This group is also known as a

task force.

Coordination is defined as

the managerial task of adjusting and synchronizing diverse activities among different individuals and departments

Centralization means that decision authority is located near the

top of the organization.

Mondavi Corporation has a finance department, a marketing department, and a production department. Mondavi

uses a functional structure

Division of labor is also known as

work specialization.